But the truth is - or so I have been told, the cruise lines prefer to have a customer voice his complaint so they can have the opportunity to solve the problem because statistics say that those customers will be a satisfied customer. On the other hand, a customer who says nothing to the cruise line, but goes home and tells 10 people that things were bad is not a good thing.
So, do your cruise line a favor - speak up. Tell them what is wrong and what is right. They'll thank you for it :-)
They say they read the comment cards but we have never received a response. We are generally satisfied but mention some food items that were really not good, inoperative elevators, etc. No one ever replies. We really like Holland America but had a truly horrid disembarkation in Fort Lauderdale this spring, mixed luggage, clothing stained due to being left out in pouring rain which got into luggage. Wrote to them and after long delay got a letter essentially saying TS, not our problem.
It's getting to be like it is in Las Vegas - they don't give a hist. Why? Because their cruise ships are full. So a few folks complain - so what! They may try to improve things but they figure if they can jam 3000 guests on the Voyager per cruise, you can expect that a small percentage will complain. Just like my complaining about the men's restrooms smelling like week old urine. The smell was similar to the old outdoor toilet you might find at a public park - many (men) seem to be able to hit the mark with the stream so the rest of us get to enjoy the full flavor of Boquet de Urine!
You know what I think the problem is.... they get polluted and with their bad vision and all, they have trouble with their aim. Is it that big of a deal to maybe squirt (no pun intended) some PineSol on the floor and mop it around a little? At least spray something to kill the foul smell. Geesh.
I agree, Celebrity lost my luggage and after nearly a year of ignoring it, finally mailed a letter saying it was not their resposibility.
So much for that! Does anyone know who I can address such actions too?
We experienced a situation with Carnival which they handled very well but I'm not sure if what I got in return was enough. We had a cruise in Jan 2000 from Miami to W. Caribbean. We were up all night the night before leaving due to an ice storm at home. Made it to Miami OK but was totally exhausted. Come to find out that our room was right over the night club and very loud. Next morning we talked with the Pursers desk about changing rooms. No can do we're full. Then we asked for them to tone it down some. Could tell that it was better. Every night we would return to our room with a message from the Hotel Manager and some kind of cheap Goody in our room. The last night we receive a 10% credit for future cruise? Was that worth it? I don't know but I'm using the 10% in March 2001.