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  #1 (permalink)  
Old January 21st, 2010, 06:41 PM
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Default Welcome call from RC

We leave for our first cruise as Diamond members in just over a week, and I just received a phone call from RC. It was a courtesy call to say thanks for being a loyal RC cruiser and an advanced welcome to cruise the Mariner. A little information about the ports of call and to ask if we had any questions before boarding. Don't know if this is a standard call for Diamond members or if we were just lucky. We got a phone call before our previous cruise on the Adventure from the concierge on the ship to. It is nice to know that they appreciate our loyalty and that it makes us feel like more than just a number. We will always stay loyal to Royal with customer appreciation like this.
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Old January 21st, 2010, 07:14 PM
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Gosh, that was nice, first I've heard of a call like that, nice PR.
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Old January 21st, 2010, 07:17 PM
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We normally get a call before and sometimes even after the cruise. I think this is something new as this has just happened on the past few cruises
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Old January 21st, 2010, 08:06 PM
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We've done 19 on RCCL and no calls. They hate me.
We are doing the Mariner next month. I'll be waiting.
That is a nice touch. Cheap and effective.
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Old January 21st, 2010, 08:10 PM
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Yes, that is very nice. I've gotten e-mails before my cruise and a letter after my cruise but not a phone call. DW and I will be moving into Diamond Plus after our next cruise, I hope I get a call.
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Old January 22nd, 2010, 09:24 AM
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As a diamond plus member, I always get a phone call about two-three weeks before hand to offer me a complimentry amenity for my cruise. Generally it is wine, free take home robe, flowers, etc. Bascially the stuff that you can buy before you sail. It's nice to get the call. When I sail in a Grand Suite or better I get an email from the Conceige before the cruise alerting me to various amenities the ship will offer as well as booking reservations in the specialty restr. or massages before you get onboard.

The one diamond plus benefit I have yet to be offered is the free upgrade; I guess my 33 cruises with them isn't enough to get the upgrade as someone seems to always have more than me to snag the limited upgrades.
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Old January 23rd, 2010, 03:38 PM
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Default Phone Call

I just completed my 26th cruise in December on the Oasis. I have never received a call from RCCL. The last cruise was my first as a Diamond Plus crusier and I had to call them to discuss my free amenity that i was to get. As also previously mentioned I have never received an upgrade, so do not know what it takes to get that.
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