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  #1 (permalink)  
Old July 21st, 2005, 09:08 AM
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Default Its not fair my cabin price has gone down

I am so hurt. I booked my cruse months ago and just yesterday I saw that my travel agent lowered the price for my same cabin category. Do you know if I am entiteled to a credit of the the difference 54.00pp. Just asked and they said it was a new promotion for new bookings only. would a cruise specialist help me understand this so called policy. uuuuuuuuuuuggggggggggghhhhhhhhhhhhh!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old July 21st, 2005, 09:16 AM
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Default Re: Its not fair my cabin price has gone down

I'm sorry they won't reduce your fare. This happened to me recently too, but when I called my TA and asked about it she said she do what she could and in less than an hour I had a new confirmation in my email showing me booked at the reduced fare. I guess maybe my cruiseline wasn't using it as a promo for new bookings only.

I hope you can somehow get it to work in your favor. Heck, you'd save enough for an extra shore excursion!

Good luck with it.

Brenda
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Old July 21st, 2005, 09:19 AM
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Default Re: Its not fair my cabin price has gone down

san - since this sale is for new bookings only, what you can do, is call your travel agent, cancel your original booking(make sure they don't charge you a fee) and then re-book - make sure you get the same cabin catagory at the sale price.- just make sure that the cabin is available before you cancel your original booking. Its just a computer transaction.
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Old July 21st, 2005, 09:42 AM
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Default Re: Its not fair my cabin price has gone down

In the past, if there has been a regular price reduction (on website etc) then I have just called and they have reduced the price. If it is a special like RCI's "happy tuesday" or something then I think it's only valid for new bookings and within that time frame. Most of the time the specials are within a couple of months of departure and as such you are not able to cancel without penalty and rebook. It's the chance we take when deciding to go ahead and book or wait for a price drop. Get the special in print and see what the conditions are on it before taking your TA's word on it. Most are very honest and professional but I did have an instance where I was entitled to the price drop but the TA had charged my visa directly as the merchant (not the cruise line) and they were trying to keep the dollar value of the price drop for themselves (which worked out to more than their commission). Good Luck anyway.

banker
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Old July 21st, 2005, 10:31 AM
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Default Re: Its not fair my cabin price has gone down

San,
Your TA didn't lower the price, the cruise line did.

If you have made final payment on your cruise and are inside the penalty period you can't cancel your booking and rebook to get the lower price. The cancellation penalty would be MUCH more than the $54 you would save.

It's just something the cruise line does to fill up the ship and something we have to live with.

Sometimes you're the bug and sometimes you're the windshield.

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Mike

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Old July 21st, 2005, 10:40 AM
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Default Re: Its not fair my cabin price has gone down

Hi San,
Just wondering if you have a specific room booked. Sometimes the price lowers for cabins left which you may not want to be in, like by the elevators. I think you may be able to get an upgrade, but I did this once and was put where the tenders came right below us and it was noisey sometimes.
K
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Old July 21st, 2005, 01:18 PM
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Default Re: Its not fair my cabin price has gone down

Why do you think you should get the reduced fare? I bought a portable DVD player when they first came out for 250.00 when I was walking thru the same store yesterday the same thing was 175.00. Do you think they will give me the 75.00...NO. If you buy a car for 10k and the next week it is 8k do you get 2k taken off of the price so why should you get a reduced rate.

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Old July 21st, 2005, 01:59 PM
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Default Re: Its not fair my cabin price has gone down

if the dealership told me when i ordered my truck that between then and the time they delivered it to me if the list price with the options was lower they would honour the lower rate....then YES!

banker
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Old July 21st, 2005, 02:17 PM
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Default Re: Its not fair my cabin price has gone down

Our agency has a policy to always reduce the price of the cabin as long as its not a special promo that doesn't include current bookings. I have gotten "the call" many times and was so happy, I'd never leave this agency. THeir were times we got a reduction of $500.00 +. They are aces in my book. If you want to know the agency, give me an e-mail.
Happy sailing,
sea angel
ps.........you'd never get a deal like that on an .com agency. thats how they make the big bucks!!!
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Old July 21st, 2005, 02:18 PM
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Default Re: Its not fair my cabin price has gone down

Why are you being so harsh on this person, they only asked a question. No need to shout about things outwith this market !

And as a TA you maybe could have explained better the economics of selling cruises.

That being, from those who book as soon as the brochure comes out, and usually at little discount to the TA and also them from brochure prices. No TA control

Compared to those that hang off until nearer the time,,and when the line feels they are short of filling cabins, release a new deal to the TA's to gain more public interest. And that deal and discount increasing will keep going until that ship sails,,,with full cabins.

Its called chance, but it's up front, get your deck, get your cabin, take a chance on price if paid early, but then dont complain that the cabin next to you is sold a week before the cruise much less than you payed

But if, cabin deck etc etc does not bother you, then take whats available at the last minute and enjoy your vacation and the discount achieved,,,through risk.
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Old July 21st, 2005, 02:22 PM
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Default Re: Its not fair my cabin price has gone down

Out of sync,,,,, and before my angel lets rip at me,,,my comments are regarding whats above Bankers
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Old July 21st, 2005, 02:36 PM
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Default Re: Its not fair my cabin price has gone down

No worries David, I got understood your comment had nothing to do with mine. I am, after all, your angel
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Old July 21st, 2005, 02:53 PM
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Default Re: Its not fair my cabin price has gone down

There's lots of variables as to whether you'd be able to get any compensation for the drop in price.

Each cruise line has their own policies as to what they'll do. Some, even with the "new booking" notation, will offer the discount... basically guaranteeing your price to entice you to book early.

Others will offer compensation by means of a shipboard credit. Others will do nothing.

The one thing is to be sure the new discounted rate you're comparing to is for the same cabin and category as what you have booked.

If you want to say which cruise line you're booked on, and how close to sailing date you are, we may be able to help with other suggestions.

I will say, if an agent wouldn't at least approach the cruise line to ask for some compensation, or gave a response such as O U's, I'd be shopping for a new agent post haste!

Even cruise line executives will tell you their pricing structures are set up to offer the lowest prices for those who book early. Some will back up that statement by protecting your price, others only pay lip service to it.

All their advertising wants you to believe that you get a better price by booking early. They notate "early booking rates" , "love boat saver rates" etc. The should stand by this pricing policy with price guarantees.

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Old July 21st, 2005, 03:20 PM
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Default Re: Its not fair my cabin price has gone down

I still say they shouldn't they give you the low rate.

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Old July 21st, 2005, 04:06 PM
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Default Re: Its not fair my cabin price has gone down

Remember also that even if you can cancel and re-book at the lower rate without penalty the cruise line will probably tell you that you can't do it. Simply because they would much rather have the higher rate.

However if you stick to your guns about wanting the discount and have a good TA, you should be able to get the discount. Assuming of course, as everyone else has said, that you do qualify for the discount.

This happened to us once when a cruise we were booked on was offered at 2 for 1some time later. The cruise line naturally said: "Sorry, we can't help you." But some good work from our TA finally got them to see the light. A good TA should be able to help you out, if yours can't .... dump him/her.

Stick to your guns and good luck.
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Old July 21st, 2005, 06:04 PM
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Default Re: Its not fair my cabin price has gone down

Why should an exception be made when san booked the cruise he/she agreed to we will say 500.00 per person. Nobody forced her/him to agree to that. Just like signing a lease you agree to 700.00 a month and if next month the apartments have a 550.00 a month special they don't have to lower your rent so why should the cruiseline?

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Old July 21st, 2005, 07:13 PM
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Default Re: Its not fair my cabin price has gone down

Comparing a cruise to other purchases.. cars, homes, stoves etc doesn't work.

In those cases the retailers don't ask for your money up to a year or more in advance of your purchase. Yet, some retailers do offer a price guarantee on some purchases for up to 60 days after purchase to make their customers feel comfortable they are getting the best price.

Cruise lines allow people to cancel for ANY reason within a specified time frame depending on the length of the cruise. They do so to encourage people to give them their money to "use" well in advance. They also advertise "specially discounted" early booking rates. If those "specially discounted" rates turn out not to be, they should bear some responsibility for their misleading promotion. The cruise lines have established the business model. They should not expect to adjust the model at will with no risk.

Selling cruises is not like selling shoes! There are no similarities, other than money is exchanged. As an agent I am surprised you don't see the difference.

A while ago I wrote an article on this subject. Various cruise lines may have changed their policy since then.. but at the time. Royal Caribbean and Celebrity guaranteed their pricing right up to the day of sailing. Carnival said they treated each incident on a case by case basis, and gave shipboard credits for the difference (or part of the difference). Princess did nothing to protect or guarantee their passengers' price.

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Old July 21st, 2005, 08:48 PM
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Default Re: Its not fair my cabin price has gone down

So ousoonerfanintexas, how's business?

banker
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Old July 21st, 2005, 09:05 PM
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Default Re: Its not fair my cabin price has gone down

banker!

Why should anyone expect to get the lower discounted rate, Sooner? Because some cruiselines often give them, that's why.

dorothy

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Old July 22nd, 2005, 07:20 AM
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Default Re: Its not fair my cabin price has gone down

Business is good banker thanks.

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Old July 22nd, 2005, 08:29 AM
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Default Re: Its not fair my cabin price has gone down

Kuki's explanation is excellent. The cruiselines should not punish the customers that have been good enough to book in advance and have allowed the cruiseline to use their money interest free for however long. If they want people to book ahead, so that they have an idea of full their ship is going to be a few months ahead, then they should give you an incentive to do so. The incentive being that they will guarantee you the lowest rate in exchange for using your money.

However, when push comes to shove, if you are willing to walk away from the deal because they are trying to gouge you, they'll usually come to their senses. At least in my experience anyway.
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Old July 22nd, 2005, 08:51 AM
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Default Re: Its not fair my cabin price has gone down

cruise lines make alot of money using the "float" system...they never want to give you money back which is why the use an onboard credit, which is actually a way to try to seduce us to spend more money..cruise lines are becoming more sophsticated using inventory control computer programs which do an increasing effective job in managing cabins at the highest pricing ratio..they have now the technology on a daily basis to track the effectiveness of promotions and can stop them at a moment's notice when it starts creeping into it's yield management ratio

another reason to have a good travel agent, because they can do alot better monitoring the cruise lines then we can
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Old July 22nd, 2005, 12:06 PM
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Default Re: Its not fair my cabin price has gone down

Kuki I still disagree with you. Lets look at the other end which happens more. Jane and John want to go on a cruise and get a price of 499.00 each which they like but first they need to get airline tickets, get the time off work and find a sitter for the dog. all this takes one week and they cal back and the price is now 549.00 per person. Maybe we will say they put the cabin on hold but let it expire. They have proof that the cruise was 499.00 but they still have to pay the 549.00. The cruiseline is a business like any other. So if a person books a cruise at 499.00 that is the price they agree to. If the price goes down and the customer wants to cancel and rebook, wait three months for the refund well i guess thast is their choice. If they are in penalty then the cruiseline shouldn't have to honor the lower rate. Retailers don't ask for your money a year in advance but whatever you buy you agree to that price and if the company put the same item on sale next week then the retailer shouldn't have to give you the lower price. Now believe me people buy a cruise and what happens to me the most isn't so much the price but the promotion. Mostly ship board credit and for new booking only, and yes I have to tell them no they can't cancel and rebbok and get the SBC.

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Old July 22nd, 2005, 02:36 PM
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Default Re: Its not fair my cabin price has gone down

Kuki,

We sail 99% of the time with Princess and on a # of occasions we were given a reduction passed on from Princess to our agency, so your information on Princess seems to be incorrect. Of course, now a days the ships filling up quicker and for more $$ so I don't expect many or any reductions in the near future.
Happy sailing,
sea angel
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Old July 22nd, 2005, 06:20 PM
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Default Re: Its not fair my cabin price has gone down

Yes Sooner, but the fact remains that many cruiselines DO give you the lower rate, or an onboard credit. Obviously the cruiselines often disagree with you. The price you book isn't necessarily the price you wind up paying (thank goodness). You may agree to a certain price when you book, but when the cruiselines are willing to agree to a LOWER price if they drop, why on earth wouldn't you? Many retailers will also give you a lower price is they have a sale on an item that you bought the week before.

I have to say, I'm feeling kinda sorry for your clients if you don't go to bat for them getting discounts and credits that other TA's are getting for their clients.

I just saw the price go down on our September cruise, called my TA and she CHEERFULLY called Carnival and got the reduction. It took about 10 minutes. What's the big deal?

dorothy

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Old July 23rd, 2005, 03:15 AM
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Default Re: Its not fair my cabin price has gone down

I think the travel agent should be kinda like a lawyer. Your lawyer is obligated to act on your behalf and in your best interest. So should the travel agent. An agent should try to maintain customer loyalty by doing what they can for the customer instead of protecting the profit or interests of the supplier of the product.

From what I know, in the old days before my time, a travel agency was more like a ticket office appointed by certain airlines to sell their tickets (before that it was passenger ship lines). So, a travel agent would be "appointed" by B.O.A.C. or Pan Am etc. to act on their behalf and sell their tickets to the public. Then came an association where airlines collectively appointed certain agencies to sell tickets on their member's behalf (IATA). The evolution progressed to the point where the loyalty shifted to the customer, because an appointed agency basically sold all airlines, so the focus shifted to the clients needs. I think.

I am no expert in this subject, so anyone who really knows about this stuff please correct me where I'm wrong.

Now during this travel agent evolution sooner, I think you forgot to evolve to at least trying to do what you can for your customer. In broader terms, I think you are thinking like an old P. & O. ticket agent at the beginning of the last century. I do not think you should be arguing against giving something to a customer that the cruise line may be willing to give to the customer, or that the customer may be entitled to. Are you my travel agent or the supplier's agent?

banker
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Old July 24th, 2005, 09:42 AM
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Default Re: Its not fair my cabin price has gone down

When a TA works at commission that's what happen.It is the salary to live on.
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Old July 24th, 2005, 01:17 PM
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Default Re: Its not fair my cabin price has gone down

huh?

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Old July 24th, 2005, 04:13 PM
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Default Re: Its not fair my cabin price has gone down

I wouldn't just assume you can cancel and rebook at new price - read the fine print. Many will state that if you have a current res, then you cannot do the cancel and rebook. I have seen a couple of offers for my cruise (before it sold out) and by reading the fine print it specifically said that I could not, nor would they accept a cancel and rebook.

Check it out closely before you decide what to do.

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Old July 25th, 2005, 01:27 PM
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Default Re: Its not fair my cabin price has gone down

Carnival rep told me not to pay cruise in full. If there was a price reduction, we would get it, but not if pd in full.
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