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Old December 1st, 2011, 05:09 PM
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Angry Viking cruise becomes bus tour?

We are booked on a Viking cruise in Dec on the Danube river. The water levels may prevent this from happening as scheduled and paid for. What sort of hotels, restaurants and tours are provided for? Will our time be cut short at towns on itinerary or missed totally? What sort of rebate/refund will be paid? Most of us are seniors who book river cruises, bus travel is very difficult as we have to sit for hrs and lugging luggage is not fun. We cruise so we don't have to pack and unpack daily. Any thoughts?
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Old December 3rd, 2011, 03:09 PM
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Originally Posted by Rentlady View Post
We are booked on a Viking cruise in Dec on the Danube river. The water levels may prevent this from happening as scheduled and paid for. What sort of hotels, restaurants and tours are provided for? Will our time be cut short at towns on itinerary or missed totally? What sort of rebate/refund will be paid? Most of us are seniors who book river cruises, bus travel is very difficult as we have to sit for hrs and lugging luggage is not fun. We cruise so we don't have to pack and unpack daily. Any thoughts?
Dear Rentlady,

We understand that you have questions regarding how your particular trip may need to be altered due to low river levels. For each of the sailings that are effected in December by these record lows, we are providing shipboard credit, complimentary optional excursions, and credit to use on a future cruise.

We will continue to update our future guests via email with additional information as it becomes available. We have also made all of these communications available on our website here: Viking News - Viking River Cruises. We will continue to keep this information on our website updated as well.

If ever you would like to contact us directly with any questions or concerns, we would be happy to hear from you at TellUs@vikingrivercruises.com.

Regards,
Viking River Cruises
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