Year Started: 1969
Ships in Fleet: 23
Summary: The largest and most technically impressive cruise ships in the world. Great for kids, families and adventurous adults. A large fleet, but Oasis and Brilliance are often cited as favorites
Good for: Families. Overall Service. Seniors.
Regions:Eastern Caribbean, Western Caribbean, Mediterranean
Good for: Families. Overall Service. Value for Money.
Regions:Caribbean, Canada, Transatlantic
Good for: Seniors. Group. Families.
Regions:Bermuda, Bahamas, Eastern Caribbean
Good for: Seniors. Group. Families.
Regions:Eastern Caribbean, Western Caribbean
Good for: Families. Seniors. Group.
Regions:Bermuda, Bahamas, Eastern Caribbean
Good for: Teens. Children`s Programs. Families.
Regions:Western Caribbean, Eastern Caribbean
Good for: Children`s Programs. Group. Families.
Regions:Western Caribbean, Eastbound Transatlantic
Good for: Children`s Programs. Families. Teens.
Good for: Teens. Group. Families.
Regions:Eastern Mediterranean, Caribbean, Eastbound Transatlantic
Good for: Seniors. Families. Overall Service.
Regions:Eastern Caribbean, Western Caribbean
Good for: Families. Value for Money. Teens.
Regions:China (as of May 2015)
Good for: First-time Cruisers. Overall Service. Value for Money.
Regions:Alaska, Hawaii, Tasmania
Good for: Children`s Programs. Seniors. Families.
Regions:Western Caribbean, Suez Canal, Bahamas, Dubai
Good for: Children`s Programs. Seniors. Families.
Regions:Brazil, Western Mediterranean, Greek Isles
Good for: Seniors. Families. Singles.
Regions:Norwegian Fjords, British Isles, Scan Russia, Southern Caribbean
Good for: Children`s Programs. Group. Families.
Regions:UK, Caribbean, Bahamas, Bermuda
Good for: Disabled Travelers. Group. Families.
Regions:Bahamas, Southern Caribbean
Good for: Families. Children`s Programs. Seniors.
Regions:Western Caribbean, Southern Caribbean
Good for: Families. Overall Service. Teens.
Regions:Western Mediterranean, Panama Canal
Good for: Teens. Children`s Programs. Seniors.
Regions:Singapore, Malaysia, Phuket & Port Kelang,
Good for: Teens. Children`s Programs. Families.
Regions:Hawaii, Alaska, South Pacific
Good for: Families. Group. Overall Service.
Regions:Toyko To Taipei, Australia, Asia
Good for: Teens. Children`s Programs. Families.
We are a family of 4. DH and I are in our early forties and we have a daughter who is 5 and a son who is 4.
I'll try to position this as a critical review of the Royal FOTS with (where applicable) comparisons to recent sailings on Carnival Dream and HAL Eurodam.
Obviously this is based on my personal experience ... your mileage may vary and probably will.
Activities There were an abundance of activities on board ~ almost too many. Granted you don't have to do everything, but we found ourselves rushing from activity to activity and had to miss some due to scheduling conflicts between dinner and night shows. I would not say that it was a relaxing holiday but it was an enjoyable one.
I was happy to see that Royal had some family activities (family disco, family karaoke, family wii etc.). I would have been nice if those activities were also printed in the Adventure ocean compass too.
If I had to make any recommendations to Royal it would be to give more thought to scheduling of events and how those conflict with dinner times and kid's clubtimes.
They can't please everyone though, and I recognize this.
Adventure Ocean My kids were in the 3 to 5 AO club. This was the BIGGEST disappointment of the whole trip.
Perhaps my kids are just mature, but I found the kid's club to be very juvenile. I was really disappointed with the counsellors who appeared to be more babysitters than anything else. They mostly had very heavy accents which my kids found difficult to understand. Not one of them appeared to be enthusiastic, happy, or to love their jobs. On more than one occasion, I appeared to pick up/drop off my kids only to find a counsellor yelling at a child (fortunately not my child!). Despite the events that were posted in the compass, almost every time I arrived, the counsellors were reading a book and children were being lectured to sit quietly and listen. Now, I will admit that my kids came home with small crafts/coloured items, so they were definitely doing other things, but reading a book seemed to be the most frequent activity.
My kids did not LOVE the kid's club and I do not blame them one bit. In comparison to other kid's clubs (Club HAL and Camp Carnival), I found the general decor of the kids clubs to be depressing and not happy or stimulating. My kids went reluctantly only on the assurance that we were not going to leave them for a long time. I felt guilty every time I dropped my kids off. I will note that the counsellors (Chop Suey for example) in the next age group were much better.
In comparison, earlier this year we sailed HAL, and based on our experience, Club HAL was way better, which is surprising for a cruiseline that does not target young families. The counsellors were happy and energetic and very obviously loved their jobs. By day 2, they were greeting children and parents by first name. Yes, it is a smaller ship with fewer young families, but I would guess that they had about 40 kids participating in kid's club.
Most of the parents I spoke to in the waiting area seemed to share my sentiments about Adventure Ocean.
I'll also comment on the "Fisher Price" loot bag the kids received at the end of the cruise. OMG, my kids (4 and 6) outgrew Fisher Price a long time ago. Granted it was better than nothing, but I found the loot bag way too juvenile. When the kids left Club HAL, they received yellow nylon backbag bags, filled with all their crafts, chocolates, pencils, and lots of HAL giveaways. HAL was waaaayyyyy more generous with the give aways at every event and not just the final lootbag.
Service Service was surprisingly good. We had the best Head Waiter we've ever had on a ship. We usually gripe about tipping the Head Waiter, but we actually tipped this guy a little extra. He came to speak with us every night to make sure we were happy and was really good at facilitating our character breakfasts and other requests. Our server (Colleen) was excellent. DH thought she was the best server we'd ever had (my vote goes to Yunis on Eurodam). However, with open seating for breakfast and dinner, the service was less than stellar. The breakfast and lunch waitstaff generally seemed grumpy. On one occasion, we had a breakfast waiter who was always grumpy when dealing with us (and no – we are not grumpy people) .... yet he had one of his dinner families seated right next to us ... and as he turned to deal with them, he would always put on his happy face/voice. IT was clear to us, that his gratuity was not based on how he dealt with us ... and so he certainly was not giving his best efforts for us. We give the overall edge for service to HAL. We had great service on HAL, everywhere by everyone.
Nut Allergies Like most ships, Royal does a horrible job with allergies, specifically peanut allergies. For example, last year when we sailed on Grandeur,, I had an allergic reaction to the Apple Parcels which are offered on a sea day lunch menu. I alerted the wait staff on Grandeur and followed up with a complaint to Royal to advise them that the description on the menu should indicate the presence of nuts in the dessert. No action was taken and the Apple parcels still appear on the menu with no flag as to the item containing almonds. DH ordered one for our son for dessert, and fortunately, I stopped him. My son has tree nut and peanut allergies.
The entire chocolate breakfast (served at both character breakfasts) was OFF LIMITS for him. When the waiter dropped the plate of baked goods on the table, he said, "not for anyone with nut allergies" and then I called him back to elaborate. He then sent the Head Wait who explained that Royal Chocolate product has "may contain nuts" on the label, so they consider EVERY chocolate item to contain nuts. If that is the case, this should be stated on the menu. Also, on the first night after we advised both our waiter and the Head waiter of my son's nut allergies, neither advised us of this "all chocolates contain nuts" warning. I know it is just Royal protecting their own butt. It would have been nice if I knew the entire chocolate menu contained or could contain nuts, and then I would not have read those items to him. Unfortunately, it was only after I got my son all excited about the chocolate banana bread, that I had to tell him that he could not have it. My little guy is a TROUPER though and does an amazing job of being told that he can't eat something because of his peanut allergies. Now, we generally, don't follow the "may contain" as my son has a consumption allergy so we generally just specifically avoid anything that expressly contains nuts. Nevertheless, we erred on the side of caution. I offer this as a "heads up" for any families sailing with Nut Allergic children. Next time, I'm bringing chocolate chips from home so my son can enjoy chocolate chip pancakes. But I would think it would not be toooo much effort for Royal to source and reserve some nut-free chocolate for those patrons that specifically request it.
Characters The kids loved the parades and the characters. I wish there were more though. From Shrek, we had Shrek, Fiona and Puss N Boots. From Madagascar, we had Alex, Gloria, and King Julian. My kids LOVE the penguins, and sadly they were not there (except in the video shown at the sail away party OR the inflatable ones in the dreamworks parade). (Despite seeing them on the FOTS videos on you tube). After booking the Kung Fu Panda package (more on this later).... we were surprised to see only 1 character – Po. That was a bit of a letdown. I know some of the characters were small (but I can't help but think Disney would have found a way to do it). I would think that they could have at least had Tigress. We were also looking forward to seeing Hiccup and Astrid from How to Train Your Dragon, but they had just left for Oasis. I told my daughter that Hiccup and Astrid got married and they went on another cruise on their honeymoon, and she was happy with this explanation ;-)
I can't understand why they don't have all costumes on all ships. The only other thing was that we saw a photo op with Shrek and stood in line to meet him. Just as we got to the front of the line, they subbed out Shrek with Puss n Boots. My kids were really disappointed especially my son who was scared of Puss n Boots.
Kung Fu Panda Package (Pandamonium) I think we were on the last sailing of the Pandamonium Package ... but I will offer this for anyone who buys a similar package in the future. Our package was to contain 2 soda packages, 2 cupcakes, 1 photo, and 1 exclusive meet and greet, and 1 pets at sea stuffed animal. Having asked here about people who'd booked the Pandamonium Package, I had read about others who had trouble getting Royal to follow-through on the package; some waiting as long as mid-cruise before it was sorted out. So, I was determined to act quickly, and started asking about my coupons as soon as we boarded. Of course, we had problems too.
The "botch-up" might be rooted in the fact that we booked the Pandamonium Package on our initial cabin and then subsequently upgraded to a new cabin a few weeks prior to sailing. Our TA assured me (pre- and post trip) that she had verified with Royal that we would not lose the panda package with our upgrade. As luck would have it, the panda package did not make it to our reservation. On the first day, I had to really chase down our coupons, which we finally did receive just before midnight on the first day. Sonja at Guest Relations was excellent and took a personal interest in our plight.
We also missed the exclusive meet and greet with Po. It was supposed to happen on Day 5 at 5PM and while I knew this on Day 1, we forgot by Day 5. Invitations like those that are issued for the Meet & Greet would have been a nice and well-appreciated reminder.
Despite getting and using our coupons, we still got billed for everything that should have been included for free with our package. On the debarkation day, DH had to stand in line to get credited for all those charges. When Royal does credits, they have to contact the "head' of that department to do the credit. When we left the ship, we had still not been credited for the pet at sea (stuffed animal), as that needed to be done by the kid's club manager, and she was still asleep.
Dining Room (BLD) We generally prefer to have all our meals in the MDR. Breakfast service was horribly slow. They now have a "breakfast buffet" self-service in the MDR. I think Royal wants to push people towards self-selection for breakfast. By the end of the cruise, we were eating breakfast in the Windjammer. The service was comparable and the food was a lot faster.
We were really disappointed by the food quality. Having just come off HAL, I think HAL food was better. The options on the kid's menu were great, and my kids were always pleased. Presentation for our meals was lacking (okay, food does not have to look good to taste good). But I found the food to be mediocre at best. The food wasn't bad per se; but we were certainly not wowed. Perhaps our tastes are becoming more discriminating as we age and we are just harder to please, not sure. I know DH generally orders 2 to 3 desserts if there is something he really likes, he will ask for more. There was not a single dessert that wowed him on this cruise.
I finally tried the vidallia onion tart that everyone raves about. It was not to my liking, but I'm not a fan of anything quiche-y or too egg-y. I was very disappointed that I did not get to finally try the lab shank. I'd been salivating over this ever since a table-mate ordered it on Grandeur last fall. Unfortunately, the lab shanks did not make it to the dock in time and we sailed without them (seriously.). So, the menu item was subbed with beef tenderloin, which although not terribly flavourfull was cooked perfectly. I found the ship did a very good job of cooking steaks to order. I could not get medium-rare on Carnival as it was supposedly against their policy (or it was against my waiters' policy). I found if anything, Royal errs on the side of rare, but I will definitely take an under-cooked steak over an over-cooked one.
Wind-Jammer: The food was "okay". We're not huge pork eaters, and I found some days, there were mostly pork options. I thought this was poor-planning on Royal's part. I would assume that a fair number of passengers do not eat pork for religious reasons, and I found the pork-heavy menus somewhat exclusionary.
At breakfast, I found the "number" system for the omelettes, somewhat chaotic. I thought Carnival did a much better job with the buffet options on Carnival Dream especially their omelette station. They also had the noodle and pasta stations for lunch which were excellent options when one could not dine at the MDR.
Cupcake Cupboard I was very disappointed with the cupcakes. I expected stellar cupcakes. Having taken the Michael's cake decorating classes, I could churn out cupcakes of comparable decorating quality. But the cake/icing quality was really poor. They were extremely sweet and the cupcakes were lacking in any flavour. My kids each took a bite of theirs and didn't want any more (and they love cupcakes!). Good thing they were free! I'm just an average home baker, but I'd bet I could outsell the Cupcake Cupboard in a bake sale.
Lakeland Airport/Niagara International We generally fly Southwest out of BUF to MCO or FLL (depending on the cruise). This flight we flew Direct Air out of Niagara Falls, NY to Lakeland, Florida. The flight was a lot cheaper so I cannot complain about that. However, we were nickel and dimed ... had to pay for every checked bag (hence numerous people trying to stuff their too large carryons into the overhead bins). Also, no free soft drinks or snacks. But in the end, it was still cheaper. This was our first time flying out of a regional airport. I have to say that the lack of hustle/bustle was nice. Unfortunately, TSA had too much time on their hands and checked (should I say ransacked?) every bag. We had 4/4 bags checked on the way in and 4/4 bags checked on the way out. In all my flights out of BUF/MCO/FLL, I've only ever had 1 bagged randomly checked. TSA left many of my outer pockets open/unzipped and things were falling out as our bags were retrieved from the carousel. They also went through our stuff, and took things (like liquids) out of the poly bags, without re-zipping the bags. They even opened a bottle of pain meds without properly re-sealing the bottle, and the pills went everywhere. I was NOT happy about this. For this reason alone, I'd be more inclined to fly out of a major airport next time.
Despite the above, we did have an amazing holiday. As we continue to evaluate all the cruiselines trying to pick which one is right for us ....we're trying to be critical in our assessment .... I've mainly posted my criticisms here to benefit others who use the same criteria to judge a cruise.
I'm not 100% sure that we would sale Freedom again .... but if we did, these experiences will qualify our expectations. Given that I found a $25 casino chip in my dryer .... I'm pretty sure I'll be sailing Royal again in order to redeem it! Besides, we made Platinum this cruise, so that is a good thing!
Like I said above, this reflects our experience, and the experiences of others may vary. I'd be happy to answer any questions. You can find me here mostly on the Chit Chat board at Cruisemates or PM me through this site.
Second time in a year,on ROTS it was her 500th sailing. Great crew and staff all very friendly and helpful,maybe because of Capt. Lis Lauritzen a female a first for me.
Main Dinning room had some great table mates we had some good laughs Food very good and HOT! wait staff a 10. Cabin stewart awesome. Customer service never in all my 47 cruises did I ever encounter a line there,they must be doing some right. To bad ROTS is leaving end of April. Will have the "jewel" next season. Smooth sailing
The ship seemed even larger than advertised. It was our 13th cruise and we sincerely enjoyed the cruise. The entertainment(there were several venues) was fantastic!! We loved the Central Park area.
The only downsides were: The balcony room over the Boardwalk area seemed a littl small (compared to regular rooms on previous cruises) and we didn't especially like the "My Time Dining" which was all that was available when we booked. But, I would still highly recommend the cruise to anyone.
This was a great cruise. The ship is in great shape, the food was great and the staff and crew were wonderful.
Our stateroom was always clean and the our stateroom attendant Nadine was was a dream. The weather was excellent and "Thomas" did very little to spoil out fun. The shows that we went to were OK, the the 4 Seasons show was the best of all. The casino, welllllll what can I say this is how they make money, the slots are VERY tight.
The ports, labadee was OK, the beach was clean and nice, the ship brings a BBQ to shore and everyone eats. Samana, this is not the best port they can pick, this was a very LOW BUDGET port I don't want to go back there again. St. Thmas was great we went to St. Johns for the day them shopping in St. T. St. Kitts was beeter then I thought it would be, the beaches aren't so great but the island is very pretty with lots for trees etc. We hired a local man, Christian with Tangernie tours, for 25 each he touk uson a 5 hr tour of the island complete with Booze. The shoopng off right off the boat is very good and the casono in town paid more then the ships LOL.
All in all a great cruise, great fun and we will do it again on the Explorer of the Sea.
We sailed on the Allure August 28th with a 3 adults and an 8 year old child. We arrived a day early and stayed at the Courtyard in Dania Beach. They have free shuttle service from the airport (FLL) to the hotel and free shuttle service to the port (3 drop off times of 10 am 11 am and 12 pm.) The Shuttle to the hotel was approximately 10 minutes and the shuttle to the airport was the same, extremely easy.
Embarkation was smooth. We arrived around 12:10 and were on the ship by 12:30. RCL has the embarkation process down to a science. As you arrive you go through metal detectors and then you are ushered to separate lanes depending on what deck you're on. Once at the counter they take your sail and sign paperwork, your credit card and a picture. Easy easy easy. Then you proceed to the escalators, guests with children are on one side and the rest on the other. The purpose for this is to issue the kids their bracelets for their Evacuation station info, etc.
Once you walk into the ship you are onDeck 5, which is the promenade and it is absolutely beautiful. We walked around that deck and took some pictures and then decided to go eat. We ended up at the Windjammer Marketplace, which is the Buffet, on deck 16. There was a variety of food and each one of us found things we liked. The place was crowded and it took a little time to find a seat but that was expected, it was the first day. After lunch we went to our rooms. We had a Central Park view on Deck 10, which was very nice but we missed seeing the ocean, so therefore next time it will be an ocean view balcony. There was a flat screen tv which was interactive, where you can check your account and make reservations. You can also see your calendar for the week. The bed was near the balcony and it was pretty comfortable and roomy. My daughter was on Deck 9 with just a window, it seemed that her room was just roomier. Our bags didn't arrive until later so we explored the ship some more, until the drill, which occurred right before we sailed away. It lasted no more than 15 minutes and they seemed to cram people into various venues.
We enjoyed a sail away character party, which was at the Aqua Theater on the Boardwalk on the back of the ship. It was nice and my grandson seemed to enjoy it.
We decided to do the my-time dining and I had made most of the reservations on-line before we sailed. On the days we did not have reservations, all I did was call the reservation number and requested a certain time and it was available. I also made most of the shows reservations on line and there wasn't ever a problem. We did arrive early and we did get good seats. There was always a line for people without reservations and who managed to be able to see the show the only thing was that they did not have a pick of their seats they would just have to find whatever was available. We enjoyed Chicago and it was almost like a Broadway production but a shorter version. The signing was good. OceanAria was excellent, the acrobats and the divers were really good! We saw two shows on ice and they were also good (How to Train your Dragon and Monopoly.) I didn't get to see Blue Planet but my daughter said it was amazing with great music!
We are not early risers so we only made it to breakfast once, we ordered room service the other times or we just got up and went to lunch. We did eat at Park CafÃ©, which is located in Central Park. They have, make your own salads, paninis to order, roast beef sandwiches, fruit cups, already made chicken, egg and tuna sandwiches and desserts. We enjoyed the roast beef and the make your own salads. We also had pizza at Sorrento's and the pizza was pretty good.
They had a couple of parades, Zumba classes, late night movies at the Aqua Theater (popcorn is provided for free), a 3D movie, (maybe 2)Bingo, karaoke, slot, blackjack and poker tournaments, character appearances, toning classes, spa specials, liquor specials, etc.
My DH did the flowrider and the zip line, I only did the zip line. For the zip line remember to have socks and sneakers. We rode the carousel and had hotdogs and ice cream on the Boardwalk. My grandson climbed the rock wall.
In Labadee ( R.C. private Island) we walked to the beach and had a really nice time. The water was clear and warm. When we arrived around 11 am there were chairs available so it wasn't a problem. They provided a BBQ lunch, which consisted of burgers, hotdogs, ribs, they had a salad station, fruit station and cold salads. We saw people on the zip line, which looked pretty amazing and we could see the roller coaster from where we were. That was an additional cost!
We briefly got off the ship in Falmouth just to see it. We did a little shopping and you can bargain with them. The port is still under construction but it was still a nice area. We did not go outside the fenced in area. It was so hot we quickly got back unto the ship.
My grandson spent the rest of the day in the H2O zone (kids pool and water toys) . His mother signed him up with the Adventure Ocean club, which was the kids club (free, except on sea days when they charged $7.95 for lunch) and he had a blast he wanted to be there all the time. He also enjoyed the arcade which was quite large and had some pretty decent and modern games.
In Cozumel the ship docked at the International Pier, which is a few miles from downtown. ($7.00 by taxi to downtown each way) We decided to go to the beach and asked one of the drivers which was less rocky and nice and he told us Paradise Beach he also stated it was free. Took a taxi to Paradise Beach $13.00 for the 4 of us. Once there, we paid for beach chairs ($2.00), which included access to beach, use of pool and bathroom with changing rooms. We also had to pay a $10 cover charge for each one of us, which we could use for drinks and food. If we wanted to use the water toys it would be an additional $12.00. Since we were already there we opted to pay for the chairs and the cover charge. It was a nice beach, they kept the grounds immaculate the only drawback was the rocky portion of the water as you entered it. So bring water shoes they help a lot on any beach or pool. The rocks were just lumpy and slippery, but once you past that point it was good. The food was actually good and the waiters were nice and always asking if we were ok or if we needed anything. We arrived there at approximately 10:00 am by the time we left at around 2:00 pm the beach and the pool were pretty crowded. It was worth it, but I think they should just tell you about what you have to pay instead of saying "it's free."
On sea days the pools were very crowded and chairs did become scarce, except in the adult only Solarium (16 and over) which was beautiful .
The room attendant was very pleasant and always kept our room tidy. The wait staff were also pleasant and remembered our preferences, which was nice.
We hung out at Dazzles, one of the night-clubs, and the band "Frontliners" were amazing. They had theme nights and they took requests. There was also Boleros, which played Latin music. And a good selection of beers can be found at the Bow and Stern Pub. The Rising Tide Bar was cool, it would take off every 15 minutes from Deck 5 to Deck 8.
The picture gallery is interactive, you put your sail-sign card and you can see all your pictures. The also have the prints in binders and the binders are filed by numbers, the number that is assigned to you appears on your sail-sign card.
Debarkation was easy as well. We had an 11:25 am flight to catch and we were at the airport by 9:30 a.m. There was a glitch with one of the machines on the ship so there was a little delay getting off the ship but other than that we found our luggage, got on the customs line, which moved pretty fast and we were out of there in approximately 20 minutes.
Over all the ship is beautiful and enormous there are plenty of things to do and plenty of time just to relax and enjoy the ship. The ship is so big you don't even feel the movement as you're sailing on the ocean. If you didn't know any better, you would think you were at a hotel instead of a ship!!
Cruise started in Malaga with confusion at the baggage book-in spot being opposite the cruise terminal. No sign of Royal Caribbean in sight, only the name of another ship also docked. After walking up and down we were told that it was the baggage book-in for RCL as well.
As Platinum members we were on the ship quickly, but our room was not ready until 14h00. Went to the Windjammer and what a commotion and noise, children running all over the place and apparently the ship was booked mostly by Spanish speaking passengers. They were communicating to one another from the one side of the restaurant to the other.
The food on this cruise was the worst we ever had on a RCL cruise and it was our 7th. The meat in the Windjammer was constantly tough and the variety in the main dining room was poor.
The shows were also not up to standard and one evening it was mainly in Spanish. Our previous cruise was from Sydney to Nieu Zealand and we had the most wonderful entertainers, but here it was really not worth bothering to go. Our 2nd seating inthe dining room was 21h30 which is very late, normally it is 21h00, but I presume it is because of the my time dining. By the time we were served our last course it was 23.30.
One evening about 18h00 when we wanted to have a drink in the Viking Crown Lounge we were told it is closed for a private party! As far as I know are all the lounges open for everybody. I was also amazed that there are such a lot of lounges and bars for smokers!
The get together for platinum members were in the morning of the day we entered Valencia. We were told that dress code was smart casual, no jeans etc. Our excursion was one hour later, do they really think that we must dress up twice in one morning? Why not have it while we have a day at sea?
Disembarkation was a nightmare. We had to be in the main dining room as platinum members by 7h00 where we were supposed to be served a continental breakfast. When we came there the tables were empty and a young man was standing there greeting us. He tried several times to get people to bring some food and in the end of the day they had to bring food from the lower dining room. Most of the buns, bread, rolls etc were sweet, covered with some icing or sweet dough. In the end he told us that if we do not leave for the terminal, we will be between all the other passengers who disembark later.
We had red tags numbered 1. On the conveyer belt only bags with green tags came out. A few people were standing around waiting for their red tags. I later talked to one of the ladies helping passengers and se told me that I must give it 10 min. then she will go and look at the back. One hour later we were still standing there looking all over the place, no luggage. In the end it appeared that our red tags were put with the orange tags because of the small diferrence in colour, apart from the fact that red was written on the tag if the person handling the baggage was colour blind!
This is really a trip I want to forget and I can really see that RCL is cutting down on costs. The vouchers being given are always for either the casino or spa or you must buy one to get one free. If RCL do step up their act drastically, I am sure that they will loose good and faithful customers.
The good - The ship is beautiful,the shows are greatand most of the staff are wonderful.
The bad- food was fair to poor, speciality restaurants at extra cost only passable,the crowds at times were unbareable. The some staff at the spa were only going through the motions, the person giving me a massage left the room for five minutes in the middle of my treatment without an explaination. The was always litter from the small restaurants on the Boardwalk and the Royal Promenade on the deck or floor. The ship is just to big.The Crown and Anchor Society reps were never available, to busy selling futher cruises.
My mother-in-law purchased a cruise vacation for 7 family members, spanning 4 generations (4 of whom include veterans). We drove 6 hours from Tampa to Miami to catch the Majesty of the Seas for a cruise from 12/13/2010 to 12/17/2010. Both the deposit and remainder of the balance were paid ahead of schedule. This was her first experience with Royal Caribbean, whom she booked with on a referral. Myself, my fiance, and his 7 year old son had never been on a cruise, and we were so excited and had been looking forward to this trip for months. We had issues with our GPS, and were running behind schedule, but we finally arrived at the dock at 4:40, and the departure time was 5pm. We were already checked in (we had done so 2 days before online) and had our luggage tags on our bags. Our documentation failed to stress that if we were not at the port a minimum of 1 hour before departure, we would not be allowed on the ship.
The security supervisor explained this regulation, and without much outward sympathy suggested we call customer service. In a stateof disbelief that they could do nothing to help us, we got back in the car and drove another 6 hours back home, not getting in the door until midnight. When my mother-in -law called customer service the next day, she was told that not only was she not eligible for a refund, she also was not eligible for a credit to use towards a future cruise. The only thing she can do apparently, is call for a refund of the taxes she paid, once the ship docks back in Miami on the 17th.
The customer service agent would not refer her to a supervisor, even though she requested to speak with one. I have worked in customer service for over 10 years, and I have never heard of such a shocking lack of empathy from a company, especially around the holidays, and towards a family of veterans. We were not looking for a refund of the more than $2,000 she spent, we were asking for credit with the company to be used for a future trip. I do not believe it is right that Royal Caribbean should be allowed to keep so much money without providing any services, and such appalling customer service.
Neglecting to inform the customer of the importance of the deadline for boarding is one thing, but then refusing to work with that customer to rectify the situation by at least honoring the money they have spent is reprehensible.
One thing i would like to state first i had a lovely holiday wich id saved 4yrs for. what i was upset about was the lack of childrens activitys for my 2yr old. not at any point did i get told that kids have to be 3yrs for kids clubs and they did not have any ice skating shoes for his size. the also have no baby changing facilitys. nore did they have any way of heating my babys bottle during the night in wich he wakes up 4 times, so i had to pay for room service to do it in wich they took 45 mins 1 night. i had a good time but my poor baby had nothink to do at all i would warn people with kids under 2 to be carfull also he did not fit in the travel cot as it was so small.
If you're reading this then you may be debating whether or not to take this cruise. Sea Dawg says you should because of the Holy Land itinerary - not because of the ship. Or you may have already booked and now you might be wondering whether or not you messed up. Sea Dawg says you done alright. Or you might be hoping to learn a few things from a salty dawg. Sea Dawg will try to do just that. Is Sea Dawg critical? You betcha. I call it like I see it. Criticism should not be equated with dislike of cruises.
Arrival: We flew into Marco Polo Airport, Venice, Italy and rode the city bus (3 Euros) to Piazza Roma hub - about a ten minute walk to the port.
Embarkation: We arrived and witnessed the Royal Caribbean port terminal in chaos. Advanced printout of our SetSail Pass and completed information failed to speed up processing. Though advertisements trumpet express check-in, hospitality room and priority boarding for Platinum & Diamond members - we found we weren't the only Platinum dawgs denied this "perk". Human error? Maybe - but there are no consequencesto those that made the error. It was "hurry up and wait" - we sat on a bare concrete floor with luggage waiting for our group number to be called for processing aboard - the first group began at 1:00. We were finally allowed aboard at 2:15. Sea Dawg rates Royal Caribbean embarkation all growls. Those who waited until 3:30 "breezed" through check-in.
Photographs: Photographers will greet you throughout the cruise. You should know in advance that these photographs are not complimentary or cheap. But you are not obligated to buy. If interested, stop and pose. If not, say, "no thanks" and be on your way. Sea Dawg has experienced a few times when photos go on sale or can be bargained down in price near the end of the cruise.
Welcome Aboard: Vision of the Seas, (1998), older and next to smallest class (78,000 tons; 915' length) than others in the RCCL fleet, is scheduled for an overhaul - and it really shows. Some salty dawgs familiar with mega-ships found Vision disappointing, but others found her a good size. Sea Dawg's experience has been bigger is not always better. You may have learned that sodas, bottled water, fruit juices, beer and alcoholic drinks are available for a price. Unless you can be content with free coffee, tea, lemonade and tap water, you may want to purchase a soda package. If you are keeping track - shore excursion expenses and soda packages are adding to the cost of this cruise you thought you had already paid for - and Vision hasn't left the port yet! If you aren't careful, RCCL will nickel & dime dawgs at every turn.
Cabin: Ours was an inside stateroom on Deck 7, forward. We found it convenient to everything. We are not ones to spend much time in the stateroom anyway. Our stateroom was quite small but efficient. Carpet, furnishings and bathroom were showing their age and heavy use. Two people had to choreograph moves to navigate the tiny floor space. One person standing in front of the closet could be caged in if another opened the bathroom door. The bathroom was something like an airplane restroom with a tight don't-drop-the-soap shower. Sorry, no bathtub except in luxury suites. Sea Dawg says it is a good idea to pack your own won't-fall-through-cracks soap and specialty shampoo. Be forewarned - our hot water was either scalding or lukewarm. We find that we keep a small stateroom neater than a larger one - have to or else the accumulated clutter immobilizes us. I think we would have felt less ship motion in a cabin more in the center of Deck 7.
A Day 1 Cruise Compass listing all the ongoing activities, information and suggestions was on the bed. The lifeboat muster stations are on your SeaPass card. We did not have to wear life jackets to the mandatory muster drill. Muts be warned not to skip drill because staff is checking your name on their roll.
Around the Ship: We had time to explore the ship. If you have time try to locate places where events happen. My advice is start at the top and work down using the stairs. You should at least know where the medical facility is (Deck 1). You might want to inquire if your medical insurance covers you - in most cases it won't.
We encountered faint musty odors and sewery smells wafting down the hallways on Decks 2 & 3. To us this indicates chronic plumbing problems hard to fix. If this might be an issue with you, book staterooms on higher decks.
Aquarius, the main dining room, has two levels on Decks 4 & 5. We met the Maitre 'd and got information on our table seating, attire and meals. At this time of year, the sun goes down before early dinner begins so there's not much advantage to getting a window seat. Windjammers only sometimes offered the same entrée as the main dining rooms at dinnertime. Windjammers is the buffet restaurant where one can spot chow hounds loading plates like they're about to be stranded on a deserted island for a month - only to eat half of it. And few appreciate line crashing hyenas who snatch away all the remaining servings forcing those whose mothers taught them better to wait until another tray arrives from the kitchen. Deck 4 is also home to the Centrum floor.
Deck 5 is where Guest Relations, Casino and Masquerade Theatre are located. By far the largest cash intake comes from the gaming in the Casino. House odds are higher than at Las Vegas. In other words, there are greater odds you will lose. So consider money lost gambling the cost of entertainment. To that end there are free gaming lessons offered. Be careful, the ATM machine is here, too.
Deck 6 has the onboard shopping. Think of the pricey little shops at upscale hotels and you'll have the right idea. Resist the temptation and don't pay "retail" just yet. There will be "sales" throughout the cruise and a few good values might be found. Deck 6 also has the Schooner Bar and Some Enchanted Evening Lounge.
Decks 7 & 8 are cabin decks. Deck 9 is home to Windjammers, the Main Pool, the Solarium (sheltered adult pool) and the Spa. Deck 10 is home to the jogging track, Fitness Center, and Ocean Adventure. Deck 11 houses the Viking Lounge.
Our cruise was not fully booked, so we were pleased few experienced long waits for an elevator. Even so, we found the stairs quicker at peak times. There were quite a few organized Holy Land tour groups aboard, notably from South Korea. The majority of passengers were mature dawgs 50 years up. There weren't many pups aboard and no frisky college canines. Not to worry, we had our share of incredibly loud and rude, line crashing, seat saving, argumentative Russian hounds aboard.
Dinner: We met our fellow tablemates - all new to us, about the same age and cruise experience, and truly enjoyable company. Kudos to RCCL table assignments.
I've read some reviews from Pedigrees complaining about dinners and I have to reply that it is completely unrealistic to expect 5-star dinners at RCCL's moderate prices. Sea Dawg found the quality and quantity of the prepared food consistently very good. No, it's not the best culinary offerings the cruise industry has to offer. - and RCCL no longer serves lobster. Pedigrees who want 5-star cuisine should book luxury cruiselines and pay their premium prices. For the rest of us, this is a chance to sample cuisine we don't often enjoy. If it's not to your liking, your waiter will bring you something else. Big dawgs can order a second entrée if they like. No, we weren't offered filet mignon or whole boiled lobster. But duck, lamb, veal and tiger prawns were. And, yes, you could order steak every night. Vegetarian, "lite" and Asian offerings were usually available.
Dinners are an event that shouldn't be rushed. If you are in a hurry, do your tablemates and waiters a favor and eat at Windjammers. If you want to know the chef's secrets, you can purchase the recipes.
Waiters come from all over the world. Their English proficiency varies but is generally merely functional. Most try very hard to please you and really do earn their tips. Wit and humor were in ample supply at our table and any pretense of formality fortunately disappeared the first night. Dinnertime became an enjoyable highlight of this cruise.
Dancing Under the Stars: Romantic sounding isn't it? Fortunately, on this cruise there were many opportunities for romantic dancing. Never learned how to dance? There are free ballroom dance classes available.
Day 1 - Venice If you've never seen Venice don't miss this opportunity.
Days 2 - 3 - 4 At Sea Vision has a long way to go and a short time to get there. Seas were moderate and the realized wind topside was about 40 knots. In order to make speed, the stabilizers didn't seem to be deployed. Vision maintained a slow undulation punctuated by jerks and vibrations. Seasick bags were hung on stair landings, and seasick pills were available at the Guest Services Desk for green dawgs. It serves as a warning. Dawgs prone to motion sickness are well-advised to be prepared to medicate. In rough seas Vision will definitely rock-n-roll.
The Shows: The Royal Caribbean Singers and Dancers productions were a notch above theme park shows. To their credit, the shows were performed live to music provided by a live band. Special kudos go to Tim, the sound tech - who kept the sound from becoming loud and distorted.
Headliner Guests were hit and miss. Our best performers were singer Bruce Parker and pianist Naki Ataman. Your cruise will probably feature different entertainers. Most of the others had show dawgs heading out the exits.
Day 5 - Haifa, Isreal This is the port for excursions to Nazareth, the Jordan River and the Sea of Galilee. The city itself features the famous Baha'i Gardens. For those who plan to walk into Haifa, be forewarned to be met by taxi drivers promising the moon for a bargain but most will take you for a ride and demand more than you thought you agreed to pay. A word about shopping: make your shopping list before you leave home. Too often dawgs purchase items on a cruise destined for a yard sale. Record the local or internet price so you'll know whether you are getting a bargain. Bone up on U.S. Custom limitations before you leave or you might find yourself in the dawghouse.
Day 6 - Ashdod, Isreal This is the port for excursions to Jerusalem and area. Hopefully you took advantage of the free travel talks that should prepare you for what you will see. For most, it isn't like anything they pictured. The Jerusalem walking tours are strenuous. Many group tours throughout this cruise rush here and there with limited site visitation time and greatly restricted opportunity to purchase merchandise along the way. At the end of the tour you will be taken shopping at a "trusted and approved" but overpriced store. Be aware that the merchant gives a percentage of sales to the tour guide and to the cruise line. Many of the same items are sold for less in shops near the port. Also be aware that Jerusalem is not a good place to attempt to tour on your own.
Days 7 & 8 - Alexandria, Egypt This is the gateway to ancient Egypt and you will find a good variety of excursions to match your interests and budget. There are a few rules to remember here: (1) Nothing is free. (2) Bargain for everything. (3) If you make a counteroffer, the merchant understands you are serious about buying. (4) Stay with and in your pack. This is a place dawgs should consider risky to attempt to tour on your own.
Day 9 - At Sea After four straight days of excursions most welcome a restful day at sea. The seas were glassy calm and the weather delightfully sunny and warm. So why was Vision still jerking and vibrating, especially aftwards? Most salty dawgs suspected the engine room.
Day 10 - Kusadasi, Turkey This is the port to catch excursions to the amazing ruins of Ephesus. Kusadasi has a maze of shops at the port entrance worth investigating.
Days 11 & 12 - At Sea The weather turned windy and rainy, with moderate seas as Vision steamed back to Venice. As before, Vision rolled, jerked and vibrated as she had to average 17 knots and the stabilizers were probably not deployed. The seasick bags reappeared and attendance in the main dining room dropped considerably. Salty dawgs feasted on abundant quantities of truly giant shrimp.
There is a lot going on aboard as RCCL makes an all-out final effort to part dawgs from their money. Bingo jackpot's gotta go! Items in shops go on close-out sale! Book your next RCCL cruise now and get onboard credit! Haven't climbed the Rock Wall yet? Well "get out there!" while you still have the opportunity!
You'll have received your envelopes to stash your cash for tips to your cabin steward, waiter, assistant waiter and head waiter. RCCL's suggests tip guidelines for all of the above persons per passenger.
You'll receive a comment card. My thinking is that if you mark everything "excellent" then RCCL will have no incentive to improve anything. But what most want RCCL to improve is not even on the comment card. You'll have to write in comments like "enforce your rules", "need more crew checking SeaPasses and attending the Guest Relations Desk", etc. yourself.
Check your SeaPass account for charges and accuracy at Guest Relations today before the crowd forms a long line. You should get a statement of account in your stateroom tonight. That's when many discover their bar tab, purchases, casino gaming and excursions cost more than the stateroom!
We had a early flight out and only had carry-on luggage so we signed up for express departure.
Departure: We ate a final breakfast in Windjammers then got our luggage from our stateroom.
Departure went well. There were the usual rude line-breakers trying to beat the system and too few crew members assigned to stop them. I can't figure out why line-breakers think they're the only ones in a hurry or why they are more important than anyone else in the scheme of things. This is one area I fault RCCL - too few personnel assigned to handle so many passengers. This should be an "all available hands on deck" situation. There were handicapped passengers needing more assistance than they received. There were people who didn't know which line to get in (one went to Guest Relations - not the exit). Nor do I comprehend why everyone must pass through one and only one exit. (FYI - those who booked the grandest staterooms receive special treatment. The old First Class and Steerage Class steamship system can still be witnessed.)
Given the recent bad press RCCL has received regarding poor security and crime coverup, we thought we might see more security patrolling the decks and enforcing the rules during the cruise. Not so. Know what you are getting into. You are taking certain legal risks on a cruise. U.S. law does not apply on the high seas. That is to say, you don't have Constitutional rights once you leave US territorial waters. Maritime law applies and by signing your ticket, dawgs waive many legal rights. From what I have experienced, RCCL security is all about minimizing RCCL liabilities and protecting their interests (and casino profits) and not protecting passengers or their belongings.
We used express departure - and rolled our own luggage off the ship. Sea Dawg has learned there are many advantages to packing light.
Should You Take This Cruise?
Cruise lines would have you believe cruising is for everyone. It's not! Are you willing toeat and converse with people you have never met? tolerate long, slow lines to most everything? Line-breakers? listen to loud music and noisy, rude, often drunk people? tolerate unsupervised teens running about the ship? be herded like cattle here and there? accept you're getting ripped off paying high prices for sodas, juice and alcohol? be comfortable in cramped quarters? Do you like seeing new places and doing new things? Do you function well in crowds? If so, then cruising may be for you. If not, then it wouldn't take much to ruin your vacation. As for us, we are ready to go again - but not on Royal Caribbean. I have a question for the "Nation of Why Not?"; Why not treat your Platinum and Diamond members better?