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Old February 13th, 2003, 10:32 AM
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Default Re:frustrated with hal vendor 2/8/03

was contacted by starboard and told that the watch was repaired and do i still want it. told them no - i wanted a refund and my postage costs to send the watch to florida. was advised that it would not be a problem and they would cut a check.

got a call yesterday that the watch was accidently shipped and that they will mail the refund check and that we could keep the watch for the inconvenience.

since i had not yet heard form Hal re: my email i asked if they had been contacted by hal and they said no-------so as of today i have not yet heard from them either and its been 9 days-have not even gotten an auto response to my email

is hal going down the tubes re: customer service

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Old February 13th, 2003, 11:27 AM
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Default Re: Re:frustrated with hal vendor 2/8/03

Sounds like HAL is dropping the ball on this one, but at least it is resolved with the vendor (you hope!)

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Old February 13th, 2003, 12:29 PM
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Default Re: Re:frustrated with hal vendor 2/8/03

BY watching the boards and adding in personal experience, I think most of the lines are hurting in the customer service arena. I had a post on here months ago about a pre-cruise problem of a $50 overcharge on an "RCI" booking. It took months and ultimately the V.P. of the "Crown and Anchor" society to correct the problem. They FINALLY admitted there was no excuse for the lapse in "customer service" and apologized (both verbally and with future cruise perks). AS a side note, while I was upset with "RCI" I contacted both "Princess" and "Carnival" to get my past passenger information, neither site was quick to respond and I had to complain to the "Princess" technical support to even get a response to my question.

Prices may be down but I think it will be awhile before they realize that we will still expect service for our dollar.
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