Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Royal Caribbean International
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old May 24th, 2008, 01:17 PM
Junior Member
Beginner
 
Join Date: May 2008
Posts: 4
Default Stay away from Sovereign of the Seas

I am not a cruise specialist, but my wife and I have been on 7 cruises. Three of those cruises were on Royal Carribean. Last year my family and another family decided to cruise together on Sovereign of the Seas for a Bahama Cruise. When we were intially deciding what cruise line and what itinerary to take, we narrowed it down to Royal Carribean and NCL (which we have also cruised with before). I would say that prior to this cruise I am going to tell you about, we had very nice experiences on all the cruise lines we sailed. This time one thing I found interesting was that when speaking to NCL, they offered a discount to us since we had cruised with them before. When I brought this up to Royal Carribean, the person I spoke to on the phone was a bit arrogant and told me that they do not offer discounts to repeat passengers because they are #1 and feel they do not need to offer any discounts. Now on to my complaint. We decided to go with Royal Carribean since the itinerary fit our timeframe for the type of trip we were interested in. Basically, we were quite disappointed with our cruise experience. It was pretty obvious that this ship was pretty old. All our bathrooms looked like they badly needed some repair work and they smelled (not overwhelmingly, but they had a bad odor to them for the whole cruise). Also, it appeared that this ship was under staffed. Lines were unusually long for food and drinks. Many times people left the lines because they got tired of waiting. I found this quite unusual for a cruise line and it did not match my previous experiences with Royal Carribean. We did mention more than once about the lines and our bathroom as nicely as we could as I really don't like to complain. Unfortunatley our comments were either not strong enough or just fell on deaf ears. After returning from our cruise, my wife felt quite upset about our experience with Royal Carribean, so much, that she sent an email to them detailing her unhappiness and the things that were wrong with our cruise (which were more than just the long lines and bad bathroom). I would say I was a bit amazed to to get what looked like some type of form email from Royal Carribean that basically expressed their sorrow for our unhappiness. I have not complained to a cruise line before (never had the need to) and was not really sure what to expect. I certainly didn't expect to get some extravagant rebate, but I guess I did expect more than this very weak "oh well, sorry about that" type of response. Needless to say, Royal Carribean has lost my family's future business and also the family who sailed with us, which really makes me a bit upset because we told them how great Royal Carribean was and got them to go on this cruise with us and they ended up with the same inferior experience we had. Good bye Royal Carribean and good luck.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old May 24th, 2008, 01:48 PM
Junior Member
Passenger
 
Join Date: Feb 2008
Posts: 18
Default

we also just sailed on sos this past month with another family and had a wonderful time!it is an older ship and small but we knew this before hand.I believe for just a 3 night cruise they went above and beyond with activities.my hats off to Chris Northey [cruise director] and his staff.
hate to see sovereign leave but looking forward to freedom coming closer to sc,[port canaveral,fl. from miami]
__________________
DISNEY WONDER 03
DISNEY WONDER 06
RCCL SOVERIGEN 08
NCL MAJESTY 08
Reply With Quote
  #3 (permalink)  
Old May 24th, 2008, 02:27 PM
Junior Member
Beginner
 
Join Date: May 2008
Posts: 8
Default

I hate to here this because we are leaving on SOS Monday. We sailed on her 2 yrs. ago and I remember a smell but we just used air freshener. I hope it isn't worse now.
Reply With Quote
  #4 (permalink)  
Old May 24th, 2008, 03:12 PM
Senior Member
Captain
 
Join Date: Sep 2005
Location: Mountains of SoCal
Posts: 606
Default

Say "HI" to the Morans on "NCL" !!

OK, seriously, I tore up my "Latitudes" card with "NCL" long ago. 2 bad cruises in a row so why give them a third chance? Now I am Diamond Plus with "RCI" and loving it. Do I hit some rough road? Yep, but I still choose to be on this mainstream cruiseline so I can dress/act comfortably.

Whatever you do, hopefully you will still enjoy cruising as a vacation, Robbie[/b]
Reply With Quote
  #5 (permalink)  
Old May 24th, 2008, 07:58 PM
Senior Member
Admiral
 
Join Date: Dec 2004
Location: metrowest area of Massachusetts
Posts: 2,249
Default

We returned from our cruise on the Sovereign on May 16th. Even though we had fun because we were together as a family, the ship was not very good. We had a grand suite but it was not very grand. There was banging and strange noises heard at all hours which made for little sleep. When asked what the noises were, we never got a straight answer. We had continual plumbing problems with the shower drain and the toilet. Imagine showering but standing in mid calf deep water because the drain wasn't working. We had this problem fixed a few times but ended up wetting ourselves, shutting the water, waiting for the water to drain, soaping/shampooing, turning the water on to rinse off. It was a nightmare. The toilet did end up getting fixed after three calls. As for a smell, it wasn't as bad as people stated in other reviews I read before we cruised.

The food was okay in the dining room and in the Windjammer. At the Windammer, some hot foods weren't very hot and the iced tea/lemonade machines were either broke or not working properly. The lines in the Windjammer were long but we were on a sold out cruise so it was understandable. Our dining room staff, however, were great.

If you go on deck after 9:00 am on your sea day, you could not find a deck chair. Not because people were actually sitting in them, but they were being saved with towels and personal items.

I will say though that cruise director Chris and his staff were wonderful. The show on the last night was terrific.

We had some "ship" issues, but made the best of it and enjoyed ourselves. Coco Cay is absolutely wonderful. The BBQ lunch was fantastic. Our stingray excursion in Nassau was alot of fun too.

As long as you go knowing that it is an older ship with problems, you should have fun.
__________________
Cheryl C.
Reply With Quote
  #6 (permalink)  
Old May 25th, 2008, 09:19 AM
thecruisequeen's Avatar
Senior Member
Admiral
 
Join Date: Feb 2007
Posts: 11,286
Default

Sorry to hear you had a bad cruise experience. Sovereign of the Seas was my 1st cruise 14 years ago when she was sailing 7 niters.
Sovereign will always have a special place in my heart being my 1st cruise experence.
Of course that was many years ago ships get older and things can change.

You won't find too many discounts on RCCL as they are higher priced then the other lines.

Since there are many cruiselines to choose from I'm sure you will find a cruiseline that fits your needs.

There is a cruiseline out there for everyone!

Enjoy your future cruises no matter what cruiseline it may be on.
__________________
CQ's Cruise Resume

Vision Of The Seas
Independence Of The Seas
Allure Of The Seas
Carnival Breeze
Oasis Of The Seas x3
Liberty Of The Seas x4
Freedom Of The Seas x3
Navigator Of The Seas x2
Explorer Of The Seas x2
Voyager Of The Seas
Enchantment Of The Seas
Rhapsody Of The Seas
Majesty Of The Seas
Monarch Of The Seas
Sovereign Of The Seas
Celebrity Mercury
Carnival Victory
Reply With Quote
  #7 (permalink)  
Old May 25th, 2008, 09:28 AM
thecruisequeen's Avatar
Senior Member
Admiral
 
Join Date: Feb 2007
Posts: 11,286
Default

Quote:
Originally Posted by regina54
I hate to here this because we are leaving on SOS Monday. We sailed on her 2 yrs. ago and I remember a smell but we just used air freshener. I hope it isn't worse now.

Regina have a great cruise! Enjoy!

I always take air freshener with me on sea or land.
I have had in the past a moldy type smell in Disney and Las Vegas and these were 4 star hotels.

Air Freshener is the 1st thing that goes in the suitcase!!!
__________________
CQ's Cruise Resume

Vision Of The Seas
Independence Of The Seas
Allure Of The Seas
Carnival Breeze
Oasis Of The Seas x3
Liberty Of The Seas x4
Freedom Of The Seas x3
Navigator Of The Seas x2
Explorer Of The Seas x2
Voyager Of The Seas
Enchantment Of The Seas
Rhapsody Of The Seas
Majesty Of The Seas
Monarch Of The Seas
Sovereign Of The Seas
Celebrity Mercury
Carnival Victory
Reply With Quote
  #8 (permalink)  
Old May 25th, 2008, 10:23 AM
Junior Member
Beginner
 
Join Date: May 2008
Posts: 8
Default

Thanks, I always pack Lysol and Oust. This time I'm even going to take antibacteral wipes and hand sanitizer. We got real sick with a cold last cruise and I think it was because of money from the slots.
Reply With Quote
  #9 (permalink)  
Old May 25th, 2008, 12:28 PM
Senior Member
First Mate
 
Join Date: May 2008
Posts: 445
Default Re: Stay away from Sovereign of the Seas

Quote:
Originally Posted by jzozzaro
I am not a cruise specialist, but my wife and I have been on 7 cruises. Three of those cruises were on Royal Carribean. Last year my family and another family decided to cruise together on Sovereign of the Seas for a Bahama Cruise. When we were intially deciding what cruise line and what itinerary to take, we narrowed it down to Royal Carribean and NCL (which we have also cruised with before). I would say that prior to this cruise I am going to tell you about, we had very nice experiences on all the cruise lines we sailed. This time one thing I found interesting was that when speaking to NCL, they offered a discount to us since we had cruised with them before. When I brought this up to Royal Carribean, the person I spoke to on the phone was a bit arrogant and told me that they do not offer discounts to repeat passengers because they are #1 and feel they do not need to offer any discounts. Now on to my complaint. We decided to go with Royal Carribean since the itinerary fit our timeframe for the type of trip we were interested in. Basically, we were quite disappointed with our cruise experience. It was pretty obvious that this ship was pretty old. All our bathrooms looked like they badly needed some repair work and they smelled (not overwhelmingly, but they had a bad odor to them for the whole cruise). Also, it appeared that this ship was under staffed. Lines were unusually long for food and drinks. Many times people left the lines because they got tired of waiting. I found this quite unusual for a cruise line and it did not match my previous experiences with Royal Carribean. We did mention more than once about the lines and our bathroom as nicely as we could as I really don't like to complain. Unfortunatley our comments were either not strong enough or just fell on deaf ears. After returning from our cruise, my wife felt quite upset about our experience with Royal Carribean, so much, that she sent an email to them detailing her unhappiness and the things that were wrong with our cruise (which were more than just the long lines and bad bathroom). I would say I was a bit amazed to to get what looked like some type of form email from Royal Carribean that basically expressed their sorrow for our unhappiness. I have not complained to a cruise line before (never had the need to) and was not really sure what to expect. I certainly didn't expect to get some extravagant rebate, but I guess I did expect more than this very weak "oh well, sorry about that" type of response. Needless to say, Royal Carribean has lost my family's future business and also the family who sailed with us, which really makes me a bit upset because we told them how great Royal Carribean was and got them to go on this cruise with us and they ended up with the same inferior experience we had. Good bye Royal Carribean and good luck.
Good bye to you as well.

Paul,
we were talking in the other thread about complaints and stuff.

What do you make out of this? A poster with the first post complains about a cruise a year ago!

To the poster:
The Sovereign is an old ship - 20 years old. The JS is the size of a D1 (even smaller) and the Grand Suite for sure has no Grand Suite size on a newer ship. All the cabins are smaller than their counterparts on a newer ship.

I took the Sovereign in April and you can definitely see wear and tear, especially considering that her last drydock was in 2004.

But, after research, I was fully aware of it. No surprise there.

The Sovereign leaves the fleet in November, so you can expect only basic maintenance.

Your post is the typical "expectations vs reality". Since your previous RCI experiences were positive I am assuming you were on a newer ship. You never can compare a newer ship to an older ship - regardless of the cruise line.


Since it was your first post here and you haven't come back yet I doubt you will follow through with the responses but just in case:

Could explain to me what you envisioned to get from RCI
Quote:
I have not complained to a cruise line before (never had the need to) and was not really sure what to expect. I certainly didn't expect to get some extravagant rebate, but I guess I did expect more than this very weak "oh well, sorry about that" type of response.
Reply With Quote
  #10 (permalink)  
Old May 25th, 2008, 12:46 PM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,888
Send a message via AIM to Paul Motter
Default

I hate to say it, but I think there are times when service levels (and maintenance) on any ship can slip below par. Sometimes one just has a cruise with a series of less-then impressive events.

It tends to happen more often on small, short-cruise ships. Those are HARD cruises to work because the turnaround is so quick and the crowds tends to try to pack 7-days of cruising into three. They sleep less and do more, and want to try everything there is.

Staff longevity and moral tends to go down on such ships because there is no time to get to know the passengers (they become a blur), so the personalization aspect of cruise ship service definitely disappears, and there is less time to make a problem "right."

So, yes, expect less on a shorter cruise. They are bargains anyway starting at under $66 per day per person.
Reply With Quote
  #11 (permalink)  
Old May 26th, 2008, 03:20 AM
Junior Member
Beginner
 
Join Date: May 2008
Posts: 4
Default

It has been interesting to read some of the responses/posts to my original post. I guess I have some reactions to some comments made and will address them in this latest post of mine.

To FL_Cruiser64:

As I stated in my original post, I am not one who goes out of my way to complain. I do not consider myself a complainer. Why then did I post this complaint a year after the cruise? Well, truthfully, I did not really know that message boards like this existed. I really had no strong urge to seek an outlet to complain about RCI. I happened to learn about this board by accident. After reading some of the forums and posts, I decided to voice my unhappiness and opinions regarding a particular RCI cruise (maybe deep down it was still unresolved for me).

As to the size of the cabins in the Sovereign, size was not my issue. My issue was the smelly bathroom that looked like it needed repairing and the bad service we experienced throughout the entire cruise. The cabin size was just fine. Your point is well taken on the age of the ship and the fact that I should have probably done some homework to learn more about the ship I was going to cruise on. Since my previous experiences with RCI were positive and in those cruises I did not look into learning how old the ship was, just what facilities they had (bars, places to eat, etc.), I took the same approach with this particular cruise. In the future I will keep the ship’s age in mind when deciding on a cruise.

As to your comment regarding expectations vs reality, well, let me just say that what I expected was to get the same level of service and type of accommodations on this ship that I had received on previous RCI cruises. Yes, you can make an argument that the age of the ship may be a reason why we had a smelly bathroom that was in need of repairs, but the age of the ship cannot be used as an excuse for the sub par service we experienced throughout our cruise. Since neither I nor anyone in my party received any discounts on our cruise due to the ship’s age (it was priced the same as other ships with the same itinerary), my expectation was to receive a particular level of accommodation and service that unfortunately was not part of my reality.

You ask what I expected to get from RCI for my complaint. As I stated in my original post, I really was not sure what to expect. What I did not expect was to receive an email response that looked like some type of form letter. A personalized email would have been nice – even a phone call would have been a bit impressive. Since learning about this board I have read posts in this and other boards. It looks like many cruise lines offer a voucher or discount toward the next cruise you take with them in situations like mine. Receiving something like this from RCI would have been nice. It certainly would have shown they cared about my complaints and sub par experience. Maybe they could have shown me they even cared enough about me as a consumer to ensure they got my future cruising business.

I can see by the cruises listed in your post that you are probably a seasoned cruiser and certainly more experienced than I am when it comes to researching cruises. Possibly you have never had any bad experiences with RCI, which is wonderful and why you seem to be a good repeat customer of theirs. My situation was not the same and that is a shame. Cruise lines are in the service business and when the level of service or accommodations expected is not what their customers experience (certainly within certain reasonable boundaries) then they really need to step up, take accountability and resolve it in a fashion that makes their customer feel like they really cared. That was not what happened to me and my party, and for that RCI fell from favor with us.


To Paul Motter:

Your comments make sense and I appreciate them. I will keep them in mind for my next cruises. First let me say that what my party and I paid for our cruise was well above $66 per day per person. Had that been what I paid, I might not have felt so bad about what we experienced. Your point on short cruises and staffing issues are well taken and valid, but when a cruise line charges you what we paid for this cruise, it is their responsibility to make sure what we get is what we paid for. If they happen to have these types of staff issues for short cruises (and since they are the experts they should recognize when this will or may occur), then their pricing should reflect it. My cruise pricing did not reflect this so I feel my expectation was appropriate and unfortunately RCI did not deliver.

In summary, my wife and I really enjoy cruises. Overall I feel they provide the consumer with wonderful value. Where else can you visit the countries/ports you do when you cruise, with the great food you get for the kind of price you pay? Fact is, the first cruise my wife and I ever went on was with RCI. It was great and made us embrace cruising even more. Hopefully you can see why this RCI disappointment was all the more disheartening. I guess when I call RCI about a cruise and get someone on the phone who gets a bit arrogant with me when I mention how other cruise lines give discounts to repeat cruisers, and I get told that they don’t need to do that because they are rated #1 – well let’s say when they don’t deliver they deserve to hear about it. My wife and I will continue to cruise. RCI just will not be one of the cruise lines we will place in our top three choices.

Best of luck and well wishes to all you cruisers out there.
Reply With Quote
  #12 (permalink)  
Old May 26th, 2008, 12:18 PM
Senior Member
First Mate
 
Join Date: May 2008
Posts: 445
Default

Quote:
Originally Posted by jzozzaro
It has been interesting to read some of the responses/posts to my original post. I guess I have some reactions to some comments made and will address them in this latest post of mine.

To FL_Cruiser64:

As I stated in my original post, I am not one who goes out of my way to complain. I do not consider myself a complainer. Why then did I post this complaint a year after the cruise? Well, truthfully, I did not really know that message boards like this existed. I really had no strong urge to seek an outlet to complain about RCI. I happened to learn about this board by accident. After reading some of the forums and posts, I decided to voice my unhappiness and opinions regarding a particular RCI cruise (maybe deep down it was still unresolved for me).
More often then not when you see a poster with the first post running a barrage of complains (especially if the cruise was a year earlier) it is a troll or a simple pot stirrer. Most of them do not return to the thread either. It was an assumption by me based on the past on several message boards (I do run my own very successful forum as well). You returned. So the troll/pot stirrer assumption do not fit you anymore.

Quote:
Originally Posted by jzozzaro
As to the size of the cabins in the Sovereign, size was not my issue. My issue was the smelly bathroom that looked like it needed repairing and the bad service we experienced throughout the entire cruise. The cabin size was just fine. Your point is well taken on the age of the ship and the fact that I should have probably done some homework to learn more about the ship I was going to cruise on. Since my previous experiences with RCI were positive and in those cruises I did not look into learning how old the ship was, just what facilities they had (bars, places to eat, etc.), I took the same approach with this particular cruise. In the future I will keep the ship’s age in mind when deciding on a cruise.
I have seen your comment in regards to Grand Suite not so grand as a size matter. Thus informing you that cabin sizes are much smaller on a 20-year old ship than they are on a newer vessel.

I do encounter a few problems on my cruises as well. They are not perfect.


Quote:
Originally Posted by jzozzaro
As to your comment regarding expectations vs reality, well, let me just say that what I expected was to get the same level of service and type of accommodations on this ship that I had received on previous RCI cruises. Yes, you can make an argument that the age of the ship may be a reason why we had a smelly bathroom that was in need of repairs, but the age of the ship cannot be used as an excuse for the sub par service we experienced throughout our cruise. Since neither I nor anyone in my party received any discounts on our cruise due to the ship’s age (it was priced the same as other ships with the same itinerary), my expectation was to receive a particular level of accommodation and service that unfortunately was not part of my reality.
I received different levels of services throughout my cruising life. I don't expect the level to be constant or increasing every time I set foot on another ship. The reality is that you deal with the human factor as well as the mechanical/electrical factor and mother nature on a cruise ship. All have flaws with humans being highest factor of flaws.

Heck based on expected service I should sue my neighborhood restaurant every time I go there because the service is never the same or at an acceptable level and neither is the food. I get different waiters, the kitchen has different cooks and sometimes they change food suppliers.

I cruised the Navigator twice within a 5 month period (Nov 07/March 08 ): same ship, same itinerary. The level of service was so much different the second time around.

As a matter of fact the level of service on my cruises fluctuated dramatically from ship to ship.

The reality is, for most, that they expect perfectionism and/or constant excellent service. That is not possible. You don't even get that at your local grocery store. In my opinion society as a whole has changed that for some reason everything outside their own little world has to be absolutely perfect and don't you dare change the level of service.

Quote:
Originally Posted by jzozzaro
You ask what I expected to get from RCI for my complaint. As I stated in my original post, I really was not sure what to expect. What I did not expect was to receive an email response that looked like some type of form letter. A personalized email would have been nice – even a phone call would have been a bit impressive. Since learning about this board I have read posts in this and other boards. It looks like many cruise lines offer a voucher or discount toward the next cruise you take with them in situations like mine. Receiving something like this from RCI would have been nice. It certainly would have shown they cared about my complaints and sub par experience. Maybe they could have shown me they even cared enough about me as a consumer to ensure they got my future cruising business.
Do you know how many people are cruising a month? Just the Sovereign you were on, which sails sold out almost every cruise? In a week that's 5,000 people just on the Sovereign. With the Majesty and Monarch you are looking at 15,000 every week. Add all the other ships to it (I believe 18 more ships) and then extrapolate to a monthly number. Do you know how many people could possibly e-mail customer service? Unless you are willing to wait two or three weeks don't expect a personalized message. But here we go again between reality and expectations. People expect a personalized message asap not considering that others expect the same and it is logistically not even possible to send out personalized message in a reasonable time frame.

So based on "your research" what other cruise lines do (giving vouchers or discounts) you expect that every complaint results in a compensation?

My first question is: did you research other cruise lines compensation? If you did, couldn't you research the ship you are going on (age, problems)?
If you did not research compensation from other cruise lines, how do you know? Your own experience?

I am not an advocate for seeking compensation for every little crap which could go wrong. I sailed with sewer smell, I had clocked up bath tub drainage, even once had standing water in the bathroom. I told my stateroom attendant, he/she told maintenance and they tried to fix it. In some instances they were able to in others they weren't because the problem was not caused in my bathroom (remember, just because it smells in your bathroom or you have standing water it may not be a problem located at your end).

90% of the time if you have a plumbing problem at your house a plumber can not necessarily fix it right off the bat. But you expect such service on a contained area such as cruise ship.
Quote:
Originally Posted by jzozzaro
I can see by the cruises listed in your post that you are probably a seasoned cruiser and certainly more experienced than I am when it comes to researching cruises. Possibly you have never had any bad experiences with RCI, which is wonderful and why you seem to be a good repeat customer of theirs. My situation was not the same and that is a shame. Cruise lines are in the service business and when the level of service or accommodations expected is not what their customers experience (certainly within certain reasonable boundaries) then they really need to step up, take accountability and resolve it in a fashion that makes their customer feel like they really cared. That was not what happened to me and my party, and for that RCI fell from favor with us.
Seasoned cruiser? Maybe. I see it more as "a cruiser". I cruised when cruising was "flawed", when technology was not as advanced. I learned to understand what cruising means and took a cruise with the good and the bad. I learned that once you leave the dock a ship operates on its own, no outside help. Everything is contained to just the ship. The great experiences are created on the ship and bad experiences have to be fixed ON the ship with the materials and personnel available.

Many who cruise today entered the cruising market in the last 10 years when newer, bigger ships were build. Many who began to cruise within the last 10 years are not interested to learn how ships are working and functioning and to learn the difference between land based vacations (and its endless access and supply of outside resources) and a cruise ship (and its "what you see is what you get").

Perfection can never be archived, ever. Even if I have the "perfect" cruise, others on the same ship may not.

For every thing has to be a compensation these days: the ship motions to much, a little smell, a missed port.

"Cruisers" have definitely changed.

It is emphasized by "all those internet writers" as well. Those who consider themselves cruise experts and the main stream media. They don't want to write about good things. Bad things sell. A stabilizer broke? Don't want to hear from those who still enjoyed the cruise. They want to write about those who hate it it, even if they are in the minority. A recent article about the Grandeur comes to mind where a woman complained that the Grandeur was going through a storm and blamed the captain. Yet, no report or info was made from those who gave the captain a standing ovation for guiding the ship safely through rough weather.


I certainly wish you good luck on your cruises on other lines. Just be aware though that these problems you just encountered last year on the Sovereign you will eventually encounter again.

PS: This post is no slam against you nor is it intended as such. It is just my opinion. Sometimes written words in a forum are taken the wrong way.
Reply With Quote
  #13 (permalink)  
Old May 26th, 2008, 01:25 PM
Junior Member
Beginner
 
Join Date: May 2008
Posts: 4
Default

Thanks for the reply FL_Cruiser64. I appreciate your comments and your perspective on things. I am not one of those "rabble rousers" who make posts to stir up trouble and I did not have any particular destructive agenda when I made my original post. I am glad you recognize that. I have seen the changes in cruises over the years, as you stated. The first cruise I ever went on was with my wife, 25 years ago for our honeymoon. It was on RCI and the experience was great. We had a tiny little cabin (my feet stuck off the bed and into the bathroom - just kidding). This first cruise, as I stated in my other post, endeared us to cruising and since this first cruise we have sailed on about 7 other cruises (RCI, NCL, Disney) with our children and relatives. I do recognize that different cruise lines or even certain itineraries cater to a particular crowd - adults, singles, children, families, etc. When choosing a cruise we try to keep that in mind.

I guess when looking at a cruise I compare it to a floating hotel. Maybe like a hotel, cruise ships have different ratings (1 star, 2 star, etc.). As a floating hotel, there can be flaws in accommodations, service, etc. There have been times when I have stayed at a highly rated hotel and there was something wrong with the accommodations like the plumbing, room, heat, air conditioning, etc. There have also been service problems. When I did mention my issue to the hotel manager or staff, they fixed them immediately and in two cases, I was moved into a different room because the problem could not be resolved (one of those time they upgraded me to a nicer room becasue they felt bad). There was also one time when I received a $100 credit voucher toward a future stay. I would say in all my years of travel (business and personal) I have only pointed out a problem or issue to the hotel staff 4 times. Certainly when there are plumbing or heating/cooling problems, these cannot be ignored and you have to say something.

If I were to compare the cruise ship to a hotel, then I would say that if I point out to the staff on a ship a problem like I experienced and spoke about in previous posts, I would expect them to fix it. Having said this and now learning more due to the posts made by others to my comments, I realize that the changes I needed made to our bathroom could not be made due to the age of the ship. Since cruise lines are probably not as flexible as land based hotels when it comes to room availability, they probably could not move me and my family to another cabin, but that would have been nice and in line with what a hotel would have done.

I am not one who goes out of my way to find the smallest problem and then make an issue out of it. Most of the time I just shrug it off and forget about it. I have no tolerance or respect for people who do nothing more than look for problems wherever they go just to get something free out of it. That was not my intention with my post or my initial complaint made to RCI. Also, on this cruise we were sailing with another family who had never been on a cruise before. I spoke highly of cruising and highly of RCI. I guess in addition to being disappointed myself based on what we all experienced on the RCI cruise, I also felt badly that the first cruise experience for this family I directed toward this cruise - this ship and RCI, was not as positive as my first cruising experience.

I guess what really bothered me the most was how RCI handled/responded to my complaint. As I said, I view the cruise as a floating hotel and would expect them to react to a complaint such as mine in a nature similar to that of a highly rated hotel. I felt my complaint was basically dismissed and to be honest, that really bothered me. I did not demand any outrageous compensation or resolution. My complaint was brought to their attention both on the ship and then within 3 days of our return home. The response I received from RCI was not what I envisioned I would receive from a company who really felt bad that my experience was not up to their advertised standards, or from a company who really wanted my future business (not that losing my business would put them in any financial distress).

I guess after seeing this message board I still had some unresolved feelings about my situation and that is what caused me to post what I did on this board. As far as the comment regarding other cruise lines compensation, I only stated in my last post what I have read on other message boards concerning compensation (such as discount vouchers or some dollar value provided toward a future cruise). Since I do not expect to complain when travelling or cruising, I have never really looked into what type of compensation I can receive if I am not satisfied. I guess you can call this naive, but then if I was interested in learning what I could get from someone who did not meet my expectations, then I guess I would just be setting myself up to be unhappy right from the start.

Thank you FL_Cruiser64 and everyone else who provided me with a different view of things (since there is usually more than one way to look at a given situation). I have learned a few things in this newest posting experience. Maybe in the future my plans will take me to RCI again (certainly this posting has provided a "flushing out" of my ill feelings toward them). I could "lick my wounds" quicker if they had just responded to my complaints about accommodations and service as though they really cared that I was unhappy and that they really wanted me to come back to them for future cruises.

Happy cruising to all of you in your future cruises. Travel safe. Who knows - maybe someday you will see a positive RCI post from me in the future (make sure you are sitting down - just joking).
Reply With Quote
  #14 (permalink)  
Old May 26th, 2008, 05:47 PM
Senior Member
First Mate
 
Join Date: May 2008
Posts: 445
Default

Quote:
Originally Posted by jzozzaro

Happy cruising to all of you in your future cruises. Travel safe. Who knows - maybe someday you will see a positive RCI post from me in the future (make sure you are sitting down - just joking).
Cheers to you and happy sailings to you and your loved ones. We all are still learning more everyday. A bad day on a cruise is better than a good day at work.

And when our paths shall cross, the first sail-away drink is on me.

Reply With Quote
  #15 (permalink)  
Old May 26th, 2008, 06:48 PM
PH8 PH8 is offline
Senior Member
Cruise Maniac
 
Join Date: May 2003
Location: Ocala,FL
Posts: 221
Default

I agree Sovereign is not that great ........and Im gonna keep proving this point but going on her July 4th for my 16th time(and in Sept for my 17th)......Im hoping they improved it by now.

To the OP,maybe a little research and you would have discovered some of those "problems" ahead of time.........Have fun on NCL
Reply With Quote
  #16 (permalink)  
Old May 27th, 2008, 09:06 AM
Senior Member
Cruise Maniac
 
Join Date: May 2008
Location: CT
Posts: 135
Default

I was on the Sovereign in 2005 - I think right after they did the refurbishing, and I must say... this was my least favorite cruise of all. All my cruises have been on Royal Caribbean. And I will continue to cruise with Royal, but I will never go on Sovereign again. I guess you just have to expect that type of cruise and problems with an older smaller ship - esp if you are used to the bigger ships. We had basically the same problems... ... It wasn't like the other cruises. Even the staff wasn't friendly. Maybe cuz it was only a 3 night cruise? Hoping for a better experience on it's sister ship the Majesty in July! (4 night)

I'm sorry you have a bad experience, esp with the customer service.

Empress 02
Enchantment 04
Sovereign 05
Explorer 06
Majesty 08
Reply With Quote
  #17 (permalink)  
Old May 27th, 2008, 11:56 AM
Senior Member
Admiral
 
Join Date: May 2001
Location: Connecticut
Posts: 1,059
Send a message via AIM to Cassandra
Default

The bathroom issue we asked about last year after reading about it here from several posts.

When folks are using their bathrooms, the scents linger into the hallways according to our room steward.

He also said if folks were smart enough to bring their own personal bathroom spray, there would be no issues with smells.

He has a point....if you use it at home, why would you not bring it on a cruise for your own room?
__________________


Serenade of the Seas - '05
Sovereign of the Seas - '07
Reply With Quote
  #18 (permalink)  
Old May 27th, 2008, 02:08 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

Come on guys! Quit bashing my favorite ship You are calling her old, dirty and lacking in service. Let us not forget when put in service in 1988 she was then the largest purpose built cruise ship ever constructed.

Now at 20 years old, sure she has a few wrinkles, some smile lines, perhaps a gray hair or two. How would you like to if at 20 years old people called you old and dirty

Give the Sovereign of the Seas a break, sail on her and enjoy it since she won't be around much longer. Sure she is relegated to a 3-4 day party ship. But she is still elegant and quite beautiful. When she is gone you will be able to cruise on her younger sisters, the Majesty and Monarch.

Cruise Queen, are you with me on this



__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #19 (permalink)  
Old May 27th, 2008, 02:56 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

A view of the Centrum....

__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #20 (permalink)  
Old May 27th, 2008, 03:06 PM
blueliner's Avatar
Senior Member
Admiral
 
Join Date: Jun 2006
Location: Northern Illinois
Posts: 1,176
Default

I'm with you DTW. I've never been on the Sovereign OTS, but sailed the Majesty OTS twice, and planning on sailing her again early next year!
__________________
Scott

Majesty of the Seas - 10/03 & 02/07 & 11/08
Enchantment of the Seas - 10/04 & 10/11
Mariner of the Seas - 10/05
Vision of the Seas - 10/06 & 09/07
Carnival Liberty - 10/07
Adventure of the Seas - 9/08
Ruby Princess - 12/09
Voyager of the Seas - 9/10
Carnival Spirit - 11/10
Oasis of the Seas - 9/13
Reply With Quote
  #21 (permalink)  
Old May 27th, 2008, 03:49 PM
Junior Member
Passenger
 
Join Date: Feb 2008
Posts: 18
Default

I'm with you too Dave.like i said we sailed her at the end of april and had a great time!!
__________________
DISNEY WONDER 03
DISNEY WONDER 06
RCCL SOVERIGEN 08
NCL MAJESTY 08
Reply With Quote
  #22 (permalink)  
Old May 27th, 2008, 04:18 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

Thanks for your support guys! 8)

__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #23 (permalink)  
Old May 27th, 2008, 04:58 PM
thecruisequeen's Avatar
Senior Member
Admiral
 
Join Date: Feb 2007
Posts: 11,286
Default

Quote:
Originally Posted by Dave the Wave
Cruise Queen, are you with me on this
Of course I am DTW!! I have had great cruises on Sovereign, Majesty and Monarch.
__________________
CQ's Cruise Resume

Vision Of The Seas
Independence Of The Seas
Allure Of The Seas
Carnival Breeze
Oasis Of The Seas x3
Liberty Of The Seas x4
Freedom Of The Seas x3
Navigator Of The Seas x2
Explorer Of The Seas x2
Voyager Of The Seas
Enchantment Of The Seas
Rhapsody Of The Seas
Majesty Of The Seas
Monarch Of The Seas
Sovereign Of The Seas
Celebrity Mercury
Carnival Victory
Reply With Quote
  #24 (permalink)  
Old May 27th, 2008, 05:25 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

I am sure you have. You are like me. Every cruise is a great cruise. The only complaint I ever have is when it is over and they want me to get out of my cabin in the morning...
__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #25 (permalink)  
Old May 27th, 2008, 07:18 PM
MTL MTL is offline
Senior Member
First Mate
 
Join Date: Sep 2007
Location: Quebec City,Canada
Posts: 284
Default

Hi Dave,
I'm with you all the way.I've been on the SOS 5 times and the last cruise on her was the EASTER weekend.Nothing to complaint about her figure,
she still the same since 1988 when we sail the firt cruise with the godmo-
ther and Jimmy Carter & family.Nice souvenir I will never forget.
Bravo Dave.
MTL
Reply With Quote
  #26 (permalink)  
Old May 27th, 2008, 09:05 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

Quote:
Originally Posted by MTL
Hi Dave,
I'm with you all the way.I've been on the SOS 5 times and the last cruise on her was the EASTER weekend.Nothing to complaint about her figure,
she still the same since 1988 when we sail the firt cruise with the godmo-
ther and Jimmy Carter & family.Nice souvenir I will never forget.
Bravo Dave.
MTL
Great for you!! I sailed SOng of America in 1990 after Sovereign had come out. Same Western itinerary I did on Mariner last year.

Long live..........

Sovereign of the Seas!
__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #27 (permalink)  
Old May 27th, 2008, 09:18 PM
thecruisequeen's Avatar
Senior Member
Admiral
 
Join Date: Feb 2007
Posts: 11,286
Default



__________________
CQ's Cruise Resume

Vision Of The Seas
Independence Of The Seas
Allure Of The Seas
Carnival Breeze
Oasis Of The Seas x3
Liberty Of The Seas x4
Freedom Of The Seas x3
Navigator Of The Seas x2
Explorer Of The Seas x2
Voyager Of The Seas
Enchantment Of The Seas
Rhapsody Of The Seas
Majesty Of The Seas
Monarch Of The Seas
Sovereign Of The Seas
Celebrity Mercury
Carnival Victory
Reply With Quote
  #28 (permalink)  
Old May 27th, 2008, 09:23 PM
Dave the Wave's Avatar
Senior Member
Admiral
 
Join Date: Oct 2003
Location: St Petersburg, Florida
Posts: 6,349
Send a message via MSN to Dave the Wave Send a message via Yahoo to Dave the Wave
Default

Yes, that is the original Sovereign of the Seas. What a great name for a ship!!!!!! 8)
__________________
Dave the Wave AKA- Diamond Dave


Read and post cruise reviews

Song of America Dec '90
Starship Majestic May '89
Sovereign X 5
Majesty Jul '01
Enchantment X 4
Regal Empress Dec '02
Sensation '04
Mariner May '07 April '08
Grandeur Feb '08
Inspiration Oct '08
Radiance of the Seas Oct '10
Reply With Quote
  #29 (permalink)  
Old May 27th, 2008, 09:32 PM
thecruisequeen's Avatar
Senior Member
Admiral
 
Join Date: Feb 2007
Posts: 11,286
Default

__________________
CQ's Cruise Resume

Vision Of The Seas
Independence Of The Seas
Allure Of The Seas
Carnival Breeze
Oasis Of The Seas x3
Liberty Of The Seas x4
Freedom Of The Seas x3
Navigator Of The Seas x2
Explorer Of The Seas x2
Voyager Of The Seas
Enchantment Of The Seas
Rhapsody Of The Seas
Majesty Of The Seas
Monarch Of The Seas
Sovereign Of The Seas
Celebrity Mercury
Carnival Victory
Reply With Quote
  #30 (permalink)  
Old May 27th, 2008, 09:49 PM
Senior Member
First Mate
 
Join Date: May 2008
Posts: 445
Default

Quote:
Originally Posted by Dave the Wave
Come on guys! Quit bashing my favorite ship You are calling her old, dirty and lacking in service. Let us not forget when put in service in 1988 she was then the largest purpose built cruise ship ever constructed.

Now at 20 years old, sure she has a few wrinkles, some smile lines, perhaps a gray hair or two. How would you like to if at 20 years old people called you old and dirty

Give the Sovereign of the Seas a break, sail on her and enjoy it since she won't be around much longer. Sure she is relegated to a 3-4 day party ship. But she is still elegant and quite beautiful. When she is gone you will be able to cruise on her younger sisters, the Majesty and Monarch.

Cruise Queen, are you with me on this
I may not be the Queen but I am with you anyways.

I sailed her in April and enjoyed myself. Then again I enjoy myself on every cruise.
Reply With Quote
Reply

Bookmarks

Tags
2004, aboard, accident, america, crash, cruise, cruiser, dave, seas, ship, song, sovereign, soveriegn, starship, wave

Similar Threads
Thread Thread Starter Forum Replies Last Post
Majesty Of The Seas or Sovereign Of The Seas klctopper Royal Caribbean International 8 September 27th, 2007 03:24 PM
Sovereign of the Seas - PLEASE HELP! trinichick Crewmembers 3 March 19th, 2007 09:29 AM
Sovereign / Seas 2-14-05 anyone ? Russ Royal Caribbean International 3 February 11th, 2005 02:20 PM
Sovereign of the Seas Anyone??? Martie Royal Caribbean International 11 December 12th, 2003 07:52 AM
Sovereign of the Seas -Rob Teen Cruisers 2 August 9th, 2003 11:54 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 09:09 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1