Year Started: 1873
Ships in Fleet: 15
Summary: A high quality upper mainstream cruise line with smaller ships and value prices. A cruise line for people who want to step up from mainstream at great value prices.
Regions:Alaska, Central America, Transpacific, West Coast, Erope
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Western, Eastern Seaboard, Mediterranean Western
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Southern, Eastern Seaboard, South America
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Seniors. Overall Service. Teens.
Regions:Caribbean Eastern, Caribbean Southern, Caribbean Western, Mediterranean Western
Good for: Value for Money. Teens. Seniors.
Regions:Alaska, Australia, Oceania, West Coast
Good for: Children`s Programs. Group. Families.
Regions:Africa, Caribbean Southern, Mediterranean Western, South America, Transatlantic
Good for: Group. Families. Luxury Travelers.
Regions:Inland Waterways, Mediterranean Western, Scandinavia, The Orient
Good for: Seniors. Group. Families.
Regions:Caribbean Southern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Overall Service. Value for Money. Seniors.
Regions:Alaska, Hawaii, Mexico, South America, West Coast
Good for: Seniors. Group. Families.
Regions:Caribbean Eastern, Eastern Seaboard, Hawaii, Mexico, South America
Good for: Seniors. Group. Families.
Regions:Alaska, Australia, Oceania, The Orient, West Coast
Good for: Teens. Seniors. Families.
Regions:Alaska, Caribbean Eastern, Central America, Hawaii, West Coast
Good for: Overall Service. Children`s Programs. Seniors.
Regions:Alaska, Central America, Hawaii, Mexico, South America, West Coast
Good for: Overall Service. Value for Money. Foodies.
Regions:Alaska, Caribbean Eastern, Caribbean Southern, Caribbean Western, Central America, West Coast
Good for: Children`s Programs. Group. Families.
The Nieuw Amsterdam was a disappointment in some regards. First, the centrum lobby which is usually an amazing space, is here rather small and lame with an idiotic green glass staircase that invites a fall.
The Manhatten dining room lower level where the dine as you can passengers eat, is disconcertingly low-ceiling and of all things, bright, glaring red as is the upper dining room. It was often too hot in this room, a fact the waiters are aware of. The service for dine as you can passengers is spotty and often slow and made me wish that we had eaten at the regular times in the dining room above. However those times are problematic as you will discover. On nights that a party is being held up on the Lido deck, forget altogether about eating in the dining room as the menus then are second rate and the service poor.
The pool area is lovely with comfy, wide lounges, however not enought of them even in October. But what is annoying are the line of little rental tents blocking the sea windows where there are beds and tables, a space forpeople who want to think they are rich and famous.
The lido lounge is quite beautiful with orchids on every table, but the lines are long and getting a table a hassle especially as they have done away with trays so that you have to go back and line up for your beverages.
The showroom was glamorous with great seating and wonderful staging ability. However the entertainment was lackluster at best although the musicals were great and the dancers and singers talented.
Shore excurisions, transfers, and Internet were all seriously overpriced to the point where one feels ripped off and there was much grumbling about that. The photos as well now start at $20.
The spa too is expensive but if you wait a few days, they will offer a special on the use of the thermal assay pool for $15 daily instead of $40. The special massage deals shortchange you on time and then there is the five minute sell on about $700 worth of product they have used on you? The three best things a out this ship are the new Kitchen At Sea demos and tastings that are fun and free. Secondly the wonderful Explorations lounge which combines a great library with games tables, the Internet, a coffee bar, and a large area with comfy leather chairs with sea views and a bar adjacent. And thirdly the lovely Silk Room bar with exotic, enclosed tents with sofas and cushions and an overview of the deck below. No one was ever in there for some reason.
I have always enjoyed the little shops around the centrum lobby. On this ship there is one large shop, disappointing merchandise and downright irritating employees.
Our stateroom and balcony was faultless except for the fact that they put one comfy wicker chair on the balcony and one small uncomfortable chair...why? We had our steward change that.
We sailed round trip from Venice and the Venice ship transfer was an outrageous $79 each to the airport. There is a bus shuttle outside the ship for free, to the people mover, which is $1 euro, which takes you to the Piazza Roma, where a blue airport bus is waiting for $6 . Just as fast. Their fee is simply exorbitant.
All in all, taking in the above factors, I would choose another ship.
I missed the ability to have a cup of coffee or a meal outside overlooking the stern. In general I think the design of this ship is wanting although there were things I appreciated, and so would likely not sail her again.
Holland America Line Zaandam by edieg Alaska September 16, 2012
We booked the Alaska cruise through Olivia. That information is important, as it increases the cost of the cabin, and some of the other amenities. That is not a HAL controlled matter.
We found the food to be quite poor on this cruise. The hot food was rarely even warm and the cold food was usually unpleasantly tepid. The Pinnacle Grill was a disappointment with soggy mushrooms, bland creamed spinach, and burnt (one side) filet mignon. We ate in port restaurants as often as possible, and found some lovely places. Looking for that silver lining.
The real disappointment of this cruise was being assigned cabin 1964 and as we were told, with no option for change. It is such a miserable cabin, if someone were to be assigned this cabin, we'd recommend they cancel the cruise. Yes, it was that bad. The thrusters cause the cabin to vibrate so much that all items rattle. The engines are loud and will keep you awake unless you are used to sleeping in the middle of a high level of noise. The open aft caused thecabin to be very cold, the bathroom in particular. We kept the bathroom door propped open, but that didn't make it comfortable. We did ask for additional duvets and that helped us somewhat. It did lend an "air of authenticity" to the Alaska aspect.
This was our fifth cruise, our second with HAL. What's that old saying? First time shame on you, second time shame on me? I think the "third time you're out" will not be tried.
As for booking through Olivia, that was a disappointment as well. The staff were no help with the concerns about the cabin, and they conducted this cruise (unlike the other Olivia cruise we have been on) like a private party for Solos. All well and good, if you were solo. If you were not, you felt like an interloper.
We work very hard for our vacation dollars. We'll be much more particular in how we spend them in the immediate future.
The Oosterdam has been criticized as being a little "worn" but it was absolutely immaculate and well-cared for. We had the Superior Veranda stateroom and were able to sit comfortably on our own balcony while the magnificent Alaskan glaciers and mountains slid by. I've never experienced such breathtaking views, made all the better by not having to battle for position with 1900 other passengers. The veranda is well-worth the extra expense. The room itself was very large, extremely comfortable with enough storage for 3 adults. We both had our own closet plus two "vanities" with drawers. The bathroom had 2 sinks, a stall shower plus tub and shower. Lots of room, very comfortable.
Holland America doesn't miss a beat, from the second we disembarked from the plane in Seattle right to the moment we left for home 10 days later, there was a HollandAmerica rep taking care of details. As for the crew, you couldn't find a finer, happier, more attentive group of individuals. The dining room staff actually remembered our names when we passed in the halls. Room service is complementary so we could choose to dine in the restaurant, the buffetsor our room..and nothing was ever too much for the crew. They are an amazing group of kind, sweet, dedicated professionals. We'd do this again in a heartbeat!
Ship very old and worn. Poor service throughout, especially Lido restaurant. Very disappointing. Many crew members could not speak English and could not give directions on ship. Our room was left open by room steward. Food was of poor quality. Pinnacle Restaurant was good but was $50 extra dollars.
We had arranged our flights through Holland America, and everything went smoothly. We were met at the airport in Rome by the HAL representatives, who were very helpful in getting our luggage onto the truck to the port, and to our bus. It is about a 45 minute drive from the airport to Civitiveccia, where the ship is docked. Once at the pier, we quickly received our ship's card and were on board. Unlike many cruises, we were able to go to our cabin, even though it was before noon. After admiring our cabin and spacious balcony, we headed to the upper deck casual restaurant for lunch.
The Noordam, as sister ship to the Westerdam, on which we'd sailed a few years ago, was a little easier to navigate than a brand new ship, but we still were lost some of the time. One thing that we really enjoyed, which a lot of ships no longer have, is a wrap-around deck for walking. We only got to use that one the 2 at-sea days, but it is really nice. That deck also has deck chairs for lounging, which we did afew times.
We liked the "open seating" dining that we opted for. We had a table for 2 twice, and "sharing" tables the rest of the time & had great table mates. Fixed seating is nice, if the mix is good & most of the time, we've had good luck, but there have been some that haven't been so great. We ended up missing three of the shows in the main theater since we were having such great conversations. One other nice thing about open seating is that you don't feel like you have to leave the table so that the waiter can clean the table for the second seating.
Our favorite entertainment venue was the Adagio Strings, a classical quartet, two men & two women who were wonderful. They played in a fairly small lounge, but one night they were in a larger theater doing Vivaldi's 4 Seasons concerto and it was fantastic. They had a great comedian/magician who was amazing, and we also saw one of the singer/dancer shows.
Our first port was Dubrovnik, Croatia. We took a tour that included a performance by an ethnic singing/dancing group at an outdoor theater. They were great, but all I could think of was how hot they must be. It was very hot/humid in the outdoor theater & at least we were in the shade. They were in long pants or skirts and long sleeved blouses/shirts. From there, we walked through the city's "Old Town," with its fortified walls, churches, monasteries & shopping areas. People on the tour had an option to be dropped off there to shop, after visiting the beach area, but we opted to return to the ship...just too hot!! From the Old Town, we went to a seaside resort area and relaxed by the beach area in the shade. It was beautiful! That afternoon, we went to the pool and it was nice, though a little crowded. The Noordam did have an "adults only" pool at the aft end of the ship, which was nice.
On the 9th, we were in Corfu, Greece, and we took a tour of the "Palaces of Corfu," two residences with a lot of history. The places were beautiful and it was interesting to hear about the area.
The next day, we docked in Katakolon, Greece, where we took a bus tour out to the sie of the original Olympics and the Olympic village. It is fascinating to see all the excavations that have been discovered and restored. It was a huge area, and the guide was very good at explaining everything. I'm not a huge Olympics fan, but the history is fascinating.
Saturday's port was Santorini, Greece, the one that we'd been waiting for. We visited Oia, a town way up on a hilltop and looks like the setting for the movie, "Mamma Mia." the views were breathtaking! This is the place where the artwork/photos must be taken for travel brochures for the Greek Isles...beautiful whitewashed houses & churches, with ocean blue roofs. They also had a lot of nice shops.
We visited a winery on Santorini and sampled three wines, yes at 9 AM...and they were all delicious. Better than the wine was the fantastic view from their patio. The ship looked gorgeous in the harbor. That was the only port that we had to tender to shore.
On Sunday, we were in Kusadasi, Turkey, where we took a tour to Ephesus. The restored ruins there were even more amazing than the ones at Olympus. This was our only afternoon tour, leaving at 12:30 PM. I was concerned at first that the heat might be worse, but it was fine, and there was a lot of shade. It was nice to sleep later, since our other tours before & after were EARLY, assembling in the show lounge before 8 AM...no sleeping in for those!
Following the tour, we were taken to a shop for a "rug demonstration." It was fascinating to watch the worker weave a rug, and lovely to watch the workers lay out the gorgeous rugs of various sizes, but then they put on a pretty agressive sales pitch that wasn't at all enjoyable. We had thought some of the designs were lovely, and might have bought a smaller size rug, even just to display on a wall, but the overwhelming aggressiveness of the salesman was a huge turnoff, so we just left. We walked through the shopping bazaar outside of the port area and found that ALL the sales people in that town in Turkey were super aggressive. I might have looked at some of the cloth purses that looked nice, but I didn't want anyone hanging over me trying to make a sale. It was a relief to get back to the ship, but we did enjoy the trip to Ephesus.
The next day, we toured Corinth and it was kind of an anti-climax, since the excavated ruins there are nowhere as impressive as Ephesus and Olympus, but it was interesting and they had a very nice, informative museum.
Our last at sea day was spent mostly on our balcony in the afternoon after walking on deck in the morning. It was another day when we really appreciated being able to sleep in. We had taken advantage of an upgrade offer from HAL to go from a Verandah cabin, to a Superior Suite. It was great having a much larger cabin & especially the extra room on the balcony. We had wicker furniture with comfortable cushions, not just plastic chairs as we've had on other lines.
Our last port was Messina, Italy where we had booked a tour called "In the Steps of the Godfather." We had liked that one, not so much since it went to the villages where the movie(s) were filmed, but because the villages sounded interesting. They were, indeed, very interesting. Both were at the top of the mountainous island of Sicily, and on the trip up to the second village, we had a fantastic view of a beach resort.
We docked back at Civitiveccia on Thursday, and took a bus to Rome and our hotel, where we spent two additional nights before flying home.
I can definitely recommend both the Noordam, and this itinerary. We spoke with several people who were doing back to back cruises on the Noordam's other itinerary to the Western Mediterranean, making it a 20 night cruise. The Noordam staff was wonderful, no complaints at all.
We recently returned from a Cruise on RCI’s “Enchantment of the Seas” sailing out of Baltimore. This was a last minute thing for us but we wanted to get away for a week or so, we enjoy cruising and since Baltimore Cruise terminal is only about an hour from the house it seemed like a good choice. We have sailed about 9 times previously we knew what to expect and not expect from a cruise. I will go chronologically as to what we experienced and I will try to make valid comparisons as to what we experienced on this cruise compared with others we have been on. One thing I must say since our experience cruising spans a 16 year period the industry has changed (not for the good) over that period so my criticisms may be valid for other cruise lines as well in 2012 but I can only judge by my experiences.
The Baltimore Cruise terminal at its present location is very convenient and the parking is adequate and close to the terminal. We previously sailed from the Old Curtis Point location on Celebrity this much better.
Check In Thecheck in process was very chaotic they had about 20 check in clerks 15 of which were for non-preferred customers 10 for preferred (suites and loyalty club members). The ticket stated we were to check in at 1:00 PM and not to come before 12:00 (not true). There was one line that was wrapped around back and forth 6 times over a distance of about 200 feet and the line went beyond those rope barriers. The line moved well enough but it still took about an hour to get to the desk. Once at the desk it was straight forward and easy. On Cunard we received a colored ticket and were told to sit in a waiting area until our color was called you could sit and get snacks while you waited and not have to stand for an hour.
Greeting Once on board we were basically told go to the back elevator and find it for yourself. On other lines we have been escorted to our cabins by a uniformed steward.
Room The room, 3156, is and outside window cabin. We usually have a verandah or mini-suite but had an outside window on the SUN PRINCESS and were satisfied with it. This room however was the smallest by far of any cabin we have had. The set up with the window above the bed offered no view out the window unless you knelt on the bed and looked out. The steward must have been aware of this as he always closed the curtains when we were out. There were also no toiletries in the bathroom. There was good storage space, however.
They also had so called mini-bar items laid out at the usually extraordinary expense but NO REFRIGERATOR how you can sell cold drinks that aren't cold!! When I asked to have the items removed one Steward told me it was not allowed but our room steward just hid them away so we did not see them the rest of the trip.On the SUN PRINCESS we had a similar outside cabin that was at least 50 square feet bigger with a window that was so large it went from my ankles to above my head. The couch was next to the window and you could enjoy the views while sitting. It also had a refrigerator which was, emptied of the mini bar, at my request.
Dining (dinner) Recently we have started requesting early seating we were unable to get it and were not offered a chance to change once we were on board. The food in the main dinning room at dinner was very good I would give it 4 out of 5. The waiters were very good and properly attentive without being in the way. The food was served hot, of good quality and without any undue waiting. While ostensibly there was a dress code and the two formal nights were supposedly at least a jacket and tie. The dress code was totally ignored with equal disdain by both the staff and passengers. A table of about twelve people showed up on formal night with matching logo tee shirts and shorts alongside a table with guests in gowns and Tuxedos.The dinner experience was good and comparable to our other cruises.
Dining (Breakfast) Breakfast was open seating as usual with out being overly crowded. (I believe most people went to the buffet on the 9th deck). The selection was limited to eggs to order, pancakes and hot cereal. They have however, introduced a new "feature" they put all the cereal, fruit and pastries on a BUFFET IN THE MAIN DINNING ROOM! With some cajoling a waiter with trepidation would get you something off the buffet but it was obvious they did not like it. My point is if I wanted the "buffet experience" I would go up to the 9th deck and make believe it's Hoss's Steak house. They also tried to hawk "fresh Squeezed orange juice" for $2.25 a glass (tacky). The service at breakfast unlike the dinner service was lack luster at best... Food 3 out of 5 services 2.5. Perhaps the like of any tips may have induced this situation.Every other cruise I have been on had an attentive breakfast service with a greater selection of items and no "go and get it yourself" requirements.
Dining (lunch) Lunch was open seating and unfortunately very similar to breakfast with a Salad bar (feature) in the middle of the main dinning room with the same comments as above. The menu selection was very limited to one or two featured items and maybe a burger and vegetarian dish but was generally good. The major fault I had with the lunch was it was only available at sea the 4 port days it was closed. You were forced to go to the overcrowded buffet on the 9th deck. I would like to mention how small and overcrowded the 9th deck was (Windjammer Market). The ship was designed to have about 1800 passengers. They cut it in half and added space for about 600 additional passengers but did not increase the size of the public spaces to accommodate the increased load.I have never seen buffets in the main dinning room on other ships and the selection was considerably better than on the RCL ship. The Buffet restaurants on other cruise lines were not overly crowded and the staff on Holland America or Celebrity would even carry your trays and get you drinks if you liked.
Entertainment staff and Shows This was the high point of the cruise. A high energy cruise director and staff worked very hard to provide varying activities during the day. The shows were varied and the performers were excellent and diverse.
The entertainment was defiantly geared towards the 40's and younger crowd which was not a bad thing. The casino was good, although smoking was allowed it was restricted on formal nights and there were no smoking areas. The payouts were reasonable on the slots while still loosing giving a lot of play for your money.Here the Enchantment is in the top two or three cruises I have been on. Nothing more pathetic then some guy doing impressions of people who have been dead for 30 years or more. RCI did not have that I would give entertainment 4.5 out of 5.
Facilities In a word overcrowded. The aforementioned increase in size of the ship made for a very crowded pool and activities area. I try and swim every day and was able to only by going at 6:45 am and getting my laps in. After 9 and for the rest of the day till 7 or 8 in the evening the pools were literally standing room only folks simply talking to one another while standing elbow to elbow.
Shore Excursions Hugely overpriced they wanted 40 dollars for a shuttle bus from the pier to downtown Boston for two people. I took the "T" for $10 for two all day and it was only about a twenty minute walk to the Commons from the pier. Similar overpriced excursions in the other ports. We took one a glass bottom boat cruise with "cocktails" good enough but the cocktails were a plastic cupful of rum punch and twice as many people on board as there was room to see the glass bottom you had to take turns looking.I have never been on any excursion booked through any ship that has offered any value for the money. We have booked many before and I have always been underwhelmed by the trips.
Tipping The ship has an automatic tipping plan which we participated in. As usual drinks and services had tips automatically added at 18% however when you get the bill there is still a line to add a tip onto the bill when you get it when I asked if the tip was included the waiter said I could include an additional tip if I wanted. This reminds me of Europe were the bill is always "service compris" and they try and get the rube Americans to add it again. Also at the end of the trip even after we participated in the tipping program we received envelopes to give something extra. It should be either one way or the other not both.My most recent experience on Cunard while not overt was the same as far as the staff tipping. I thought I would give a little extra to my room steward and dinning room waiter thinking this special but everyone seemed to do the same.
Overall assessment I don't believe we will be sailing on Royal Caribbean again. The small cabin, self service food, generally poor staff are not what we have come to expect on our cruises. We like the convenience of sailing out of Baltimore and hope more Cruise lines will try the market. We may even try Celebrity again as we had a very good experience on that line even though it is a RCI subsidiary I believe the Royal Caribbean Brand is just too mass marketed.
Overall assessment 2.75 out of 5
Fellow passengers please beware. I booked a 24 night cruise departing Venice on 18 July 2012. I booked directly with Holland America UK on 7 April. Shortly after booking I saw exactly the same cruise, in the same cabin hundreds of pounds cheaper with a travel agent. I emailed Holland America on 8 April asking why this way. I got no reply. I emailed them again on 12 April. Got no reply. Sent them a letter on 24 April. Got no reply. Wrote another letter on 17 May to Lynn Narraway, Head of their UK operation. Got no reply. I then posted some comments on facebook warning potential customers to think twice before booking with them. Then got an immediate reply on facebook asking for further details (probably from Americans who know how to do customer Service). I then got an email on 7 June from a UK Holland America representative saying it was not their policy to match the lower price I had seen. I then replied asking for an explanation as to why no one had bothered to reply to my earlier two emails and two letters. Thatwas on 7 June and guess what - no reply! I have paid thousands of pounds to Holland America and they couldn't give me the time of day. Their customer service is the WORST I have ever encountered. I really wish I had booked with another cruise line. I haven't taken the cruise yet and am very upset that they have been treated like this. Please beware when booking with this company, once they have your money, they are not interested.
This was the worst cruise I've been on by far. Ever since being acquired by Carnival, Holland-America line has been steadily declining. This was my second HAL cruise. 6 years ago, I cruised on the Veendam and had a wonderful experience. ALOT has changed since then.
When Carnival "updated" the ship in 2010, they removed most of the common areas from the 9th deck. The library and internet center were moved to the Crow's nest. The movie theatre was removed entirely and movie showings were in the Queen's Lounge, deck 2, which was very inadequate given the number of people on the ship. All of this was done in order to make room for more staterooms on the 9th deck. So instead of carrying 1500 passengers like the ship used to, it now carried close to 2000. The ship was very crowded.
The first night we went to dinner in the Vista dining room, we were made to wait 45 minutes before being seated. Once seated, I noticed at least half of the tables in the dining room were open, yet hundreds of people were still waiting to be seated. It became veryapparent that the ship was understaffed. Lines in the Lido restaurant were ridiculously long.
Service overall was terrible. There simply were not enough staff to take care of the number of passengers. It was very obvious to me that the staff were not happy, probably due to being overworked. When you called room service, it would take at least 45 minutes for someone to show up.
In typical Carnival tradition, I felt like HAL was nickel and diming us the entire cruise. You want popcorn with your in room movie, sure, it will be $5. They even started charging $20 per passenger for carrying your bags off the ship at the end of the cruise. Hotel service charges were tacked onto the bill for each person staying in a cabin (they used to charge one service charge per cabin, regardless of number of guests) Shore excursions were ridiculously overpriced. For example, 6 years ago, we went whale watching in Juneau for $40 per person. It now costs $140 per person to book on the ship. Need internet access? That will be 75 cents per minute plus a $3.95 activation fee. The majority of the ships activities each day were designed around the idea of selling your something(art, jewelry, etc.)
And then there were the little things we noticed. No more ice sculptures. No more fresh fruit in your stateroom basket. No more chocolate extravaganza. I guess those activities were affecting the bottom line.
The food was mediocre at best. The food in the lido was okay if you could tolerate the long lines. The main dining room food was very disappointed, with some nights verging on being edible. One night, I tried 10 different options from the menu in an attempt to find something decent. I gave up and ordered a hamburger from the stateroom. When the hamburger arrived, you could hardly recognize it as such. It was burnt beyond recognition.
We noticed that our time in port was much shorter as compared to six years ago. Then we discovered the cause. HAL has decreased energy consumption by 10 percent in the last 4 years. Now, they will tell you that it is all in the name of "going green" and being environmentally friendly, but in reality it is all about the money. By slowing the ships down, they save alot of money in fuel costs. Also, the shops onboard have to be closed while in port. If the shops are closed, they can't sell you something, and they would rather you spend your money on the ship rather than at the port. So spending more time at sea helps accomplish that goal.
This was our last Holland-America cruise. We will now be trying Celebrity or Reagent. It is sad that Carnival has ruined what was once possibly the finest cruise line around.
My wife and I booked a fabulous 10-day cruise with Holland America. We invited my college room mate and wife to join us and spent the better part of 2012 planning shore excursions via E-mail and destination research travel books. This was to be our retirement extravaganza with life long friends. On the week prior to departure my wife elected to schedule cortisone shot to ease the bursitus pain in her hips for the anticipated hiking/touring of all the wonderful ports of call. The application of the cortisone shots was painful but worthwhile for the anticpated pain-free hiking. Following the shots my wife had a horrendous adverse reaction--blood pressure elevated to 225/110 and she lost cognitive powers, was rushed to emergency room and spent two days in intensive care stablizing the death threat. We contacted Holland America, 7 days before departure date and advised of emergency cancellation. The next day Holland America contacted me in intensive care at the hospital and advised they would keep the total prepayment ($2700) and could offer no vouchers for future sailings---unlike the airlines and hotel components of the trip. The Medical Team at the hospital has offeredto submit a verification letter on our behalf to Holland America for support on a compensation voucher. We recieved a formal response to our appeal letter to customer service that reiterates the no resolution position phoned to us in the emergency room. We definitely do not feel like a valued customer and are appealing the voucher request deciision at our travel agent, Better Business Bureau, Senior Travel Organization and congressman's offices. This situation is grossly unfair and black eye for Holland America's willingness to sacracfice customer fiarness treatments for corporate profits. Bill & Sandi Mitchell--San Diego, Ca
This was our tenth Holland America Line (HAL) cruise out of the 23 cruises we have taken since 1995. Each of the HAL cruises has been on a different ship, except that we've been on two cruises on the Westerdam. Our cabin on the Maasdam was a verandah suite (Category B) on the Verandah Deck, the deck 9, mid-ship. We sailed on a 16-day eastern United States (US) and Canada cruise from Fort Lauderdale, Florida to three other ports in the US, and to eight Canadian ports ending at Montreal, Canada. We had done a similar cruise in 1997 on the Norwegian Dreamward from New York City to Montreal. Plus, on this cruise, there was three days at sea when going between the four US ports. Plus, we stayed one night before the cruise at the HAL approved Western Fort Lauderdale Hotel.
FLIGHTS - We selected Delta Airlines for our seven-hour flights from Los Angeles to Fort Lauderdale with a change of aircraft in Atlanta and a return nine-hour flight from Montreal to Los Angeles with a change aircraft again in Atlanta.
SHIP - The Maasdam is one of the midsized ships of HAL. It has 10 decks with two groups of four inside elevators, located near the bow and the stern of the ship. The ship has 972 cabins for 1,258 passengers and a very friendly crew of 580.
CABIN - Our cabin was smaller (8 x 26 feet) than on our previous 2004 Westerdam cabin when we sailed the western Mediterranean. Our cabin had a thermostat that didn't seem to work as the cabin was always cool, and a comfortable king-size bed with six pillows with room to place our suitcases under the bed. There were two nightstands, a safe, two bathrobes, one chair, one large desk with extra drawers, four closets, and a bathroom with a toilet, bath and shower, and single sink. The cabin had only a single 110-volt electrical outlet at the desk location. HAL previously provided a special luggage tags containing our cabin number and our luggage arrived in our cabins before we did on the first day aboard the ship.
VERANDAH - The verandah (6 x 8 feet) had one chair and one long chair for resting the entire body. Plus, the end of the cabin towards the verandah was two large glass windows and a large glass door, which was nice.
IN-CABIN TV AND SOUND SYSTEM - A color TV with about 18 channels including CNN and Fox news, several movie channels, and views of the ship's bow. But frequently the news and other live local channels were interrupted for a while whenever the ship was moving. There was a DVD player with a choice of DVDs available the ship's library for a slight fee. And none of the public announcements were heard in the cabin.
DINING ROOMS The main one is the Rotterdam (decks 7 and 8), and the others are the Pinnacle Grill (deck 8), and Lido (deck 11). In the Rotterdam dining room, at our assigned table for eight, the overall and service food was good. The Pinnacle Grill is only available by making a reservation. Service was very good and the food was much better than the main dinning room. There is a $20 per person surcharge. And we enjoyed the Lido for breakfast and lunch to avoid the large lines waiting to enter the Rotterdam; plus the Lido served breakfast earlier than the Rotterdam. In addition, there were three formal nights during the cruise.
BARS - There is about four or more bars and we always enjoy the Crow's Nest, especially when leaving a port before dinner, as the room overlooks the ship's bow and the direction in which the ship is sailing. There are several major problems with the popular Crow's Nest - very often you will find all of the chairs and tables being used by non-drinking passengers either reading books or even just sleeping; a question and answer game being played there at happy hour when your second drink only costs one dollar; and a large smoking area; again this completely fills up the bar. And one more minor problem, the ceiling lights are left on during the daylight hours and they are reflected on the windows, which appear in your photographs. HAL should correct these problems.
TIPS - There's an automatic assessment of $11 per day per guest and 15% is added to all drinks.
CHECK-IN - Initial check-in is slower than usual. However, each time you board the ship during the cruise, your cabin card is scanned and your photograph is displayed to the ship's security personnel. And when returning to the ship in Canada, you needed to carry a second form of ID with your photograph (like your driver's license). Also, every time you re-board the ship, all carry-on items (purses, bags, etc.) will be scanned.
TOURS - There are 14 ports and here is the most interesting thing in each port. Some of the interesting sites are: where the US Civil War began, a small island where ten or more different sea birds live, a goat cheese farm, a glass blowing company, fresh lobster fishing, historical Canadian sites, etc.
ON SHIP ILLNESS - It was reported that one or two passengers got sick aboard the ship and the ship really increased the keeping the ship clean and there was no other sickness aboard.
OVERALL OPINION - We were the first cruise of the year to these ports in the end of April and the beginning of May; thus we experienced cold weather and infrequent light rain showers on some days.