Go Back   CruiseMates Cruise Community and Forums > Practical Advice > Travel Gripes!
Register Forgot Password?

Travel Gripes! Gripe about cruises or getting to one.(airlines, taxis)

LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old August 18th, 2004, 10:29 PM
Brian Walker
Posts: n/a
Default Marco Polo downgrades.

Could you please suggest the best way to handle this problem.

My wife and I are due to depart on a cruise on the Marco Polo leaving Stockholm on 31st August. Our booking was made 9 months ago and subsequently we were allocated a specific cabin some time ago (G117 - which was at the level to which our upgrades entitled us). However, when we received our tickets recently, we found that we had been re-sited to a lower grade cabin.
The problem has apparently arisen due to an error, double booking or incompetence within Australia and the only help we have had from the cruise agent is try to have us upgraded to the original level but with us paying extra. This offer is totally unaccceptable to us as we have no intention of paying more to achieve a level to which we are entitled anyway. The cruise agent has offered to share the cost of this which adds to our suspicions that they have made an error and are trying to cover it. We understand from our TA that the agents have claimed that the ship is full. If this is so, how can they even be talking of upgrading our cabins.
We are Marco Polo club members but there has been no response to two emails which we have sent to their headquarters.
We are due to leave Australia in 7 days.
Reply With Quote
Sponsored Links


Similar Threads
Thread Thread Starter Forum Replies Last Post
Marco Polo downgrades. Brian Walker Ask CruiseMates Staff 3 August 22nd, 2004 01:05 PM
MARCO POLO John G Chit - Chat for Cruisers 3 April 22nd, 2003 01:36 PM

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 04:44 AM.
design by: Themes by Design

Search Engine Friendly URLs by vBSEO 3.6.1