Year Started: 1966
Ships in Fleet: 13
Summary: With the recent introduction of new ships the third biggest cruise company in the world. Free-style cruising, elaborate dining options and surprisingly good entertainment.
Regions:Bahamas, Bermuda, Caribbean, Mediterranean Western
Good for: Teens. Seniors. Group.
Regions:Eastern Seaboard, Caribbean, Bermuda
Good for: Value for Money. Children`s Programs. Singles.
Regions:Caribbean, Mediterranean Western, Transatlantic
Regions:Bahamas, Caribbean, Eastern Seaboard
Good for: Teens. Children`s Programs. Families.
Regions:Alaska, Bahamas, Caribbean
Good for: Teens. Children`s Programs. Families.
Regions:Alaska, Bahamas, Caribbean
Good for: Teens. First-time Cruisers. Families.
Good for: Group. Singles. Families.
Good for: Teens. Seniors. Families.
Regions:Caribbean, Inland Waterways, Mediterranean Western, Mexico
Regions:Alaska, Caribbean, Inland Waterways, West Coast
Good for: Families. Value for Money. Teens.
Good for: Value for Money. Overall Service. Disabled Travelers.
Just got back from taking the Norwegian Jewel for a week in Alaska. While the trip was great, the room was small but nice, the staff was nice and everything was clean and well done, the food was horrible. We did a cruise on Royal Caribbean about 6 months ago on a 7 day for the exact same price and the food in the complimentary dining room was STUNNING. I mean absolutely delicious. The Norwegian cruise food was one step up from cafeteria food, and the dining room was the same food as the buffet where on Royal Caribbean the complimentary dining room menu was an entirely different menu, obviously made to order by well trained chefs. On the Norwegian, it seemed like they sent someone to the buffet to get your meal. It was horribly disappointing. I will never never go on a Norwegian Cruise again. The food was the equivalent to Denny's, while the food on Royal Caribbean was equal to Emeril's or Manning's. Don't cruise on Norwegian.
And if you have any food intolerance or special needs, forget about it. They are not going to accommodate you. Weeat mostly gluten free, but not out of medical necessity. When we were on the Royal Caribbean, they were fastidious about making sure dietary needs were accommodated and provided fantastic and delicious alternatives. I doubt that anyone would have felt the slightest bit deprived being on a gluten free diet on the Royal Caribbean. If we had truly had a medical need to eat gluten free on the Norwegian Jewel, we would have probably been relegated to eating white rice, or ended up in the hospital. I don't think that you could possibly have figured out what was safe to eat and what was not.
Also, several other points. They have a staff member standing in the buffet entrance to make sure that you disinfect your hands. He sings a little 'washy washy' song to the tune of a children's song... over and over and over and over and over again. I wanted to punch him every time I walked by. Horribly annoying.
Also, they keep the hot tubs at 95 degrees F. This is fine in the Caribbean, but too cold when it's 50 degrees with 20 mile an hour winds. The hot tubs would have been a perfect place to be in foul weather, but not on this ship.
Last but not least, my honey got vomiting and diarrhea. While I'm not blaming the ship since we both ate all the same things and I did not get sick, what I am complaining about was the way it was handled. I'm an ER and ICU nurse, so I know what I'm talking about, and cruise ships are NOTORIOUS for outbreaks of infectious diarrhea. So, I go to medical just to let them know and see if they wanted to test him for infectious diarrhea or quiz him about what food he ate, etc. in order to contain what could have been a budding outbreak. They could have not been less interested. The ONLY way they wanted to know about his illness is if he were to pay $150 to be treated. Well, he didn't need treatment, so they didn't have any interest in him. This was extremely concerning to me and, by itself was reason not to go back.
Their lack of interest in preventing an outbreak was equivalent to their lack of care with the food. Don't EVER cruise Norwegian.
I am not a complainer or letter writer, however, our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken.
We were suite customers, cabin 11510 category SC. We love the suite experience, pampered, treated like your special and a genuine 1st class customer experience. Our expectations were high and excited as we entered the ship (no escort as described as a suite perk). There seemed to be a lack of maintenance in our suite and throughout the ship. Perhaps all the maintenance dollars are being funneled to the mega ships now. The balcony metal was rusting, the shower had cracked tiles with lots of glue. Entering our suite we found the bathtub faucet was leaking all over the master bath floor and the door latch to the master bedroom would not lock. We had to use a bungee to tie it closed throughout the entire cruise! We even had to put a towel in-between the doors to keep them from crashing together in the higher seas. We requested repairs but it did not appear thatany were done the entire voyage. Also, several of the public restroomâ€™s hand dryers did not work.
The first night was a surprising lobster dinner . Perhaps since most customers go to the buffet and this saves Norwegian quite a bit of money. We heard several complaints throughout the ship about this from other travelers. We were fortunate enough to receive the lobster dinner, most did not.
The next day the Captain announced we would not be stopping in Roatan. While I fully understand your concern for the safety of your passengers. An assistant cook was murdered in a robbery attempt on the island a few days earlier. This was an isolated incident and internet reports state it DID NOT involve any Norwegian passengers, just a crew member. Yet, the single perpetrator had been caught. It was not an incident of gang violence. We were forced to stay onboard and circle the seas for another day losing 25% of our port stops (one of the main reasons we chose that cruise). Funny how all of the other cruise lines continued to port there. If it was so dangerous to go there, why were we not warned in advance? We were completely taken aback when we saw that only a $8.59 credit was issued for missing 25% of our scheduled stops. Why could we not have gone to Belize and spent 2 days or any other port? If you are going to force your passengers to stay at sea, why do you not have some kind of contingency plan for entertainment onboard. It was simply a lost day.
Since they did not offer fishing on Roatan, I had pre-reserved a private fishing charter. Obviously, I never received that trip and am hoping to receive my money back. Since I missed my fishing trip, I asked our concierge, John Dâ€™souza, to try to book me for Cozumel bottom fishing, he said it was sold out and he had me on a waiting list. Two days later, in the dining room he passed by and I had to remind him about my request to get that excursion. As you can guess, I never got to go fishing and he never addressed the request again.
I received an on board credit of $300 from Norwegian for the suite, $300 in Norwegian world points, and expected to receive $300 from cruise.com. I had to keep inquiring for 2 days to receive my cruise.com credit. My concierge didnâ€™t seem to help much or get back to me and the front desk just simply did not care. I realize that the travel agencies credit was not the fault of Norwegian Cruise Lines, but the service and feedback on the inquiries were. I felt like the staff simply did not care.
Our next port, Belize City, was not pleasant. We had so been looking forward to seeing the Mayan Ruins and booked the river cruise to the Lamanai Ruins. To our astonishment at the end of the trip up river we had two elderly ladies with us, one with a walker and oxygen tank, the other with 2 arm canes and weighing about 400 lbs. Even for a physically fit person, this was a difficult trail. We were forced to wait in a boat 1 hour for the guides to find the guest to return them to the boat. WHY WERE THESE PERSONS EVER SOLD A TICKET? They should have NEVER been sold one! The shore excursion description even states â€œnot recommended for guests with walking difficulties.â€
On the positive note, our cabin attendant, Mr. Rainhard, was fantastic. We received outstanding service from him. One of the nights, I called our butler, Mansur Hasinil, requesting him to make us a reservation in the Venetian dining room. I WAS TOLD BY HIM TO CALL AN EXTENSION AND MAKE THE RESERVATION MYSELF. Certainly not what I expected to be told by a butler who is supposed to give us 1st class service. We only saw this man twice, once to deliver 4 cold breakfasts containing wrong orders, and when we were taking the priority debarking, probably awaiting any tips.
Arriving in Cozumel, my wife had purchased a dolphin encounter, since she does not swim. It was supposed to be a 2 hour excursion in shallow water. 6 Â½ hours later they finally got into a pool, wherein they had to swim out to the dolphins! Half of the participants did not swim. That is why they chose the encounter rather than the swim with the dolphins. She was very upset. Then to top it off, we were expecting to watch the ship depart, instead we saw an ambulance take away what appeared to be a deceased passenger in an ambulance. Again, I realize not controllable by Norwegian. Just another cherry on the cake of bad trips.
Our dinner that night was in the Venetian. We were seated, received water and our waiter took the order. We did not see anyone for 30 minutes after that. We had to ask for a manager to even get water and our salads as did three other tables. She compensated us with a glass of wine, but what we wanted was service, not wine. We expected more from Norwegian.
Again on the positive note, our waitress, Joann on the third night was the ONLY friendly one we encountered in the entire dining experience. Your staff is cold, unfriendly, and some could not even understand our orders, getting them wrong.
Daytime entertainment at sea can only be described as POOR . Your cruise director DAN DAN, was the worst cruise director we have ever seen on any cruise line. In fact the assistant, Dingo Dan, made most of the announcements. The comedy group Second City even made satire of the cruise director. Near the close of the cruise, most of the hand sanitizers were empty.
We usually only rent suites on our cruise vacations. If I were to compare this cruise to all of the others we have taken, it simply was the worst. As a general customer service rule, when someone receives great customer service they tell several people. When they receive POOR customer service they will tell everyone who will listen. I wonder what my 3,000 clients will think of my story? I will have to think long and hard about ever using Norwegian Cruise Lines again.
Just wanted to post a mini review of our February cruise for anyone who is booked or considering it for the future. This cruise was a first for us in that we have always cruised alone, but this time we were with our son and daughter-in-law. We had a a lot of fun, but honestly we would have probably seen and done more if it were just the two of us. The youngsters just can't keep up with us!
TIP. A great aid to anyone needing to communicate with family and friends on board is the iConcierge app. Be sure to download it to your iPhone ( or samsung in my case ) before the cruise and then activate it once on board. You can use it to message and call family or other cruisers while on board, check ship's activity schedule and info, etc. using the ship's wifi. It was a godsend in helping us keep track of each other. On the Epic the charge was a one time fee of $7.95, but service was bad. On the Getaway, it was FREE to activate, and service was excellent.
Boarding inMiami was very efficient. We got to port about 10:30, taking a short taxi ride from the Miami Downtown Hilton. TIP: There are two terminals for entry to the ship, B and C. Be sure to check your boarding pass to see which is yours. If you enter at the wrong one, you will be redirected. We did not notice this on Epic and ended up walking the length of the ship to the correct door. No lines outside or inside the terminal. Boarding started at about 11:30 and we were were in the first group on after suite passengers.
We were in an M6 mini suite which are all located on deck 8 forward. It is an ideal location close to the midship atrium areas on 6, 7, and 8 which contain many dining, shopping and entertainment venues. It is also easy access to the Waterfront Area. The cabin is only slightly larger than a regular balcony cabin, but the balcony is huge in comparison to the tiny ones everyone complains about. The bathroom is bigger, with double sinks and a glass doored shower with 6 body jets and a rain shower head. Good water pressure. Good storage. Very quiet location. We heard no noise outside the cabin or from the cabins next door. No smoke smells from the Waterfront. We were starboard side.
For debarkation, you may choose colored luggage tags which correspond with the time you think you want to leave the ship. You can pick these up in the atrium on the 6th and 7th day of the cruise. You can walk off anytime after that color is called. There is also a color for "Easy Walk Off", the first group called, but you have to be willing to carry off all of your own luggage with no assistance. Luggage to be sent to the pier is collected outside your door around midnight on the last night. Not having a flight to rush to, we chose 9:30, had a leisurely breakfast in the buffet, and then just walked off when we were ready. No lines and it was very quick. The first group off was probably called around 7:30. Luggage is grouped by color in the terminal.
Can't say enough about the Waterfront concept with the bars and restaurants with outdoor seating along the deck 8 Waterfront which wraps around the ship. We did sailaway outside at the Sugarcaine Mojito Bar. Love this place with it's comfy chairs and couches and had many Cucumber Jalepino or Pineapple Mojitos there. Try the mojito flight for $15 to find out which are your favorites, or go to the Mojito Tasting, $15 pp. Check the freestyle dailies to see when the various ones are offered. They have Beer, Margarita, Martini, etc. and all great fun.
We did the Wine Lover's Musical Lunch and Wine Tasting on a sea day. It was $25 pp. The tasting is incorporated into a musical ( no dancing ) play about a girl and guy who meet at a wine tasting. There is a full meal, steak, shrimp etc. the food was just OK . It is one of those things you are glad you did once, but would probably never repeat.
Illusionarium. We did enjoy this show which was $29 for premium seating. It gets off to a slow start, but the final act was hilarious. I hate magic shows and this kept my interest. The steak was much better than we expected and better than the one at the Wine Lovers Lunch.
Cagney's. We chose this venue for our son's birthday celebration and I have to say it was one of the best meals we have had anywhere, on or off a ship, and we do get around a little. The filet was done to perfection. Melt in your mouth good. Between the 4 of us, we sampled several things on the menu and all were excellent.
Moderno. Love the very extensive salad bar, full of dishes you won't find anywhere else, like cerviche. You could make a meal there. The guys enjoyed the nonstop meats. There is a lovely bar located inside the entrance between Cagneys and Moderno. Good place for a quiet drink, but easy to forget it is there.
Free Shows/Entertainment. Favorite show was Burn the Floor which was excellent. Legally Blonde was good. We went to the Welcome Aboard Show which had a bit of these shows as well as Illusionarium and a comedian from the Headliners Comedy. If you plan on seeing these shows anyway, I would just skip this and spend your time elsewhere. We never made it into Howl at the Moon although we really enjoyed these dueling pianos and sing along on the Epic. Also never caught any of the comedy acts. My biggest regret was not being able to spend time listening to Sammy Figueroa in the Grammy Experience. We caught only a few minutes of this as it was not my son's taste. There were activities in the atrium drawing huge crowds such as Dancing With the NCL Stars, Deal or No Deal, Newly Wed Game and so forth. We did not go to any of the deck parties such as the Glow Party, 80s Party, Fireworks show, but heard good reports from others who did.
Casino. We found it to be smaller and smoker than the one on the Epic, which I think may be billed as the largest at sea. It just seemed cramped and we did not care for the slot machine selection. Did not gamble nearly as much as we did on Epic.
Spa. We toured on embarkation day, but did not buy the passes to the Thermal Suites which were $199 per person for a weekly pass. No daily passes sold. We did buy these on the Epic which has a huge thermal suites area and a large outdoor balcony overlooking the aft of the ship. Again, this area seemed smaller on the Getaway, was located forward, and no outdoor area.
Pools/Slides/Ropes Course/Mini Golf. Did not pay much attention to the pools. They never seemed too crowded as we passed by. There were tons of deck chairs available. Wanted to try the ropes course but we never got around to it. Son and his wife did try the slides and enjoyed them. No huge line ups.
Spice H20. We had a little difficulty locating this area. Nice Adult Only area to hang out. Plenty of chairs and umbrellas. Had a drink there on a sea day and then had lunch at Flamingos Cuban ( free ) which is near. Loved the food. Parties are held here at night.
Buffet. We had breakfast here nearly every morning. Never had any difficulty finding seats and this had been a real challenge on the Epic. Excellent selection of food. Loved the French Toast with bananas foster topping. Lunch was also good here. We had dinner here a couple times. There was a seafood buffet one night, Tuesday, I believe, with lobster tail and grilled shrimp skewers as well as other seafood items. Having had poor quality lobster in the MDR on previous cruises, I was pleasantly surprised. The lobster was of good quality and was plentiful, even late in the evening when we arrived after a show. No traditional lobster night on the first night in the MDR on the newer ships. Had an excellent beef carving one evening and chicken dishes always good.
O'Sheehans Bar and Grill. Great place to watch a game on the two story screen in the atrium below or one of the game shows from the circular seating area above in O 'Sheehans Bar. The opposite side is the restaurant which is open 24 hours and free. We had breakfast here one morning and it was very good. They also had rib and prime rib nights throughout the week there in addition to their usual fare. The prime rib was just OK. A little tough. Set meal with baked potato and corn on the cob.
Tropicana/Taste/Savor. All MDRs. Menus may vary a little between the 3. Some items offered daily, others change daily. We were able to walk in to the Tropicana, which is the larger and more formal of the three, and were seated with no waiting near the entertainment and dance floor. We really enjoyed this. A guest surprised his SO with a song accompanied by the band. It was Andrea Bocelli's Con te Partiro, ( Time To Say Goodbye ) and he obviously had some operatic training. Also walked into Taste for a quick bite one night before a show. ( we ate again somewhere else later, lol ). Soup and salad for some of us and I had a chicken dish which was excellent. Service was quick in both venues and the food was excellent.
General impressions. There is a ton to do on this ship. Plan your time wisely. The specialties are an excellent value, especially Cagneys at $30 and Moderno at $20. Yes, I know you have already paid for food, but a meal like this would set you back a bundle anywhere on dry land. And if the budget does not allow, the free venues have very good quality and variety. Service all over the ship we considered to be very good. Can't say enough about the staff. Always smiling and greeting you everywhere you go. You can dress up as much as you like and never feel out of place, but a pair of long pants, close toed shoes and a collared shirt for men will get you in anywhere on the ship. Shorts are ok at all but Tropicana and LeBistro, but in general, people seem to dress up a little in the evenings, country club casual or coctail. We had no issues with crowding. Easy to get around, no real lines, even in the buffet. Great ship. We would definitely sail this ship again!
Not one of my favorite ships. The staterooms were very small. No desk or makeup area. No glasses in the room. Mini bar was not stocked. Meals were mediocre at best. Much repetition. Desserts were the same each nite with 1 new choice. Main meals just average. Ate in the Blue Lagoon (free) and got better meals. Tried the main entertainment, but was less than entertaining. Tried the other entertainment (in the atrium) and it was better. We went with a group of 10, so we made our own fun. Only 1 dress up night, but there were too many people in tee shirts and jeans at meals in the big dining room. Service as slow, only 1 person taking care of the table. No wine steward,no bus boy, no coffee and beverage person. One waiter to do it all. They allow you to carry on wine to consume, but charge a $15.00 corking fee even if you drink it in your room. You can buy liquor for your room, but they charge almost $30.00 more per bottle than other cruise lines. This will be our last NCL cruise. Goingback to Princess
NCL just hasn't got it right yet when it allows smoking on balconies.
We were on the "Sun" for 10 day cruise and couldn't go out and enjoy our mini suite balcony because of chain smokers on either side of us. Whenever we opened our balcony door our room filled with second hand smoke. My wife suffers with ASMA and the smoke was very hard on her, also my nose ran a lot along with the sneezing. We first noticed a smoke smell the first day in the hall leading to our room ( 1211 ). Quite a surprise!
If you don't smoke don't book a balcony cabin with this cruise line as you will regret spending the money for a balcony that you can't sit on and enjoy the fresh air and the sea.
We will be spending our cruising dollars with ships that have a no smoking policy on their balconies.
I read all the reviews for Pride of America after we booked the cruise. I booked on PoA because I did not want to spend 2 days getting to and from Hawaii. It was great just going from island to island.
I was afraid as sail-date approached because of all the lousy reviews. This trip was a complete surprise for my husband's 50th birthday and we ended up loving it all...well mostly all. Overall I have to say the staff is either much improved or better trained. Either way we had few issues with them.
What sucked - The main dining room food was just OK. Nothing to write home about and not as good as our first Norwegian Cruise 7 years ago. (we don't cruise often) But the specialty restaurants were fine. Downside - the upcharge is way higher than last cruise and way higher than other cruise lines. And to have an upcharge and then get to Jefferson and find a second upcharge for a better menu was disappointing.
Our room was mostly clean. Not the meticulous clean I want in a hotel or cruise experience. I had asked aboutthe fan that ran constantly in our room but never quite got a definitive answer. We kept the bathroom door closed. Would have liked a better cover on that fan.
Service in the Liberty Dining room was painfully slow the second night. My husband said it was relaxing. I found it borderline annoying.
Obstructed view - definitely DO NOT pay extra for a balcony. Nothing to see as you cruise at night and in the day the piers are not attractive. But we got an obstructed view so we can tell night from day. And we saw daylight, a little ocean and occasionally (we were NOT warned) staff outside our window checking on the lifeboats. I was told the glass is one-way, but someone out there may be scarred for life if it wasn't.
The ports were unattractive and not always set in the best part of town. Getting anywhere required a cab or a long walk to a local bus, etc.
The Luau on Kauai was beautiful but the food sucked big time. Try to find a local tour company, not the NCL luau.
Had some confusion the first day with on-board credits. We waited in the really long first day line (not NCL's fault) but to expedite things they had a young lady come through the line and take down issues to get back to us later. She never got back to us which caused us some problems. My advice - double check before spending what you THINK is in your account.
What worked - Alan at the pool bar. I wanted to wrap him up and take him home. Some might say pushy with the drinks. I think it was perfect. I don't have to drive anywhere so I want to stay buzzed and he accomplished that. He also remembered details, came up with specialty drinks. Overall really fun guy and great service.
Spending more than a few hours in port - We really got a great chance to explore the islands.
The tours - we did our tours through Cruise One and Roberts Hawaii. Less expensive and for the most part, better. Only one disappointing tour guide - Leilani (or something like that) on Kauai.
Specialty restaurants - really great food and wonderful service. Just please make the pricing more reasonable!
Staff - everyone was pleasant and helpful. One crappy lunch with bad follow up service in the Cadillac Diner. Everything else worked.
The entertainment - really loved the music, especially the guy in the Napa Lounge and the Pink Champagne Bar.
Silas our cruise director - he was all over, everywhere just a bunch of fun with great programs.
The ship looks a little older but overall a nice looking ship. They are renovating it and I have read reports that the Aloha was better looking. I have no idea. I thought our ship was fine.
Clean - overall the restaurants, pool and public areas we all clean.
I would do this trip again. Hawaii is beautiful and this is a great way to island hop.
Let me start by saying: Alaska is wonderful. Breathtaking and unforgettable.
But then, there is is pressing question: What happened to the cruise industry in US? It used to be a nice experience cruising with interesting people, having the formal nights and enjoying gourmet food for a few days.
Well, this is ALL GONE! In order to survive on a very competitive market, cruise lines gave a big welcome to middle America, white trash clientele and therefore the cruising experience became a week on a floating Wallmart, where formal night means tank tops, bad hair and shorts. The casino is like a night out... on a cheesy hotel in Reno.
It's amazing how NCL managed to make food look and taste so unattractive and stale. Even the "specialty restaurants" have below average food. The worse of them all on Pearl: The Asian restaurant. Shameless cheap and horrible presentation. Panda Express is a gourmet place in comparison.
The buffet smells like a university cafeteria and the quality is horrendous.
The main dining rooms menus offer cheap food and terrible service. Even the special lunch menu at Cagney's for Haven passengers has few options, the portions are tiny(the smallest sea scallops I have ever seen) and it never changes during the seven days.
We were "lucky" enough to stay at the Haven - that in the
end was nothing more than a misleading advertisement. Yes, you have
a bigger cabin with great views, but you pay quite a lot for that.
Then you have a "butler" and a concierge to help you - the problem
is that you will see the concierge twice during the whole cruise
and the butler is inattentive and elusive.
There is an area in the Haven with a small pool, a jacuzzi and snacks for the VIP's guests. For upscale snacks NCL offers peanuts M&Ms, gummy bears and stale cookies. I'm not kidding!
Entertainment was a mixed bag with decent productions like What a Night and Broadway Night and a horrible "magician/comedian" and a troupe of comics that will make you cry or throw up.
But in the end it's the fellow passengers that make the experience... different. Have you ever spent a week at Wallmart, eating and mingling with the other shoppers? That's exactly how I felt.
"Au revoir" NCL! I'm not your target clientele any longer.
The Review picture of the Pride of America is an old picture of the Pride of Aloha... The Pride of Aloha was removed from the Hawaiian market years ago. Please feature the BUTT UGLY picture of the Pride of America that looks like a Roll on Roll off car carrier, not a cruise ship. What a shock to a passenger to come all the way to Hawaii and see this ship!!!
This was not our first cruise, so we knew what to expect. First of all, I've never been to a spa where after I had a massage ($170 ) I was told I couldn't use their shower unless I bought a day pass to the spa area! Food was just ok--a lot of repetition. Nothing special, and buffet was not good. Ate at Cagney's and it was very good, as was the Italian specialty restaurant. However, DO NOT waste your money on Ocean Blue! Very limited selections and while the appetizers were large, the entree was not. Scallops were over cooked (all 2 of them), and sea bass portion was tiny. All this for $49 per person! Husband ordered just plain vanilla ice cream for dessert and it had ice cubes in it. Had a "mini-suite" and it was indeed "mini." Went to the dinner show which was very good, but the food was bad. Also went to Fat Cat's the last night. While the entertainment was great, the kid ( around 4 years old) running back and forth in front of the stage was unnerving. I really thought someonein management would take care of the problem, but they didn't. Still can't understand while this was allowed in that particular environment. Unfortunately we were a day late into Bermuda due to the tropical storm, and first day in port it was raining. Not NCL's fault, but made for a bad time.
BEWARE. We booked with Norwegian for a cruise in January 2014 and two days after they changed the full itinerary (all of the ports of call were changed). When we called to discuss the issue of the full itinerary change, they kept telling me I booked the wrong cruise. I eventually spoke to a manager and showed proof of the cruise I originally booked and what it was changed to. We were then promised that our rates would be locked in by the manager, Kathy.
I received a phone call a few days later advising that our rates would not be locked in, and if we wanted to move to another ship with the itinerary that we originally booked, we would have to pay almost double the rates. They refused to do anything for us except possibly giving a total of a $300 on-board credit. $300 does not even come close to making up for the rate changes and all of the trouble we dealt with.
We have since cancelled our cruise. We booked the original itinerary, because we had never been to those ports of call. They then changed the wholeitinerary to ports of call that we had sailed to previously. I was told by three different people at Norwegian that I had booked the wrong cruise and didn't know what I was talking about. Then we were promised our rates would be locked in when speaking with a manager, and then they weren't. Basically, we were told we were stupid and then we were lied to.
I have no idea what sailing on Norwegian is like, and now I will never know. After this booking experience and complete itinerary change, myself and my family will never attempt to sail with Norwegian again. Very, very disappointing.