Poesia Reviews

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16 User Reviews of Poesia Cruise Ship

Eastern Caribbean
Publication Date: January 23, 2010

I have just returned from the January 23rd sailing of the Poesia with 50 of my family members. I'd have to say that the stage entertainment was excellent, though the food was of uneven quality; some nights were commensurate with a cruise, but some nights were really no better than a mediocre coffee shop.

The issue that was the most difficult was the room that my husband, I, and our son shared. It was at the very stern and rocked quite dramatically. I think it is because the ship is very rectangular. It is quite like a shoebox in the water; any waves make it pitch quite a bit. When looking at other cruise ships, all the others have some tapering to the hull to deflect waves, this one had none at all so on windy days with some waves, the ship moved more than any I had ever been on. Perhaps this ship was designed for the calmer waters of the Mediterranean, but it is not at all suitable for the typical waters of the Atlantic. It was worse than any of the many cruise ships I have ever

been on and I have cruised in the Caribbean during hurricane season when conditions are very windy with high waves.

But that wasn't the worst part of our room. Even though we were on the 12th floor, the mechanical vibration from the rudder and engine created so much vibration in our room that it was as if we were in a non stop earthquake. I tried to fall asleep in my berth, but it was as if someone was constantly and violently shaking the bed in time to rhythmic mechanical motions of the engine and rudder. The walls of the stateroom were constantly rattling and loudly squeaking. I am not a princess or one to complain unnecessarily, but this room was uninhabitable. We toured another stateroom of other members of our family that were in a room directly below us and it was the same. They had a 3'X5' mirror on the wall of their stateroom that was constantly, loudly rattling against the wall so that it was absolutely impossible to sleep. Their beds were also shaking violently. I tried to get a different stateroom but the staff at the reception desk was absolutely uncooperative. I requested a new room each day. On the third night, I met with their customer service representative and spoke to him for a good 20 minutes. He insisted that the motion was from the waves. I told him over and over that the waves were only part of the problem but that the mechanical movement from the engine and propeller made the room uninhabitable. I was so tired from the first night in that horrible stateroom that I slept most of the next day in complete exhaustion. My sister-in-law allowed me to sleep in an extra bunk of her stateroom midship the next two nights. My husband and son however, remained in that horrible room. After speaking with the staff each day and getting no assistance from them, I was finally able to prevail with getting another stateroom by the 4th night.

A number of people in our party became ill over the cruise with the flu. I think they contracted it on the ship. For some it was very debilitating requiring injections of anti diarrhea medication. I don't think the crew was as clean as they should have been. For example, at breakfast one morning, six of our family was eating at tables in the 13th floor cafeteria. Two tables away a sweet little girl in a high chair threw up with projectile vomiting that spewed over the table, floor, and her high chair. It was a horrific mess. The parents tried to clean up some of it, but there was more than they had the means to clean. It was at least 10 minutes before the staff came to clean it and they did a cursory job at that. The dishes were cleared and they wiped the table though from my angle I could see quite clearly that there were still flecks of vomit on the table. The high chair remained at the table with the seat of it and the floor coated in cups of vomit. My party sat two tables away and watched as people cleared away. I was absolutely horrified as the staff motioned for two recent arrivals from our family to be seated at the unclean table. It was horrible! There was a vomit coated high chair and floor at one end of this six person table, and the staff tried to seat my family at the other end. I was glad I was there and motioned them away before they actually sat down. Our family sat two tables away while we wondered how long it would take the staff to clean up the vomit on the floor and high chair. No less than 20 minutes later, the vile mess was untouched. I finally asked the staff in a polite manner to clean it up. It was at least another 5 minutes before they came with cloths and a mop to clear the vomit.

Another experience with lack of cleanliness and vomiting at an eating facility occurred on Tuesday. We had a family luncheon arranged for 50 people. We had a section of the formal dining room set aside for us and we were having a nice time. Suddenly, two members of our family at a table adjacent to mine became violently ill and vomited all over the table and chairs. A third followed so that the table was covered with a horrific mess. I don't envy the staff for the mess they had to clean up, but they did a cursory job given the potential for the spread of flu. Yes, the table cloths, dishes, and vomit covered chairs were removed, but the staff did not wipe the table with a disinfectant before putting the new tablecloth on. I stopped them and asked them to wipe the table with a disinfectant, they stalled and a few minutes later returned to complete putting the new tablecloth down without using disinfectant.

As I mentioned before, the food was of uneven quality. I don't expect prime rib every night, but what was offered in many instances was no better than I could have had at Denny's. In fact, Denny's is superior in some instances. The Chicken Cacciatore on the first night was particularly awful. The chicken patty was made from preformed and prebreaded chicken, not unlike the chicken fingers that are served at a typical McDonalds. It was covered in crushed tomatoes that were completely lacking in any spice. The lot was then covered by a rubbery piece of melted cheese. I remember thinking that I hoped the meals would not all be this bad.

The food on the last two nights were good, however, I was disappointed in the lack of food in the evenings. Our family sat at the early seating at 5:30 pm. After dinner, we went to the stage for entertainment or to dancing. By 9 pm many of us were again interested in some sort of food, but there was none, absolutely none, available in the cafeteria. Each night we had to wait until 10 pm for a paltry display of thin crust pizza. The sauce and toppings on the pizza was far from inspired, but the worst part was that the thin crust was most often burned black as the staff has not yet mastered the use of the pizza ovens. If one stayed up for dancing past 11pm, it would be best to pack a few pizzas in their pockets as even the paltry pizzas were only served for an hour.

One evening there was quite a nice deck party hosted by the ship. There was a good amount of merriment; dancing and games. However, there was absolutely no food served. One would think that an evening party would include some sort of appetizers to satiate the revelers, but there was none. Being hungry is not what I anticipate ever happening on a cruise ship.

The shore times are not conducive to excursions. In particular, the port time in Puerto Rico is from 4 pm to 11 pm. We bee lined from the ship to the fort for some sightseeing, but the late port time allowed us only 15 minutes in the fort before it closed for the day.

While the ship’s decor is attractive, there is an enormous amount of hard surfaces in genuine stone, faux stone, or glass. While these surfaces look very attractive and are typical for current decorating trends, it creates much ambient noise from sound vibrating off hard surfaces. It was almost impossible to have a conversation between six people seated at a table in the cafeteria during meal times. The formal dining rooms were better in this regard and were our preferred choice for all meals.

The pools and outdoor spas are only open from 7am to 7 pm.

Given these experiences, I would not recommend this cruise line to any one.

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Eastern Caribbean
Publication Date: January 23, 2010

I have just returned from the January 23rd sailing of the Poesia with 50 of my family members. I'd have to say that the stage entertainment was excellent, though the food was of uneven quality; some nights were commensurate with a cruise, but some nights were really no better than a mediocre coffee shop.

The issue that was the most difficult was the room that my husband, I, and our son shared. It was at the very stern and rocked quite dramatically. I think it is because the ship is very rectangular. It is quite like a shoebox in the water; any waves make it pitch quite a bit. When looking at other cruise ships, all the others have some tapering to the hull to deflect waves, this one had none at all so on windy days with some waves, the ship moved more than any I had ever been on. Perhaps this ship was designed for the calmer waters of the Mediterranean, but it is not at all suitable for the typical waters of the Atlantic. It was worse than any of the many cruise ships I have ever

been on and I have cruised in the Caribbean during hurricane season when conditions are very windy with high waves.

But that wasn't the worst part of our room. Even though we were on the 12th floor, the mechanical vibration from the rudder and engine created so much vibration in our room that it was as if we were in a non stop earthquake. I tried to fall asleep in my berth, but it was as if someone was constantly and violently shaking the bed in time to rhythmic mechanical motions of the engine and rudder. The walls of the stateroom were constantly rattling and loudly squeaking. I am not a princess or one to complain unnecessarily, but this room was uninhabitable. We toured another stateroom of other members of our family that were in a room directly below us and it was the same. They had a 3'X5' mirror on the wall of their stateroom that was constantly, loudly rattling against the wall so that it was absolutely impossible to sleep. Their beds were also shaking violently.

I tried to get a different stateroom but the staff at the reception desk was absolutely uncooperative. On the third night, I met with their customer service representative and spoke to him for a good 20 minutes. He insisted that the motion was from the waves. I told him over and over that the waves were only part of the problem but that the mechanical movement from the engine and propeller made the room uninhabitable. I was so tired from the first night in that horrible stateroom that I slept most of the next day in complete exhaustion. My sister-in-law allowed me to sleep in an extra bunk of her stateroom midship the next two nights. My husband and son however, remained in that horrible room. After speaking with the staff each day and getting no assistance from them, I was finally able to prevail with getting another stateroom by the 4th night.

A number of people in our party became ill over the cruise with the flu. I think they contracted it on the ship. For some it was very debilitating requiring injections of anti diarrhea medication. I don't think the crew was as clean as they should have been. For example, at breakfast one morning, six of our family was eating at tables in the 13th floor cafeteria. Two tables away a sweet little girl in a high chair threw up with projectile vomiting that spewed over the table, floor, and her high chair. It was a horrific mess. The parents tried to clean up some of it, but there was more than they had the means to clean. It was at least 10 minutes before the staff came to clean it and they did a cursory job at that. The dishes were cleared and they wiped the table though from my angle I could see quite clearly that there were still flecks of vomit on the table. The high chair remained at the table with the seat of it and the floor coated in cups of vomit. My party sat two tables away and watched as people cleared away.

I was absolutely horrified as the staff motioned for two recent arrivals from our family to be seated at the unclean table. It was horrible! There was a vomit coated high chair and floor at one end of this six person table, and the staff tried to seat my family at the other end. I was glad I was there and motioned them away before they actually sat down. Our family sat two tables away while we wondered how long it would take the staff to clean up the vomit on the floor and high chair. No less than 20 minutes later, the vile mess was untouched. I finally asked the staff in a polite manner to clean it up. It was at least another 5 minutes before they came with cloths and a mop to clear the vomit.

Another experience with lack of cleanliness and vomiting at an eating facility occurred on Tuesday. We had a family luncheon arranged for 50 people. We had a section of the formal dining room set aside for us and we were having a nice time. Suddenly, two members of our family at a table adjacent to mine became violently ill and vomited all over the table and chairs. A third followed so that the table was covered with a horrific mess. I don't envy the staff for the mess they had to clean up, but they did a cursory job given the potential for the spread of flu. Yes, the table cloths, dishes, and vomit covered chairs were removed, but the staff did not wipe the table with a disinfectant before putting the new tablecloth on. I stopped them and asked them to wipe the table with a disinfectant, they stalled and a few minutes later returned to complete putting the new tablecloth down without using disinfectant.

As I mentioned before, the food was of uneven quality. I don't expect prime rib every night, but what was offered in many instances was no better than I could have had at Denny's. In fact, Denny's is superior in some instances. The chicken on the first night was particularly awful. The chicken patty was made from preformed and prebreaded chicken, not unlike the chicken fingers that are served at a typical McDonalds. It was covered in crushed tomatoes that were completely lacking in any spice. The lot was then covered by a rubbery piece of melted cheese. I remember thinking that I hoped the meals would not all be this bad.

The food on the last two nights were good, however, I was disappointed in the lack of food in the evenings. Our family sat at the early seating at 5:30 pm. After dinner, we went to the stage for entertainment or to dancing. By 9 pm many of us were again interested in some sort of food, but there was none, absolutely none, available in the cafeteria. Each night we had to wait until 10 pm for a paltry display of thin crust pizza. The sauce and toppings on the pizza was far from inspired, but the worst part was that the thin crust was most often burned black as the staff has not yet mastered the use of the pizza ovens. If one stayed up for dancing past 11pm, it would be best to pack a few pizzas in their pockets as even the paltry pizzas were only served for an hour.

One evening there was quite a nice deck party hosted by the ship. There was a good amount of merriment; dancing and games. However, there was absolutely no food served. One would think that an evening party would include some sort of appetizers to satiate the revelers, but there was none. Being hungry is not what I anticipate ever happening on a cruise ship.

The shore times are not conducive to excursions. In particular, the port time in Puerto Rico is from 4 pm to 11 pm. We bee lined from the ship to the fort for some sightseeing, but the late port time allowed us only 15 minutes in the fort before it closed for the day. The museums and all other attractions also closed by 5pm.

While the ship’s decor is attractive, there is an enormous amount of hard surfaces in genuine stone, faux stone, or glass. While these surfaces look very attractive and are typical for current decorating trends, it creates much ambient noise from sound vibrating off hard surfaces. It was almost impossible to have a conversation between six people seated at a table in the cafeteria during meal times. The formal dining rooms were better in this regard and were our preferred choice for all meals.

The pools and outdoor spas are only open from 7am to 7 pm.

Given these experiences, I would not recommend this cruise line to any one.

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Bahamas
Publication Date: December 20, 2009

Save yourself the disappointment and go with another cruise line. We have cruised several times now and we were really really looking forward to this trip.

It seemed like a nice new line with an elegant feel. Nothing was good about this cruise except the night show. The boat of course, being new is nice enough, but hardly enough to counter all the negative. The maintenance crew were often lacquering the wood or painting during the day, which interfered with the access.

I saw the bad reviews online before we left and went with an open mind as we wanted to have a nice holiday with our family.

The bad reviews were all true.

The food was pitiful at best. Lukewarm and bland. Not one good meal the entire trip. They put the drinks away so you could no access them if it was not a meal time. They only offered tea and water. Nothing for children to drink. The food was also scarce. We were often hungry, our children especially.

Everyone was upset so it made for a bad atmosphere. People were all very upset and voicing it.

The first thing we

did when we went off the boat was get a meal, and for the first time in a week we felt satisfied and full.

Our children did not even want to go to the kid program since all they did was watch tv or "dance".Some children cried from being yelled at, and all the children were VERY disappointed in the fanny packs and mouse pads from the MSC logo shop as gifts, as they had been promised all week a gift. One child burst into tears as she got a bandana. The kids club crew were mean and unfriendly they did not even like children. This would seem important on a kids sail free cruise and a holiday cruise. The main guy who ran the kids club was nice enough but he was not ever there.

The pool and hot tubs close at 7. There was NOTHING to do. For us, for the kids ... really awful.

The activity directors hid out, unless they were hitting on young girls ... lol more interested in their laptops than their jobs.

The 2 nights they had activities were the 2 nights we had to be up at 6am for port of call and 6 am dissembarkment. Which was another sore point.

So all in all EVERYTHING was higher price, drinks food etc than any other cruise I have been on. I am really trying to come up with something positive to say.... but I am at a loss as there was just no high point... I suppose the night show would be one thing without a complaint... but they were short ... and I am from a tourist town full of shows and I did not come to see the once a day show.

We were hungry, bored and ready to come back home after the first day. Unfortunately it was a 8 day, 7 night cruise and the 1st and last days were treated in the itinerary and by the staff as unimportant or non existent as if they didn't count... we had to be out of our room by 6:45 am EVERYONE had to be ... on the last day ... and the 1st day there was no planned itinerary... etc

I wish we would have just stayed at home, at least I could have spent the money on something we could have actually enjoyed. I could have taken 2 cruises for what we paid for this one on seemingly lesser lines ... and had a much better time!

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Southern Caribbean
Publication Date: December 20, 2009

wish i had better news..but having cruised several times before i was expecting a real nice cruise with this new cruise line and ship, but didn't get it. More specifically i always look forward to not only good food but plentiful and always available to some degree and this was the biggest let down. The food was sub par in it's preparation...only available in small windows of time...(at one point pans were literally being pulled out of line as i was putting the food on my plate..lol) room service was extremely limited and poorly prepared and tiny portions. Passengers were so put off that the midnight buffets the two they had on a seven day cruise were mass food and practically fist fights in lines for food that was again bland and unimaginable. to cut short my woes service was poor and extremely slim and slow 20minutes between courses at dinner ...my room was dirty most days..attendants randomly threw away my papers..and i rarely saw them.. in past cruises i not only saw them but new their names all in all i spent over 5k on my trip total very close

to 6 and i now find i need a vacation to get over my vacation.. the only bright point was the calibre of the shows in the evening.. very talented ..bright and glamorous really liked them.. albeit a bit short at barely thirty minutes..still well worth the watch.. our children went with us.. as this was our christmas cruise.. and i felt very badly for them as the child care staff all except for the leader of that section who was very nice and treated the kids very well were lackluster and unmotivated and made them watch movies or videos most of the time... they made an attempt to reward the children and give them gifts for christmas a few times.. (my son recieved three fanny packs..lol ) obviously an item for an adult..not a childs gift.. all prizes and gifts were adult in nature and seemed to be merchandise that the logo store couldn't sell...one little girl even burst out in tears on recieving her extremely lame gift.. i'm ashamed to tell people i took this cruise.. really sad.. disembarking today.. this same story was all i heard over and over again... just ask anyone on that particular cruise.. i'd rate it a D grade out of kindness.. at best! i cannot recommend this line..sorry
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Western Caribbean
Publication Date: November 30, 2009

you will not gain weight on this cruise, the food was really bad. i would suggest steel toed shoes. people are in such a hurry to get on the elevator they will not let you get off had my feet steped on several times. and not one sorry.. i have been on several cruises this is the first for msc. and last. the ports were nice, but they gave no info on where to shop or go. would not recomend to a american who wants to relax and have fun. should send this ship back where it came from.

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Eastern Mediterranean
Publication Date: April 19, 2008

Italian cuisine is no guarantee of good food. MSC Poesia was a disappointment.

The Italian cruise ship company MSC hosts a Mediterranean gastronomic dining cruise featuring fine food and wine. Unfortunately the culinary experience will be less than expected, since the food comprises three-course cafeteria fare served as six dishes and costing twice as much. I will actually contend that I have eaten better dinners at roadside inns than the food turned out by the Italian cruise kitchen.

Tough meat, tasteless fish and unsavoury side dishes characterised my dining experience. We felt cheated. The cruise company has apparently put their "bean counters" to work applying the modern economic principle known as "profit maximization." Basically this means using the cheapest ingredients available and charging the highest possible price. The dessert was good, I admit. Italian ice cream is not easy to ruin, but this one treat was not enough to compensate for poor dinners throughout the entire week.

Breakfast and lunch were good, but strangely enough, the fare was identical day after day. The advantage of this, of course, is that the meals are predictable -- you know in advance what you are getting -- and the

dishes are placed in exactly the same place each day. The disadvantage is that the food becomes increasingly boring. Fortunately the cruise lasted only one week. If MSC Cruises had sent us on a two-week trip with second-rate food like this, I would have abandoned ship at the first available port of call.

Not one ill word about the service personnel on board. They were always smiling, helpful and service-minded. Frustration increased, of course, with each passing day and the guests' realization that the quality of the food very simply would never improve. Naturally one cannot expect the gastronomic quality of French cuisine on board an Italian boat, but again, this was really the bottom of the barrel. If you are tempted by a cruise in the Mediterranean, be my guest, but if you want to enjoy fine cuisine on the high seas -- forget it.

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