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  #1 (permalink)  
Old January 1st, 2004, 04:14 PM
Catherine Wiley
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Default Bingo on RCI

Anyone who was at the big bingo game on Vision of the Seas on 12/27/03 knows what happened- my husband "won" the $14,000 jackpot, only to have "Bingo Boy" refuse to pay him. It seems that when my husband purchased his bingo tickets the clerk failed to scan the bar code on the winning card. All the other tickets he purchased were scanned. We learned later that many people had this happen; they didn't realize it until our problem came to light.

I'm looking for advice from you experienced cruisers and bingo players - where to go next? The bingo company , Flagship Games International, the Chief Purser told us to contact was not helpful, almost rude, and we're not sure what our next step should be. We hate to bring an attorney into this but may have to if we are unable to get this resolved in a more friendly manner.

The Chief Purser said he would have overridden "Bingo Boy" and paid my husband the jackpot had he been in The Masquerade Theatre at the time and other ship employees expressed their dismay at the way this was handled.

We loved our cruise, had fantastic service all week and are really dismayed that it ended on such a sour note.

Any advice on how to resolve this, or whom we should contact would be welcomed.

Thank you!
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  #2 (permalink)  
Old January 2nd, 2004, 08:35 AM
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Default Re: Bingo on RCI

Hmmmm............did the jackpot get paid out to someone else? Did the game continue on until it was won?

That's rotten luck, but I doubt you'll get anywhere now, unfortunately! For that amount of money though I think it would be a good idea to get an attorney to answer some questions.

Good luck!

Regards,
Thomas
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  #3 (permalink)  
Old January 2nd, 2004, 02:30 PM
Catherine Wiley
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Default Re: Re: Bingo on RCI

Hi Thomas,
Thanks for your reply. You're probably right, however, we don't plan to give up yet! I guess we'll be contacting our attorney on Monday. It's disheartening to think we could be blown off like this, especially after the cruise staff made us feel like this situation would be addressed; left us feeling pretty disappointed in Royal Caribbean.

Anyway, thanks for your input and Happy New Year!
Catherine
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  #4 (permalink)  
Old January 2nd, 2004, 02:41 PM
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Default Re: Bingo on RCI

With the ship being registered in another country, the laws governing gambling disputes in international waters may be so complex a normal attorney may be unable to resolve (or answer) any questions. A lawsuit may be such a complicated issue you might have to hire an attorney who specializes in this field and then may pay a bunch of money to find out you have no recourse.

Sheeeesh, what bad luck!

Regards,
Thomas
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  #5 (permalink)  
Old January 3rd, 2004, 02:30 PM
Catherine Wiley
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Default Re: Re: Bingo on RCI

Well, maybe a letter to the CEO 's of Royal Caribbean and Flagship Games International? They can't want all the bad publicity we could generate, as well as the other folks on the cruise who were disgusted with the way we were treated.

I wish we hadn't won at all!
Thanks,
Catherine
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  #6 (permalink)  
Old January 3rd, 2004, 02:41 PM
gymbrat33
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Default Re: Bingo on RCI

I think that they should have paid him because it was their negligence and not yours. Make sure that you have the receipt for all of the tickets purchased to present to your lawyer.
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  #7 (permalink)  
Old January 5th, 2004, 08:53 PM
Kevin Toner
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Default Re: Bingo on RCI

Here's some free legal advice: litigation is expensive, time consuming, and an emotional drain. The suggestion to exhaust RCI's customer relations, executives, and agents first is a good one. I doubt any lawyer will take on this dispute as a contingency case, because there is no right to recover your attorneys' fees for a "contract dispute" like this. Your maximum upside will be $14k, plus interest, plus modest court costs (the $150 filing fee). Most lawyers charge between $150 and $250 per hour, so it won't take much work before your potential recovery significantly dwindles.

You might do some internet research on the outfit that was running the bingo game. Where are they located? What other cruise lines/hotels/etc. do they work with? They won't want bad, honest publicity. They won't want bad reports to better business bureaus. You can also offer to arbitrate or mediate this dispute with them voluntarily.

Finally, was there any paperwork distributed or posted in connection with the bingo game? If they didn't communicate their rules about scanning playing cards in advance, they'll have difficulty making that part of the deal or establishing that you've waived your legal remedies.

Good luck.
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Old January 7th, 2004, 11:21 AM
Catherine Wiley
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Default Re: Bingo on RCI

Thank you for your sound advice. We really hare the idea of litigation, so your suggestions are vey helpful. We'll update this message board as we navigate resolving this sure-to-be-a-nightmare situation.

Thank you,
Catherine
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  #9 (permalink)  
Old January 26th, 2004, 05:53 PM
Sooshie
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Default Re: Bingo on RCI

If that game ended without the money being awarded isn't it pretty convenient that no one (except RCI) got that money. That was through no ones fault but their employee. Much like a general liability case I would think you'd just have to prove that the employee was negligent...I mean who else could possibly be at fault...you had no control...but how convenient is it that the only ticket not scanned was the winning one?
Thousands of cards sold, but the winning one wasn't scanned....that would be a no brainer settlement. The lawyer would go for more than 14k, so in the end you could see your 14k. I say go for it.

Good luck!
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Old January 26th, 2004, 08:16 PM
Jason H
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Default Re: Bingo on RCI

Ouch! Good luck.
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  #11 (permalink)  
Old January 26th, 2004, 09:14 PM
HeySailor
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Default Re: Bingo on RCI

Wow--that's the exact same cruise the breastfeeding mother was one. Cruise from hell?
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  #12 (permalink)  
Old January 26th, 2004, 10:01 PM
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Default Re: Re: Bingo on RCI

Sooshie, you aren't possibly suggesting the cruiseline intentionally didn't scan that card so there wouldn't be a payout, are you? There is no way of knowing what numbered balls will be drawn in advance of selling the cards. This is a non-issue. The cards are sold, then the balls are retrieved. Not the other way around.

It just seems to me to be a case of rotten luck. Maybe it's worth a legal fight, but I have to agree with the poster above who suggested to exhaust all communication channels and pleas with the cruiseline before seeking legal avenues.

Regards,
Thomas
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  #13 (permalink)  
Old January 26th, 2004, 10:13 PM
Sooshie
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Default Re: Bingo on RCI

No Thomas, I am well aware of how Bingo is played, thanks. But wouldn't it be just so easy to say "sorry, that card wasn't scanned". The passenger has no way of proving if a card was scanned or not so therefore even a receipt wouldn't prove otherwise. Shadier things have happened...ever watch the news?
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  #14 (permalink)  
Old January 27th, 2004, 06:30 AM
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Default Re: Bingo on RCI

Very interesting topic! How does RCI distribute the income from the bingo games. On HAL, the proceeds go to deck hands, laundry staff, etc. - all those people who oridinarily don't get tips. I think 50% of the handle goes to these people. I've also been told, but can't verify, that the CD and staff get a cut of bingo proceeds on some ships. Paying off a big winner would seem to be a disincentive to these people.

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  #15 (permalink)  
Old January 27th, 2004, 07:06 AM
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Default Re: Bingo on RCI

Sorry, I misunderstood your post. Yes, I can see what you are saying, it might happen.

I'm curious if the jackpot was ever paid out to somebody.

Regards,
Thomas
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  #16 (permalink)  
Old January 27th, 2004, 11:52 AM
Sooshie
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Default Re: Bingo on RCI

I have seen jackpots paid out to guests but never that high of an amount (maybe in the 5k range). Have you noticed too how tight the casinos are as well? Kinda makes you
say hmmmm. Just a thought..although hard to want to believe.

OK bingo winners...come forward and let us know if you really did win the jackpot.
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  #17 (permalink)  
Old January 27th, 2004, 12:15 PM
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Default Re: Bingo on RCI

I only play blackjack and craps in the casino so the odds are the same. However, the cruiselines follow ICCI regulations which are set at Las Vegas and U.K. rules and payouts for slots. Las Vegas rules are the house can set the machines for a 17% advantage maximum. The machines can be set for less though, however the cruiseline machines may be set at the maximum. But who knows?

Bingo must be a big revenue source for the ships because they sure do pitch the games a lot.

Regards,
Thomas
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  #18 (permalink)  
Old January 27th, 2004, 12:54 PM
HeySailor
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Default Re: Bingo on RCI

Don't mean get off track, but my husband and I wandered into a bingo session on the Norwegian Sky last month. Not being any kind of gamblers, other than participants in holiday family poker games at which my Southern belle mother sweetly card-sharps us out of our mortgage payment, we had visions of dollar-a-card games like at college parents' weekends and church bingo halls...and thought it might be a fun way to blow an hour on a rainy afternoon.

When we were told that the minimum cost to play was $39.95, and we glanced around and noticed the extremely determined, not to say rabid, expressions on the faces of bluehairs all around us, we realized we had crossed over into serious gambling land. Man, nothing is simple anymore, not even bingo.
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  #19 (permalink)  
Old January 27th, 2004, 12:58 PM
HeySailor
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Default Re: Bingo on RCI

P.S. We ran away. I'm no cheapskate, but $39.95 for bingo...! I couldn't do it!
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  #20 (permalink)  
Old January 27th, 2004, 03:24 PM
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Default Re: Bingo on RCI

Cruise ship bingo is like your first cigarette. It hurts are first, but gets easier and more addictive each time.

I'm gettng a"bingo patch" to wear the next cruise - you won't catch ME spending $30 a day on bingo again.....$120 - think how many drinks I coulda had for THAT!!

dorothy

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  #21 (permalink)  
Old January 27th, 2004, 06:54 PM
cruisinKandJ
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Default Re: Bingo on RCI

I've never played bingo on a ship, but would'nt it be wise to ask the employee if he or she has scanned everything they're supoosed to?

J
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  #22 (permalink)  
Old January 28th, 2004, 07:34 AM
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Default Re: Bingo on RCI

A "bingo patch" ..................ROFLMAO!.......... Dorothy, you crack me up!

A "bingo patch"??? I'll start working on one right away. What do you think I could sell it for?

Regards,
Thomas
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  #23 (permalink)  
Old January 28th, 2004, 08:21 AM
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Default Re: Bingo on RCI

How about $20 for 3 (sound familiar to anyone?)?!? And you can do a drawing later for the poor passenger whose patch didn't work!!

They could win a seasick patch and a can of Lysol...

dorothy

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  #24 (permalink)  
Old January 28th, 2004, 09:44 AM
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Default Re: Bingo on RCI

You're a hoot, Dorothy. (And full of wisdom, too.)
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  #25 (permalink)  
Old January 31st, 2004, 01:34 PM
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Default Re: Bingo on RCI

I won 50 cents at slots. I traded the 2 quarters for a half dollar and had it mounted in a band that says "I won!." That's my patch.
<teeheehee>

Not a gambler here. I didn't get my money by chance; I got it by work. I won't throw money away to tempt chance; that doesn't work. Although it is a lot of fun, watching those things go round and round.

Steve



Sensation 2/03 I disembarked, but never really left the ship.
Enchantment 9/03 Just had to go back.
Inspiration 3/04 Just have to go back again, and again, and again...

Post Edited (01-31-04 14:02)
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  #26 (permalink)  
Old January 31st, 2004, 07:07 PM
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Default Re: Bingo on RCI

You're NOT a gambler Steve, if you can actually KEEP the money instead of gambling it away! Keep that framed money!

dorothy

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  #27 (permalink)  
Old January 31st, 2004, 09:27 PM
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Default Re: Bingo on RCI

A bingo patch, heeheehee :-) Dorothy, you crack me up too, thanks for the laughs :-)

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  #28 (permalink)  
Old February 2nd, 2004, 03:17 PM
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Default Re: Re: Bingo on RCI

Sorry, this story doesn't fly. I just checked a receipt from our recent RCCL cruise...each individual package number is shown on the customer's receipt. If he was playing on a card that was not scanned on his receipt, it means he was playing on a package he didn't pay for. If it was accidently not scanned, he would realized that the $ amount didn't add up. Don't think he can prove the case in his favor.
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  #29 (permalink)  
Old February 2nd, 2004, 10:08 PM
Sooshie
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Default Re: Bingo on RCI

Who REALLY looks at the total when you are using your card onboard? I'm on vacation and really don't look at the total until I get the bill under the door.
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  #30 (permalink)  
Old February 3rd, 2004, 05:21 AM
RCCruizer
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Default Re: Bingo on RCI

Good grief. a quick look at your receipt isn't going to take but a couple of seconds out of your vacation time. If someone doesn't want to take that kind of personal responsibility, then they shouldn't complain when it is too late to correct the mistake.
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