Me thinks I smell a rat! I check the BBB reports on Viking Rivers cruises regularly- ever since our aborted bus-cruise trip from heck in late July. Yesterday, 12/14/03, they had a totally unsatisfactory rating for not responding to or addressing customer complaints. Today they have a totally satisfactory rating (plus another Washington State business address). What gives? I do plan on calling the CA BBB tomorrow when they are open to find out the details.