My sister has booked 2 cruises thru them and been very satisified.
Carnival Elation March 11
Carnival Imagination Sept 07
Carniival Sensation Dec 06
RCI Sovereign of the Seas Sept 06
Carnival Miracle Sept 05
Carnival Glory Sept 04
Carnival Fantasy Jan 04
I used vacations to go for my most recent cruise. This was my 8th cruise... my TA wanted to overcharge me so I went elsewhere. I picked VTG because the offered a $50 ship credit. 2 weeks before I left I tried to email my TA to figure out how I got the credit. I had to email the web site and his manager and the CEO before I got an answer. The manager said everything was straightened out (in the second email - his first reply is that they were overwhelmed with katrina... this should have been taken care of before then). When I got on my cruise I checked TWICE with the purser for the credit which wasnt there. I emailed the TA while onboard and go no response... I started emailing the CEO and the Manager when I got home then got a reply and they mailed the check for the credit to me which I got. Things worked out in the end but I wasted alot of time sending emails to get thin gs taken care of. Oh and the best part???
I emailed the TA to get a price on my cruise I am taking in FEb and guess what??? He never emailed me back.... weird....
I once booked a cruise through VTG. Had problems getting in touch with my rep. No email replies, no other person willing to help. I promptly cancelled with them and got much better service with my regular TA. I have learned from past experiences, that it is worth the extra $100-200 to have the peace of mind knowing that I can contact her or their 24hour VIP hotline that has access to my reservations.
I have a subscription with them and use their site to find the cheaper cruises. Then I go to the cruiseline site and dicker with them. Yes, I said "dicker". How many know what that means?? Shows my age. Anyway, I get the cruise at the same price as VTG but, since I am a past guest, I get another discount from the cruiseline which makes the cruise cheaper than VTG.
Cruised more times than I can remember.
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We have used VTG 2 times. First time we had no issues and was very easy. Second time when we found out we were dealing with a new person it was to late to change people. We had told her that we would fly out of Louisville Lexington or Cinncinatti and we were going to work that next day after coming home. She booked us on a flight that arrived home after midnight. Then arrived home 1.5 hours later to get up and go to work at 6:30. We tried to change the flight to Cinncinatti because there were open seats on a flight that would arrive at 5:00pm. She could not or would not change the tickets. I tired to change the tickets on my own with the crusie line but could not.
Beware of booking the flights through the cruise line. You cannot change the flight unless you go through the cruise line except on the day of travel. Spring break took care of the day of travel.
After the first two times booking with vtg I have decided not to use anyone else until a problem crops up. I never have trouble getting in touch, every agent has given me their personal extension on then 800 number and if the agent is not available, i just ask the operator and she always finds me someone who can take care of any questions in one phone call. I truly recommend them.
She did not even check the other airports. She booked the flights before we were able to reply and say no to the late night flight. Then it was a big hassle to do anything.
She told us one option was cancel our booking and rebook the cruise and flights.
Second option was change the flights only but Costa would charge us 50% of the ticket price to change the flight. I asked the Costa rep. about that and he said that was not true but now there were no flights available to the other city. On line it was showing empty seats on the flights from FLL to CVG. I learned the hard way to always book our on flights.
You cannot change the flights on the same day at the airport to a different city either. I did find this out.
We used VTG for our cruise last month and had zero problems with them. I spoke to the rep three different times, checking different ships and cabins, and she was great all the way through.
We travel a lot, and I used to be the travel person for a big corporation, so I feel very comfortable researching and making my own travel decisions. If we were less experienced, I don't think we would have gone with VTG.
BTW - we have a credit card with a brokerage house, and they now offer full cruise booking services, including guaranteeing the lowest price. We will probably use this option for our next cruise.
RCCI Mariner of the Seas - Western Caribbean - March 2006
Next up ... Mariner of the Seas - Eastern Caribbean - September 2006