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-   -   Why i will never use Expedia ever again!! (http://www.cruisemates.com/forum/travel-gripes/362806-why-i-will-never-use-expedia-ever-again.html)

bigdaddyhd March 25th, 2009 08:08 PM

Why i will never use Expedia ever again!!
 
:x One halve hour on phone and waiting trying to find out wheres my e-mail confirming that was 8 hours ago never recieved and now no cancelation e-mail.First she almost booked the wrong cruise now this,these are very incompatant idividuals what a disaster.

Chris64 March 26th, 2009 07:44 AM

:?: :?: :?:

Donna March 26th, 2009 09:54 AM

Certain trips are worth booking through Expedia, although a cruise isn't one of them. Best way to book a cruise is with a cruise specialist travel agent. Someone that is easy to reach via phone or e-mail.

I hope everything got straightened out?

bigdaddyhd March 26th, 2009 05:24 PM

I see the cancelation fee posted on my credit card,but no e-mail!This whole booking was a nightmare.

Paul Motter March 27th, 2009 10:44 AM

Yes - we always recommend that you go to an agency that specializes is CRUISES to book a cruise. The last thing you want is a call-center nimbo who doesn't know the first thing about cruises trying to book your expensive vacation.

thasic April 9th, 2009 03:34 AM

Not to beat that dead horse, but do you go to a clothing store to buy a car? How about a Tai restaurant to get a good steak? Always go to a person that specializes. You will probably pay no more, or maybe a little bit more, but is all the headache worth saving 2 percent of the cruise cost?

Snoozeman April 12th, 2009 05:16 PM

FYI-Expedia has an excellent cruise search engine. It has all the current 'offers' and sales for all cruise lines. Great for comparison shopping; however, there is a fee to use it to book. I've never used it to book a cruise, but I use it all the time for reference. I have used Travelocity a similar site (they once had a solo special that neither Carnival nor a TA could match). It went fine & there was a fee. I would not recommend them for a newbie cruiser though.

goldie39 August 13th, 2010 02:40 AM

Expedia NEVER AGAIN
 
Hours upon hours and days upon days of being on the phone or sitting by the phone waiting in a panic for screw ups to be corrected, I almost had a nervous breakdown. They screwed up all my airline tickets then cancelled tickets to correct them ,only to cancel the wrong ones and on and on it went . Still waiting for proper refunds 2 weeks after my trip. Didnt know at time people in Egypt were trying to issue me tickets for American Airlines. What a disaster. No one spoke English well enough for me to understand. No one knew what was going on. My cruise was leaving in 2 weeks and they couldnt firure out how to straighten out the mess they made. NEVER AGAIN! EXPEDIA !

johnthed0g August 13th, 2010 07:24 AM

Expedia own Tripadvisor who own Cruise Critic......."the dark side" (manic laughter...)

cruised1014 October 1st, 2010 07:44 PM

Next time try looking at Vacationstogo.com
They are the largest and best cruise wholesalers. 550 people answer the phone 7 days a week 5a.m till 1 a.m. Checkout their 90 day ticker which I just say Carnival Valor Oct 9th 7 day western carribean for $269.00 inside plus tax. Ed

Paul Motter October 1st, 2010 07:58 PM

VacationstoGo is good - but one of the TOP, award-winning cruise agencies in the whole country, year after year - advertises here in CruiseMates..

America's Vacation Center

This company has been named agency of the year by each of the cruise lines at least once in the last three years. I don't usually recommend agents, but I am just stating a fact here.

Donna October 2nd, 2010 04:49 AM

Hey there Goldie,
You never got back and filled us in, as to this, was it finally straightened out, airline tickets work, etc?

felix_the_cat November 18th, 2010 08:44 AM

Mods may pull this one but I have to post anyway.

I am associated with Expedia - in Canada via a cruise specialist company. When you phone Expedia (again in Canada - although it is now going to the U.S.) you should be getting a live person from the company I work for. That person should be a cruise specialist.

Once you are talking to the live person you can ask for the consultants phone number and you will be then dealing directly with that person.

If you are having difficulties ask to speak to his/her owner.

I also agree that Expedia is not the way to go for air etc.

jennc February 5th, 2011 01:11 AM

Cruiseshipcenters in Canada now are affiliated with Expedia

felix_the_cat February 5th, 2011 07:57 AM

Quote:

Originally Posted by jennc (Post 1349742)
Cruiseshipcenters in Canada now are affiliated with Expedia

That is who I was referring to.

ViviW February 10th, 2011 11:51 PM

Quote:

Originally Posted by DayvidB (Post 1338312)
Okay, I know this is a gripe board, but what the hell is that all about. Big important question, what can I learn from that post or experience,,,,zilch, nothing and what I read above is a lot are dancing round the question. So I ask you BigDaddy what is this actually about????? You dragged a respected site into this thread, so what did they do or not?

Take 5 mins and think about it

Well, we learned not to use Expedia when booking a cruise and got a great tip from Paul (thanks Paul!) on a TA we will consider booking with.

We booked our first cruise with Travelocity and all went well but all cruises after that have been booked direct with the cruise line. Now we want to try a TA to see if we can get OBCs or other benefits.

DayvidB February 20th, 2011 02:40 PM

Okay, really pleased for you in that you found something that works for you, but booking direct with the cruise,,,mmm,,its costing you money. Never seen a direct ship deal yet that can beat the discount a good TA can get you.

Shop around

szorl May 19th, 2011 11:28 AM

AVC
 
I can vouch for America's Vacation Center - they are excellent, of course I am pregidous because I am an Agent with them. I can vouch that they don't accept just anyone to be an agent with them, but someone who has been in the business for a number of years and is very experienced.

weltek June 20th, 2011 01:39 PM

Quote:

Originally Posted by goldie39 (Post 1309194)
No one spoke English well enough for me to understand.

Ah, the irony. I had a bit of trouble understanding your post. Could they have had a hard time understanding you?

janice2348 October 2nd, 2011 01:17 PM

Cruise direct
 
Anyone deal with them and if so, what was the outcome. I like the fact that they include travel insurance, even though it's 29.00 extra for the "upgrade". Still cheaper than getting insurance privately.

I am wary of travel agents, online or otherwise...

Rick December 27th, 2011 06:06 PM

Quote:

Originally Posted by DayvidB (Post 1353810)
Okay, really pleased for you in that you found something that works for you, but booking direct with the cruise,,,mmm,,its costing you money. Never seen a direct ship deal yet that can beat the discount a good TA can get you.

Shop around

What kind of discount?

Donna December 27th, 2011 07:01 PM

Rick,
When booking with a travel agent, they can throw in some perks or better yet, book you with a group booking. That will save you money. Sometimes, they can add an onboard credit, those are always nice. When booking direct with any cruiseline, you will not get those goodies. Plus, you have the added security of being able to contact the travel agent either by phone or e-mail and get problems taken care of.

Rick December 28th, 2011 08:31 PM

Quote:

Originally Posted by Donna (Post 1407241)
Rick,
When booking with a travel agent, they can throw in some perks or better yet, book you with a group booking. That will save you money. Sometimes, they can add an onboard credit, those are always nice. When booking direct with any cruiseline, you will not get those goodies. Plus, you have the added security of being able to contact the travel agent either by phone or e-mail and get problems taken care of.

Thank you.

Paul Motter December 29th, 2011 12:20 PM

Quote:

Originally Posted by janice2348 (Post 1395203)

I am wary of travel agents, online or otherwise...

This is a common misperception that travel agents are paid by the travel buyers (they are not, they are paid by the travel sellers) or that Travel Agents will always steer you to the travel provider that pays them the highest commission.

That just isn't true - first of all, because the amounts different travel providers pay in commission do not vary enough to make it worthwhile to the travel agent to sell you something you may not like.

The travel agent is by far foremost concerned with winning you as a repeat client, and will do everything she can to make you happy. She stands to make far more money from you if you make just two bookings with her on any cruise line than she would ever make by steering you to a cruise line you did not like leading to you not coming back to her for a second booking.

I hope that makes sense.

felix_the_cat December 31st, 2011 08:25 PM

I am a Travel Agent. I do not attempt to rip off anyone. I take every course/program that is offered to me. I am paid (and not much at that) by the cruiselines and resorts. I do have to charge a small fee if I book air as there is no commission on that anymore and hasn't been for a number of years. However if my clients are booking an expensive holiday with me I quite frequently will forgo the fee for air.

I am reachable all hours, clients will email me while I'm on vacation and I will respond to their issues then.

I am a cruise specialist and I've seen the company I work for badly miligned on here.

I find that disappointing, but not unusual. Most people have no clue what a good travel agent/cruise agent does for them and I'm certainly not going into that here.

I just ask that you think about it before miligning a complete profession.

On that note, Happy New Year for 2012.


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