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Lois Schwartz January 8th, 2001 09:13 PM

Steiner Spas
Steiner Ltd. has the contract on MOST cruise lines to supply personnel for the beauty salon and spa.

I usually begin every cruise with a massage (sometimes a facial as well).

My last two experiences with Steiner's (on the Princess and HAL) have been AWFUL.

1. They overcharge for their services. A one hour massage at home is approximately $60. Steiner's charges $99 for 50 minutes.
2. The personnel Steiners assigns to the cruise ships are inexperienced in their craft.
3. When you receive a facial (I had a package deal of massage and facial for $149), the last 15 minutes of the facial are a HARD SELL of their overpriced products. There I was stark naked -- with no where to go, being sold over $400 in product. By the way, I was told the expensive product I currently use looses it's effectiveness after 6 months of continuous use.
4. You may have paid for 50 minutes of service, but receive much less time after you undress, dress, are sold product, and finish your welcoming chit chat.
5. Disagreements with the spa charges on your bill are NOT supported by the cruise line purser. You are told to work it out with Steiners, since they are a concession and the cruise line has no control over disagreements with their products or services.

I am wondering how many others have been dissatisfied with the beauty salons and spa treatments on board. I have learned my lesson. GET THE MASSAGE OR FACIAL AT HOME -- BEFORE YOU GET ON THE SHIP.

thulewx January 9th, 2001 06:45 AM

RE: Steiner Spas
I know of no one who has been truly satisfied by Steiners. They are master rip-off artists, expecially when it comes to the hard sell. And if you tell them up front that you already have all their products from a cruise last week, your massage/facial will be mostly a quickie to get you out of their hair. Complaints/arguments fall on deaf ears - the cruise line gives their "it's a concessionaire - we have no power" speech and Steiners will just ignore you. Luckily some lines are seeing the dissatisfaction and dumping Steiners - most notably NCL recently. Keep complaining to the cruise lines and they'll eventually get the message and dump Steiners.

jeanuk January 9th, 2001 03:16 PM

RE: Steiner Spas
I totally agree with prev. posters, while getting my hair done over xmas I overheard the Steiner person telling a customer getting a facial that she was "prescribing" the products, since when have they become "doctors" to prescribe anything? I am totally dissatisfied with their services and if I could blow dry my own hair, I would not go to them at all, they do a lousy job with curling hair, unless you get a roller set which they do not like doing(takes too much time). We should all start boycotting them,,jean

Paul Motter January 10th, 2001 09:08 PM

RE: Steiner Spas
A few cruise lines have switched to another company, Mandara. That would be Silverseas and NCL. Does that mean the spas will be the same on both ships? Not bloody likely! Silverseas is cream of the crop ($1000/day p.p.) and NCL is, welll.... at the other end of the spectrum.

Anne Campbell January 25th, 2001 06:43 AM

Re: Steiner Spas
Yes, I agree completely with your criticism about Steiners. The quality of massages has been so low for me, I just skip it. And, I can't stand being pressured to buy their products. You can be sure the cruise lines know about the poor quality, they get many complaints. Until recently, there have been no options for them. Steiners has been the only game in town able to run a spa concession aboard a cruise ship.

NCL has a new Asia company doing their on-board Spa program. Radisson and Silverseas Cruises also use different Spa companies.

jeff February 21st, 2001 05:57 PM

Re: Steiner Spas
Hmm, my experience with the Steiner spas has been different.

Thanks to my pre work before my Celebrity honeymoon cruise on the "OLD" cruise critic site I knew to beware of the hard sell tactics. When I went to get my massage on the Century I found that they were not pushy at all. I was all set to pounce back at them too.

So, I chalked that up to being in a Celebrity Aqua Spa.

But just this past Nov. on the Sensation I went for the massage/facial special ($60) and the therapist took the argument out of my hands by telling me that she was going to tell me about products but that I was in no way being pressured and if I didn't want to hear about them to tell her and she'd not give me the pitch. I asked her to skip the sales pitch and we got on wonderfully for the next 70 minutes or so.

So, I guess I'm lucky in this regard, but I think if you tell them up front then they'll back off.

I'll let you know what I find on the Mercury in April.


Melissa February 24th, 2001 01:52 PM

Re: Steiner Spas
I had the massage/facial combo on the Celebrity Horizon in May of 2000. The guy didn't even ATTEMPT to pitch anything! I didn't realize they were supposed to!

However, I ended up getting a second (and much better) massage toward the end of the cruise by a different person...she waited until after the massage to start with the pitch. Stupid me, I was caught off guard and ended up buying a $50 bottle of Cellutox oil. (I don't have any cellulite so how she sold me on it I'll never know.) My travel mates laughed at what a sucker I was. Well, I wouldn't do it again, but I have to admit I use the stuff all the time and I still have 1/2 a bottle left after almost a year. It doesn't get rid of cellulite I'm sure, but it sure gives a great shine to my skin without causing me to break out. All's well that ends well, I guess!

jeff February 26th, 2001 10:08 AM

Re: Steiner Spas

My wife wound up buying some stuff that she didn't need while on the Century but she took it back and they were very gracious about giving here a refund.

Victoria Sky March 25th, 2001 07:47 AM

Re: Steiner Spas
Steiner Spa

I have to disagree with your comments. I have just tried a Mandara Spa on the Norweigian Sky, it is not a patch on the Steiner Spa that used to be on there.

The staff were lazy, messy and totally unproffessional, something I have never ever worried about Steiners. I hear Mandara doesn't even train their staff!!!!..and it shows!

The Steiner products are worth the extra if you ask me, at least they don't go off!

My therapist in the Spa had dirty nails and smealt of smoke. She told me Steiner turned her down and so she went to Mandara as they were not fussy.

Victoria Sky

Thulewx March 26th, 2001 06:59 AM

Re: Steiner Spas
No one was saying that mandara would necessarily be better than Steiners, Just that Steiners is one of the most unethical businesses on the 7 seas. Their HIGH pressure sales techniques are famous - get 'em while they're resistance is lowest. And their products (along with all big name brands) are generally standard cream/lotion/soap with a 2000-3000% markup and a little scent - this has been proven by all consumer agencies when comparing the various brands - if your lotion cost more than $3.00, you were ripped off.
I'll bet the mandara spa on Silversea is a lot different than the one on NCL...

Lisa Corkee March 26th, 2001 07:39 AM

Re: Steiner Spas
Why the gripes about Steiner? I've just come home, sob sob, from a fab cruise and spent more time in the Steiner Spa than anywhere else, whilst at sea.

The staff were so helpful, the treatments so relaxing, the whole area was spotless and I felt like a queen.

I've even written to them to thank them!

SuzieQ April 21st, 2001 05:52 PM

Re: Steiner Spas

I used to wonder about the negativity too.

My first experience was with the LaTherapie facial. It felt good, the technician gave me the pitch, but I barely understood her. I bought a mask and eye gel because they really felt good. A few days later, I had the "top to toe" Elemis treatment. It was ok...but what did I know, I had never been to a spa before. I came home and started using the Elemis product line and I liked it.

Following year, I had a great seaweed therapy and massage. I was using the line so I didn't get the pitch. The girl was so nice she even let me use her CD player while I was wrapped up. It was a new ship and she was there by request of the Spa manager..she gave a great massage that put my last experience to shame. We got to talking and she was saying that a lot of the other girls had just gotten out of the training program in UK and they weren't used to doing massages all day...their wrists hurt, etc. I was lucky and got great service because my therapist was experienced.
I also had the Ionithermie treatment administered by one of the newbee's. She had no clue...I asked her to turn the machine down and she accidently turned it up...lots of "uh, umm, let me see". I also stepped on a shard of broken glass and my foot was bleeding. She had no idea how that could have happened...I knew it was from the glass vials they crack open and apply to cellulite. I let it go because she was bright red.

After that, I understood how spa patrons can have such drastically different experiences. It's the luck of the draw. This year, I'm not chancing it. I'll spend my money on jewelry instead. I do still like the Elemis Sun Line.

TS June 1st, 2001 09:02 PM

Re: Steiner Spas
Was on the Enchantment and had a $100+ facial. At the end, of course, she tried to sell me over almost $400's worth of products. I told her I was very happy w/ my Elizabeth Arden Cleanser line and Make-up line. She had nothing bad to say about that line as she did w/ Lancolm & Cliniec. But I wasn't free and clear, she asked me how long I have been using that line and I told her for several years. She replied, "you really should switch skin care lines after about 3 years." So, I kept my mouth shut(keeping this 3 year pitch in mind) of course w/ an idea in mind. As time passed, I said, " so, you're very happy w/ your products, that's great! How long have you been using them". Catching her off guard, she forgot what she had said to me, "she responded by saying 5 or so years". Well, of course I replied and said, "I thought one is suppose to switch lines after 3 or so years." Needless to say, she felt like an idiot while stumbling to come up w/ another rediculous line. Of course, I bought nothing...I finished listening to her selling speach, I tipped her and politely said thank you, it was a great facial and left.

kimmie2429 August 11th, 2011 03:59 PM

I agree they suck!!!!

johnthed0g August 11th, 2011 05:12 PM

Dunno about this company but I always thought the staff on cruises were top our experience they are not, especially the hairdressers. In fact at a Southampton salon they reckon they are really busy when a ship is in, crew getting their hair done ashore!! My wife was flogged a load of old rubbish on =X= once, don't know who that was. My wife & her sister are both ex-hairdressers & actually stopped a hair do as they just saw it going wrong.

Trackypup August 11th, 2011 05:22 PM

You guys do realize you're responding to a thread that is 10 years old?

johnthed0g August 11th, 2011 05:38 PM! but have things changed?

Bruce Chafkin1 August 29th, 2011 04:33 AM


Originally Posted by Paul Motter (Post 652632)
A few cruise lines have switched to another company, Mandara. That would be Silverseas and NCL. Does that mean the spas will be the same on both ships? Not bloody likely! Silverseas is cream of the crop ($1000/day p.p.) and NCL is, welll.... at the other end of the spectrum.

Despite the age of the thread, Steiner is just as bad - or worse - than before.

Steiner has another trick that many have not understood very well. Whenever a new upstart competitor tries to get contracts away from Steiner, they are simply absorbed by Steiner.

Mandara Spa was purchased by Steiner some time ago. Now they have the same underhanded and shoddy business practices that Steiner has.

puhlease December 6th, 2011 11:59 PM

Steiner just bought out our spas and I just want to say that within a year our salary was cut TWICE!!! This company raised the price of our services to then turn around and cut our pay!! Not to mention, they added longer work weeks and business hours in addition to more techs now our books are practically empty. We are commission based employees only so we basically work for free!!! They capped our commission and we only get a raise every 3 years!!! YOU ARE UP FOR A RAISE ONLY IF YOU FALL UNDER A CERTAIN TIER!!! THE COMMISSION HAS BEEN BROUGHT DOWN TO 26% from 30% in one year!!! THEY HAVE ALSO REQUIRED US TO PAY MORE ON OUR HEALTHCARE! This company is pure evil, their response is if you don't like it leave. When they cut our pay the first time an employee asks if execs pay were cut as well and she was reamed by human resources and the regional manager for mentioning it. I hope steiner execs burns in hell. Keep treating your employees like crap and eventually this will be posted in the los angeles and new york times. I want the everyone to know about Steiner's demeaning employee treatment and fear tactics they use to treat us like second class disposable citizens.

colorcrazie December 10th, 2011 02:21 PM

I don't like Steiner either. The one and only time I got a facial, I got seasick. That was not their fault, but after swathing my entire face in glop and hot towels, they totally ignored me when I said I was getting queasy. Only when I hollered "I'm about to vomit." did they respond. :D

Tasha85 December 21st, 2011 12:05 PM

Mandara Spa's are still Steiner spas.....

I worked onboard the Oceania Regatta in the Mandara Spa but I was employed by Steiner.....Im not sure where Mandara comes from but it definitely has nothing to do with the company the owns the spa!

Surfguyxxx1 January 28th, 2012 07:05 AM

I usually get at least 1 massage on a cruise and the name I see is "Elemis". Is that the product brand name and Steiner the parent company?

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