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  #1 (permalink)  
Old March 21st, 2002, 04:38 PM
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Default Missing Port

I know that the cruise line can't be responsible for weather that makes a port inaccessible...However......At least in the case of CCL (maybe same for all)....I dont think a 20 dollar credit on your S/S card is enough. What is enough compensation? I don't know but 20 seems inadequate considering the overall cruise price. It seems that all they are giving you is the money for the port charge (that you paid) there. Really nothing out of their pocket. Am I missing the "big picture" here?
Rick
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Old March 21st, 2002, 04:50 PM
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Default Re: Missing Port

Hi Rick,
In the past we've missed a port here and there and have never received that portion of the port charges, so thats kind of a plus thing, don't you think? I would of certainly of rather been able to get to the missing port, but like you said, we have no control over the weather. Our last cruise on Golden, we had to miss Princess Cays, I was very disappointed, my favorite stop So, then no the $20-25 didn't really help.

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Old March 21st, 2002, 04:55 PM
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Default Rick, just curious

If you miss a port, aren't you still on the ship with all of the food and activities? I guess we have been lucky and on our 10 cruises have yet to miss a port. The only problem I would have is that it would mean another day that the casino was open and that could be expensive or worse, they could schedule another art auction and then my wife would spend more money

Barry
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Old March 21st, 2002, 05:09 PM
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Default Re: Re: Missing Port

Yes thats true......but some travel more for the ports of call than sea time. It just seems that missing a port (some cruises you may only have 2 or 3 ports of call) could be worth more than 20 dollars given the cost of the cruise. How does the cruise line come up with the 20 dollar credit figure? How do they figure the amount of credit for missing a port?
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Old March 21st, 2002, 05:11 PM
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Default Re: Missing Port

I've been on several cruises where a port was missed, and another port was substituted. On one occasion, Martinique was substituted for St. Lucia, and I later discovered that Martinique (IMO) was a better port anyway.

But what really takes the "missed port" prize for me was the Sep. '99 Canada & New England cruise on RCI's Splendour, which sailed out of Boston in the middle of Hurricane Floyd (when other ships refused to go) and missed TWO of the six scheduled ports. The extra sea days weren't much fun either. Remember, we were in the middle of a hurricane! And what kinds of credits, "freebees" or other compensation did we get? Nothing!
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Old March 21st, 2002, 07:28 PM
holly
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Default Re: Missing Port

Port charges are a separate item ona fully itemized bill from the cruise line. IMHO, if they don't have to pay it neither should the pax. And yes $20 sounds way too chaep. HASN'T HAPPENED TO ME YET, however Class action suit anyone?
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Old March 22nd, 2002, 07:27 AM
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Default Re: Missing Port

Read the fine print - they don't HAVE to give you anything. They retain the right to alter itineraries anytime they wish. If the captain got a burr up his *** and decided he wanted to go out 30 miles and circle for 7 days, he could. (Of course, then he'd have to contend with a potential mutiny, but that's another area). Port charges are another thing altogether, though, and should be refunded.
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Old March 22nd, 2002, 09:13 AM
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Default Re: Missing Port

We missed Nassau on Celebrity over 9/11 they gave every passenger a $100 credit each. Now what they did not tell you is why they removed 2 employees in St. Maartin and that they were still looking for 1 more that was hiding somewhere on the ship when we arrived back into Ft. Lauderdale and we were followed by the Coast Guard from St. Maartin. I personally enjoyed the $100 instead of going to Nassau they could have gave me $0 and I still would have been happy Nassau is one of my least favorite ports.

It was a great cruise but a tragic loss for our country and it was hard to believe what was going on. We were in St. Thomas when the trade center was hit the stores were great they offered to let people call if they had relatives in NYC. Celebrity opened all lines free of charge all in coming and out going calls.

I have read reviews from others stating they missed 2 out of 4 ports due to a hurricane and they got nothing at all from Holland.
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Old March 22nd, 2002, 02:19 PM
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Default Re: Re: Missing Port

Thulewx: Yes, the lines have certainly written the ticket contract to suit their own interests. None of them HAVE to give us anything, even in cases where the ship sails out DURING a hurricane, as I mentioned above. I've read other posts about how RCI is very stingy about giving any credits for missed ports and other problems. The good thing about these boards is information and education. I just take these matters (along with many others) into consideration when deciding which ship to book next.
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Old March 22nd, 2002, 08:04 PM
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Default Re: Missing Port

Just a interesting tidbit why were complianing about shipping lines. Did you know on a freight ship that if you have freight on a ship say the P&O Nedloyd and that ship sinks you are financially liable to help pay for the ship. It dates back to really old int'l maritime law. I'd be interested to see what other wacko rules the cruise lines have.
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Old March 22nd, 2002, 08:27 PM
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Default Re: Missing Port

I generally don't expect anything when they cancel a port and have received exactly that from NCL and Princess. The Princess cruise they cancelled our stop at Maui and people were really angry but Princess didn't budge. In 96, NCL cancelled Charleston due to tide problems, couldn't get the Norway in port. All the people we were picking up had to fly to New York to catch up with us, they were upset, we had an extra sea day and they didn't do anything extra for us, not even a free drink.

In '95, RCI went above and beyond for us when we couldn't go to St. Thomas and we had to stay in San Juan two full days because of bad weather. They credited ship accounts with $ 150.00 and gave every person a certificate for 20% off the next cruise with no restrictions. I used it for Alaska the next year.

Makes you wonder why I cruise in September, I don't really have an answer for that question!
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Old March 23rd, 2002, 10:45 AM
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Default Re: Missing Port

Last year, our ship for a Trans-Atlantic was late coming in (weather) and all the passengers were held in a warehouse for HOURS and given little, no, or bad information. I was very surprised that we were not given an on-board credit of a few bucks.
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Old March 23rd, 2002, 05:22 PM
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Default Re: Missing Port

On the Volendam's positioning cruise in October, 2001, many of us passengers missed Half Moon Cay. Some passengers had been tendered to the island when the wind picked up and sea conditions grew bad enough that tendering from the ship stopped and those on the island had to return very early. It was interesting to watch. Among the first to return was the Chef. Lunch for all would be aboard instead of the regular barbecue lunch on the island. I considered this as just another interesting travel experience in an already great cruise.
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Old March 24th, 2002, 05:44 PM
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Default Re: Re: Re: Missing Port

Rick, allow me to help you view the "Big Picture" on missed ports. While $20 may seem very little, and lets face it, $20 doesn't go far I agree, but read the contract that you agree to. You are not entitiled to really visit ANY ports! The only thing you are really promised is that they will have a cabin available for your use for a set period of time. Everything else is at the discretion of the cruiseline/ship/crew/ etc. I might also point out that this is the same thing that is promised by ALL cruiselines. Now, missing a port. I was just onboard the Spirit and we were unable to tie up in Costa Rica due to a large groundswell making it impossible to secure the ship to the pier safely. You would not believe all the outlandish rumors that were floating around! They ranged from the Capt wanting to keep people onboard to bring up the drink and gambling revnues to Costa Rica holding the ship hostage for more money that CCL refused to pay! Really crazy stuff! The sea looked fairly calm but to a practiced eye you could see the large swell and the tremendous strain placed on the lines, (one actually snapped aft), and the gangway was pulling far enough away from the dock to fall in maiking safe departure out of the question. By missing that one port, I have no doubt that CCL lost well over a quarter of a million dollars! Yes, that was not an error or a misstatement, over $250,000 gone down the drain! They lost almost $80,000 in Shore excursion revenue, lost the port fees Costa charged as they DID technically dock, about $50,000 in that 'little' $20 refund, they had to burn maybe another $70,000 plus in fuel, much more cost in food now that the guests stayed onboard and ate all day long, and we won't even mentiopn or look at the cost in public relations! Believe me, the cruiselines want to miss ports way less than we do!
Jim

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Old March 24th, 2002, 05:50 PM
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Default Re: Re: Missing Port

Holly,
Read the contract, there is no way they are responsible for missing any port for any reason. Also read my reply to Rick, cruiselines hate missing a port more than we do and believe me, I really hate to miss a port. If the ship does not have to pay port fees, they are refunded, additionally, the cruiselines also try and give a discount for a future cruise if at all possible and really bend over backwards to further customer relations as that is just good business practice. There are some people that I have heard 'demand' full refunds for the entire cruise, free this or that, and other totally unrealistic demands. Those people often don't get anything or very little. It is those passengers that are reasonable and helpful that are appreciated by the crew and the cruiselines in these cases.
Jim

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Old March 24th, 2002, 11:33 PM
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Default Re: Missing Port

Some of the cruise lines, for example Carnival, no longer charge passengers for port charges/taxes. Because of this there's no port charges to refund in the case of a missed port since you were never charged for them as a separate item in the first place.
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Old March 24th, 2002, 11:56 PM
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Default Re: Re: Missing Port

Say what Pete? Rest assured, you are charged seperately for your cruise, port fees and government taxes. You may not really notice this as your TA may have lumped it all together but he knows as his commission is based on the cruise portion only. Also, some states, Florida where I live is one, require that TA's include the costs of port fees and goverment taxes in thier advertisements and do not allow TA's to advertise just the cruise price to draw you in and then hit you with the other charges afterwards.
Jim

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Old March 25th, 2002, 12:56 AM
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Default Re: Re: Missing Port

Pete....you need to pay more attention to your cruise rate......I assure you CCL like all lines charge port charges and taxes.
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Old March 25th, 2002, 10:57 AM
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Default Re: Re: Re: Re: Missing Port

never thought of it that way jim. though if i was on the pride a few weeks ago, i would have been very disappointed just like rick. but as you said it's not ccl fault.
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Old March 25th, 2002, 06:41 PM
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Default Re: Re: Re: Missing Port

Jim: It seems like this thread had two subjects, which always confuses things. The first subject is what MUST a cruise line do when a ship misses a port without substitute port. On this, the answer is clear -- refund the port tax, period. Strange, though, that RCI didn't refund any port tax when two of six scheduled ports were missed when the Splendour sailed Hurricane Floyd to New England and Canada in 9/99 (See my post above).

The second question is what is CUSTOMARY for lines to do, above this, to keep our business. Here, it is helpful to know what various ships have done in the past. Doesn't give anybody grounds to demand anything. Just gives us another tool in cruise selection. My experience with RCI mentioned above, where port tax was not refunded, AND no room credits, open bars, or any other concessions were offered, is an indicator of this lines' regard (or lack thereof) for its guests, and is offered to readers of this board in that context.
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Old April 21st, 2002, 06:27 PM
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Default Re: Missing Port

Celebrity is pulling the ole switch and bait game with its advertising. We booked a panama canal cruise leaving on 4.27.02 and they changed the disembarking port San Juan 3 weeks before the cruise was to leave and now are leaving out of Lauderdale. They then canceled the Aruba port and changed to Cartagena. Today I find out by visiting their web site, they have dropped the Cartagena port. So for a 13 day cruise, 9 will be at sea and only 3 days on land. What a rip off and since it is not weather related, the only reason can be to avoid port charges. Celebrity must be having financial problems!
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