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Travel Gripes! Gripe about cruises or getting to one.(airlines, taxis)

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  #1 (permalink)  
Old May 13th, 2003, 06:30 AM
Senior Member
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Join Date: Dec 2000
Posts: 172
Default T/A's who don't reply to emails...

I recently inquired about the Cruisemates cruise in the Baltic on the Voyager. I emailed ( a couple times, not just once) the contact listed at the bottom of the page a few weeks ago, as I was very interested in this cruise itinerary and ship. I never got a reply. I've since booked another cruise through a friend's agent and have gotten prompt replies to all inquiries. Why would a T/A not reply? I can understand an email getting lost in cyberspace, but my mail server indicated at least one had been received and read. I just assume they must not need the business very much. Oh, well - their loss...
ps - I can't easily phone - I'm not located in the US...
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  #2 (permalink)  
Old May 13th, 2003, 11:31 AM
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Join Date: Aug 2002
Posts: 1,355
Default Re: T/A's who don't reply to emails...

Phil, I had not only problems with my TA not responding to emails but also not returning calls! I guess business is good.
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  #3 (permalink)  
Old May 31st, 2003, 11:08 PM
Posts: n/a
Default Re: Re: T/A's who don't reply to emails...

No excuse for any agent not to return emails or calls in a reasonable time.
I even thank people who didnt book with me for the opportunity.
I did this recently & shocked the person. They said they had never had an agent who they didnt give the booking to email them afterwood.
I try to do things differntly,its the only way to survive in a very competitive industry.
Reece O
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