Didn't think to ask them if they were in a call center or where they were located. But you're right, it's possible it's handled differently up there versus down here.
__________________ Travel Agent/Cruise Specialist w/12 yrs exp and 47 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!
We've found great prices with Royal Caribbean's website, as well as 3 other cruising specialty sites. Many have promos.
We've gotten prepaid gratuities, free spa time, pre-paid specialty dinners, frequent flyer files, and other "promo bonuses" (and/or onboard credit).
In addition, we use Crown & Anchor discount certificates and also watch for price drops so that those can get applied toward our reservations as well.
Bottom line - shop around and do your homework. The pricing can vary hundreds of dollars and the bonuses vary as well.
Radiance of the Seas (Alaska Roundtrip/Vancouver) - 5/9/14 Independence of the Seas (Western Caribbean) - 3/23/14 Adventure of the Seas (Southern Caribbean) - 2/23/13 Oasis of the Seas (Eastern Caribbean) - 2/10/12 Adventure of the Seas (Southern Caribbean) - 5/9/09
Splendour of the Seas 97
Serenade of the Seas 07
Liberty of the Seas 07
Jewel of the Seas 08
Caribbean Princess 11
Nieuw Amsterdam 11
Oasis of the Seas 12
Queen Elizabeth 12
Carnival Valor 13
Carnival Fantasy 14