What is the procedure for filing a claim against Carnival for theft? Two of my fellow cruisers were robbed while on the Victory last week. Carnival did nothing at all to help them. I think these women deserve some compensation for their trip being ruined, let alone the personal belongings that were stolen. Their room was robbed while they were out on an excursion. Has anyone else had a similar experience and what actions did you take?
Forget filing a claim. Buy up the majority of the stock, elect yourself to the board, fire the customer service clerks who did nothing, reimburse the cruisers for their losses, name a ship after them and tell every captain in the fleet they must personally escort them through every line.
Seriously, just tell them to keep climbing the corporate ladder until they find the one who can help. I have written a nasty letter more than once to a corporate CEO, addressed personally and confidentially, outlining my problems with their product and useless assistance from their customer service group to finally get not only resolution but extras on top of it. Sometimes the CEO is the only one who recognizes the importance of every single customer.
I had a friend also who had a few small things ripped off too. It was on Celebrity, although I doubt that really matters as there are thiefs in the employ of all cruise lines I would guess.
Boards such as this one will help stop the problem by highlighting what the cruise lines will not dare publlicize. An informed passenger will be better prepared than an uninformed one. Keep all valuables in the safe and only bring on board that which is truly necessary for a good time. Leave the expensive jewelry, cameras, extra cash, credit cards, etc. at home. If you can't put it in the safe, bring it with you on deck. Or put a do not disturb sign on the door and leave the least expensive stuff out of the safe and very well hidden if it doesn't fit. And if you ever see your cabin steward in your room when you have left the do not disturb sign on the door, immediately report this to the hotel manager and get a new steward.
My answering your predicament does not imply I am giving legal advisesince I am not lawyer.. Historically the cruise lines take the position they have no control of what is in your stateroom. Many years ago, after reseastrcj the matter I wrote an article " Lost, Stolen or Damaged Luggage Aboard A Cruise Ship". While you may have had jewelry, money, camera, or personal objects stolen the cruise lines tend to lump all of these into luggage or baggage. Their defense has been that the cruise line has no control over what is in your cabin.
I have a copy of the Carnival Passenger ticket and if you still have yours, sug gest you read Clause 9(a) and (b). yours.
Unfortunately I can locate no published court cases except one where passengers were suing the cruise line for lost baggage due to the ship being on fire and sinking and they lost their lawsuit. I suppose most lawsuits involving theft or lost baggage end up in small claims court or are settled by the cruise line or their insurer. If you purchased a travel insurance policy, some insurers will pay this sort of claim, subject to certain limitations for the theft of baggage or personal property.
It's pretty simple. If it's not insured and you can't afford to lose it, don't take it.
Do you blame the bank who holds your mortgage if your house is burgled while you are away? Probably not.
Also, understand the difference between robbery and burglary.
Robbery is someone confronting one and saying, "Give me your ring." Burglary is when you leave the ring (or whateve else) lying around and someone takes it.
What a lot of people do not understand is that there are those who would do ill on almost every ship. It's sort of a sub-industry. They take note of ladies with big jewelry and the guys who are at the black jack tables playing for big stakes.
Anybody who doesn't put their money, jewelry, or whatever in the purser's safe is just plain stupid.
It's probably not the crew who's doing it -- they value their jobs too much. There are "professional cruisers" looking out for this kind of thing.
That is how it is done at most land based hotels. It is possable that some "professionals" can decipher the computer locks, or just "borrow" a cabin stewart's key and make a copy. While the computerized key cards are more secure than the traditional key locks, there are still holes that can easilly be exploited.
Some good advice I received once about ALL forms of travel and possibility of theft is to review your homeowners incurance policy and avoid taking valuables that aren't covered or have limits. For example, if your policy has a $1000 limit on jewelry, don't take more jewelry than that.
A friend of mine left her key in our stateroom and went to the pursers desk for a new one. She was able to get the key without an ID. Maybe they pulled her picture up on their monitor?? Sounds like an easy way to break in...
There is seldom if ever articles stolen from a cruiseship cabin. Mostly people have actually misplaced it or had it taken from them elsewhere. The room stewards are not going to steal from you as that is their job and they certainly do not want to lose it. It isn't like a job to most Americans, it is truely life for them and often thier families and they will not put that into danger. A passenger? Rarely as there just isn't all that much to make it worthwhile for a thief to cruise looking for articles to steal. Advice is to lock valuables up in the safe and don't leave things laying out when you know you cabin is scheduled to be cleaned as some unsavory type may be able to snatch something while walking by your open cabin door while the steward is cleaning, they are not allowed to be in your room with the door closed.
Jim: we had a recent pleasant experience that proves your point. My wife accidently left her sunglass case on a shore excursion tour bus, with glasses, a credit card, and some cash inside. One of our fellow guests checked the name on the credit card, and returned the lost items immediately -- and would not even consider accepting a reward. I think (and certainly hope) that this is MUCH more common that geusts stealing from each other.
I was reading these posts & wondering if anyone has ever had anything stolen out of the safe in their room? The kind where you swipe a credit card to open? (Then there's the problem of where to put the credit card if you don't want to carry it to the pool w/you!) I am certain the stewards must be able to get into these safes, but in l4 cruises I have yet to have anything stolen - knock on wood!. (Well, one time I had this great Jamaican music tape & it turned up missing, but I probably dropped it & kicked it under my bunk or something!) All in all, I think there can be dishonest people anywhere & where there's a will, there's a way, as they say. All most of us can do is use common sense & take the reasonable precautions. Then hope for the best!
Let me add this. On our Rottie cruise last year, a very sentimental ring (my grandmother's wedding ring which I wear on my little finger, right hand) went missing.
My sister out-law and I tossed the cabin totally, crawling around on hand and knees, looking at the drain in the tub, etc. Nothing. I reported the loss to Guest Relations.
THREE days later, somewhere in the Azores, Missy said, "Pam! Your ring!!!" It was in plain sight under the desk/vanity. THREE DAYS and neither of us saw it? And I have to wonder about the vacuuming procedure, too.
I will say that our cabin steward on that cruise was a little bit more than surly, probably toward the end of his contract and was ultra-tired.
Balancing, I give high marks to the cabin steward who came to the pool deck (where cabin attendants are NOT allowed to be) risking his job to give me the rings I'd left in an ashtray next to the bed on Millennium. That was MY dumb and I slipped him a $20 and commended him to the Hotel Manager.
Nobody can steal what's not available to be stolen.
Granny's ring does crawl off my finger from time to time, and did on Summit. Praise be, I noticed it while having morning coffee and Queeg raced back to the cabin and tossed the bed for it. If I hadn't noticed and Queeg hadn't been so fleet of foot, it would probably have been lost in the laundry.
Lesson learned: Don't take anything with you that you can't afford to lose, whether for monetary or sentimental value.
We had a experience on the Dawn Princess three years ago that confirms the honesty of most ship employees!
My husband left his 3/4 carat diamond and 18K gold tie tack on top of the safe when we checked out. We didn't miss it until we unpacked 2 days later! I called Princess and they took all info and said nothing had been turned in, but that it might surface after the next cruise was done. We didn't hold out much hope.
Imagine our surprize when three weeks later it arrived in the mail from Princess! I say that most people are honest at heart and this proves it!