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  #61 (permalink)  
Old September 27th, 2009, 08:17 PM
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Quote:
Originally Posted by Paul Motter
I spoke to Royal Caribbean (their PR department) about Choice Air.

They say that if there is a delay by the airline they will work with the airline to get you to the ship. They do not guarantee it, but he did say they are successful in well over 90% of cases (maybe 95%).

If you miss the ship due to any fault of the cruise line they will get you to the ship no matter what.

If they cannot get you to the ship and it is the airlines fault there is no GUARANTEE under Choice Air. There is only the promise that they will work on your behalf to get you there.

The tough about this is that the Jones Act is a small fine ($200 per person). But the cruise lines cannot have a policy of regularly breaking the law. What we need is way to figure out a way to "force" the cruise lines to let you onboard despite the Jones Act - as long as you pay the fine.
This is all very interesting. So the new thing is like the old "custom air" that you didn't have to pay for if you were of a certain status? But now you do it yourself on line (or you can do it through them by phone, like the old custom air) but you have to pay extra for the do-it-yourself? Is there no more "custom air" for free? And while they have in print that they "ensure" you will get to the ship, they do no gurarantee it? Sounds like double speak to me.

Yep, there needs to be a way around that Jones Act if they are going to "ensure" it.

OP -- how ya doin' with your problem?
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  #62 (permalink)  
Old September 28th, 2009, 06:46 AM
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Quote:
Originally Posted by Paul Motter
I spoke to Royal Caribbean (their PR department) about Choice Air.

They say that if there is a delay by the airline they will work with the airline to get you to the ship. They do not guarantee it, but he did say they are successful in well over 90% of cases (maybe 95%).

If you miss the ship due to any fault of the cruise line they will get you to the ship no matter what.

If they cannot get you to the ship and it is the airlines fault there is no GUARANTEE under Choice Air. There is only the promise that they will work on your behalf to get you there.

The tough about this is that the Jones Act is a small fine ($200 per person). But the cruise lines cannot have a policy of regularly breaking the law. What we need is way to figure out a way to "force" the cruise lines to let you onboard despite the Jones Act - as long as you pay the fine.
Two things come to mind - buy insurance and book your own air.

I have read all the material on the choice air of course and it still does not appeal to me. I will not be recommending it to my clients.
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  #63 (permalink)  
Old September 30th, 2009, 06:06 PM
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It can not be said enough if you can afford to go on a cruise, you can afford a motel on the night before the cruise. To those who say they can't get the time off from work then don't complain about missing your ship, Get in the day before. Get in the day before. I can not say it enough.
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  #64 (permalink)  
Old September 30th, 2009, 07:31 PM
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Quote:
Originally Posted by manofmagnet
It can not be said enough if you can afford to go on a cruise, you can afford a motel on the night before the cruise. To those who say they can't get the time off from work then don't complain about missing your ship, Get in the day before. Get in the day before. I can not say it enough.
You know, that is a completely unfair statement to make. Some people just cannot make it in the night before. Your carping on like that doesn't change the fact that some can't do it..........so try saying something constructive.
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  #65 (permalink)  
Old October 1st, 2009, 01:08 AM
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I agree with felix_the_cat that some people cannot make it in the night before the cruise but it's also so that if they decide to cruise and can't arrive the night before they are taking a risk and they might miss their cruise. It's up to them if they want to take the risk.

My advice to thoose who cannot make it in the night before the cruise is to save money a little longer (if it's a question of money) or to wait with the cruise until it's possible to be away for an extra day (if the problem is that you can't be away from home long enough).
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  #66 (permalink)  
Old October 2nd, 2009, 10:43 AM
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Quote:
Originally Posted by manofmagnet
It can not be said enough if you can afford to go on a cruise, you can afford a motel on the night before the cruise. To those who say they can't get the time off from work then don't complain about missing your ship, Get in the day before. Get in the day before. I can not say it enough.
While going in the day before a cruise is always a good idea I can't endorse this statement.

If you book cruise air or most travel agency air/cruise packages you will go in the same day as the cruise.

Also; there are times that people do not have the time off to do that extra day.

Also: it is an additional expense and the additional amount does make a difference to many people. Especially if it's their first cruise and they just shelled out $200 - $300 for airfare, $200+ for a couple of passports and hoping they can do a few shore excursions. The cruise fare often is the lowest cost component of the vacation.

Take care,
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  #67 (permalink)  
Old October 2nd, 2009, 11:38 AM
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to follow thru with Mike..if due to circumstances you have to fly in the day off..have a plan" b" and "c" just in case there is a problem with your flight of choice...the challenge with the back up plans has to do with your checked luggage, so make sure in your carry on you have an extra set of clothes and all medicine packed...if you are connecting thru a hub make sure you have at least two alternative options to get to your port airport before 2 pm

too much stress flying in the day off..
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  #68 (permalink)  
Old October 3rd, 2010, 02:26 PM
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WOW!!! This situation sucks so bad! It is my greatest fear as a first time cruiser. I am flying in the day before and I HOPE that I do not have any of these issues. I am so sorry to hear that you have had such problems!
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Old October 3rd, 2010, 08:23 PM
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So what has happened to the OP on this? Its been a year now.
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  #70 (permalink)  
Old October 4th, 2010, 01:34 PM
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Seems to me folks are skipping right over what could have been the obvious solution to this horribly traumatic experience.

Never use a travel agent. Always deal directly with the cruise line.

I know folks don't like to hear that, least of all the incognito travel agents on this site. But there it is. If you'd booked directly RCI could have arranged for a flight to drop you off, even at the first tender or docking! Another sad incompetent travel agency story.
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  #71 (permalink)  
Old October 4th, 2010, 03:08 PM
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Quote:
Originally Posted by DetroitMark View Post
Seems to me folks are skipping right over what could have been the obvious solution to this horribly traumatic experience.

Never use a travel agent. Always deal directly with the cruise line.

I know folks don't like to hear that, least of all the incognito travel agents on this site. But there it is. If you'd booked directly RCI could have arranged for a flight to drop you off, even at the first tender or docking! Another sad incompetent travel agency story.
Mark, I completely disagree with this. Using the cruise line to book the cruise would have made no difference. The cruise line is still merely an agent of the airline and will take no responsibility to get you anywhere if there is a problem.

The chances are slim to none that they would arrange a special flight for them to get to the ship. I've been working the cruise boards and dealing with agents and cruise lines for too long and know that this only happens when a large number of passengers miss the ship and even then only under other "special" circumstances.

Yes there are a number of bad travel agents out there but there are as many or more good ones who would have informed the cruiser to fly in a day early or actually help them arrange transportation to the first port, if the cruise line allowed it. You have that nasty PSA to contend with.

I'm sorry but you gain NOTHING and can lose a lot by booking with the cruise line.

Take care,
Mike (Who is not a travel agent nor have I played one on TV)
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  #72 (permalink)  
Old October 4th, 2010, 04:04 PM
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Quote:
Originally Posted by joycoffey View Post
For those of you following the saga of our nightmare......I got a call from the Insurance company today saying they were sending us a check for $2,600. They would not cover the missed cruise, but would give us the equalivant of what it would have cost to fly us to the next port (even though that was not an option) and some $$ towards having to spend a night somewhere before joining the ship. They let me know they were being VERY NICE by doing even this. They thought RCI should be giving up some $$ since they did not plan for another option even though they knew about the Jones act and that the slightest slip in the connection would be a disaster. So now with this 2,600 and the taxes that RCI refunded we are still out $3,500 for NOTHING. We were good RCI customers and I think they may have just lost us and 3 other couples we usually travel with. I AM SO ANGRY.....that they can just get away with taking people's money!!
Personally, I would not cash the $2,600 check right away. By cashing the check, you are saying okay - thank you. If you are still not happy and think more can be done, wait if you can afford it. This is advice I have gotten over the years and have heard.
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  #73 (permalink)  
Old October 4th, 2010, 06:30 PM
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Quote:
Originally Posted by DetroitMark View Post
Seems to me folks are skipping right over what could have been the obvious solution to this horribly traumatic experience.

Never use a travel agent. Always deal directly with the cruise line.

I know folks don't like to hear that, least of all the incognito travel agents on this site. But there it is. If you'd booked directly RCI could have arranged for a flight to drop you off, even at the first tender or docking! Another sad incompetent travel agency story.

One - I am a travel agent and I would say you don't know what you are talking about. It was cruise air these ppl used. Puts it back in RCL's pocket. As for your nonsense about RCL arranging a flight to drop them off at the first dock - since when will RCL hire a private plane. Please know what you are talking about before you let your fingers do the walking.
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Celebrity Constellation - March 17 followed by Celebrity Reflection - March 22

44 cruises - too many to list however cruiselines are in no particular order:

Azamara
Uniworld
RCL
Princess
NCL
HAL
Cunard
Celebrity
and some unknown tub

Yes, I'm a Royal Chump and proud of it.
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  #74 (permalink)  
Old October 4th, 2010, 08:51 PM
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Originally Posted by croozbabe View Post
Am I missing something here? Why would trouble with de-icing equipment delay a plane flying from Austin to Phoenix in August - 2 warm-weather cities in the middle of summer????
Under FAA regulations certain aircraft systems have to be working.
The air temp at 30,000 ft even in summer is about -25 deg Far.
De icing equipment might required if they pass thru a weather
front .
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  #75 (permalink)  
Old October 4th, 2010, 09:51 PM
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Quote:
Originally Posted by felix_the_cat View Post
One - I am a travel agent and I would say you don't know what you are talking about. It was cruise air these ppl used. Puts it back in RCL's pocket. As for your nonsense about RCL arranging a flight to drop them off at the first dock - since when will RCL hire a private plane. Please know what you are talking about before you let your fingers do the walking.
totaly agree! it makes common sense (to me anyway) that you would not want the cruise line involved in any insurence decissions one way or the other. best to keep them out to make sure there is no bias at play. just MY opinion though. ;-)
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  #76 (permalink)  
Old October 8th, 2010, 10:34 AM
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Quote:
Originally Posted by felix_the_cat View Post
One - I am a travel agent and I would say you don't know what you are talking about. It was cruise air these ppl used. Puts it back in RCL's pocket. As for your nonsense about RCL arranging a flight to drop them off at the first dock - since when will RCL hire a private plane. Please know what you are talking about before you let your fingers do the walking.
Wow. Angry fellow.

Anywho...RCL doesn't book private flights. But RCL will communicate with you on getting a flight to one of the dockings, and making the crew aware that you're coming, and can even send transportation to pick you up when you arrive there.

If you booked through a travel agent, and then your travel agent is incommunicado as this OP says their was ... you're just SOL. They won't even talk to you.

I predicted in my original comment that suggesting using a travel agent is not a good idea would be met with angry agents shaking their fists.

Just took longer than I thought.
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  #77 (permalink)  
Old October 9th, 2010, 10:02 AM
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I don't know if the same applies outside the UK, but if you have received a cheque from the Insurer I would be VERY careful about accepting it. At the very least get a lawyer (or send a recorded delivery letter) to accept it 'without prejudice' otherwise you may find the claim is finalised and settled in full.
I am not an expert but I would certainly just keep on and on and on! If you can't get anywhere with RCI's chief exec, then why not go to the media?
Royal Caribbean certainly won't want that sort of publicity.
Good luck
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  #78 (permalink)  
Old October 11th, 2010, 08:21 PM
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I was so upset about this that I sent RCI an e-mail below-----------
Issue: I have been reading on another web site that people that booked air fare with RCI missed their fight and then missed there cruise, and to make matters worse RCI and the ins. won't "man up" and pay these people back. I am very up set with this and I am watching it closly, if RCI doesn't fix things I don't know if I will ever book again, this isn't right.

this what they wrote back-----
Regrettably, there are many factors considered where refunds are concerned. Unfortunately, we cannot speculate what has happened when we do not have the facts in front of us. Any time a guest is unable to cruise, due to unforeseen circumstances, it is a stressful and unfortunate situation. We are truly sorry to hear of this happening and hope it is satisfactorily resolved for all parties concerned.
Sincerely,

Dayna Bolton
Customer Service Representative

I don't know about this company this isn't right
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Old October 14th, 2010, 10:58 AM
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RCI's response to your email seems rational to me. They don't necessarily know you from Adam. They're not interested in debating the buzz on a website. You're not even a vested party in the incident, so why would they even feel compelled to discuss it with you? They were kind to even respond with something other than "mind your own business".
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Old October 14th, 2010, 09:46 PM
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Quote:
Originally Posted by Paul Motter View Post
I spoke to Royal Caribbean (their PR department) about Choice Air.

They say that if there is a delay by the airline they will work with the airline to get you to the ship. They do not guarantee it, but he did say they are successful in well over 90% of cases (maybe 95%).

If you miss the ship due to any fault of the cruise line they will get you to the ship no matter what.

If they cannot get you to the ship and it is the airlines fault there is no GUARANTEE under Choice Air. There is only the promise that they will work on your behalf to get you there.

The tough about this is that the Jones Act is a small fine ($200 per person). But the cruise lines cannot have a policy of regularly breaking the law. What we need is way to figure out a way to "force" the cruise lines to let you onboard despite the Jones Act - as long as you pay the fine.
I used Choice Air on our first cruise. Everything went on schedule, and yet we got on board just in time for the lifeboat drill. Apparently RCI loves to roll the dice as long as it isn't their money.
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  #81 (permalink)  
Old October 14th, 2010, 09:54 PM
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Originally Posted by Phil&Liz View Post
So what has happened to the OP on this? Its been a year now.
If RCI settled, either on their own or through their insurance arm, they have no doubt obtained a vow of silence from the OP. They have been burned in the past by people who get concessions from them then brag about it on cruise web-sites.
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Old October 14th, 2010, 11:30 PM
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all I can say is, this could happen to anyone, and at least I said something to show RCI that we on the web are awear of what they are doing and not doing, soooooooo my question to det mark is what have you done to help these people other then comment on this site?????
MYOB is still better nothing..................
So don't be so high and mighty, be helpful. I bet if you were out 8000.00 or 9000.00 you would love to have folks on your side.
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Old October 15th, 2010, 09:29 PM
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all I can say is, this could happen to anyone, and at least I said something to show RCI that we on the web are awear of what they are doing and not doing, soooooooo my question to det mark is what have you done to help these people other then comment on this site?????
MYOB is still better nothing..................
So don't be so high and mighty, be helpful. I bet if you were out 8000.00 or 9000.00 you would love to have folks on your side.
Why do you feel like you need to "do something"? The OP was asking for responses and input ... not intervention.
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Old October 16th, 2010, 12:16 AM
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some people take action others sit back and let things happen to them, I am a person of action. I want RCI to know that I am awear of what is going on and it doesn't seem right to me.
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Old October 17th, 2010, 01:44 PM
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some people take action others sit back and let things happen to them, I am a person of action. I want RCI to know that I am awear of what is going on and it doesn't seem right to me.
Gladys Kravitz always took action. You remember her, the neighbor in Bewitched. Always "taking action". Whether someone asked her to or not.
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Old October 17th, 2010, 01:55 PM
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yes, Mrs. Kravitz, and she was always right
If am Mrs. Kravitz R U Mr. Tate, he never did much of anything to help Darren.
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