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Old December 13th, 2014, 11:30 PM
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Angry QUANTUM is EPIC FAILURE—2˝ STARS!!!

I tried posting this review in the review section, but kept getting error messages, when submitted.


QUANTUM is EPIC FAILURE—2˝ STARS!!!

Nov. 2, 2014 Maiden Transatlantic Voyage.

This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star vessel/voyage). In short this ship is much more an NCL vessel than a ship within the RCCL fleet. This ship is a complete disgrace and not representative in any way, shape, or form; with any Royal vessel in existence.

Below is a list of key areas to consider, followed by a summary of my experience.

The ship seems cheaply built inside, while costing a staggering 6.5 billion Dollars. There is no similarity in the few public rooms, with any other spaces, throughout the fleet.

There is no Ben & Jerry’s (or any other) ice cream offered on the ship.

There is no central meeting place, as is there is no Centrum or true Royal Promenade, as seen on other RCCL vessels.

The technology aboard the ship is a complete failure, as are the many “enhancements”.

The Bionic Bar, is a complete failure, which many NEVER work, due to its design.

The bumper cars, have very limited hours, which are during dinner hours, odd???

All dining is not equal to the quality offered fleet-wide!!!!

There are significant room service surcharges, on items which are free on other RCCL ships.

The 3˝-4 hour dinner at Wonderland, is excessive due to the poor service!

The service at The Grand, was the worst of the 4 free venues.

The Silk & Chic had the most mediocre meals onboard.

There are no items in the “Royal Cookbook” offered on this vessel.

The dining at “the Pub” is nothing impressive and should be free, for what is offered.

The drink prices aboard are outrageous!!!

The two hour boarding process is the second worst (1st being NCL Epic, Maiden Voyage) I have done and their new boarding process is pathetic!

The employees & managers are poorly trained and not well motivated.

My cabin attendant was the worst I have had, on any cruise: refusing to change sheets, then making my bed without sheets???

Very poor service throughout, dining had constantly the worst service I have experienced, on ANY RCCL ship and generally equal to that of, the NCL Epic.

The internet offered did not work and my never, due to its complexities.

Very boring crossing, with no lectures, cooking demonstrations, tier level tours: just noting but complete rest and boredom.

A 15% gratuity on a prepackaged 8 piece French Macaroons; let me to refuse the sail and never to return to the retail store again. The stupid manager, tried to argue that, “retail purchases, count as bar purchases, thus are subject to mandatory 15% gratuity”. What a load of crap!!!!

There is now WOW factor, other than corporate propaganda and lies told to the public. This ship is a complete betrayal of the proud history of the line and its loyal passengers!

Parts of the ship, such as the steel elevator deck are ugly as are the bizarre pictures in the elevators themselves.

The Purple Polar Bear does not belong on a RCCL vessel.

The Guest Services, Port Excursions, and Future Cruises rooms were the worst laid out spaces, I have seen, in all my time cruising!!!

The position of the outdoor TV screen is complexly misplaced and thus unusable.

There were NO onboard Ship-Wide Maiden Voyage Parties and the High Level Executives, were hidden from the passengers. NO grad buffets, dances, or anything based on this special occasion.

On a bright side, the cabins are the most, well designed on any Royal ship. The bathrooms are outstanding, as are the large flat screen TVs in the cabins.

I will never set forth on the Quantum/Epic again and am seriously reconsidering my loyalty to Royal. It was my first Diamond cruise and now I will start to explore other lines such as, Cunard & Holland America Line. These lines both respect tradition, but also serve to protect it, as well. They respect their loyal passengers and are not in the process of changing their line; to suit a younger land based, travel demographic. As such I am deeply concerned with the direction of the company and if I was a stockholder, I would sell my shares.

I feel cheated, as this is not the product that I purchased, 1˝ years ago; when I put my deposit on what I thought, would be a true RCCL ship. We were lied to, as the 1150 Diamond/above who were on this ship: as this was not the experience we were promised (based on the lines past reputation/ships/onboard experience.) If I wanted to fly Southwest/Spirit I would fly them: if I wanted NCL and it’s “freestyle Cruising” and type of ships, I would book them. I sadly chose Royal and got someone else’s poor product in return.

We in essence paid to be on a training cruise, while others (travel agents on free cruises) continue to pretend that the ship, its staff, & operation, are acceptable???

The paid shills on this board, including those who submit fake reviews, should be shown for what they are.

This sad experience was nothing more than a 2˝ Star experience at best: it is a sad departure, for a once truly innovative & promising Cruise Line!!!
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Old December 14th, 2014, 07:00 AM
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Talking Quantum

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Old December 14th, 2014, 07:48 AM
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Default I hope your review wakes up Royal Carribean

The scales fell from my eyes when I read your review of the Quantum. I thought that this ship would be a WOW ship since RCCL had hit home runs with the Allure and her sister ship. But I started to get a little worried when I read Motter's review especially when he made the brief comment comparing one of the Quantum's features to the Allures. I have read your review and although it sounds negative it contains information that I will use to make an objective judgement when I make a cruise decision on this ship. Thanks for being so candid.
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Old December 14th, 2014, 09:23 AM
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I'm sorry that you had this poor experience. I believe all of your statements and opinions and perhaps the new direction of cruising is not for you.

The one thing I've learned over the years is that "Inaugural Voyages Suck". I have yet to hear a professional or regular cruiser who had a perfect inaugural voyage on any ship. "Other than people who are paid to promote the ship."

The mega-ships are not my cup of tea but I'll hold back final judgement until I read some more reviews and see how things go.

Take care,
Mike
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Old December 14th, 2014, 12:11 PM
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Thank you for your comments. Friends asked me to join them on this ship next year and having never sailed on RCCL I declined. They just do not have what I'm looking for. Being a loyal Cunarder (16 voyages) I suggest you give them a try. They aren't perfect - no cruise line is but give lots of options on sea days to entertain you.
A maiden voyage can be hit or miss. The Queen Mary 2 in her first year had a lot of problems to work out.
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Old December 14th, 2014, 01:04 PM
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Paul Motter and I will be going on the January 3 sailing of Quantum so we can see the ship on a regular cruise and not just from the 2-night previews we both attended. There will be lots of commentary from both of us, both during and after the cruise.

I do think too many people are complaining about Quantum because 'it isn't like the other ships' in Royal Caribbean's fleet. Well, that's because they didn't intend it to be.

Quantum is also a ship in transition, which I think is affecting some of the crew. A good many of them will be transferred off the ship in a couple months and replaced with Chinese crew. The ship will also undergo modifications while still in service in the U.S. These modifications will involve changes to some dining venues, and some other areas. For example, the Music Hall will become a second casino. Johnny Rockets will become a Kung Fu Panda noodle bar. The Chic restaurant will be changed to a traditional Shanghai style facility, including significant mods to it's kitchen.

The company seems committed to rolling out Dynamic Dining to more ships. We were told it will happen "everywhere it is viable", which I think means every ship from the Voyager and Freedom classes, and perhaps on some of the Vision and Radiance class ships. It is already going to be done on all of the Oasis class. They will likely have to tweak it a bit, but the bottom line right now is, if you don't like DD you might want to start looking at cruise lines other than RCI.

Now, it did seem to me on the preview cruise that they have cut back on crew size. Bar waiters were few and far between. I didn't see any assistant waiters so the waiter had to do everything. Again, this may be because they didn't want to fully staff the ship only to have to move them off again in a couple months. Not a good idea for customer service if true.

I also think the ship has too many high-end stores and not enough of the cheap stuff for those who just want a little souvenir. The gift shop (logo store) is tiny and shares the space with the liquor/tobacco shop. Meanwhile there were four big stores selling expensive watches and handbags. But the Chinese will love it since they like to shop for expensive things.

And yes, as I recall from looking at the bar menus, they took the opportunity to bump drink prices up a good bit. The $9 martini now costs $12.
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Old December 14th, 2014, 04:55 PM
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Quote:
Originally Posted by lannp View Post
Thank you for your comments. Friends asked me to join them on this ship next year and having never sailed on RCCL I declined. They just do not have what I'm looking for. Being a loyal Cunarder (16 voyages) I suggest you give them a try. They aren't perfect - no cruise line is but give lots of options on sea days to entertain you.
A maiden voyage can be hit or miss. The Queen Mary 2 in her first year had a lot of problems to work out.

This is good advice, I do plan to try Cunard & Holland America soon. The Quantum's Hotel Director Darren Budden had 45 min private talk with me, about the direction of Royal Caribbean. It should be noted that Budden was involved through the whole process of this ship build and the coming fleet-wide changes. Daren stated that they will loose many (high tiered C&R guests) based on the fleet-wide changes made: NCL seems to be the true vision of the future RCCL.

Much like the NCL Epic the ships design is flawed to make it a comfortable ship for longer journeys. All the key dining options have just one set menu, so I don't see how those on the voyage to China, will not be put of by this fact.

This ship and what it represents, is pure folly for Royal. It is sad, that the company (like so many others, in many industries) does not respect, care, or have concern for their most loyal passengers. They want the allusive Millennial business; which are the same people who would NEVER cruise with Royal in the first place.

Why Royal would choose the same path, as debt ridden companies such as Caesar's Entertainment/NCL/Gentling Group/Apollo Management (which are financially connected) is simply beyond me!! This type of thinking has put 6 Atlantic City casinos into Chapter 7 Bankruptcy Liquidation this year; as well as an anticipated Chapter 11 filing for Caesar's Entertainment.

So again Royal, is it wise to chase off your business to comparators (Holland & Cunard) in the same way Caesar's has done? You know NCL's passenger loyalty is noting, compared to yours!! Just saying...
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Old December 14th, 2014, 11:56 PM
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We all have our own opinions of course.


I doubt that the Quantum is not going to be a popular ship. Royal is doing very well and they know how to get great ships.
Not all ships are going to appeal to everyone but I am sure that the new Royal ships will continue to do well.


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Old December 15th, 2014, 01:07 AM
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After 53 reviews on Cruise Critic the ship has a 43% member rating. I predict more new vessels are going to have such problems as seen also with the Royal Princess/Princess Cruises. The industry trend to have larger ships, with fewer space for public rooms and more, more, & more income streams; will draw many people away.

I mean, Royal has removed public rooms/libraries to make Specialty View Staterooms!! None of this is a good trend and there are many industries, that may seem profitable, but really aren't. For Example, I am talking about airlines: Delta as the example, it's 5 classes of service, makes me speechless.

Royals main problem (in my opinion) is that they have built too large a fleet, with massive ships that are difficult to fill at reasonable pricing. Often I think different Royal ship compete against each other, brining their fares down.

Update Quantum's CC Member Ratings are down to 37% with 69 reviews.

Who knew???

Last edited by gkbii; December 15th, 2014 at 01:23 AM.
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Old December 15th, 2014, 09:32 AM
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I would have to cruise on a ship and check it out for myself. There are positive reviews on many ships that I won't cruise on.




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Old December 15th, 2014, 05:03 PM
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I truly think this is part of the problem when you go too soon after a ship is brand new, not the true staff is working, etc. There are always kinks that need to be worked out as well. I would wait a few weeks and then start reading reviews.
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Old December 15th, 2014, 06:53 PM
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My problem is with Dynamic Dining and its possible/more than likely spread across the Royal fleet!
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Old December 15th, 2014, 09:40 PM
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Hi gkbii,

Your review sounds a bit too emotional but I understand you.

I like your phrase "to suit a younger land based, travel demographic". Cannot agree more.

I believe the Quantum project is intended for a particular segment of the cruise market.

The rating will grow higher as soon as the "target demographic" get access to the product.

I have just looked up prices (February 2015)
7 days on the Quantum from NYC = 12 days on the Independence from Florida (round trip airfare included).
I rank the Independence higher than the Quantum BTW.

What can be offered on the ship to justify $ 1,200 pp for an inside cabin?
Probably something that is not available on the Quantum.

We enjoyed the Maiden Voyage on the Quantum.

That was an adventure.
There were a lot of kinks. That was a part of adventure.
That was the way we accepted that.

Pitching and rolling was fun.
We saw trays with food sliding back and fourth on the counters in the buffet.
We saw ceiling panels on the floor and other things I won't mention.

That was a test drive.








The trip was marvelous - we started from Meyer Werft in Papenburg to see the Anthem under construction.

The Quantum was the major part, but only a part of the trip.
And we set our expectations correctly.

From the first renderings it was obvious that the Quantum project would be based on the Solstice class.
So we did not expect too much.

It was a pleasure to see improvements over the Solstice class:
- divided engine uptakes that is a traditional Royal Caribbean feature
- smartly redesigned Solstice cabins (squeezed from the sides like on the Solstice, but the wall zigzags are hidden inside the closets!)


Unfortunately the Quantum has inherited some Celebrity Solstice design flaws...
It was not critical for the festive maiden transatlantic, but it's important for the future (our future). We are not going to sail on the Quantum class in the future for the the same reason we don't sail on Celebrity: lack of open deck space and limited spa.

I believe the rating will grow dramatically when the prices become more affordable for the target demographic.

Thank you for your emotional review.
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Old December 16th, 2014, 01:58 PM
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Having done the Dec. 1st sailing on the Quantum I can say that I had a wonderful time. Yes there were some problems but I chose to enjoy instead of complain. There were many people who spent the WHOLE cruise complaining about EVERYTHING. Some people even got off the ship in San Juan and went home. So sorry that the OP had such a horrible time on the Quantum but in my opinion the ship is really not that bad. The dining to me was fine and the frills were good too. With the 70 mile an hour winds it did make the Atlantic a bit rough not much you can do about that. The shows were very good especially Starwater. It was set to Madonna's song "Vogue", very nice. This was our 4th Inaugural cruise. We sailed the Freedom, the Oasis, the Allure and the Quantum all in their first season. For me on the Quantum, it was 11 days of fun. I didn't waste my cruise complaining and yes I would book her again.
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Old December 21st, 2014, 03:00 PM
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your desire to go out of your way to bash ncl and the epic got my attention. you are a rccl fanboy. i get it.
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Old December 21st, 2014, 11:02 PM
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Originally Posted by nobodyizhom View Post
your desire to go out of your way to bash ncl and the epic got my attention. you are a rccl fanboy. i get it.

Please go back and read the original post.


This has nothing to do with NCL.


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Old December 23rd, 2014, 12:19 AM
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I live in New Jersey. The reason that the casinos are going under has to do with demographics. Too many casinos in other states right next to us. Atlantic City was once a wonderful place. When the casinos went up they failed to offer anything to families for a short three month season. It is not Las Vegas. I live maybe an hour from Atlantic City and never, ever go there or any other place on the Jersey shore. I travel to North Carolina. Atlantic City is doomed because of the area and other casinos populating in our eastern corridor.

Atlantic City is a dangerous area and one has to be very careful of the high crime.

My friend has a condo there and and can't wait to get out.

As far as the Quantum and the maiden voyage I have to agree that the crew was new etc.

Loyalty has nothing to do with how a company operates. All companies want to make money and that is the bottom line.

There is more than one ship in the sea and more than one cruise line so if not happy then move on.

I sailed Carnival to see what it was all about. I find nothing nice about that line after being on Celebrity and Royal C.

I am going on the Anthem next November because the Quantum is moving to Asia from what I understand.

Keeping my fingers crossed.

Will be watching the reviews.
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Old December 23rd, 2014, 02:18 AM
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Quote:
Originally Posted by maddashin View Post
I live in New Jersey. The reason that the casinos are going under has to do with demographics. Too many casinos in other states right next to us. Atlantic City was once a wonderful place. When the casinos went up they failed to offer anything to families for a short three month season. It is not Las Vegas. I live maybe an hour from Atlantic City and never, ever go there or any other place on the Jersey shore. I travel to North Carolina. Atlantic City is doomed because of the area and other casinos populating in our eastern corridor.

Atlantic City is a dangerous area and one has to be very careful of the high crime.
My friend has a condo there and and can't wait to get out.
As far as the Quantum and the maiden voyage I have to agree that the crew was new etc.
Loyalty has nothing to do with how a company operates. All companies want to make money and that is the bottom line.
There is more than one ship in the sea and more than one cruise line so if not happy then move on.
I sailed Carnival to see what it was all about. I find nothing nice about that line after being on Celebrity and Royal C.
I am going on the Anthem next November because the Quantum is moving to Asia from what I understand.
Keeping my fingers crossed.

Will be watching the reviews.
You may be surprised to learn that in today's cruise industry, loyalty has EVERYTHING to do with how a cruise line company operates.
Everything we do is all about the money.

Cruise lines that have high repeat business - that is numerous frequent cruisers - are making the lowest profits.
HAL is the best example of that.
Their ships are nearly always fully booked - mostly with elderly frequent cruisers. And HAL is the poorest financial performer in the Carnival Group.

Today's Mass Market cruise lines no longer make any profit from selling cruises. In fact we often sell them at a loss. (Not my idea, by the way)
We only make profit when we sell things to you on a cruise.

Who spends loads of money on a mass market cruise?
First time cruisers. Nobody else.
The old time cruisers already have enough photos, they don't gamble enough to make it worth our trouble, they think the spa is too expensive.
They smuggle their own alcohol onboard. They no longer go on shore excursions.
All the mass market lines are coming to the conclusion that we just cannot afford to have these people coming back.
How do we get rid of them gently?
We change our product just enough to convince them to go somewhere else.
So far it seems to be working.
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Old December 23rd, 2014, 08:57 AM
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Quote:
Originally Posted by Bruce Chafkin1 View Post
Who spends loads of money on a mass market cruise?
First time cruisers. Nobody else.
The old time cruisers already have enough photos, they don't gamble enough to make it worth our trouble, they think the spa is too expensive.
They smuggle their own alcohol onboard. They no longer go on shore excursions.
All the mass market lines are coming to the conclusion that we just cannot afford to have these people coming back.
How do we get rid of them gently?
We change our product just enough to convince them to go somewhere else.
So far it seems to be working.
I think many of us can recognize our selves here, though no spending in the casino for me.
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Old December 28th, 2014, 09:51 AM
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Hi just read your review of RCI new ship. Have you ever given a ship more than three stars? I would like to know.
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Old December 28th, 2014, 03:18 PM
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Interesting question.

Let me know when you find out. I would look at the posts but am too busy.

I personally don't pay too much attention to someone who always gives low ratings to everything.
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Old December 28th, 2014, 04:52 PM
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As with any cruise and any ship, what one person loves, another will hate. A cruise is what you make it; if you want to have a good time, you will. And conversely, if you want to find faults with it, you will. It all depends on what you're looking for, what your expectations are, what your past experiences are (if any), and how much you let the small things that can go wrong roll off your back or not.

As Dave stated it very well, the Quantum of the Seas is in a very unique situation unlike most ships and it's difficult to compare it with other ships. It's not only a new ship, but it's a completely different design with amenities unlike any other ship. It's also staffed by a temporary crew. As soon as it's redeployed to Asia, most of the crew will be replaced and sent elsewhere.

Those of us who have sailed alot and especially those who have sailed on the same ship a few times can tell you, the staff cohesiveness is a very important part of the experience. A happy crew working as a good team can provide excellent service, whereas a completely new crew, new captain, or new supervisors can often have growing pains, which can cause problems.

And as others have stated, the first few cruises on a new ship are never the best ones to do. Having been on inaugural cruises, I can tell you that I much prefer to try a new ship after it's been sailing for a few months.

Then you have a completely unique ship that not only has new amenities, but is trying a different design, with a different dining concept. Yes, there will be problems. Look at the NCL Epic. They tried something different and it wasn't a big hit, so they did not build a second one. Instead, they changed the design for their next class of ship and now they have a hit on their hands.

So if you take all of these things into consideration, it's not surprising that there are problems that must be ironed out.

If you're a pessimist, you'll listen to those who complain, like the original poster who evidently did not find anything they liked and only had negative comments to make. Even on our worst cruise, I could still find things we liked, so I always have to question why people can only find fault with everything. To me, it's the only thing they were concentrating on.

Being an optimist, I try to find the good in everything, but even when something goes wrong, I don't let it spoil my cruise.

I'm hopeful that changes will be made and the Anthem of the Seas will provide a much better experience, especially since it won't have a temporary crew.

But as I've always said, there's something out there for everyone and that's the most fun part of cruising - trying them all until you find the right one for you.

I have several clients on the Quantum this week who are long-time cruisers with lots of experience on many different cruise lines. It'll be interesting to hear what they have to say because their reviews have always been right on when compared to ours, so I trust their opinions.

Pete
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Old December 28th, 2014, 05:12 PM
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Pete, I get what your saying; but the OP has not given good ratings to any ship as far as I can tell; so that is why I asked the question. I would like to know which cruise line and what ship they actually enjoyed. thanks
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Old December 28th, 2014, 05:35 PM
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Happy to know that their were no positives from that particular poster.

You have helped me make my final decision for the Anthem. I am going.

Can't wait to get on her. I already made my reservations but was concerned when I saw this review.

Thanks for the report.
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Old December 28th, 2014, 05:41 PM
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I think the main problem is with the temp. crew...Once they have a regular staff onboard, things should be more smooth.
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Old December 28th, 2014, 07:05 PM
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I hear you, Tim. That's why I said some people are just pessimistic about everything - nothing satisfies them and they're only happy when they can find problems, so that's all they look for. Sounds to me like the OP should stop cruising since they can't find anything good about it, which is why I always tell people to take negative reviews with a grain of salt. Then again, if it wasn't for negativity, that other forum site wouldn't even be in existence!

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Old December 28th, 2014, 09:30 PM
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Also, waiting a little while, until they can work out problems will help have a more enjoyable cruise.
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Old December 29th, 2014, 01:31 PM
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Quantum is the prototype for that class ship. All the things that are found to be wrong will be corrected on the Anthem and the ships that follow in that class. I expected that some things will be not quite right but I enjoyed my cruise anyway. I didn't make too much out of the "bugs" that had not been worked out. I had a great time.
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Old December 29th, 2014, 02:11 PM
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Thanks Sea dog

I hope to enjoy the anthem
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Old December 30th, 2014, 09:01 PM
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Pete, you are right; we have to have some negative comments; that's what makes the world turn. Happy cruising!
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