CruiseMates Cruise Community and Forums

CruiseMates Cruise Community and Forums (
-   Travel Gripes! (
-   -   Hurricane Comps (

bummed October 14th, 2004 02:42 PM

Hurricane Comps
We are booked on a cruise with Carnival Conquest 11/7-11/14. I called Carnival and was told that the ship would not be making its port stop at the Grand Caymans due to damage from the hurricanes. When I asked if they would be making a different port stop they said no. When I asked if they would be offering some type of compensation to travellers in lieu of missing out on this port stop, they said no. They said we would probably get another day at sea. It was obvious that their customer service reps need some training.

Many people save their money for a very long time to be able to take what they consider a trip of a lifetime. Going to the Grand Caymans was part of that dream. It doesn't seem fair that a cruise line as large as Carnival is unwilling to offer its passengers something other than another day at sea. What makes them think everyone wants another day at sea - they make out because people will spend more money in their casinos, buying their drinks, etc. It seems that other cruise lines are offering another port stop to a different island to compensate for this shortfall. Why can't Carnival do the same? There is enough time to make arrangements for this change - the hurricanes took place a month ago.

I'd highly recommend that anyone contemplating a cruise on the Carnival line think twice before they commit to it. Who would have thought that we were going to get ripped off.

CruisinOkie October 14th, 2004 03:08 PM

Re: Hurricane Comps
Let's see now - you are already stopping in Jamaica (MoBay), and being that is the only port within shouting distance of Grand Cayman, there really aren't any alternatives. Grand Cayman is devastated and will not be able to accept large numbers of passengers. There is nothing Carnival or any other cruise line can do, and none of them will offer any sort of compensation for missing the port.

I'll give you benefit of the doubt of just not knowing the facts. Cruising is somewhat risky, because any port might be cancelled for a variety of reasons. In this case, it's a darn good reason. Continuing to complain about it will only look foolish.

JaneMarlow October 14th, 2004 03:20 PM

Re: Hurricane Comps
Did you buy trip insurance? If so, perhaps you can cancel and rebook another time?

bummed October 14th, 2004 03:45 PM

Re: Re: Hurricane Comps
I have yet to read a single, positive comment related to the stop over in Jamaica. People all write that they were afraid to be there. Since you seem to be "so" knowledgeable about cruisin, why can't Carnival stay in Cozumel for an extra day instead of going back out to sea? Also sounds like you might have some connection to the cruise lines to come to their defense.

It is a shame that these areas were hit by the hurricanes and have suffered so much damage - the cruise ships, however, were not and the payments went to them, not the residents of those islands.

We do have cruise insurance but I don't believe that takes care of the airfare costs to get to New Orleans.

Chet October 14th, 2004 03:47 PM

Re: Re: Hurricane Comps
The other cruise lines are compensating their passengers with monetary credits toward drink credits, rooms, etc. There are also other ports along the east cost of Mexico that could be interesting.

I believe not inquiring about this is foolish, (or complaining). After all you are paying for this and they are not delivering. As far as somewhat risky goes, well that would be gambling in a casino.

If Cruisn Okie works for Carnival, this gives all a good idea what the cruise line is like.
As you peruse the message boards over the www you find many complaints about Carnival.

lougee1043 October 14th, 2004 04:10 PM

Re: Hurricane Comps
why can't Carnival stay in Cozumel for an extra day instead of going back out to sea?

i believe its because there are only a limited number of ship berths in any given port on any given day and these are booked at least a year in advance ----if your ship stays in port then someone elses might not have a pier or anchor

CruisinOkie October 14th, 2004 04:35 PM

Re: Hurricane Comps
"Also sounds like you might have some connection to the cruise lines to come to their defense."

This discussion is over, for anything I have to say further will violate TOS.

beabkc October 14th, 2004 06:48 PM

Re: Hurricane Comps
I was just complaining also on the othe board. Its not fair they need to do something for us. We are on RCCL Navigator in Nov Some cruise lines are going to other ports like Bizal. They just want our money we are traveling with 8 people.

Ron October 14th, 2004 09:01 PM

Re: Hurricane Comps
It doesn't matter that you, as a passenger, " think " they should do this, that, etc, etc. The cruise lines are not in charge of the Islands they visit and cannot just sail up, drop anchor, open the door and turn you loose. There are port authorities that handle scheduling, docking , berth assignments, time spent in the port, etc, etc.
With several ports and private islands now closed, that has only increased the pressure on the remaining ports to handle more traffic and passengers. To say you were " ripped off " by Carnival is a little much. Carnival didn't get to be the biggest cruise line in the world by ripping people off. Neither Carnival nor any cruise line owes " compensation " for a port missed from circumstances beyond their control. Read the contract.

Grand Cayman is a port that is a hit and miss proposition in the best of weather, due to the sea conditions sometimes being too rough to safely tender ashore. Guess if the port was open and your ship had to skip G.C. due to rough water you would really be up in arms.
Take the cruise--- when you first get aboard, throw the bad attitude overboard and enjoy a week of cruising. No amount of grumbling is going to get you into a port but a litle common sense can go a long way toward having a great vacation.

No, I'm not employed by any cruise line.

pg October 14th, 2004 09:02 PM

Re: Hurricane Comps
CruisinOkie, Good restraint, I hate it when posters accuse a person of working for a cruiseline. It has happened to me once and it was because I had a reasoned reply for their complaints. Take it as a compliment I suppose, they just don't have a reply to your points.
Bummed has only made two posts so perhaps he/she has not read the boards long.

I wish people would realize that one of the reasons cruises are at their cheapest between late August and November is because it IS hurricane season, and there are no guarantees at the best of times, let alone then!
You are taking a chance, any time any of us cruise we do stand a chance of missing a port, and yes, I too would be disappointed, but I certainly wouldn't put all my eggs in one basket, so I would enjoy my cruise regardless. If one cruises with their heart set on seeing one port in particular, then it may be they should land cruise there instead, that's the only guarantee you'll get to that port!

Bummer, could you switch to another ship( leaving at the same time but to different ports, the eastern route is very nice and StMarten and St Thomas were not affected by the hurricane) and still use your airfare ? Maybe that would work.

maursea October 14th, 2004 11:02 PM

Re: Hurricane Comps
What do you expect Carnival to do for you. Build a new port for you to visit. Come one now! There were many hurricanes and it caused damage. Be lucky you are nice and safe and can cruise. Some people just don't get it!

Cruising2 October 14th, 2004 11:49 PM

Re: Hurricane Comps
I agree with Ron re: Grand Cayman being a hit or miss port. Last December, cruisers
missed going ashore because the water was too rough to be tendered in.

And as far as Jamaica, I never felt threatened.

DavidB October 15th, 2004 04:17 PM

Re: Hurricane Comps
Bummed, You put a very well thought out and written post for a new thread.

Agreed people have saved up for, and looked forward to this experience or promise. You have a real gripe buddy.

Reality check for others, we are just passengers, money spending people.

We do not have to justify what corporations do. Lets get back to the feeling of the people griping, not justification for the corporate. WE ARE NOT THEIR PR DEPT for all we love cruising

He or she had a good point as a gripe

Post Edited (10-15-04 15:32)

Laurie M October 15th, 2004 07:47 PM

Re: Hurricane Comps
Why is it so hard for people to understand that by booking a cruise during hurricane season (or even a bit after) that there might be the chance that the ship might have to make some changes in itinerary and that its not the cruiselines duty to pay them anything? Sometimes missing a port is a chance you take and its written out on the contract that that could happen. IF they do give you some compensation or make a port change, consider yourself very lucky. The cruiselines cannot control the weather ,or acts of unrest ,or labor strikes, etc. (well...maybe they can control labor strikes, if they are the ones being striked against)

Also...just my opinion....I also feel that one of the reasons people expect so much is because they don't use a competent and knowledgeableTA that would explain ahead of time the things that could possibly happen and what the cruiseline is responsible for.

Read the fine print everyone.

Post Edited (10-15-04 18:48)

Thomas October 16th, 2004 09:02 AM

Re: Hurricane Comps
Why would you want to spend another day in Cozumel? It's a sh!thole!


seawench October 16th, 2004 09:49 AM

Re: Hurricane Comps
I am sailing on the Oosterdam at the end of this month.
Because we won't be docking in Grand Cayman, HAL substituted Key West. That is not a big deal to me one way or another ... I live in Fla., so stopping in KW on the last full day of the cruise is almost like coming home a day early. :-(

But what does bother me is that we had our stop in Cozumel is cut short - 6 a.m. to 3 p.m.!
We were supposed to be there until late ... forget the exact time ... but now a bunch of excursions have to be canceled.

Oh well ...

Sailing any time of the year, you run the risk of changes in itinerary.
Hurricane season, even more so.
I'd never book a cruise Aug-Sept for that reason.
But late Oct. and Nov., while technically in hurricane season [June 1-Nov 30], are less of a risk.

This has been a particularly bad hurricane season [Frances & Jeanne both made landfall 20 miles from where I live!] for Florida and many islands in the Caribbean ...
There is not a lot that can be done by the cruise lines to compensate.

I guess you just have to learn to live with disappointment -- it DOES rain at Disney World, after all!


P.S. HAL is donating some of its "gently used" mattresses to the residents of Martin County who lost their bedding in the hurricanes. I think that's pretty nice.

banker October 16th, 2004 04:40 PM

Re: Re: Hurricane Comps
That is a very nice gesture on the part of HAL!

On a lighter note, how do they know the mattresses were "gently used" ???


Oh, I forgot the age group on HAL!

hazelson October 16th, 2004 07:08 PM

Re: Hurricane Comps
Banker - is that your mind in the gutter again - or is it a "seniors moment" -- rofl. We "oldtimers" do get frisky every now and then - I think! Just can't remember - hmmmm! -- TTFN Jennifer

Dorothy October 16th, 2004 09:12 PM

Re: Hurricane Comps
2 words - hurricane season. You'll find most cruisers aren't symphathic when you complain about your missed port, your extra days at sea, etc., when you booked during hurricane season. Perhaps you *didn't* book thru a reputable TA who would have explained that you are taking a chance.

The ships are BIG, BTW, you can't just "pop in" at a port. Schedules are arranged far in advance. If you've never sailed, you might be surprised to find you like the sea days. They are lots of seasoned cruisers favorites (including mine).


Cruznut2 October 17th, 2004 10:35 AM

Re: Hurricane Comps
Geez, so much to complain about, I too would be disapointed. Grand Cayman is a lovely port. I think the people of Grand Caymen have a lot more to worry about. They lost loved ones, homes and posessions in those storms. Now that the ships can not stop there many of them have also lost their incomes. Another day at sea is a picnic compared to a day in their lives right now.


DavidB October 17th, 2004 02:37 PM

Re: Hurricane Comps
Laurie, agreed but I've yet to see the advert or quoted price for that time of year that states, you take a risk and sail with us at this time of year and we will take the same risk for you

So we will reduce your price by 33% just in case sh*t happens, you got a big discounted cruise, eyes open, no come back. And if nothing happens your bucks up

Its the people that take the risk, not the line as they do not reduce their prices to suit those time of year potential conditions in the Carib. They know the risk, but deal with it badly and as a company, risk taking.

The lines attitude is "whatever", sell the bunk, get them onboard, get their bucks, we can deal with feedback and complaints later if what we sell does not match up to reality and with mininimum pay back in comparison to income

Something not right in that contract regarding trust.

And before some SA says "well its a business". I know that and always I always remember that its one way regarding loyality.

Post Edited (10-17-04 13:42)

Kuki October 17th, 2004 04:14 PM

Re: Hurricane Comps
Laurie, agreed but I've yet to see the advert or quoted price for that time of year that states, you take a risk and sail with us at this time of year and we will take the same risk for you

So we will reduce your price by 33% just in case sh*t happens, you got a big discounted cruise, eyes open, no come back. And if nothing happens your bucks up

Thinking that everyone needs to be forewarned and forarmed about every possibilty by the vendors is lead to people being awarded millions of dollars because they spilled hot coffee in their laps.

... and has led to some of the most ridiculous product labelling... Warning, The Knife you are purchasing is sharp, and not meant for human consumption.

Somewhere, there should be some responsibility on the purchaser to do some research or at least reading on what they are purchasing.

The cruise contracts do cover it all... saying .. they may change the itinerary at any time for any reason. You'll find this information in all cruise brochures, cruise line web sites, and in your cruise documents.

Lisa October 17th, 2004 07:36 PM

Re: Hurricane Comps
DavidB - I usually agree with you (if I don't I keep my fingers crossed so I can't type) - but in this case I think I can disagree with you without getting banned from the boards. You DO pay less for cruising during hurricane season - compare those rates to peak times and non peak times during the rest of the year (except for the 2 - 3 weeks between the US Thanksgiving and Christmas - typically a very slow time to cruise as people are gearing up for the holidays.) You are already getting a discount for cruising during the peak hurricane season, the contract clearly states that ports can be changed at any time for any reason........and people still want compensation for a missed port? (one that is not even ready to receive guests - AND which cruise already has a port of call scheduled at the nearest port open!) And if they cruise line were by some miracle able to extend their times in Cozumel and other ports (consider the high traffic volume there.........) would the passengers be willing to pay EXTRA in port charges to do this? The cruise lines would be slammed no matter what they did in this situation.

Post Edited (10-17-04 18:37)

zeno October 18th, 2004 10:38 AM

Re: Re: Hurricane Comps
"I wish people would realize that one of the reasons cruises are at their cheapest between late August and November is because it IS hurricane season, and there are no guarantees at the best of times, let alone then!"

AMEN - to this and all other posters who commented on cruising in HURRICANE season.
I am sorry when people miss ports they were really looking forward to but I also think it is VERY generous when cruiselines give ANY compensation at all or manage to reroute to another port. They are not obligated to do so.

beabkc October 18th, 2004 01:37 PM

Re: Hurricane Comps
please review this site about the caymen island

beabkc October 18th, 2004 01:38 PM

Re: Hurricane Comps
sorry heres the link

DavidB October 18th, 2004 03:45 PM

Re: Hurricane Comps
Hi Lisa as always I take what you have to say onboard, but regards those discount levels the lines offer to take the risk in Hurricane season. Well I disagree

Example: and prices are quoted (UK) from a brochure of one of the largest lines out there for a 9 night Carib cruise including flights

Premium Ocean View Cabin

Low Season : Oct,Nov price 2,379
Mid Season: April, May, Sept 2,429
High Season:May,June,July,Aug 2,569

From High to Low season, even on basic maths they are offering less than 9% discount. To me that is not a large enough discount to take the risk of sailing then and potentially missing your ports.

High season is high season because of the demand due to vacation times, not the weather you will experience.

Okay the whole compensation thing and people jumping on it, I agree. But this is not a scenario that involves some half wit cutting themselves with a knife or spilling drinks on themselves

But back to my point. Kuki I agree the risk is always left with the individual in this case not the line as they cover it in clauses, rules etc. Thank you for pointing out to read the small print I would never have thought of that.................

The lines actually know they may not be able to cover expectation at that time time of year, but firmly place the risk on the passenger, for that sort of money its a bit one-sided

Also to all, please take into account that a lot of people do not come from America, so they may not be fully aware of the weather conditions in certain areas at certain times of year

Post Edited (10-18-04 16:58)

Lisa October 19th, 2004 01:43 AM

Re: Hurricane Comps
David B - you make some valid points about cruisers from outside the USA........but for anyone cruising who is from the USA there really is no excuse not to know when hurricane season is (we are bombarded with news stories no matter where in the country you live.) And our rates here for cruising during the peak of hurricane (and I will include the specials I get in emails, etc.) are usually much lower than what the brochure rates are; and (including this year) are usually about $200 per person cheaper than for non-peak, non hurricane season rates. Of course, this only applies to us in the USA.

Happy Cruising!!!

kar06 October 19th, 2004 07:43 AM

Re: Hurricane Comps
I love Carnival! Have been on 4 cruises, 2 with them and the Pride was AMAZING! I loved it!!!

As people have stated hurrican season is so cheap compared to say, summer because of the risks of bad weather and having to miss ports. I think on my cruise over Thanksgiving this year, we might be going to Dominica instead of Grenada. (Golden Princess) Had Princess given us another sea day, I would have been just as happy. I love days @ sea (nothin better than sitting by the pool with a (nonalcoholic in my case!) fruity drink!) and my cruise only has one @ the end.

I guess I am just one of the more happy go lucky people and don't let little things bother me so much. NO ONE can go to Grand Cayman on the cruises now because of the hurricanes, so it isn't just your ship not going.

Dorothy October 19th, 2004 10:35 AM

Re: Hurricane Comps
>>Also to all, please take into account that a lot of people do not come from America, so they may not be fully aware of the weather conditions in certain areas at certain times of year>>

Sorry David, but being from another country is no excuse for not being an informed consumer (and cruiser). No matter where I travel, I do the research.


All times are GMT -4. The time now is 08:17 PM.

Search Engine Friendly URLs by vBSEO 3.6.1