When I bought my latest air/cruise package on Galaxy, Celebrity, I asked my TA if the time between two flights from Orlando to Rome wasn't too short. His reply was, "Celebrity agents are experienced, they will take care of you".
I came to the Orlando airport earlier and asked AA people to put me and my two granddaughters on earlier flight. No luck... Overbooked... Bad weather, an hour waiting on the tarmac, coming to Philadelphia 40 min before flight to Rome... Running through the airport... After cancer treatment...No luggage in Rome... THREE days in a cabin with two irate girls, 18 and 16, having no clothes, no deodorants, no cosmetics -- nothing! The ship store didn't even have underwear!
The cruise was my gift to the oldest granddaughter for her B-day and graduating from high school with highest honors (a valedictorian!) Instead of happy celebration girls had tears .. They accused me of "not doing anything..."
We missed first formal night, we missed first Greek island since we didn't have walking shoes... The consierge gave us T-shirts to sleep in and .. lied to us ...constantly. He even left a message saying that we would get our luggage on a wrong date! He also yelled on my 16-year old when I sent her to inquire regarding our luggage.
The air in our cabin wasn't working at all. We called the master, he fixed it ... slightly.. Soon I became sick with some respiratory illness. The cough was incessant. Since I am on a hormonal therapy, I didn't go to their doctor, thinking that my immune system was probably on overload... I also blamed bad air conditioning... Little did I know.
On the way home the same thing happened - our luggage was left behind. We simply smiled tiredly...
On July 26th I got a letter signed by Dan Hanrahan, President, Celebrity Cruises, stating that one of the ship's officers was taken off the ship with the respiratory illness, "known as legionellosis, a type of pneumonia.."
Thank you, Celebrity and Galaxy, I was having debilitating cough for another week after coming back! Now I know what ailed me! But no paper trail, unfortunately, to sue you.
It was my seventh cruise on Celebrity... .And the very last one...