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  #1 (permalink)  
Old February 1st, 2001, 02:44 PM
Barb Ficklin
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Default There Goes Service Quality!

I must say- in the 15 cruises we have been on, the service has been good until the tip is given! SO just how will this impact service quality? During open seating (when the waiter you are not tipping directly does not serve you) the service is TERRIBLE and I am afraid this will be the case.
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Old February 1st, 2001, 07:25 PM
Donna's Avatar
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Default Re: There Goes Service Quality!

Hi Barb,
Thats exactly the same thing I worry about, time will tell. I just hope this auto tipping will help eleviate the problem of people not tipping at all, thats the worst IMO

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Old February 11th, 2001, 10:54 PM
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Default Re: There Goes Service Quality!

That is definitely a good point. I've been on four cruises and the staff goes all out to make the guests feel like they are the most important people on earth. And that is for the tip at the end of the cruise. Who knows? With a built-in tip, quality service may very well take a back seat. Carnival should rethink this one.
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Old February 22nd, 2001, 01:48 AM
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Default Re: There Goes Service Quality!

I'm sure the cruise lines will have a shake-down period in the service area. And, in general, I don't like pre-paid tipping at all. Princess, especially, should know better!

But if service does go down and passengers complain, they'll go back to the old system pretty quickly, I predict. There are too many ships, not enough passengers to fill them, to make folks unhappy.

These message boards carry a lot of weight. You can be sure the cruise lines read everything you write!
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Old September 16th, 2002, 09:11 AM
Bruce Chafkin
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Default Re: There Goes Service Quality!

This may help you.

Your comments are valid, but your logic is faulty. I agree that service on ships generally has gotten worse over the years.

But please read carefully: I have worked on 18 ships for 11 different cruise liines over the past 27 years. The internal tipping policies have been the same on every ship - ALL TIPS WERE POOLED. Please read that last sentence again. Its important.

When you gave me an envelope of some cash, it didn`t stay in my pocket very long. As soon as the last passengers disembarked the ship, all the service staff met at the Captain`s table in the diningroom. We all put ALL cash tips on the table for counting. Then the Maitre d` split and handed the money out to EVERYONE, based on a complicated point system administered by him. Today with auto-tipping, the smae system is in place. The only difference is that most of the cash comes from the Purser`s office. We still pool ALL the money in EXACTLY THE SAME WAY. NOTHING HAS REALLY CHANGED. Please read those last two sentences again. They are important.

To repeat, we ALWAYS knew we would receive a tip regardless of service levels. We still do know today that we weill receive a tip regardless of service levels.

Now please explain to everyone how auto-tipping has damaged service levels.

Once again, I agree that service levels have generally deteriorated over the years (I also observe that the quality of guests has deteriorated at the same pace), bu tyoumay be blaming the wrong reasons for the problems that exist.
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