Norwegian Cruise Line Reviews

Year Started: 1966
Ships in Fleet: 13
Category: Mainstream

Summary: With the recent introduction of new ships the third biggest cruise company in the world. Free-style cruising, elaborate dining options and surprisingly good entertainment.


Norwegian Cruise Ships

2 Reviews

Regions:Bahamas, Bermuda, Caribbean, Mediterranean Western

Good for: Teens. Seniors. Group.

78 Reviews

Regions:Eastern Seaboard, Caribbean, Bermuda

Good for: Value for Money. Children`s Programs. Singles.

4 Reviews

Regions:Caribbean, Mediterranean Western, Transatlantic

12 Reviews

Regions:Bahamas, Caribbean, Eastern Seaboard

Good for: Teens. Children`s Programs. Families.

25 Reviews

Regions:Mediterranean Western

45 Reviews

Regions:Alaska, Bahamas, Caribbean

Good for: Teens. Children`s Programs. Families.

25 Reviews

Regions:Alaska, Bahamas, Caribbean

Good for: Teens. First-time Cruisers. Families.

98 Reviews


Good for: Group. Singles. Families.

40 Reviews

Regions:Mediterranean Western

Good for: Teens. Seniors. Families.

62 Reviews

Regions:Caribbean, Inland Waterways, Mediterranean Western, Mexico

72 Reviews

Regions:Alaska, Caribbean, Inland Waterways, West Coast

Good for: Families. Value for Money. Teens.

55 Reviews

Good for: Value for Money. Overall Service. Disabled Travelers.

User Ratings

Overall Rating
from 518 reviews


Service Level

Value for Money

Ship Décor

Public Rooms


Kid's Programs

Daytime Activities


Shore Tours


Alternative Dining

User Reviews

518 User Reviews of Norwegian Ships
Worst cruise ever!
Publication Date: May 1, 2014

I am not a complainer or letter writer, however, our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken.

We were suite customers, cabin 11510 category SC. We love the suite experience, pampered, treated like your special and a genuine 1st class customer experience. Our expectations were high and excited as we entered the ship (no escort as described as a suite perk). There seemed to be a lack of maintenance in our suite and throughout the ship. Perhaps all the maintenance dollars are being funneled to the mega ships now. The balcony metal was rusting, the shower had cracked tiles with lots of glue. Entering our suite we found the bathtub faucet was leaking all over the master bath floor and the door latch to the master bedroom would not lock. We had to use a bungee to tie it closed throughout the entire cruise! We even had to put a towel in-between the doors to keep them from crashing together in the higher seas. We requested repairs but it did not appear that

any were done the entire voyage. Also, several of the public restroom’s hand dryers did not work.

The first night was a surprising lobster dinner . Perhaps since most customers go to the buffet and this saves Norwegian quite a bit of money. We heard several complaints throughout the ship about this from other travelers. We were fortunate enough to receive the lobster dinner, most did not.

The next day the Captain announced we would not be stopping in Roatan. While I fully understand your concern for the safety of your passengers. An assistant cook was murdered in a robbery attempt on the island a few days earlier. This was an isolated incident and internet reports state it DID NOT involve any Norwegian passengers, just a crew member. Yet, the single perpetrator had been caught. It was not an incident of gang violence. We were forced to stay onboard and circle the seas for another day losing 25% of our port stops (one of the main reasons we chose that cruise). Funny how all of the other cruise lines continued to port there. If it was so dangerous to go there, why were we not warned in advance? We were completely taken aback when we saw that only a $8.59 credit was issued for missing 25% of our scheduled stops. Why could we not have gone to Belize and spent 2 days or any other port? If you are going to force your passengers to stay at sea, why do you not have some kind of contingency plan for entertainment onboard. It was simply a lost day.

Since they did not offer fishing on Roatan, I had pre-reserved a private fishing charter. Obviously, I never received that trip and am hoping to receive my money back. Since I missed my fishing trip, I asked our concierge, John D’souza, to try to book me for Cozumel bottom fishing, he said it was sold out and he had me on a waiting list. Two days later, in the dining room he passed by and I had to remind him about my request to get that excursion. As you can guess, I never got to go fishing and he never addressed the request again.

I received an on board credit of $300 from Norwegian for the suite, $300 in Norwegian world points, and expected to receive $300 from I had to keep inquiring for 2 days to receive my credit. My concierge didn’t seem to help much or get back to me and the front desk just simply did not care. I realize that the travel agencies credit was not the fault of Norwegian Cruise Lines, but the service and feedback on the inquiries were. I felt like the staff simply did not care.

Our next port, Belize City, was not pleasant. We had so been looking forward to seeing the Mayan Ruins and booked the river cruise to the Lamanai Ruins. To our astonishment at the end of the trip up river we had two elderly ladies with us, one with a walker and oxygen tank, the other with 2 arm canes and weighing about 400 lbs. Even for a physically fit person, this was a difficult trail. We were forced to wait in a boat 1 hour for the guides to find the guest to return them to the boat. WHY WERE THESE PERSONS EVER SOLD A TICKET? They should have NEVER been sold one! The shore excursion description even states “not recommended for guests with walking difficulties.â€

On the positive note, our cabin attendant, Mr. Rainhard, was fantastic. We received outstanding service from him. One of the nights, I called our butler, Mansur Hasinil, requesting him to make us a reservation in the Venetian dining room. I WAS TOLD BY HIM TO CALL AN EXTENSION AND MAKE THE RESERVATION MYSELF. Certainly not what I expected to be told by a butler who is supposed to give us 1st class service. We only saw this man twice, once to deliver 4 cold breakfasts containing wrong orders, and when we were taking the priority debarking, probably awaiting any tips.

Arriving in Cozumel, my wife had purchased a dolphin encounter, since she does not swim. It was supposed to be a 2 hour excursion in shallow water. 6 ½ hours later they finally got into a pool, wherein they had to swim out to the dolphins! Half of the participants did not swim. That is why they chose the encounter rather than the swim with the dolphins. She was very upset. Then to top it off, we were expecting to watch the ship depart, instead we saw an ambulance take away what appeared to be a deceased passenger in an ambulance. Again, I realize not controllable by Norwegian. Just another cherry on the cake of bad trips.

Our dinner that night was in the Venetian. We were seated, received water and our waiter took the order. We did not see anyone for 30 minutes after that. We had to ask for a manager to even get water and our salads as did three other tables. She compensated us with a glass of wine, but what we wanted was service, not wine. We expected more from Norwegian.

Again on the positive note, our waitress, Joann on the third night was the ONLY friendly one we encountered in the entire dining experience. Your staff is cold, unfriendly, and some could not even understand our orders, getting them wrong.

Daytime entertainment at sea can only be described as POOR . Your cruise director DAN DAN, was the worst cruise director we have ever seen on any cruise line. In fact the assistant, Dingo Dan, made most of the announcements. The comedy group Second City even made satire of the cruise director. Near the close of the cruise, most of the hand sanitizers were empty.

We usually only rent suites on our cruise vacations. If I were to compare this cruise to all of the others we have taken, it simply was the worst. As a general customer service rule, when someone receives great customer service they tell several people. When they receive POOR customer service they will tell everyone who will listen. I wonder what my 3,000 clients will think of my story? I will have to think long and hard about ever using Norwegian Cruise Lines again.

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Norwegian Getaway
Publication Date: March 11, 2014

Just wanted to post a mini review of our February cruise for anyone who is booked or considering it for the future. This cruise was a first for us in that we have always cruised alone, but this time we were with our son and daughter-in-law. We had a a lot of fun, but honestly we would have probably seen and done more if it were just the two of us. The youngsters just can't keep up with us!


TIP. A great aid to anyone needing to communicate with family and friends on board is the iConcierge app. Be sure to download it to your iPhone ( or samsung in my case ) before the cruise and then activate it once on board. You can use it to message and call family or other cruisers while on board, check ship's activity schedule and info, etc. using the ship's wifi. It was a godsend in helping us keep track of each other. On the Epic the charge was a one time fee of $7.95, but service was bad. On the Getaway, it was FREE to activate, and service was excellent.


Boarding in

Miami was very efficient. We got to port about 10:30, taking a short taxi ride from the Miami Downtown Hilton. TIP: There are two terminals for entry to the ship, B and C. Be sure to check your boarding pass to see which is yours. If you enter at the wrong one, you will be redirected. We did not notice this on Epic and ended up walking the length of the ship to the correct door. No lines outside or inside the terminal. Boarding started at about 11:30 and we were were in the first group on after suite passengers.


We were in an M6 mini suite which are all located on deck 8 forward. It is an ideal location close to the midship atrium areas on 6, 7, and 8 which contain many dining, shopping and entertainment venues. It is also easy access to the Waterfront Area. The cabin is only slightly larger than a regular balcony cabin, but the balcony is huge in comparison to the tiny ones everyone complains about. The bathroom is bigger, with double sinks and a glass doored shower with 6 body jets and a rain shower head. Good water pressure. Good storage. Very quiet location. We heard no noise outside the cabin or from the cabins next door. No smoke smells from the Waterfront. We were starboard side.

For debarkation, you may choose colored luggage tags which correspond with the time you think you want to leave the ship. You can pick these up in the atrium on the 6th and 7th day of the cruise. You can walk off anytime after that color is called. There is also a color for "Easy Walk Off", the first group called, but you have to be willing to carry off all of your own luggage with no assistance. Luggage to be sent to the pier is collected outside your door around midnight on the last night. Not having a flight to rush to, we chose 9:30, had a leisurely breakfast in the buffet, and then just walked off when we were ready. No lines and it was very quick. The first group off was probably called around 7:30. Luggage is grouped by color in the terminal.


Can't say enough about the Waterfront concept with the bars and restaurants with outdoor seating along the deck 8 Waterfront which wraps around the ship. We did sailaway outside at the Sugarcaine Mojito Bar. Love this place with it's comfy chairs and couches and had many Cucumber Jalepino or Pineapple Mojitos there. Try the mojito flight for $15 to find out which are your favorites, or go to the Mojito Tasting, $15 pp. Check the freestyle dailies to see when the various ones are offered. They have Beer, Margarita, Martini, etc. and all great fun.

We did the Wine Lover's Musical Lunch and Wine Tasting on a sea day. It was $25 pp. The tasting is incorporated into a musical ( no dancing ) play about a girl and guy who meet at a wine tasting. There is a full meal, steak, shrimp etc. the food was just OK . It is one of those things you are glad you did once, but would probably never repeat.

Illusionarium. We did enjoy this show which was $29 for premium seating. It gets off to a slow start, but the final act was hilarious. I hate magic shows and this kept my interest. The steak was much better than we expected and better than the one at the Wine Lovers Lunch.

Cagney's. We chose this venue for our son's birthday celebration and I have to say it was one of the best meals we have had anywhere, on or off a ship, and we do get around a little. The filet was done to perfection. Melt in your mouth good. Between the 4 of us, we sampled several things on the menu and all were excellent.

Moderno. Love the very extensive salad bar, full of dishes you won't find anywhere else, like cerviche. You could make a meal there. The guys enjoyed the nonstop meats. There is a lovely bar located inside the entrance between Cagneys and Moderno. Good place for a quiet drink, but easy to forget it is there.

Free Shows/Entertainment. Favorite show was Burn the Floor which was excellent. Legally Blonde was good. We went to the Welcome Aboard Show which had a bit of these shows as well as Illusionarium and a comedian from the Headliners Comedy. If you plan on seeing these shows anyway, I would just skip this and spend your time elsewhere. We never made it into Howl at the Moon although we really enjoyed these dueling pianos and sing along on the Epic. Also never caught any of the comedy acts. My biggest regret was not being able to spend time listening to Sammy Figueroa in the Grammy Experience. We caught only a few minutes of this as it was not my son's taste. There were activities in the atrium drawing huge crowds such as Dancing With the NCL Stars, Deal or No Deal, Newly Wed Game and so forth. We did not go to any of the deck parties such as the Glow Party, 80s Party, Fireworks show, but heard good reports from others who did.

Casino. We found it to be smaller and smoker than the one on the Epic, which I think may be billed as the largest at sea. It just seemed cramped and we did not care for the slot machine selection. Did not gamble nearly as much as we did on Epic.

Spa. We toured on embarkation day, but did not buy the passes to the Thermal Suites which were $199 per person for a weekly pass. No daily passes sold. We did buy these on the Epic which has a huge thermal suites area and a large outdoor balcony overlooking the aft of the ship. Again, this area seemed smaller on the Getaway, was located forward, and no outdoor area.

Pools/Slides/Ropes Course/Mini Golf. Did not pay much attention to the pools. They never seemed too crowded as we passed by. There were tons of deck chairs available. Wanted to try the ropes course but we never got around to it. Son and his wife did try the slides and enjoyed them. No huge line ups.

Spice H20. We had a little difficulty locating this area. Nice Adult Only area to hang out. Plenty of chairs and umbrellas. Had a drink there on a sea day and then had lunch at Flamingos Cuban ( free ) which is near. Loved the food. Parties are held here at night.

Buffet. We had breakfast here nearly every morning. Never had any difficulty finding seats and this had been a real challenge on the Epic. Excellent selection of food. Loved the French Toast with bananas foster topping. Lunch was also good here. We had dinner here a couple times. There was a seafood buffet one night, Tuesday, I believe, with lobster tail and grilled shrimp skewers as well as other seafood items. Having had poor quality lobster in the MDR on previous cruises, I was pleasantly surprised. The lobster was of good quality and was plentiful, even late in the evening when we arrived after a show. No traditional lobster night on the first night in the MDR on the newer ships. Had an excellent beef carving one evening and chicken dishes always good.

O'Sheehans Bar and Grill. Great place to watch a game on the two story screen in the atrium below or one of the game shows from the circular seating area above in O 'Sheehans Bar. The opposite side is the restaurant which is open 24 hours and free. We had breakfast here one morning and it was very good. They also had rib and prime rib nights throughout the week there in addition to their usual fare. The prime rib was just OK. A little tough. Set meal with baked potato and corn on the cob.

Tropicana/Taste/Savor. All MDRs. Menus may vary a little between the 3. Some items offered daily, others change daily. We were able to walk in to the Tropicana, which is the larger and more formal of the three, and were seated with no waiting near the entertainment and dance floor. We really enjoyed this. A guest surprised his SO with a song accompanied by the band. It was Andrea Bocelli's Con te Partiro, ( Time To Say Goodbye ) and he obviously had some operatic training. Also walked into Taste for a quick bite one night before a show. ( we ate again somewhere else later, lol ). Soup and salad for some of us and I had a chicken dish which was excellent. Service was quick in both venues and the food was excellent.

General impressions. There is a ton to do on this ship. Plan your time wisely. The specialties are an excellent value, especially Cagneys at $30 and Moderno at $20. Yes, I know you have already paid for food, but a meal like this would set you back a bundle anywhere on dry land. And if the budget does not allow, the free venues have very good quality and variety. Service all over the ship we considered to be very good. Can't say enough about the staff. Always smiling and greeting you everywhere you go. You can dress up as much as you like and never feel out of place, but a pair of long pants, close toed shoes and a collared shirt for men will get you in anywhere on the ship. Shorts are ok at all but Tropicana and LeBistro, but in general, people seem to dress up a little in the evenings, country club casual or coctail. We had no issues with crowding. Easy to get around, no real lines, even in the buffet. Great ship. We would definitely sail this ship again!

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NCL Jewel-disappointing
Publication Date: February 17, 2014

Not one of my favorite ships. The staterooms were very small. No desk or makeup area. No glasses in the room. Mini bar was not stocked. Meals were mediocre at best. Much repetition. Desserts were the same each nite with 1 new choice. Main meals just average. Ate in the Blue Lagoon (free) and got better meals. Tried the main entertainment, but was less than entertaining. Tried the other entertainment (in the atrium) and it was better. We went with a group of 10, so we made our own fun. Only 1 dress up night, but there were too many people in tee shirts and jeans at meals in the big dining room. Service as slow, only 1 person taking care of the table. No wine steward,no bus boy, no coffee and beverage person. One waiter to do it all. They allow you to carry on wine to consume, but charge a $15.00 corking fee even if you drink it in your room. You can buy liquor for your room, but they charge almost $30.00 more per bottle than other cruise lines. This will be our last NCL cruise. Going

back to Princess
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smoking on decks
Publication Date: November 4, 2013

NCL just hasn't got it right yet when it allows smoking on balconies.

We were on the "Sun" for 10 day cruise and couldn't go out and enjoy our mini suite balcony because of chain smokers on either side of us. Whenever we opened our balcony door our room filled with second hand smoke. My wife suffers with ASMA and the smoke was very hard on her, also my nose ran a lot along with the sneezing. We first noticed a smoke smell the first day in the hall leading to our room ( 1211 ). Quite a surprise!

If you don't smoke don't book a balcony cabin with this cruise line as you will regret spending the money for a balcony that you can't sit on and enjoy the fresh air and the sea.

We will be spending our cruising dollars with ships that have a no smoking policy on their balconies.

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It's Gotten Better
Publication Date: October 15, 2013

I read all the reviews for Pride of America after we booked the cruise. I booked on PoA because I did not want to spend 2 days getting to and from Hawaii. It was great just going from island to island.

I was afraid as sail-date approached because of all the lousy reviews. This trip was a complete surprise for my husband's 50th birthday and we ended up loving it all...well mostly all. Overall I have to say the staff is either much improved or better trained. Either way we had few issues with them.

What sucked - The main dining room food was just OK. Nothing to write home about and not as good as our first Norwegian Cruise 7 years ago. (we don't cruise often) But the specialty restaurants were fine. Downside - the upcharge is way higher than last cruise and way higher than other cruise lines. And to have an upcharge and then get to Jefferson and find a second upcharge for a better menu was disappointing.

Our room was mostly clean. Not the meticulous clean I want in a hotel or cruise experience. I had asked about

the fan that ran constantly in our room but never quite got a definitive answer. We kept the bathroom door closed. Would have liked a better cover on that fan.

Service in the Liberty Dining room was painfully slow the second night. My husband said it was relaxing. I found it borderline annoying.

Obstructed view - definitely DO NOT pay extra for a balcony. Nothing to see as you cruise at night and in the day the piers are not attractive. But we got an obstructed view so we can tell night from day. And we saw daylight, a little ocean and occasionally (we were NOT warned) staff outside our window checking on the lifeboats. I was told the glass is one-way, but someone out there may be scarred for life if it wasn't.

The ports were unattractive and not always set in the best part of town. Getting anywhere required a cab or a long walk to a local bus, etc.

The Luau on Kauai was beautiful but the food sucked big time. Try to find a local tour company, not the NCL luau.

Had some confusion the first day with on-board credits. We waited in the really long first day line (not NCL's fault) but to expedite things they had a young lady come through the line and take down issues to get back to us later. She never got back to us which caused us some problems. My advice - double check before spending what you THINK is in your account.

What worked - Alan at the pool bar. I wanted to wrap him up and take him home. Some might say pushy with the drinks. I think it was perfect. I don't have to drive anywhere so I want to stay buzzed and he accomplished that. He also remembered details, came up with specialty drinks. Overall really fun guy and great service.

Spending more than a few hours in port - We really got a great chance to explore the islands.

The tours - we did our tours through Cruise One and Roberts Hawaii. Less expensive and for the most part, better. Only one disappointing tour guide - Leilani (or something like that) on Kauai.

Specialty restaurants - really great food and wonderful service. Just please make the pricing more reasonable!

Staff - everyone was pleasant and helpful. One crappy lunch with bad follow up service in the Cadillac Diner. Everything else worked.

The entertainment - really loved the music, especially the guy in the Napa Lounge and the Pink Champagne Bar.

Silas our cruise director - he was all over, everywhere just a bunch of fun with great programs.

The ship looks a little older but overall a nice looking ship. They are renovating it and I have read reports that the Aloha was better looking. I have no idea. I thought our ship was fine.

Clean - overall the restaurants, pool and public areas we all clean.

I would do this trip again. Hawaii is beautiful and this is a great way to island hop.

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The Haven Experience on a Floating Wallmart
Publication Date: September 23, 2013

Let me start by saying: Alaska is wonderful. Breathtaking and unforgettable.

But then, there is is pressing question: What happened to the cruise industry in US? It used to be a nice experience cruising with interesting people, having the formal nights and enjoying gourmet food for a few days.

Well, this is ALL GONE! In order to survive on a very competitive market, cruise lines gave a big welcome to middle America, white trash clientele and therefore the cruising experience became a week on a floating Wallmart, where formal night means tank tops, bad hair and shorts. The casino is like a night out... on a cheesy hotel in Reno.

It's amazing how NCL managed to make food look and taste so unattractive and stale. Even the "specialty restaurants" have below average food. The worse of them all on Pearl: The Asian restaurant. Shameless cheap and horrible presentation. Panda Express is a gourmet place in comparison.

The buffet smells like a university cafeteria and the quality is horrendous.

The main dining rooms menus offer cheap food and terrible service. Even the special lunch menu at Cagney's for Haven passengers has few options, the portions are tiny

(the smallest sea scallops I have ever seen) and it never changes during the seven days.

We were "lucky" enough to stay at the Haven - that in the end was nothing more than a misleading advertisement. Yes, you have a bigger cabin with great views, but you pay quite a lot for that. Then you have a "butler" and a concierge to help you - the problem is that you will see the concierge twice during the whole cruise and the butler is inattentive and elusive.

There is an area in the Haven with a small pool, a jacuzzi and snacks for the VIP's guests. For upscale snacks NCL offers peanuts M&Ms, gummy bears and stale cookies. I'm not kidding!

Entertainment was a mixed bag with decent productions like What a Night and Broadway Night and a horrible "magician/comedian" and a troupe of comics that will make you cry or throw up.

But in the end it's the fellow passengers that make the experience... different. Have you ever spent a week at Wallmart, eating and mingling with the other shoppers? That's exactly how I felt.
"Au revoir" NCL! I'm not your target clientele any longer.

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Review picture of ship
Publication Date: September 22, 2013

The Review picture of the Pride of America is an old picture of the Pride of Aloha... The Pride of Aloha was removed from the Hawaiian market years ago. Please feature the BUTT UGLY picture of the Pride of America that looks like a Roll on Roll off car carrier, not a cruise ship. What a shock to a passenger to come all the way to Hawaii and see this ship!!!

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Never Again!
Publication Date: September 16, 2013

This was not our first cruise, so we knew what to expect. First of all, I've never been to a spa where after I had a massage ($170 ) I was told I couldn't use their shower unless I bought a day pass to the spa area! Food was just ok--a lot of repetition. Nothing special, and buffet was not good. Ate at Cagney's and it was very good, as was the Italian specialty restaurant. However, DO NOT waste your money on Ocean Blue! Very limited selections and while the appetizers were large, the entree was not. Scallops were over cooked (all 2 of them), and sea bass portion was tiny. All this for $49 per person! Husband ordered just plain vanilla ice cream for dessert and it had ice cubes in it. Had a "mini-suite" and it was indeed "mini." Went to the dinner show which was very good, but the food was bad. Also went to Fat Cat's the last night. While the entertainment was great, the kid ( around 4 years old) running back and forth in front of the stage was unnerving. I really thought someone

in management would take care of the problem, but they didn't. Still can't understand while this was allowed in that particular environment. Unfortunately we were a day late into Bermuda due to the tropical storm, and first day in port it was raining. Not NCL's fault, but made for a bad time.
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Publication Date: September 10, 2013

BEWARE. We booked with Norwegian for a cruise in January 2014 and two days after they changed the full itinerary (all of the ports of call were changed). When we called to discuss the issue of the full itinerary change, they kept telling me I booked the wrong cruise. I eventually spoke to a manager and showed proof of the cruise I originally booked and what it was changed to. We were then promised that our rates would be locked in by the manager, Kathy.

I received a phone call a few days later advising that our rates would not be locked in, and if we wanted to move to another ship with the itinerary that we originally booked, we would have to pay almost double the rates. They refused to do anything for us except possibly giving a total of a $300 on-board credit. $300 does not even come close to making up for the rate changes and all of the trouble we dealt with.

We have since cancelled our cruise. We booked the original itinerary, because we had never been to those ports of call. They then changed the whole

itinerary to ports of call that we had sailed to previously. I was told by three different people at Norwegian that I had booked the wrong cruise and didn't know what I was talking about. Then we were promised our rates would be locked in when speaking with a manager, and then they weren't. Basically, we were told we were stupid and then we were lied to.

I have no idea what sailing on Norwegian is like, and now I will never know. After this booking experience and complete itinerary change, myself and my family will never attempt to sail with Norwegian again. Very, very disappointing.

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Save your money - pick another cruise
Publication Date: August 3, 2013

MINDSET before sailing: The contract was provided AFTER payment in full (NO Refunds) and stated that everything you were sold doesn't count. Only the contract details do. The ship is not guaranteed to be seaworthy. The staff is not guaranteed to be trained. The service charge is not a tip. It's like the service charge at a catering hall. It goes to management. No wonder the staff doesn't care. They are in a service profession without any accountability, ie. tips. If a ship is quarantined, we can be charged for having to remain on the ship. I especially liked the paragraphs that pointed out we can't sue but if we do, you are responsible for nothing and suits can be filed in Fl under Maritime law. We are not on a fishing boat. We are on a cruise that cost a whole lot of money and is supposed to provide us with the products and services we were told we would receive. The responsibility to create an enjoyable atmosphere and clean environment rests with you, no matter what the contract says. It was certainly a downer. It felt like we were

bait and switch victims before we started.

The embarkation was simple because I walk with a cane so we bypassed the main line. There was no staff to greet and direct us upon boarding.

The steward was not a happy person and our room was not cleaned until the afternoon each day. Day 1: We had sour milk in our coffee maker's water reservoir and hadn't been set up for coffee with supplies. My brother's room had not been cleaned properly. Used tampons were in his bathroom garbage! There was no instruction to know you had to put your card in for electricity. What about charging stuff when you are out of your room? Shouldn't the steward greet each person to welcome us and explain the procedures and timing? We came back to our room at 12:30 and found our room still not made up. We had to leave again. Twice we stayed on the balcony while he worked on our room. We had to work around him. I don't think my cruise experience should work that way. My father's steward was friendly, efficient and answered questions which is how I was able to inform the other 6 rooms in our group how the electricity worked. Their stewards hadn't told them either.

Restaurants: We were very unhappy with the crowds in the Cafe - the noise, the poor food, no choices, no seasoning, waiting to find seats. The fried chicken still had hair on it and the Romainian guy in charge said that's the way it comes ?!? The buffet staff allowed things to run out then wouldn't let you know if someone was going to backfill it. The flavor of the food and desserts was not existent. Moderno's was delicious. Our large group enjoyed the opportunity to dine on excellent food together. I question the reservation policy since we were told we could only come at 5:30 and the group we were traveling with was told only 6:15, I think. The dining room remained half empty for most of our time there. This is certainly not run like a restaurant to reserve and turn tables. The only complaint was beverage refills. The sushi restaurant took forever for 4 sushi rolls and again slow or no beverage refills. The Uptown Grill had a nice staff but NO SALT for breakfast ?!? Why? We enjoyed the food and service in Savor 3x. Excellent.

The reservation system blocked out any opportunity to eat in the main dining rooms until 8:45 each night. The shows changed times when we departed NY throwing off our schedule. Most shows were already blocked out just like dining reservations. Nothing was "Freestyle" on this cruise. It was TOO CROWDED!! You couldn't enjoy anything on the outside decks. No room. The deck chair areas were barely passable. We couldn't get into the tiny pools. 4000 people and pools could probably hold 200.

Handicap accessibility was poor. The hallways were TOO NARROW !! It was a matter of taking turns in the doorway nooksfor people to walk through in different directions. Anyone with a stroller, walker, motorized scooter or wheelchair was at the mercy of the cleaning carts and the room service food that never got picked up. I watched a woman who HAD to escort her father so he could get around. His narrow scooter could not pass the carts. She had to pull the carts into the doorway nooks so he could squeeze past. She said her mother had a wider scooter and could not fit through. I don’t know if her mother was on the cruise but that should be criminal if she was confined to her room. Personally, it was painful to have to walk sideways to pass the carts. I estimated the hallway width to be slightly over 3 feet which is the size of a hallway in my home and a bit less than 2 feet with the cart in place. It was an obstacle course. An obese woman with a cane barely got through. It had to be embarrassing.

CLEANLINESS: I had to point out to a young lady in a gown for pictures that she had to lift her gown to keep from getting dirty on the breakfast food that was on the floor, having been bumped off the plate that had been there for over 8 hours. I called down to have someone retrieve it and they took only that plate, leaving 3 others in the same hallway!

ROOMS: The rooms hold 4 people but the balconies only have room for 2 chairs. Smokers made it disgusting to try to be on our balcony and when we were enroute back to NY, we smelled marijuana.

RAID: Before the ship left Bermuda, our friend's 75 year old mother had her room raided by Bermuda police looking for marijuana!!

Really, A 75 year old is your suspect? She was too frail to have left the ship, yet they accused her of buying pot in port. They opened her safe and searched her room, forcing her and her 70 year old friend to sit while they did. She was told the next day that other rooms were searched also because of a complaint about smoke from her balcony's vicinity. My friends were incredulous when we came back to tell them the room is subject to unwarranted search, especially when we told them how many balconies were so close together, how small they were and the wind currents made it impossible to determine a particular path. Guess there's no Bill of Rights on the ship or in Bermuda.

There was too much "Big Brother" with our cards for my taste. You could tell when we were in our rooms, at a show or restaurant, at the activities, etc.

None of the entertainment was at the level we expect on a cruise. Rock of Ages is completely inappropriate on a family cruise. The day of the show was when they pointed out it was not kid friendly, yet kids were allowed in. Sex acts, beastiality and the language did not belong in a show on a family cruise. This info wasn't available when making the reservations. WHY?? There was no info about the shows to know about reserving them. Burn the Floor was the most impressive but of course we were blocked out of most of the others. The Magician was not "Amazing" and most of his humor went over the heads of my pre-teens and even our older teens in the group. The drinks we received at a quiet bar area during the day were tasty. The ones we received at the Theatre were not. They were watered down or had no liquor. A waiter in the Theatre was very accommodating and went to make me a Mexican coffee. He was the most accommodating person we encountered outside the Savor Restaurant. The timing for events we wanted to participate in always conflicted with other things so we didn't get to them. There was little to nothing on the days in port for those who couldn't or weren't going ashore. I remember a lot of Infomercial type offerings.

INFORMATION: The staff was content with not knowing answers, especially about our ONE port of call. We received a bus ferry Xerox copy without the information required to read it. When I went back, I was given the real flyer which showed there were multiple pages, including explanations and information that was not copied on the handouts at point of sale for the transportation passes. Any questions were blown off if you were not buying an excursion. There's only one port. Why isn't there a rack with flyers and brochures for the area?

Even though the NCL app was recommended for groups to communicate with each other on board, it required everyone pay a fee and it didn't work. How about making the voicemails in your room accessible from ship phones so everyone can call in to meet up without additional fees? Make it easier for families and large groups to choose cruising, not harder.

Nobody on the general staff smiled. These people must be miserable working for NCL. At least we had a reasonable time because we were with so many family and friends and knew we were going home again.

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