Go Back   CruiseMates Cruise Community and Forums > Other Cruise Lines > Viking River Cruises
Register Forgot Password?

LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old December 29th, 2003, 03:11 PM
Join Date: Jun 2001
Posts: 55
Default My story on Viking & TA about cancellation.

We were scheduled to cruise from Vienna to the Black Sea and back to Vienna on October 8, 2003.

2 weeks prior to the cruise my husband was informed that he had cancer and had to be operated on.

We immediately contacted our TA (Shirley) and she cancelled our cruise. We contacted the insurance carrier.

The operation was on the day we to board the ship and it went well with no cancer in the lymph nodes.
We had recieved paper work from the insurance company and filled out the forms and had the doctors fill out their forms.

Several weeks later the insurance company sent us the need for more information which we sent. Several more weeks later another letter saying they needed more information including why I could not travel. (without my husband?) they wanted a letter from MY doctor.

We called the insurance company and another form letter about why I was to be refunded. The date for my not traveling was 10/05/03 through 00/00/1900. Yes 1900!

Through all this Viking gave us BACK 1/2 of our cruise payment (VERY nice of them with 2 weeks notice) which we had informed the insurance company and sent them confirmation.

The insurance company then wanted all records of payment and we had put payment on our CC long ago and shredded our invoice after payment.

Now I'm angry and fire off an e-mail to the parent company of the insurance company and an ombudsman I know, then inform my TA (Shirley) of my intentions.

Shirley and I communicated back and forth and 2 days later I received a phone call from the insurance company telling me that they would be cutting a check the next day.

We received the check on December 24th. Case closed.

Moral of this story is to read ALL the fine print on your insurance, keep ALL records of payment and contact your TA if you are having problems with the insurance company, they may be able to help you.

I learned the hard way.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old December 30th, 2003, 11:34 AM
Posts: n/a
Default Re: My story on Viking & TA about cancellation.

We recently used CSA and cancelled due to my husband's illness, he later passed away. Yes, cancellation was an amazing amount of paperwork to do it they way they requested, including what my travel agent had to submit, but they were wonderful and a check came soon after mailing the documents. I wondered if I could have gotten by with less documentaiion due to the circumstances but gave them everything they wanted, they had a right to request it.
Reply With Quote


cancelling, cruise, forum, river, viking

Similar Threads
Thread Thread Starter Forum Replies Last Post
Regent Cruises Expands & Increases Cancellation Penalties Iamboatman Regent Seven Seas Cruises 9 December 16th, 2010 03:45 PM
Viking River Cruise Russia Viking Pakhomov May 2006 jim d Viking River Cruises 0 May 30th, 2006 08:43 AM
Cancellation Boni Carnival Cruise Lines 3 August 12th, 2005 04:16 PM
Good TA story - upgrade & credit pgmrdev Carnival Cruise Lines 3 May 10th, 2004 04:53 PM
cancellation & rebooking ? Delinda Royal Caribbean International 3 October 28th, 2001 05:27 PM

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 01:16 PM.
design by: Themes by Design

Search Engine Friendly URLs by vBSEO 3.6.1