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  #1 (permalink)  
Old November 7th, 2003, 11:34 AM
stew
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Default dawn ncl tip policy

it seems like tips included in bill for waiters and cabin people would seem strange if you have toddlers and plan to eat in the buffet or blue lagoon each night....should you not tip in there when you eat and wouldn't that be twice?.....is this tip policy mandatory on the freestyle dawn?....thanx for any info
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Old November 11th, 2003, 08:00 PM
Bruce Chafkin
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Default Re: dawn ncl tip policy

Stew,
Perhaps you don`t quite understand the basic concept. The tips are NOT included in the waiter`s bill. They ARE included in your onboard account. You are not expected to leave tips anywhere for anyone. That`s why the tips are charged to your cabin account.
For the most part, the tips are then pooled amongst a great many service staff - some of whom you see (waiters and cabin stewards), and others you don`t see (people who set up and clean the buffets). It`s a very simple program. Just go with the flow.
If you do receive some exceptional service from someone, then you can feel free to throw him a few extra dollars.
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Old February 18th, 2004, 01:04 PM
McCall
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Default Re: dawn ncl tip policy

The previous poster is correct, You do not leave a tip anywhere on board when you eat, you just get up and leave. All tipping is charged to your account or handed out by you on the last night. On lines where it is charged to your account it is pooled and given in certain amounts to the various people responsible for you for the length of your cruise. If you remove those charged tips, First the cruise line will assume those people did a poor job, second even if you personally then hand out cash, the people you give it too must turn it in, and if you removed the tips, they will not get it back. if you leave the tips on your account and tip extra to someone they will get it back.
The waiters do duty in the buffets as well so where ever you eat on board these people are doing work for you.
the only time you tip at time of service is for room service.
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Old February 18th, 2004, 10:20 PM
Here...Again
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Default Re: dawn ncl tip policy

Quote: "First the cruise line will assume those people did a poor job"

If you have Freestyle dining, WHO will they "assume" did a "poor job??"
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Old February 19th, 2004, 07:44 AM
HeySailor
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Default Re: dawn ncl tip policy

MyNextCruise/Here...Again is correct this time; except for cabin staff and waitstaff in bars and specialty restaurants (where S&S cards are taken), the management doesn't know who provided service to whom on a freestyle cruise. However, as Bruce and other cruiseline staff have pointed out in many of these tipping threads, pooled tips have a direct way of routing out the poor performers. The bad actors can pass under management's radar for quite a while when they're getting privately and individually stiffed, but the rest of the staff knows very well who the slackers are, and has no problem identifying them when their own tips are at stake.

If a crew member behaves so heinously that s/he needs to suffer financially for it, the best way to handle it is through a comment card that mentions that person by name.
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Old February 19th, 2004, 10:33 AM
McCall
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Default Re: Re: dawn ncl tip policy

"If you had Freestyle who will they assume did a poor job?"

Well first off if you have removed all the tips even if you hand them out yourself.
they will assume your cabin steward is not doing there job. As for waiters they will want to know who you think did not do their job.
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Old February 19th, 2004, 09:25 PM
Here...Again
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Default Re: dawn ncl tip policy

QUOTE: "pooled tips have a direct way of routing out the poor performers. "

I agree. The crew knows and management knows who is performing and who is not, and it has very little to do with the occasional removal of a posted tip. If 90% of a particular employee's passengers remove the tip (and the employee later has nothing in tip envelopes to turn in), that's a crew problem. If only 15% of a particular employees passengers remove the posted tips, that just reflects some variability in the tipping philosophies of 15% of the passengers -- especially when that crew member later shows up to turn in an envelope containing $140 from the remainder of his cabins.

"Well first off if you have removed all the tips even if you hand them out yourself.
they will assume your cabin steward is not doing there jobI also don't believe it matters one whit to their compensation whether the crew member is tipped through the shipboard account vs. cash."

I disagree with this. There can be no assumption of "poor service" when a steward turns in an envelope to his manager with $140 in it, even if the passengers have emoved $140 in posted tips from their shipboard account. Everyone is smart enough to see that this reflects a particular passenger's tipping philosophy -- not a crew problem. In isolated incidents, when a passenger doesn't tip *AT ALL*, I think everyone also understands that, as an isolated incident, this *also* is a particular tipping philosophy, and that it reflects on the passenger and not on the crew member.
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Old February 19th, 2004, 09:27 PM
Here...Again
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Default Re: dawn ncl tip policy

Oh for the want of an Edit Button.......this was supposed to at the end of the post...."I also don't believe it matters one whit to their compensation whether the crew member is tipped through the shipboard account vs. cash." (Assuming the cash tip is turned in, of course.)
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