#1  
Old August 31st, 2016, 06:30 PM
Frans Frans is offline
Junior Member
Welcome Newcomer
 
Join Date: Aug 2016
Posts: 2
Angry Future Cruise Deposit Princess: think twice

For over 5 weeks I have been trying to get my expired future cruise
deposit (FCD) refunded, without any success. Numerous telephone calls
and emails to both the US office and the UK office stay unanswered or
are putt off with all kind of false promises. The two FCD's (for me and
my wife) already expired 22 feb 2016 and by coincidence I discovered
that I never got refunded.

The deposit was made with the term, and I quote from the FCD form:
"The FCD will be automatically refunded if not applied to a new booking created within two years from the date of purchase."

I strongly believe that the whole future cruise program is a big scam
and if you are not able to take another Princess cruise within the two
years that the FCD is valid, you are screwed and never see your money
back. In my case that is 200 EURO ($230).

I feel it my obligation to warn others for this doubtful practice of
Princess Cruises.

--Frans
Reply With Quote
  #2  
Old September 1st, 2016, 12:26 AM
storybookcruises.com's Avatar
storybookcruises.com storybookcruises.com is offline
Moderator
Admiral
 
Join Date: Aug 2011
Location: Cape Coral, FL
Posts: 2,306
Default

Looks like someone didn't join the forum to ask for help - just wanted to complain. Probably just something simple, like Princess trying to refund to their credit card, which has expired or has a different expiration date.

But words of wisdom; if you're not going to use it, cancel it before it expires and save yourself alot of hassle.

Should have just let their agent make a call and could have gotten the whole thing solved very quickly. Haven't heard of anyone else having any problems like this, so there's probably more to the story.

Pete
__________________
Travel Agent/Cruise Specialist w/16 yrs exp and 51 Cruises on 12 different cruise lines in many parts of the world! VIETNAM VETERAN OWNED & OPERATED. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
Reply With Quote
  #3  
Old September 1st, 2016, 04:55 AM
Donna's Avatar
Donna Donna is offline
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 27,231
Send a message via AIM to Donna
Default

Yes, there is usually more to the story than told....
__________________

Message Boards Moderator
Reply With Quote
  #4  
Old September 1st, 2016, 03:28 PM
Frans Frans is offline
Junior Member
Welcome Newcomer
 
Join Date: Aug 2016
Posts: 2
Default

Nope there isn't. It just as simple as I wrote above. I paid 200 euro's for a deposit which, if I didn't make use of it within 2 years, Princess should automatically have refunded. Which they didn't. My credit card was changed by the cc company, but my email, phone number and street address hasn't, so why didn't they contact me? They have all that info on file. That I checked with them. Makes you wonder...

And what if I did book the cruise with them directly and not via an agent?

I am open to all kind of suggestions. Yesterday I finally got a reply using their Twitter account that they (the people behind the US Princess twitter account) would inform the Europe office in the UK about this situation, so I am hoping again.
Reply With Quote
  #5  
Old September 1st, 2016, 03:53 PM
Donna's Avatar
Donna Donna is offline
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 27,231
Send a message via AIM to Donna
Default

Sounds like you are getting somewhere, keep us posted...
__________________

Message Boards Moderator
Reply With Quote
  #6  
Old September 1st, 2016, 07:39 PM
storybookcruises.com's Avatar
storybookcruises.com storybookcruises.com is offline
Moderator
Admiral
 
Join Date: Aug 2011
Location: Cape Coral, FL
Posts: 2,306
Default

If you book directly with the cruise line and have any problems, who do you think they represent?

I've been involved with travel for over 35 years and if there's one thing I learned, when you book directly with the cruise line and have a problem, they will normally give you the runaround and delay taking care of the problem. The more they delay, the better chance they have of you getting tired and just giving up. If they're able to get 9 out 10 people with complaints give up, then they only have to take care of 1 person. Financially, it's a good idea. But trust me when I say it's not just cruise lines. Most big business have the same philosophy.

When you book with an agent and have problems, they have access to contacts not available to you. They've developed good working relationships with those who can help solve problems fairly quickly.

The prices are the same and a reputable agent will normally not charge any fees, so it makes sense to utilize their expertise and knowledge. And if a problem arises, that's when their worth is invaluable, if they're any good at their job and take pride in their services.

Now, with all that said, when there's a refund, their policy is it must be sent to the credit card used to make the purchase. Sometimes, when the credit card company gets the refund and sees you have another card, they may put the refund to the new card. If their system doesn't recognize it, then it is automatically sent back to the vendor. Usually, it's their policy to then send a check to the passenger to the address on file. If that address is invalid or the passenger has moved, it would normally be returned to the vendor. In that case, often times, the vendor does nothing at that point in the process. You would think they'd try to contact the passenger to find out how to get the money back to them, but they don't. They'll just sit on the money, hoping the passenger may forget about it. If the passenger eventually does contact them about the money, this is where roadblocks occur trying to get the passenger frustrated to the point they give up. If you're the type to be persistent, eventually you'll get your refund.

I've seen this scenario play out many times and it's definitely not unique to any one cruise line. Don't give up, be persistent, keep information as to who you talked to, when, and their phone number. They won't transfer you to the accounting department, but that's who needs to get involved to solve the problem.

Pete
__________________
Travel Agent/Cruise Specialist w/16 yrs exp and 51 Cruises on 12 different cruise lines in many parts of the world! VIETNAM VETERAN OWNED & OPERATED. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
Reply With Quote
  #7  
Old September 7th, 2016, 10:08 PM
ne1cruise ne1cruise is offline
Junior Member
Welcome Newcomer
 
Join Date: Aug 2013
Posts: 5
Default

Sorry to hear of the problems and hope it works out for you.
When we had a month left on our cruise deposit I just called and spoke with a nice agent with Princess and asked if I could get an extension on the deposit since we were unable to cruise the past two years for various reasons. "Not a problem at all". They extended it for two more years and we used it for our cruise coming up in February.
Let us know what happens.
Reply With Quote
Reply

Bookmarks

Tags
cruise, deposit, extend, princess

Similar Threads
Thread Thread Starter Forum Replies Last Post
Looking for a future cruising friend for future cruises out of New York scotland01 Seeking Cruise Companion 9 April 15th, 2017 02:01 PM
Think twice about bringing your latop--Thank DHS for it.... misguidedangel All Things Cruising 6 July 13th, 2009 01:04 PM
Why no cruises twice in November on Carnival Holiday? Musicguy777 Carnival Cruise Lines 1 September 4th, 2007 11:54 AM
Wednesday - He is now checking his list twice!!! DougR. Chit - Chat for Cruisers 15 December 20th, 2006 12:41 PM
I think [think] I have spotted Europe in Carnivals Future George Alex Carnival Cruise Lines 16 June 15th, 2004 07:46 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

 

All times are GMT -4. The time now is 04:11 AM.
design by: Themes by Design