The points at C & A system are a mess, I called them couple time,each time i got a new answer to same question. I sailed 11/26 and 12/05 which made me diamnond, web site shows me Emerald I have a cruise in Jan, after some more calls they finally updated my online doc's to diamond BUT still am Emerals on web site,lastest is the key people who take care of site are on vacation maybe everything will fixed after New Years,sure the checks in the mail lol Seems like the general RCCL web site changed and the seashell thing etc may have been the problem. just my 2 cents no flaming
I just got an answer from them. Here is part of the Email:
We apologize for any delay in our response. According to our records, you have 172 relationship cruise points and are currently listed as a Diamond member.
We are aware that there are some technical issues with your cruise points reflecting correctly. However, they are currently working to resolve the issues.
The points are not on the website but this is good enough. We're 3 points shy of Diamond + and are doing a 7 day Alaskan cruise in May. Will we be recognized as Diamond + after 3 days on this cruise or have to wait?
Thank you for your e-mail. We apologize for any delay in our response. According to our records you are a Diamond member with one hundred seventy two cruise points. Due to a technical issue, cruise points for recent cruises were not being reflected on the website. However, this issue has recently been corrected. If your account is still not reflecting the correct information, please contact our office directly at 800-526-9723.