It's been a while since we have had a good gripe session about service. So, let's start a good gripe session about service. The last time I started this up we went through waiters, MaitreD's, Cabin stewards, wine stewards and the like. Let's start with something a little different this time. How about hearing about gripes and such in dealing with either TA's and / or the cruise companies directly in the booking of the cruise.( Let's not name TA's by name.)
I'll start. My worst experience was for cruise number five. We were doing Hawaii on the Norwegian Wind and had made the initial arrangements through our usual local cruise specialty TA. As the time came up towards final payment and document time we found that they had been bought out by a prominent 800 number/dot com agency. "We"
now belonged to the account porfolio of a stranger on the telephone who had no commission incentive to give us any service. Days before the cruise we had no documents, airline tickets or hotel vouchers and the "new " travel agent staff could basically care less. I made literally dozens of phone calls to no avail. In addition,
the TA would not ask Norwegian for new doc's as they had been the ones to lose them
and Norwegian was telling them they would have to pay all over again. Norwegian would not initially deal directly with us as we had a TA.
Outcome was good , but through no help or assistance of the TA. I got a Norwegian supervisor who went out on a limb for us and reissued the doc's, tickets and hotel vouchers directly to us .By the way for those who don't think there are advantages to the repeat customer clubs , it was a Latitudes supervisor that got us our tickets. They arrived 24 hours before departure. We had booked 5 cruises in 2 years with the local agency and numerous friends and associates had booked with them as well. The new owners have never seen a penny of my business nor that of the family and friends who had been using the local agency. Even though they admitted losing my doc's internally, I never got even an "I'm sorry "letter from the new owners.They did nothing to keep our business(or even try).
My current agent is the "goddess" of travel and I've booked six cruises through her .Each experience with her gets better and easier.
OK that's my story ,let's hear yours.