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  #1 (permalink)  
Old January 20th, 2003, 08:04 AM
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Default More Misc Staff-Pursars Desk

Pursars desk is the center of any number of transactions , questions, complaints and activities on most ships. What have been you experiences (good and bad) with these folks. I must say I have had everything from extraordinary , go out of their way for you , service to indifferent and ilinformed responses. A lot of pressure put on these folks, most handle it well. What are your thoughts and experiences.
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Old January 20th, 2003, 09:42 AM
worktocruise
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Default Re: More Misc Staff-Pursars Desk

I agree with you. However, I have also learned that sometimes you have to ask your questions of two different pursers to get a correct answer. You know....the second opinion (and sometimes third).
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Old January 20th, 2003, 10:08 AM
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Default Re: Re: More Misc Staff-Pursars Desk

as a rule, i usually try to ask the person with the most "stripes" on their uniform, they seem to know more and handle the chaos much better.
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Old January 20th, 2003, 11:39 AM
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Default Re: More Misc Staff-Pursars Desk

On my last cruise we had a pursor with a definite attitude problem. When we first boarded some friends reported their cabin was unbearably hot [no air conditioning]. The pursor responded by calling my friends "stupid" and refuting their story, saying she had just been there and they were "liars". This wasn't an isolated instance. I heard similar reports from other passengers. Before long you only had to refer to 'the pursor' to get a fresh round of horror stories. Apparently, she upset enough people that there were several written complaints. At one of the port calls I happened to be standing near the debarkation ramp when I saw her being escorted off the ship by some officers, literally in tears. I don't think her retirement prospects were good with that line.

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Old January 20th, 2003, 03:05 PM
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Default Re: Re: More Misc Staff-Pursars Desk

I guess it is one way to break your employment contract.
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Old January 27th, 2003, 11:33 AM
suzannen
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Default Re: More Misc Staff-Pursars Desk

I got one of the funniest responses from one of these guys (all my other experiences were good as well)...here's what happened...
On the Viking Serenade (those of you who remember her) there was no safe in our cabin....I daresay there weren't any in ANY cabins. On that trip, I had brought way too much cash and I wanted to put it in a safe deposit box...so I went to the purser's desk...he was fun and helpful...he was English and had a pronounced accent....He was busily setting me up with my safety deposit box and for fun, I asked him: "What was the weirdest thing you've ever seen in one of these boxes?"

He looked up and didn't miss a beat...he replied immediately with, "Well, I don't WHAT it was, but it vibrated for three days!"

OO
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Old January 27th, 2003, 09:48 PM
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Default Re: Re: More Misc Staff-Pursars Desk

Must have been a pager, right? ;>)
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Old January 28th, 2003, 08:42 AM
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Default Re: Re: Re: More Misc Staff-Pursars Desk

Must have been one heckuva good "pager" if someone felt they had to lock it up!

Jo
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Old January 28th, 2003, 08:52 PM
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Default Re: More Misc Staff-Pursars Desk

On my last cruise (Carnival Legend 1/13/03) - I had to make a change in my air travel arrangements halfway through the cruise. I was having a lot of trouble getting the phone in the cabin to hook up to the satellite (I followed the directions to the letter and number and it never worked), so I went to the Purser's desk to ask if I could use their phone. Carole from England and Jorge lent me the us of the cell phone and connected me to the reservations department for my airline....it turned into a 20 minute call...when I finished the call, I handed my sign and sail card for them to bill my account for the call, and they handed the card back and said there would be no charge....20 minutes at $6.99/minute comes out to $139......and they helped me with smiles on their faces and no attitude whatsoever...first time in 8 cruises that that happened.

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Old February 10th, 2003, 10:07 AM
Darb
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Default Re: Re: More Misc Staff-Pursars Desk

At least they didn't make her walk the plank.
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