This is a press release from RCI.
RCI Enhances Programs for Suite Guests
Royal Caribbean International announced a comprehensive enhancement to the cruise line's program for guests booked in suite category staterooms. The new suite program is designed to focus on distinctive and personalized service and touch every aspect of the guests' experience from arrival through departure, with the higher category suite guests getting the most personalized service.
Royal Caribbean is also upgrading furnishings in all suite category staterooms. The installation of new plush sofa-beds, elegant deckchairs and tables and state-of-the-art entertainment systems with flat-panel TVs and CD/DVD will be completed by 2010.
Suite guests will get special privileges and upgraded amenities along with Gold Anchor Service. The new suite program will be implemented fleetwide in March.
"The new suite program allows Royal Caribbean to provide our guests with a premium vacation that is personalized and seamless," said Lisa Bauer, senior vice president, Hotel Operations for Royal Caribbean International. "With more than 2,000 suites across the fleet, Royal Caribbean is one of the largest suite operators in the hospitality industry."
On arrival at the pier, guests booked in the Presidential Family Suite, Royal Suite, Royal Family Suite, Owner's Suite and Grand Suite have access to dedicated security (where available) and check-in lines through the embarkation process and directly to their suites. Additionally, guests booked in the Royal Suite and Presidential Family Suite are personally welcomed by a senior officer at the cruise terminal and escorted to their suite.
Also upon check-in, all guests booked in Grand Suites or higher category staterooms receive gold SeaPass cards, which enable ship crew and staff to provide them with the personalized service and offerings available to suite guests throughout their cruise.
On arrival in their suites, guests will find complimentary water and a fruit plate, complimentary slippers, luxury spa bathrobes and RCI's exclusive range of Vitality bathroom amenities. In the evenings, suite guests are treated to Ghirardelli chocolates at turndown and can choose from a special pillow menu to ensure a perfect night's rest.
Other special amenities for suite passengers include a dedicated suite attendant, a pre-dinner cheese presentation on the first formal evening of the cruise, a petits fours turndown plate on the second formal or final evening of the cruise, complimentary 24-hour room service and coffee and tea service throughout their cruise, and the exclusive privilege of ordering from the main dining room's full breakfast, lunch or dinner menus for in-room dining.
Other special privileges and access for guests booked in the Grand Suite or higher category staterooms include: an invitation to an exclusive private cocktail reception hosted by the Captain of the ship; reserved VIP seating in the main theater for entertainment shows; and priority bookings for appointments in the salon and spa, as well as for tendering and shore excursion tickets.
Guests occupying Junior Suite category staterooms receive a silver SeaPass card and enjoy many onboard benefits including a dedicated suite attendant, complimentary Vitality bathroom amenities, coffee and tea service ensuite, terrycloth bathrobes for use onboard and RCI's plush duvet and bedding.