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-   -   Royal Caribbean laying off 100 staff (http://www.cruisemates.com/forum/royal-caribbean-international/398775-royal-caribbean-laying-off-100-staff.html)

felix_the_cat September 14th, 2013 12:24 PM

Royal Caribbean laying off 100 staff
 
There are changes coming - again. RCCL have announced the departure of Lisa Bauer and 100 lay-offs. Ms. Bauer was gone as of Friday (yesterday).

There are 100 lay-off coming in the U.K. as they outsource their call centres to other parts of Europe as well as Guatemala. This is not sitting too well with U.K. cruisers.

I believe the other 100 in the U.S. will not cause any call centers to be moved out of country, but who really knows.

What they have said, they have 11 call centers and will be taking that down to 3.

Perhaps more cruisers will now realize they should be working with a TA, but then I'm prejudice with that remark being a TA myself.

seadog2 September 14th, 2013 09:12 PM

Perhaps only those TA's who don't educate their clients about travel. Travelers should not be totally reliant on their agent. Agents should encourage their clients to learn about travel. If you are going to be doing it then know something about it. DW and I were TA's, RTA's, cruise specialists and we had online and storefront locations from 2001 -2008. We always educated our clients. In today's world I think TA's should realize that some people enjoy maintaining their own reservations and bookings.

CRUISEFAN0001 September 15th, 2013 09:58 AM

I can understand the upside and smart business decision to reduce the call centers...just from a training, operational cost, and logistics perspective.

It makes sense.

That said, reducing down to just 3 means things have to be very coordinated to have things go right going forward. We'll see how the execution of all this comes down.

felix_the_cat September 15th, 2013 12:20 PM

Quote:

Originally Posted by seadog2 (Post 1484602)
Perhaps only those TA's who don't educate their clients about travel. Travelers should not be totally reliant on their agent. Agents should encourage their clients to learn about travel. If you are going to be doing it then know something about it. DW and I were TA's, RTA's, cruise specialists and we had online and storefront locations from 2001 -2008. We always educated our clients. In today's world I think TA's should realize that some people enjoy maintaining their own reservations and bookings.


I agree with you - am informed consumer is a joy for a client. However, I am was referring to those that really have no idea of what they want or want multiply changes to their bookings and need a lot of hand holding. As a TA works with them, I would hope the TA is explaining and helping them learn their way.

I wasn't referring to just an order taker.

seadog2 September 17th, 2013 01:57 PM

Quote:

Originally Posted by felix_the_cat (Post 1484623)
I agree with you - am informed consumer is a joy for a client. However, I am was referring to those that really have no idea of what they want or want multiply changes to their bookings and need a lot of hand holding. As a TA works with them, I would hope the TA is explaining and helping them learn their way.

I wasn't referring to just an order taker.

So true. There will always be those who need more help than others. TA's are very valuable people to know and have. I always suggest to people who don't want to manage their own reservations or not familiar with how things are done to defiantly use a TA.


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