Why should we fill out surveys? It bothers me that a cruiseline want 3500 guests to fill out their surveys in return for a 3500 to 1 chance of winning $100? What the heck is that all about? Let them pay for secret shoppers if they want guest feedback. You want to improve your cruiseline thru surveys? Try working on a smaller profit margin. Try including more soft drinks at the buffets. Try not to charge for the extras. Not getting my survey!
You want to improve your cruiseline thru surveys? Try working on a smaller profit margin. Try including more soft drinks at the buffets. Try not to charge for the extras
.. gee.. those are EXACTLY the comments that should go on your comment card. Feedback from those people who are actual passengers is what the cruise lines are after. They read them, and take them seriously.
I agree, those comments of yours, should go on a survey, then they would know how passengers feel about their product...I don't do it for a chance to win $100, but just to let them know some areas that could use improvement and also areas that are fine the way they are, also a chance to let them know the things you love, good service from one of their employees is always nice to mention.....
I bet Mickey is the same one I hear at election time saying "So what if I don't vote? It's only ONE vote. What difference can that make?"
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.“
Personally I always fill out the questionaires - not to win anything but to provide feedback. I think filling out a survey which will actually be read by someone working for the cruiseline (particularly noting anything that was wrong) is far more useful than complaining on a cruise board. Also I like to praise employees who deserve it - this kind of feedback helps them to get much deserved rewards and promotions.
I think the surveys are a great way to get your point of view across - especially if they get read. Comments - both good and bad are very important. Most people are very quick to complain but often slow with compliments. This is a good way to do both. And we always "name names" especially with the compliments. Anything to help those wonderful people who work so hard to make cruising the great experience it is. And if there is such a thing as a secret shopper for cruises where can I sigh up? TTFN Jennifer
I have to tell you about my experience with the surveys. We were recently on a ship that we had travelled several times before and saw the guy who had been our asst. waiter and who was now a waiter. He rushed over to say hello and see if we needed anything even though we were not at his table and all the waiters and asst. waiters in the vicinity of our table went out of their way to be really nice to us the entire 15 day trip. We were told by the Waiter that istwas because of OUR glowing comments about him on our survey that he got promoted! We really felt good about it.
(Of course, we don't always have only good things to report on the surveys.)
Christine is right - the surverys ARE read. I have a friend (a musician) who has been with Princess for 12 years and he says the survey cards are most important to the staff and crew.
Although his job has been the same for 12 years, he has seen countless assistant waiters move up to waiters, then to bar staff and then to bar managers and on and on.
What does it hurt to take a few minutes to make some observations? Again, the percentage of the world's population who gets to cruise even once is so small, we should all feel very fortunate to be there at all. If we can make someone's future a little brighter, why not just do it?
I filled out one of the surveys, but was very dismayed by a comment made by one of Carnival's staff. He made a very sarcastic comment about making sure we all turned it our comment cards, because he would read each one personally then rolled his eyes and said yeah right. He said the computer give them the result in about 10 minutes, which leads me to believe the comments made are never read. I have found that Carnival has a very arrogant and indifferent attitude toward any complaints I have ever voiced. Pretty much after they have your money you can forget getting a lot of satisfaction on any problem you have.
I must admit it would be nice ot think that the comment cards are actually all read, but, I don't believe it.
2 to 3 thousand cards per ship, per week, many cruiselines would have to employ a full time card reader, and considering some of their cost cutting measures I doubt they would do that.
I do beleive some cards get read, I think they just take a percentage, or scan for the ones that have written comments on them and the computer checks the others.
I still fill mine out.
Here is a reality check for you.
I am a Hotel Manager for a major cruse line.
Every Friday night and Saturday night I stay up until the wee hours reading comment cards. From about 2,500 Guests, we receive usually about 1,800 comment cards. About half of those have written comments on them. Of those 900 or so, I am able to make out the writing on about half of them. I'm not sure what has happened to the school system in America these days, but it seems that many of our Guests have a problem with writing English. Unfortunately I waste quite a bit of time trying to decipher the poor penmanship and grammar.
Not only do I read them all, but each one that mentions a crewmember by name (positive or negative) is saved, passed to the appropriate Department Head, then copied and given to the crewmember. Promotions, demotions, and bonuses are directly determined by those mentions.
Then I identify any trends on challenges or complaints. These trends are reported to the head office with an action plan on how to resolve the problems before the next cruise begins.
To those of you who do not complete the comment cards, you can keep complaining on these boards and see where it gets you.
Every cruise ship Hotel Manager that I have ever met has been extreemly busy with the day-to-day, and hourly setup of the onboard entertainment.
When do you find time to join our little message board and get so involved with it?
Comment cards on at least one line that I know of personally do read the cards onboard each and every week and they sometimes take two weeks to pass down through all the people involved before they are sent ashore.
I only have time to scan the boards when I am on the ship.
I wait until I am on vacation to get involved with them.
I really see it as a shame that many guests take time out of their holiday to give us some heartfelt feedback on our operation. Then we waste quite a bit of time trying (unsuccessfully) to decipher the writing - and then disregard the entire thing because we cannot understand what they tried to tell us.
Location: Wisconsin....about 100 miles south of the Frozen Tundra and 70 miles east of Camp Randall
Re: Don't fill out the surveys!
Bruce - thanks for the reminder to print or write legibly!! When I take the time and effort to fill out some form, I try to do it to the best of my ability. Trust me, as a nurse, it is so hard to decipher doctor's handwriting - I cannot imagine how hard it is for you to read the scrawl that some people claim is cursive writing (or even printing for that matter.)
Carnival Breeze with Ray Band Aerogirl 5/4/14!
I can certainly relate to that Bruce. We put survey cards out in our restaurant during the winter to "hear the customer". About 1/3 of them went into the trash because you could not read the writing. Pathetic!