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Old April 8th, 2006, 02:28 PM
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Default Okay, tell me how they give upgrades?

What is the criteria? We have been on twenty plus, never ever had an upgrade in our lives.

7th time on one line coming up, again balcony cabin. Never got the upgrade to a mini-suite, so who gets them?

Do you know someone that actually got one, maybe you did? Tell me how you or they got it.
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Old April 8th, 2006, 06:24 PM
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David-did you book a room assignment or guarantee? The best I can figure is that if you book a guarantee you are most apt to eligible for an upgrade. We booked an 8A balcony guarantee on the Legend for 4/26 and when our docs came, it looks like we got bumped up to an 8I-extended balcony. Don't know how or why but we're happy!
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Old April 8th, 2006, 06:51 PM
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Hi DavidB,

There doesn't seem to be any reason to be offered an upgrade. Our last cruise was our first on NCL and we were offered an "upgrade". We had booked a specific cabin, not a guarantee.

It wasn't in an area that we wanted to be, so we turned it down.

Maybe they draw cabin numbers out of a hat?
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Old April 8th, 2006, 10:30 PM
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We have also been on 20 plus cruises, some with a guarentee, and we have never been upgraded.

I do have trouble believing the stories that sometimes appear about
someone being upgraded from a lower inside cabin to a suite. I realize the old bad David would have had an appropriate comment on that situation.

We did get to dine with the Captain on one cruise, so I guess that it is possible to get a massive upgrade.
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Old April 8th, 2006, 11:12 PM
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I don't know about stories about lowly inside cabins to minisuites, but I can speak from personal experience that I had twelve clients who booked the least expensive inside rooms as a guarantee on the CostaAtlantica last year during its Caribbean season, and every single one of them was upgraded into one of the most expensive balcony cabins. They even managed to get all six couples cabins right next to each other.

This may be the exception rather than the rule, but I've personally gotten modest upgrades on Carnival and NCL, and I've had plenty of clients get upgrades on Princess or HAL.
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Old April 8th, 2006, 11:36 PM
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It has to be random or fate or placement of the stars and planets!

I've been on 10 Princess Cruises, 10+ HAL, 3 Norwegian and about 8 others and was upgraded only once. And that was because the previous cruise was cancelled due to a propeller problem (Sky Princess, 1995).

I usually book guarantee cabins and hope for the best. Can't complain, any cruise is better than no cruise!
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Old April 9th, 2006, 12:06 AM
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They put all the guarantee cabin numbers into a big bin and the number pop out like a big lottery drawing.

Anymore it really seems to have more to do with inventory control than with the agent or who or what cabin you booked. The cruise lines will upgrade low end cabins in each category so they can offer low end fares as the sailing date nears. You usually will stay within your same level: Inside to Inside: Outside to Outside and Balcony to Balcony.

Oft times, getting a one or two category upgrade may only mean you are moving one or two cabins up the hall and the cabin is identical. A four category upgrade can mean you are directly above the original cabin but now you are under the dance floor. (But true)

Take care,
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Old April 9th, 2006, 02:15 PM
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Hi Mike, missed you buddy.

It’s all true, there is no rhyme or reason why people get upgrades. You would think with all the "loyalty" cards out there, that they would start on the basic principle of how many times has this person sailed with us, and who much have they spent on our ships!

With everything on computers, it cannot be that difficult to figure out.

Ps Mike, am I still the biggest griper on gripes or has Banker taken advantage of my “leave of absence?
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Old April 9th, 2006, 11:15 PM
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We have sailed 13 times with HAL on 11 of those cruises we booked guaranteed inside rooms. We were upgraded to outside window cabins on all but 3 of our cruises.

We don't know the rhyme or reason behind this, we are just grateful that the upgrade fairy has been kind to us.

We leave in 205 days for Hawaii, may she sprinkle her dust upon us once more.
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Old April 10th, 2006, 01:38 PM
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its quite simple really. Its all up to the Upgrade Fairy!
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Old April 10th, 2006, 01:43 PM
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Okay, so how do I get her email address, and how much is it going to cost me
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Old April 10th, 2006, 02:15 PM
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Dave, that is the best-kept "trade secret" in the cruise industry!!
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Old April 11th, 2006, 05:35 PM
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Old April 20th, 2006, 10:31 AM
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When Sandra and I cruised the Grand Princess in '04, we received an upgrade ourselves. That particular time we booked through a TA and went as a group. The entire group was upgraded but DF and I got a better deal than most. :o
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Old April 20th, 2006, 02:15 PM
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I'm not sure what an upgrade really is. I thought that if you booked the lowest price, and got a room that was more expensive, that was an upgrade, but then I hear people say that an upgrade is going from inside to balcony. Does all of the above count as an upgrade?

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Old April 20th, 2006, 03:07 PM
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Quote:
Originally Posted by Luanne
I'm not sure what an upgrade really is. I thought that if you booked the lowest price, and got a room that was more expensive, that was an upgrade, but then I hear people say that an upgrade is going from inside to balcony. Does all of the above count as an upgrade?
Yes: Any cabin at a higher category than the guaranteed category you booked is considered an upgrade. Sometimes you can go up multiple categories and "sometimes" you can jump from inside to outside and outside to balcony. There are also RARE times you make the big jumps from inside to balcony and outside to suites but those are rare.

Most of the time an upgrade from an 8A to an 8B balcony on Carnival or a BA to BB balcony on Princess isn't anything more than moving one cabin down the hall. Or moving up from a 4A to a 4B on Carnival means moving up one deck.

There are also the stories of people booking the lowest grade cabin and ending up with the Penthouse. It probably has happened but most of the stories have probably become more Cruise Legend than fact. People have "heard" of someone it has happened to but it's really hard to find someone who's had it happen to them.

Take care,
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Old April 20th, 2006, 03:14 PM
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Mike, It is great to have you back!! Okay, in that case I have been upgraded 3 out of 4 times. This last time has been the biggest jump. It is also the highest up on the ship we have ever been. Lido deck. I got this one from Carnival during a one day sale. It was still a balcony, but 4 decks up.

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Old April 21st, 2006, 04:27 PM
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But has anyone ever had an upgrade from a O/S balcony to a mini suite or suite? How did you get it?
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Old May 1st, 2006, 04:37 PM
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Default A small little trick

Ask for it! All they can say is no.
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Old October 4th, 2006, 02:02 AM
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On my cruise I had an outside on the bottom deck stern of the Westerdam and was upgraded 8 categories to the 2nd best verandah category 5 decks higher in the bow. It was fun and I won't mind it again on the Oosterdam, but I specifically booked the Lower Promenade deck on the Amsterdam and I wouldn't be pleased if they upgraded me since most of the staterooms on this ship are on the lower decks. Has anyone ever been upgraded to a lower deck?
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Old October 4th, 2006, 05:49 AM
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I am Platinum on Carnival and only received an upgrade once. We had booked two balcony staterooms next to each other and two weeks before departure date, our T.A. called me and stated that she had a Carnival rep on the line who asked if we would consider an upgrade to a Category 11 suite. Of course, we said yes. Our T.A. informed us that Carnival had buyers for our category staterooms and looked online for Platinum members who were booked in our category that would be willing to swap out their rooms. This is the one and only time we have ever been upgraded.
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Old October 5th, 2006, 04:40 PM
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Now that’s how I would expect it to work rosetattoo, nice one.

And this could be another full thread on its own...if this “upgrade? goal is not the potential reward for those that "sail the line", always.

So, why take out their loyalty card and spend your vacation money only with them.... apparently building points to "nothing" of value?

Free wine tasting events, chocolates and an on ship use robe etc, sorry but by this point I've already spent at least $20,000 on your line to meet that mark.

WHERE for my loyalty to YOU….is my real reward, that actually means something that changes my vacation and seen as a thank you for my loyalty…and money?
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Old October 5th, 2006, 10:51 PM
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I agree with you 100%. Loyalty to one cruise line to attain a certain status is not worth the few crumbs they throw you (in my opinion). The two items that would make my loyalty worthwhile, they don't offer. One is a lower, and I mean a lot lower, cruise price and/or an upgrade and I'm not talking about an apples to apples upgrade to a higher deck, I'm talking about an interior or ocean view to a balcony or a balcony to a suite. The cruise lines do a good job marketing their rewards programs but the rewards are rather insulting to me as a frequent cruiser. The only two rewards that we have used as Platinum members on Carnival are VIP check-in and occasionally, early debarkation, the rest of the stuff is a lot of smoke and mirrors. They will never give deep discounts or upgrades, never. Even drink coupons and dinner certificates for their reservations only restaurant would be appreciated. Before anyone accuses me of not being grateful for what they do offer, just remember how much money each cruise costs and multiply that by 30+ cruises.
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Old October 5th, 2006, 11:26 PM
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rose:

I agree. The incentive programs, especially by Carnival are not what the cruise lines make them out to be. Smoke and mirrors is a good description. If they want to retain and reward their repeat passengers then they should do it in a more meaningful way.

Take care,
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Old October 6th, 2006, 10:31 AM
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Most often I take the time to pick just the right cabin category and location and I just pay what it cost. But I know how to get an upgrade and have been upgraded every time I have requested it--Most recently to a suite. I would tell you how to do it but then everyone would know and what fun would that be.
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Old October 6th, 2006, 07:14 PM
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Sorry Vic, but you are talking to people that have been around this game for many years. And no matter the line or ship, you appear to have the "Magic Bullet" for getting upgrades..and no problem for you.

Sorry, but that’s just bollocks, and for me, that’s an impolite person’s way of saying..... I don’t believe you….Back it up or back out.

You can’t tell us the secret….. fine, that’s because it’s not real.

So I'm laughing my butt off at this comment....wrong? So who or what did you expect to react ....was it the "please tell us the "magic formula" That we all know does not exist in the industry.

Good try . no points
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Old October 10th, 2006, 12:00 PM
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I have been upgraded using "guarantees". I have also been upgraded based on previous cruises. Celebrity moved me from inside to and outside on a higher deck. We always ask if upgrades are available while checking in. Most times the answer is no but we have gone from O/V to a suite for very little $$$. If there is a guarantee category available...I will always take it.

Funship Freddy
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Old October 10th, 2006, 03:31 PM
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Okay maybe I called this wrong, so please accept my ignorance as it may be a TA thing on your side of the pond....but what is a "guarantee category available" and is that restricted to one or some lines?

Put it this way, I book my balcony cabin on deck 10, does this mean I get an upgrade to deck 11, same cabin type but one up or do I now get a mini suite under this guarantee?

I ain't come across it, but thanks Freddy for making me aware.
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Old October 10th, 2006, 03:55 PM
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As I stated earlier you can be upgraded from an 8A to an 8B on Carnival or a BA to BB on Princess and basically move one or two cabins down the hall or maybe a deck up. It is still the same cabin but just a slightly different location.

On certain Celebrity ships you can have a CC cabin on the Penthouse deck or the Sky Deck or a Cat 2 on many different decks, or a CC cabin and a Cat 2 cabin just a cabin or two away from each other. On Century "class" of vessels, especially Mercury and Galaxy, the Cat 2 cabins and CC cabins are exactly the same size.

On Carnival you can go from a Cat 6A to a Cat 6B and move up one deck to the cabin directly above you.

Are these upgrades? Yes. Are they fantastic upgrades? It depends on your perspective.

There are times you do get the good ones but as most people have said they don't happen too often and when they do happen people will definitely say so. People like to tell about the good stuff. I know I do but because of this people tend to think that it is much more common than it really is.

There are times, if there are cabins available, you can pay for an upgrade at the pier or pursers desk and at a lower rate than it may have been offered by an agent, but if the ship is full it isn't going to happen.

I know the agents outside the U.S. and in U.K. do things quite differently so there may be a difference in how they book a "guarantee". I have not heard of a "Deck" guarantee but all of my experience is with a "category" guarantee. The deck guarantee leads me to think that there is something very different in the booking process between the two countries.

I guess we are separated by more than a common language.

Take care,
Mike
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Old October 11th, 2006, 03:49 PM
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Hey Mike, I think we agreed it’s the same on this of the pond also.

So you don't get upgraded from a:-

Inside cabin to an outside cabin

An outside with window to a balcony

A balcony cabin to a mini-suite

If there have been such occasions, then when it happens they are like hens teeth. Very few and rarely seen....So in my mind these "guaranteed upgrades" we are not worth while in the reality of expectation
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