Go Back   CruiseMates Cruise Community and Forums > Practical Advice > Travel Gripes!
Register Forgot Password?

Travel Gripes! Gripe about cruises or getting to one.(airlines, taxis)

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old March 31st, 2003, 03:39 PM
Senior Member
Yeoman
 
Join Date: Jan 2001
Posts: 727
Default "RCI customer service"

Even though I have enjoyed 2 dozen "RCI" cruises, the lack of customer service before and after the cruise is killing me. I see the same complaints posted about many of the moderately priced cruise lines so I doubt that switching horses is going to rectify anything.

Current issue;

I used "RCI" website to e-mail their "Custom Air" arrangement desk over 2 weeks ago. Still no response and have no reason to expect one. A major issue? Certainly not but with all the competition out there, I think we need to use the boards to share what's good and bad.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old March 31st, 2003, 04:06 PM
Donna's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 26,552
Send a message via AIM to Donna
Default Re: "RCI customer service"

Hi Robbie,
I do agree with you, they should of at least responded to your e-mail or at least let you know they received it and will look into the matter. Thats the least they should do.....

__________________

Message Boards Moderator
Reply With Quote
  #3 (permalink)  
Old April 1st, 2003, 12:46 PM
Senior Member
Yeoman
 
Join Date: Jan 2001
Posts: 727
Default Re: "RCI customer service"

Thx Donna and I goofed and put 2 dozen but it's ONLY one dozen with them. I am going to contact a supervisor rather than let this bug me so will post any follow-up.
Reply With Quote
  #4 (permalink)  
Old April 1st, 2003, 03:50 PM
Donna's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 26,552
Send a message via AIM to Donna
Default Re: Re: "RCI customer service"

Hi Robbie,
Yes, be sure to let us know what they have to say, hopefully they will handle it now??

__________________

Message Boards Moderator
Reply With Quote
  #5 (permalink)  
Old April 1st, 2003, 07:37 PM
Junior Member
Passenger
 
Join Date: Apr 2003
Posts: 20
Default Re: "RCI customer service"

Just a thought, but since you say you used their web site to email them, is it possible the web form didn't work? I have the worst luck with those things, so I hate it when I'm forced to use them instead of normal email. Probably not the case, but....

--Atiya
Reply With Quote
  #6 (permalink)  
Old April 2nd, 2003, 08:46 AM
Senior Member
Admiral
 
Join Date: Aug 2000
Posts: 1,274
Default Re: "RCI customer service"

I'm puzzled about why you should be talking directly with the Custom Air department to begin with. Why not have your t/a do it for you? We talk with custom air at RCI/Celeb on a regular basis, go in through the "back door", and get things done or questions answered instantaneously... generally. I'm sure your t/a can do the same.

__________________
Reply With Quote
  #7 (permalink)  
Old April 2nd, 2003, 10:10 AM
Senior Member
Yeoman
 
Join Date: Jan 2001
Posts: 727
Default Re: "RCI customer service"

Not a bad question Ernie. This particualr booking has been changed once when "Radiance" needed to go into dry dock this month, changed a second time by us because Med itinerary went to both France and Turkey in August ("Brilliance") and now it is scheduled for September to Hawaii on the "Radiance." So I didn't even want to bother my poor T/A with a very general question. As a "Diamond" member of the "Crown and Anchor" the service is free so all the e-mail asked was whether or not there were any upgrade specials available for that cruise. The link creates an e-mail which was a valid address and it was ignored. This is the same thing that happened last year when "RCI" overcharged one of my cruises by $50.00. They had promised "onboard credit" as a refund and when that didn't pan out it was too late to dispute the credit card bill. Unfortunately it took the V.P. of the "Crown and Anchor" (Barbara Shrut) to get them to respond since that booking was done through a "Loyalty Ambassador" onboard ship. Fortunately "RCI" does track their own e-mail and a supervisor with customer service admitted they had just "dropped the ball."

I am actually rooting for "RCI" and just wish they would stop dropping the ball on the simple things. Customer service is NOT an area to "drop the ball" when there is SO much competition for the cruise dollar.
Reply With Quote
  #8 (permalink)  
Old April 2nd, 2003, 11:27 AM
Senior Member
Admiral
 
Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716
Default Re: "RCI customer service"

i think that maybe a call to the Crown & Anchor club rep would be a good idea. Just for your own peace of mind.
Reply With Quote
  #9 (permalink)  
Old April 15th, 2003, 10:55 AM
Senior Member
Yeoman
 
Join Date: Jan 2001
Posts: 727
Default Re: "RCI customer service"

Bottom line is this is the 15th and I never got a call but they did contact my T/A last week to "confirm" my order. THAT was the whole point, there never was an order, just a request to see if they had any upgrade specials available for a specific cruise. Again, not a major problem but 2 out of 3 cruises whereI have had poor customer service with "RCI" (still have 2 bookings with them this year so I am happy with the onboard experiences).
Reply With Quote
  #10 (permalink)  
Old April 16th, 2003, 01:40 PM
Rickster
Guest
 
Posts: n/a
Default Re: "RCI customer service"

Maybe I'm just lucky, I've had excellent service from RCI's customer service. We had a person drop out 72 hours before the ship sailed. RCI let us change names without charge and without any hassle!
Reply With Quote
  #11 (permalink)  
Old April 23rd, 2003, 11:36 PM
Diane Kent
Guest
 
Posts: n/a
Default Re: "RCI customer service"

I have sail with them two times in the last year and every time I e-mail them with a question I receive a answer in two days. I must have e-mailed them at least 6 times. I have booked with TA and directly with them and have always gotten my answer quickly. I use there web site to e-mail them.
Reply With Quote
Reply

Bookmarks

Tags
customer, hours, rci, service

Similar Threads
Thread Thread Starter Forum Replies Last Post
Carnival can't find my "past customer" records. Weekend Carnival Cruise Lines 8 February 27th, 2008 05:25 PM
RCI customer service reps UConn1 Travel Gripes! 14 July 4th, 2005 12:44 PM
RCI customer service reps UConn1 Royal Caribbean International 7 March 21st, 2004 02:22 PM
Customer service vs. "the rules" AR Chit - Chat for Cruisers 13 January 9th, 2003 05:47 PM
RCI customer service (lack of) robbie Travel Gripes! 9 July 31st, 2002 04:10 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 11:34 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1