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Travel Gripes! Gripe about cruises or getting to one.(airlines, taxis)

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  #1 (permalink)  
Old August 30th, 2000, 01:34 AM
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Default What happens if u complain

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Old August 30th, 2000, 01:36 AM
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Old August 30th, 2000, 03:29 PM
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Default RE: What happens if u complain

Very funny...

But the truth is - or so I have been told, the cruise lines prefer to have a customer voice his complaint so they can have the opportunity to solve the problem because statistics say that those customers will be a satisfied customer. On the other hand, a customer who says nothing to the cruise line, but goes home and tells 10 people that things were bad is not a good thing.

So, do your cruise line a favor - speak up. Tell them what is wrong and what is right. They'll thank you for it :-)
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Old August 30th, 2000, 07:34 PM
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Default RE: What happens if u complain

Hey Moose Man,
Where are you finding these adorable pics?? This one is working too :-)

Donnassei/Sealover
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Old September 1st, 2000, 08:19 PM
Vicki C
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Default RE: What happens if u complain

I find the comment cards to be the best bet. They really do read them.
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Old September 3rd, 2000, 09:16 PM
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Default RE: What happens if u complain

They say they read the comment cards but we have never received a response. We are generally satisfied but mention some food items that were really not good, inoperative elevators, etc. No one ever replies. We really like Holland America but had a truly horrid disembarkation in Fort Lauderdale this spring, mixed luggage, clothing stained due to being left out in pouring rain which got into luggage. Wrote to them and after long delay got a letter essentially saying TS, not our problem.
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Old September 6th, 2000, 10:18 PM
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Default RE: What happens if u complain

It's getting to be like it is in Las Vegas - they don't give a hist. Why? Because their cruise ships are full. So a few folks complain - so what! They may try to improve things but they figure if they can jam 3000 guests on the Voyager per cruise, you can expect that a small percentage will complain. Just like my complaining about the men's restrooms smelling like week old urine. The smell was similar to the old outdoor toilet you might find at a public park - many (men) seem to be able to hit the mark with the stream so the rest of us get to enjoy the full flavor of Boquet de Urine!
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Old September 7th, 2000, 08:07 PM
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Default RE: What happens if u complain

LoL.........yeah, you would think after 30 or 40 years most guys would learn how to aim.......
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Old September 7th, 2000, 10:25 PM
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Default RE: What happens if u complain

You know what I think the problem is.... they get polluted and with their bad vision and all, they have trouble with their aim. Is it that big of a deal to maybe squirt (no pun intended) some PineSol on the floor and mop it around a little? At least spray something to kill the foul smell. Geesh.
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Old October 9th, 2000, 03:53 PM
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Default RE: What happens if u complain

I agree, Celebrity lost my luggage and after nearly a year of ignoring it, finally mailed a letter saying it was not their resposibility.
So much for that! Does anyone know who I can address such actions too?
Happy Cruising!
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Old November 6th, 2000, 10:49 AM
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Default RE: What happens if u complain

We experienced a situation with Carnival which they handled very well but I'm not sure if what I got in return was enough. We had a cruise in Jan 2000 from Miami to W. Caribbean. We were up all night the night before leaving due to an ice storm at home. Made it to Miami OK but was totally exhausted. Come to find out that our room was right over the night club and very loud. Next morning we talked with the Pursers desk about changing rooms. No can do we're full. Then we asked for them to tone it down some. Could tell that it was better. Every night we would return to our room with a message from the Hotel Manager and some kind of cheap Goody in our room. The last night we receive a 10% credit for future cruise? Was that worth it? I don't know but I'm using the 10% in March 2001.
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Old March 27th, 2001, 03:25 PM
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Default RE: What happens if u complain

I honestly don't think it does one whist of good to complain and we have had some VERY legimate complaints and nothing was ever answered or addressed!
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Old March 30th, 2001, 11:13 PM
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Default RE: What happens if u complain

I wouldn't go on Carnival if they paid me! Food sucks.
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