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-   -   The Holland America "Waitlist" Scam (http://www.cruisemates.com/forum/travel-gripes/331313-holland-america-waitlist-scam.html)

giogyrl April 6th, 2007 11:40 PM

The Holland America "Waitlist" Scam
 
I just had such a horrible experience that I had to post. Ever have a cruiseline offer to put you on the "waitlist" for a sold out cruise? They take a $600 deposit (to your credit card) and in essence, float themselves interest free loans for weeks and sometimes months at a time - all at our expense. They allegedly cleared me for my birthday cruise only to cancel becaue I didn't respond to their e-mail - never got it or the 2 calls they supposedly made (we have a machine) :evil: . They then re-instated me to the list and supposedly cleared me. Once again, when I called to pay the day before it was due I learned they cancelled me supposedly because the due date on the e-mail was wrong & I needed to call the day before! How was I to know of the flaw in their computer system when the agent I spoke to didn't? They then put me on 2 lists for the next 2 sailings ($1,200 deposit, thank you very much!) and 2 days before departure, finally nastily admitted that the sailing was "oversold and no way" was I getting on. $1800 charged & paid to my credit card, no cruise, disappointing birthday, lots of aggravation and no response to my letter to customer service. Way To Go HAL!

mehawk April 7th, 2007 12:46 AM

Go get them Tiger.... GGrrrr :x

jennc April 7th, 2007 09:18 PM

Don't deal with HAL anymore
Service etc has gone way down
For them to keep your deposits like this is unacceptable
JennC

Fieldmouse April 8th, 2007 11:43 AM

I'm sure glad I read this post. We've been debating if we should put a deposit on a HAL sold out Panama cruise. The itinerary is perfect!

Are you sure they are keeping your deposit? We were told that our deposit would positively be REFUNDED if later on we couldn't or decided not to book the cruise.

This IS a disappointing turn of events...if HAL'S service is getting shabby.

lulu48 April 8th, 2007 01:36 PM

If you do not get a cabin they will refund your deposit.
It seems to take longer to get the refund for some reason.

richstacy April 8th, 2007 02:37 PM

They are not keeping the deposit. That's nonsense. Suggestion: book your cruises earlier.

DavidBgood April 8th, 2007 03:08 PM

"They are not keeping the deposit." Who said that, did I miss it?

But a perfect example of a GRIPE, so bad reading that scenario for more than one reason. An ordinary person with good intentions caught up in the "excuses" lines give and the result of it

Aidan April 8th, 2007 03:21 PM

Re: The Holland America "Waitlist" Scam
 
Quote:

Originally Posted by giogyrl
They take a $600 deposit (to your credit card) and in essence, float themselves interest free loans for weeks and sometimes months at a time - all at our expense.

. . . .

They then put me on 2 lists for the next 2 sailings ($1,200 deposit, thank you very much!)

After they kept your $600 deposit for "months", why did you give them another $1,200?

richstacy April 8th, 2007 08:05 PM

They get the use of the money while it's on deposit and make the interest during that period of time. They don't keep the cash. That would be stealing. HAL are not thieves. Nor are they any different than any bank or any other cruise line as far as using your money is concerned.

giogyrl April 10th, 2007 12:53 PM

They don't keep the deposit but they don't refund your credit card until after the sailing departs even if they know there is no way space is clearing.

IBCRUZIN' April 10th, 2007 04:41 PM

I am naive. Why would someone waitlist on a particular cruise? Why not just book one that you can confirm? Is this something that just Holland America does?

richstacy April 10th, 2007 06:15 PM

Well, IBcruzin, If you ever decide you've seen enough of the Carribean and the Mexican Riviera (which most cruisers decide eventually) and want to take a special cruise to an exotic destination -- well those just aren't interchangable.

IBCRUZIN' April 11th, 2007 10:56 AM

Quote:

Originally Posted by richstacy
Well, IBcruzin, If you ever decide you've seen enough of the Carribean and the Mexican Riviera (which most cruisers decide eventually) and want to take a special cruise to an exotic destination -- well those just aren't interchangable.

Oh O.K. I think I understand. The more exotic itineraries fill up quickly and there is a long wait for an available slot. Is this why?

I looked at the places you have been and you have, indeed, been to some very interesting corners of the world. I hope to visit many of those locations too. I hope to hit the south pacific and see alaska within the next 24 months.

How far in advance do you book your more exotic itineraries?

richstacy April 11th, 2007 12:51 PM

Ibe, I have never "waitlisted" because we always book months in advance. I'm retired so it's easier for us to do that than for worker bees. Sometimes the longer cruises involve repositioning the ship (say from the far east to Alaska, or the Caribbean to the Mediterranean) and you can get a pretty good deal. You have to keep a close watch on the website on the cruise line you are interested in. :)

Fieldmouse April 12th, 2007 12:29 AM

We were thinking of being on a 'wait' list because we wanted a specific cruise itinerary AND a class of cabin.

Even though the ship had cabins still available...the deck level and the class of cabin we wanted was completely booked.

After reading the OP we decided against it.

lulu48 April 12th, 2007 10:22 AM

Quote:

Originally Posted by Fieldmouse
We were thinking of being on a 'wait' list because we wanted a specific cruise itinerary AND a class of cabin.

Even though the ship had cabins still available...the deck level and the class of cabin we wanted was completely booked.

After reading the OP we decided against it.

W/l for a cabin class is different from w/l for a sold out cruise.

If your cabin cat is sold out you may get an upgrade.

If the ship is sold out you will get to stay home!! :D

Fieldmouse April 12th, 2007 07:10 PM

Quote:

Originally Posted by lulu48
Quote:

Originally Posted by Fieldmouse
We were thinking of being on a 'wait' list because we wanted a specific cruise itinerary AND a class of cabin.

Even though the ship had cabins still available...the deck level and the class of cabin we wanted was completely booked.

After reading the OP we decided against it.

W/l for a cabin class is different from w/l for a sold out cruise.

If your cabin cat is sold out you may get an upgrade.

If the ship is sold out you will get to stay home!! :D


Yup, you're right...but for us...part of the cruise experience is the ship!

I have some disabilities...(none major or serious) but we tend to spend more time in our cabin than most other passengers. So the right cabin and deck IS a major consideration when we book a cruise.

We tend to book early and request a specific deck and cabin. We have in the past, by booking early, got some great deals. But when we didn't ...it was still good, cause we got the cabin we wanted.

Of course, if we had our 'rathers'...my DH would like to book, cheap inside, most any deck above the water line...and we'd cruise like crazy!
Unfortunetly, that can't happen...BUT we at least have the cruise like crazy attitude!!!! LOL LOL LOL


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