Could you please suggest the best way to handle this problem.
My wife and I are due to depart on a cruise on the Marco Polo leaving Stockholm on 31st August. Our booking was made 9 months ago and subsequently we were allocated a specific cabin some time ago (G117 - which was at the level to which our upgrades entitled us). However, when we received our tickets recently, we found that we had been re-sited to a lower grade cabin.
The problem has apparently arisen due to an error, double booking or incompetence within Australia and the only help we have had from the cruise agent is try to have us upgraded to the original level but with us paying extra. This offer is totally unaccceptable to us as we have no intention of paying more to achieve a level to which we are entitled anyway. The cruise agent has offered to share the cost of this which adds to our suspicions that they have made an error and are trying to cover it. We understand from our TA that the agents have claimed that the ship is full. If this is so, how can they even be talking of upgrading our cabins.
We are Marco Polo club members but there has been no response to two emails which we have sent to their headquarters.
We are due to leave Australia in 7 days.