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Old December 30th, 2015, 01:50 AM
cruiseaddict05 cruiseaddict05 is offline
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Default Staff-Guest Relations - AU

Hi,
I was just wondering whether anyone had any information regarding guest relations with crew or staff and cruise line policies. Not sexual but friendly, such as a drink, coffee, dance at a party they are attending etc. particularly in regards to Australian cruises/experiences.
Thanks.
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Old December 30th, 2015, 04:42 AM
taoist taoist is offline
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Quote:
Originally Posted by cruiseaddict05 View Post
Hi,
I was just wondering whether anyone had any information regarding guest relations with crew or staff and cruise line policies. Not sexual but friendly, such as a drink, coffee, dance at a party they are attending etc. particularly in regards to Australian cruises/experiences.
Thanks.
There are quite a few posts in this section covering this topic already, I would suggest doing a search. However in general interaction between crew/staff and guests varies by rank and by cruiseline.
For 90% of crew, having a drink whether it is alcoholic or coffee or having a dance at a party would not be permitted, especially if it is outside of your working hours.
Cruise lines expect their staff to be friendly within the remit of their role. Ie a waiter should be friendly while he is serving the customer food and drinks. He can chat with the guest while doing his job.
A slot technician can chat to guests whilst walking the floor of the casino and checking on any problems with equipment. Having a coffee with a guest in a public guest area would not be acceptable.
This kind of rule applies to almost all crew, however there are exceptions.
Certain staff are expected to socialise with the guests. Typically this is the dancers, skaters, they can go to public areas, bars in the evening and chat and interact with guests within limits. The cruise lines know that guests like to chat with crew/staff so some opportunities are given.
There are certain events like captains dinner, or for members of the cruise line loyalty schemes there are social events, where certain crew, generally 3 stripe officers and above will attend and socialise with the guests.

The basic premise, is no interaction outside of the remit of your role and outside your working hours. Certain senior crew may have obligations for certain organised events, but again, they would not be expected to be hanging out with guests outside of these organised events. Finally the bulk of the crew do not have access to public guest areas and must stay in crew areas when they are not working.
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Old December 30th, 2015, 05:45 AM
cruiseaddict05 cruiseaddict05 is offline
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Thank you very much for your reply. I was just wondering about most of the entertainment department, so your reply was helpful
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