It took me over a year to save for my cruise, then at every event/activity we attended, we were 'encouraged' (and I use that word lightly) to join the cruiselines vacation club, or ship miles program, go to the spa, or the elite dining room (additional cost), anything that would require spending more money. We did take advantage of the spa, for relaxation, but the whole time during my facial, I was told the products I use at home are cheap, and was pushed to use their products which, had I bought them would have cost me $500. Before I book another cruise, I'd like to know which lines 'don't' push you to buy, buy, buy.
I have a feeling most lines have "events/acitvities" to encourage to spend, spend, spend. I am going to a presentation, tour and lunch on August 9th on the Radisson Seven Seas Navigator. The first question friends asked when I told them about this was, "What are they selling?" Lord knows I can't afford a cruise on the Radisson cruise line but it will be fun to dress nice, tour the ship and get a free lunch. Once they check my income, they'll probably throw me and my daughter overboard.
Anyway, I am very good at saying NO but my DH, well that's another story. :o)
Twice I've gone to the spa to have a massage on 2 different cruise lines. In both instances, the sales pitches at the end of the treatments left me stressed out instead of relaxed! I didn't go there to hear a sales pitch! I went to RELAX! To me, a massage is an occassional treat, not a lifesyle change! And even if I could afford the $300 in products they want to sell me, ain't no way my DH is going to spend 20-30 minutes each day slathering the stuff all over me, and I sure's heck can't do it myself! Is it really too much to expect the cruise lines to respect a polite "no, thank you, I'm really not interested", and let the guest go on their merry way without feeling like a cheap skate?
Texasmunk, I didn't get a list of cruise lines on your post. What are you supposed to click on to get that list?
Like any store or business, cruise ships offer things and services for sale. Just like walking down Fith Avenue, it is your decision whether to enter the store or just window shop. Once in the store don't be surprised when someone tries to sell you something.
I read posts all the time about people feeling pressured to spend money . What ever happened to saying no politely and moving on? Now that you have cruised you know that Spa treatments will come with a sales pitch. Just say no. Art auctions are a hard sell sales pitch. Just say no (or don't go). But, if you want the glass of champaigne and the free print, expect to have to hear the pitch.
All cruise lines will try to sell you something. Just say no.
On Radisson, there are extra things for sale. Shore excursions, spa, some art, ship's store, and alcoholic drinks at some times (they are included at some times). But there is no "hard sell" involved. Just availability information conveyed to the guests. Once on a Radisson cruise, I went to the shore excursion desk to inquire about an excursion on Bora Bora. Rather than "putting the hard sell" on me, the personnel looked at my previously booked excursions, told me that the one I asked about on Bora Bora was too much like one I'd already booked, and advised me of another activity that was available at no extra cost. This approach, I like.
You're right about expecting a sales pitch if I want that free glass of champaigne at the art show (nothing ventured, nothing gained, and I understand that), but when I've paid well over $100 for a massage + generous tip for the service, I think if I politely say to the therapist, "no thank you, I'm not interested in purchasing any additional products," that should be the end of the conversation. But this was not my experience in 2 separate instances, with 2 different cruise lines, and that's my gripe! Now if you still believe these message therapists have the right to continue on and try and wear me down with their badgering, simply because I was foolish enough to think I could come into the spa for a little well-deserved relaxation on my vacation, then you and I will simply have to agree to disagree. BTW, I passed on the spa my last cruise for this very reason. I refuse to pay $100+ and be treated like I'm not the best judge of what's in my own best interests. But I have to admit, I'd have sure enjoyed a nice message on that cruise!
I think the undertone is that you are on a ship (captured audience) which is different if you are on land and can walk away...I've never had a problem with the spa sales pitch, I just say I understand you have to do this as part of your job, so let's make it easy on both of us and skp that part and then when I leave, I'lll stop at the spa desk and compliment my therapist for giving me a great massage and a great sales pitch but my GF won't let me buy anything without her being there (of course when she comes to the spa, she gives the opposite story)
I have never gotten a "hard sell" from any CCL cruise (12 so far). Even in the spa, when I get my hair done, I had to ask about the products they used (I loved them) and asked if they were for sale. I have never been pushed into spending any extra money that I didn't want to spend - not on dining, spa, or "cruise clubs".
We don't have to disagree. You should not be subject to a continued sales pitch if you have asked it to end (or be minimized). I don't "spa" . If I did I would ask once nicely andif the selling continued I would ask once more nicely. If the selling continued, I would sit up and say "this session is over and I am not paying for it unless the selling stops", "I have asked you to stop twice nicely".
At that point I wouldn't imagine it would be a very relaxing experience. But I bet the selling would stop.
Don't deny yourself the massage on your next cruise. Be a little blunt and ask up dfront specifically for no sales pitch. If they say they can't, then agree to disagree with the massage therapist and ask for the spa manager.
I'm usually good about resisting the sales pitch, and I manage to steer clear of the art auctions (I know there are people who are fond of them, but they've always seemed like money pits to me) and gold by the inch, etc. But on my most recent Celebrity cruise I had a massage from an Australian gentleman who had the biggest, softest brown eyes, and I couldn't say no. I ended up sneaking up to the spa the next day to return them. I mean, I thought the stuff smelled wonderful, and it made my feel nice and loose, but there are better things I can drop $300.00 on.
My last cruise was on Carnival Glory with 16 family members and friends. My husband and I were given a couples massage as a gift from my sister.
When we the first masseuse came in I immediately and politely told her that we were not interested in any products. We simply want to relax and enjoy. It was a perfect experience. We tipped nicely and left quietly without any hassles.
My sister-in-law had spa treatments 6 of the 7 days we were on the ship. About 1/2 way through the cruise she commented that although she was offered products, I polite "no thank you" ended any further discussion. She was pleasantly surprised.
My nieces, on the other hand, spent a small fortune in "products". Shoppers all the way.
When I get a massage at the spa, I tell them upfront that I am not interested in their products, and am here for the massage, it normally works. They also sometimes try to short you the time, to me a 1/2 hour massage is 30 minutes, no less.
Honestly, the first time I discovered I could take cash advances on my SeaPass in the casino, that's when I truly started getting myself in trouble.
Having to pay extra for services or amenities doesn't bother me. I have to pay for massages and mixed drinks on land, and those are things I don't really have time for in day-to-day life. I consider them a bonus for having worked hard.
I have never been pressured on a Carnival ship. I jsut say no thank you if I am offered something I dont want to purchase. It's easy as that. Same as with vendors on the ports shopping. if they are being too pushy I jsut say NO THANKS! keep walking... Happy cruising.....
I think we all know and accept the fact that some things are at extra charge on cruise ships. Though this differs by line, things like excursions, spa, and items in the ship's store are always extra. Some lines have a long list of additional "extras", along with lower fares to compensate for the lack of inclusions. I think we all know this too.
Perhaps the problem is that the WAY these extras are marketed onboard some ships approaches the level of a State Fair. Blaring announcements over the speakers for bingo, art auctions, ship's store specials, and the like. Port lectures that are nothing but sales pitches for the excursions the ship sells and local merchants with which the ship has a tie-in, and contain little educational info about the port. Printed daily schedules left in your cabin that are over half adds. And of The lines we've taken, NCL has been the worst in the "tackines" in which they market their extras.
Some cruisers like the "cafeteria" approach to cruising where little is included in the fare, but is at extra cost, BUT the fare is low. That way, these cruisers can pick and chose which extras they wish to buy -- or not. But the manner in which the ship informs such cruisers on such ships of the details of the extras can still be tasteful --- right?
I appreciate everyone's replys. I don't have a problem telling people no - or I would have purchased the $500 spa products, I just didn't appreciate the therapist telling me 'my products' were cheap and that she was just being honest with me about my skin 'not like my friend but as a professional'. I do agree that next time, if there is one, I'll be upfront and ask them not to give me a sales pitch. On some of the other replys, it wasn't only at the art auction, or shore excursion talks that the sales pitches were given. We got them at 'every' talk/activity we attended. Whether it be before the comedy show, after the las-vegas show, or waiting for bingo to start. Every time we walked into the 'auditorium' we knew we'd be getting some type of sales pitch.
Texasmunk, I didn't get your list of cruise lines that don't have heavy sales pitches.
Atlertx, I think we have at least 2 things in common. I didn't get Tuxasmunk's joke about the "list" either until a friend of mind explained it. . When it comes to anything to do with computers, I just assume it's something I'M not doing right. That's why I posted back, "what am I supposed to click on" to get TM's list. Oh, well...The other is that I agree about the agressive sales pitches. I hear you, it's not so much a problem just saying "no" as it is just plain annoying. IMHO, I think a little toning down, and sensitivity to timing in this area just might improve their sales. Sure, I expect they're going to want to sell me whatever they can, but after a nice relaxing massage, the last thing I want is some overzealous sales talk I've got to lug out all my defenses to ward off. I just want to go out by the pool, relax some more and read my book!
Atlertx when you go to Mcdonalds and you buy a burger and they offer you fries do you freak out and think they are pressuring you? Maybe your products were junk and this therapist is a professional. I am a TA or as we are called cruise expert I will tell someone that the old saying "you don't spend to much time in your room is crap, " and having an inside room is like sleeping in a closet, if they feel that is pressure oh well. When someone tells me they booked a balcony and they didn't enjoy it first I will try to figure out what is mentally wrong with them and if there is nothing (which I doubt) then I will change my thinking.
ousoonerfanintexas, why are you picking on this woman? All she did is voice her gripe, and isn't this is the place to do it? This isn't about French fries at McDonalds or the "professionalism" of the make-up therapist (or the "professionalism" of some TAs, aka cruise experts. Eveyone is entitled to their opinion, and it really gripes me when that is not respected! BTW, I've done, inside, outside, balcony and suite, and my answer to you is I pick the category based on the itinerary, the ship, length of cruise, and the current condition of my bank account. My TA knows this and respects it. If he didn't, I'd be long gone!
Re: Re: Re: Are all cruise lines selling machines?
I have never had a massage on a cruise ship. Infact, I am lucky just to be able to spell the word. I don't really mind the advertisements in the daily bulletin, the announcements about bingo and the art auction and the people trying to take my picture. I spend my money when and were I wish.