Just had my first experience with automatic tipping
We just returned from the Golden Princess, and had my first experience with automatic tipping. I actually enjoyed not having to worry about the envelopes at the end of the cruise.
My only concern would be the portion that goes to the head waiter, as I normally only tip them if they do something " out of the ordinary for us". On this particular sailing, I didn't mind, as the head waiter was of service to us.
Our waitress was terrific, and the last night of the cruise I handed her an additional tip. She actually pushed my hand aside, and told me that it wasn't necessary as it was taken care of. Very sweet of her, but I explained that I understand the system, but that she had earned the extra tip. She was beaming after that. I think the comment was just as important to her as the extra money!
Do I have this right......I can go to guest services and have the auto tip adjusted (delete head housekeeper and Dining room Manager) so that we are only tipping room steward..waiter...asst waiter?
Last year, while on Norwegian Cruise Line's Dream, I was told I could adjust the tip, but couldn't designate a particular person to not receive the tip. I wanted to tip less for the wait staff, whose service I found to be less than desirable, but didn't want to decrease the tip for the cabin steward. I wasn't able to do that - if I decreased the tip, it would decrease everyone's tip, not just one group. Perhaps other cruise lines handle it differently, though. I hope this information helps!
I feel that the head housekeeper & dining room mananger are INDIRECTLY responsible for the service the waiter & room steward gave, therefore deserve the tip. I wouldn't change anything personally, but reward great service with an envelope at the end of the cruise.
Of course, if you don't want to tip these people, you could (theoretically) remove all tips and tip with the end of cruise envelope only those you feel deserve the tip.
Re: Just had my first experience with automatic tipping
Please read below:
Please read carefully: I have worked on 18 ships for 11 different cruise liines over the past 27 years. The internal tipping policies have been the same on every ship - ALL TIPS WERE POOLED. Please read that last sentence again. Its important.
When you gave me an envelope of some cash, it didn`t stay in my pocket very long. As soon as the last passengers disembarked the ship, all the service staff met at the Captain`s table in the diningroom. We all put ALL cash tips on the table for counting. Then the Maitre d` split and handed the money out to EVERYONE, based on a complicated point system administered by him. Today with auto-tipping, the smae system is in place. The only difference is that most of the cash comes from the Purser`s office. We still pool ALL the money in EXACTLY THE SAME WAY. NOTHING HAS REALLY CHANGED. Please read those last two sentences again. They are important.
To repeat, we ALWAYS knew we would receive a tip regardless of service levels. We still do know today that we weill receive a tip regardless of service levels.
Now please explain to everyone how auto-tipping has damaged service levels.
Once again, I agree that service levels have generally deteriorated over the years (I also observe that the quality of guests has deteriorated at the same pace), bu tyoumay be blaming the wrong reasons for the problems that exist.