Norwegian Dawn Reviews

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79 User Reviews of Norwegian Dawn Cruise Ship

Dawn to Bermuda and back to Boston
Publication Date: June 23, 2013

First time with NCL's, not my last. I loved our suite, sailing was uneventful, comfortable ship but hated the smokiness on deck 6, really ruins any attempt of playing the odds for me. Food was a b - b in the freestyle restaurants. I am over 60's and fit in with this crowd and was even on the younger side. My opinion, younger cruisers should go with another line. Staff was gracious and our butler Flor was great. Virginia was the concierge and she was very accommodating also. Ease on and off ship was nice, perk of being in a suite. No other way to go!!

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Other (Specified in Review)
Publication Date: October 5, 2012

Quebec City!!! Tres belle - tres bien!! We loved every minute of was entertaining, comfortable balcony state room made it scenic, and the food was phenominal.

For those of you driving into Boston, parking while on the cruise is an issue. A cruise companion suggested a package deal on - we picked the Best Western in Quincy, car remains there, and the free shuttle got us to the pier at about 12noon we were IN our cabin by 1230. We loved our family suite on the 10th deck. Spacious and the dual sinks were fabulous. Our butler Gary took great care of our needs, champagne on ice added to the luxe!

We had lunch at Cagneys, slow svc but good food. We were seated at 8pm for lobster dinner,which took about an hour to serve,lobster was fine. Waiter was a little weird, flaky, maybe high? For the rest of the trio we chose the Aqua dining room instead. When we got to the room at 2pm,our bags were waiting for us.

We ate at Bamboo and La Cucina - extra fees but worth it. We really enjoyed the "Neil Diamond"


Room svc breakfast most days was outstanding! Lobster in Portland was great!ll van tour in Halifax with a local guide.

Quebec City took hours - we should have used the concierge. The Dawn docked far away from old town. There were 3 other ships in that day. We checked into our hotel and them explored the lower and upper town areas. What a beautiful city.

We flew back to Boston Logan and the same Best Western picked us up to get back to our car. The whole trip was seamless. We loved the cruise were impressed by the condition of the Dawn. The service was outstanding.

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Publication Date: April 21, 2012

Here is the review I sent to the CEO of NCL, Kevin Sheehan. Below that is another matter of greater importance that you should read before considering NCL.

The Balcony Room was beautiful, but space management was poor. 2 people navigating around the room to get dressed and such is a problem. The person who cleaned our room (9566) was inconsistent at best. Polite, but the little things were missed consistently. My wife had to stir her coffee 3 mornings in a row with her toothbrush as no coffee stirrers were left. The room was never vacuumed and crumbs, lint and such were on the floor the entire trip. One morning when I was showering there was no Shower Gel in the dispenser leaving me to shower with shampoo. The quality of the Turn Downs at night was unprofessional. The bed was wrinkled and such. Not nearly the quality as Carnival Cruise Lines. Upon arriving on the ship our room had no Towel Animal on the bed, nor did it the first 2 days. This is a nice welcoming touch that leaves a lasting impression on new cruisers. On Carnival you

are also greeted with a Welcome Basket of Bathroom Supplies like Razors and such. Great Advertising and Co-branding. The inventory in the refrigerator was incomplete and there were lot's of missing items. We told Guest Services and they assured us it would be taken care of. The Room Porter told us this was because they were throwing expired items away and it would be taken care of. We constantly throughout the trip had to note improper inventory to guest services and check our bill to ensure proper billing. Some of the inventory list, like Nuts and Cappuccino was never stocked.

The Venetian and Aqua Dining Rooms also had Food Quality and Service issues. The food was staged properly, but arrived cold at times. The Deserts were a disappointment. Even Chocolate night. I can never remember being on a cruise and not remembering one eventful meal or desert. We only remember Lunch Appetizers the first day in the Venetian. The Calamari and Vietnamese Egg Rolls were great. The Coconut Souffle one night was fantastic. My wife constantly wanted to go to the Buffet. She hates Buffets, but honestly the quality of the food on the Buffet was superior to the Dining Room. Except for the Pizza. Undercooked crust and inconsistent sauce and ingredient distribution. At times the Staff at both venues seemed disorganized and confused. Three times they delivered wrong meals going from table to table asking if it was their meals.

The Help on board was very Polite, but should make more of an attempt to "Connect" with guest that they come in contact with on a daily basis. On Carnival we were "Anytime Dining", but Employees we came in contact with on a regular basis made a connection with us. We have pictures with several and over a year later remember their names and quality of service.

Signing up for the Presumed Murdered Show was a disaster. A long disorganized line of unhappy guest not knowing where or how to navigate the system. They could have used a system like at banks with the ribbon roping and signage to help.

There was one woman who seemed in charge of activities running the Bingo. I walked over to her and asked the pricing well before the event and was told I should sit down and wait as everybody would be told at the same time. She then walked away. VERY RUDE AND UNPROFESSIONAL. We never attended Bingo the entire Cruise due to that. Lost Revenue for NCL.

One note on the description of the 24 hour "Food Court" on the Dawn. It seemed more like a description of a Mall Food Court with many 24 hour Food Type Options, Food Stations and Self Seating as opposed to small "Comfort Food Restaurant". Also, we went early one Morning (around 6:30am) to get Breakfast as the Dining Room and Buffet were not open yet. We were told that there was no "Food" until 7am as the Cooks were not ready to do Breakfast that early. We could have only Coffee and Pastry. If that is your only non-Room Service 24 Hour Venue "Food" should be available 24-7.

On the Entertainment there was was change of Venue on a show that could have been better advertised, but that is minor. The Second City Group was great, but an early show had a "Blow Up Doll" skit in it that I heard many parents "explaining off" to young children. This was not a late or adult show. Perhaps a warning on the signage about possible adult material. 99% of the crowd was laughing hysterically, but that 1% may have an issue.

The ship was not as "Sparkling Clean" as most. From a health standard it was fine, but dirty windows, stains on carpeting, fingerprints on mirrors and such lead people to believe the important health standards are also not met. We did not as we could see the important things seemed done. Again lasting impressions.

I dot not want to sound all negative. I understand that this was the first Bermuda Trip of the season out of Boston and things need tweaking. Several things were Great, but outlining those does not help NCL address the things we and other guests we spoke to felt were lacking and would effect Guest Loyalty. The Captain and Crew should be commended for their handling of the ship through the huge waves and winds to Bermuda. Although we could feel the motion it was far superior to most cruise lines. As stated earlier the food on the Buffet was far superior to other cruise lines. The Entertainment was also Great. Far Superior to other cruise lines. The Movie availability and quality in the room was fantastic. PLEASE put the Movie Schedule in your daily activity handout though as the channel with the information display it every 20 minutes. The Bed was Comfortable and Huge. The Bathroom was well laid out. Storage was plentiful. The Coffee Maker was a nice touch. We would have liked to experienced other Dining Options on the Cruise back, but due to my tooth injury that was not an option. Perhaps that experience would have left a better impression on our "Dining Opinions".

**As a note one week after coming home we received a credit card charge for $12.08 for 2 beers that were not re-stocked in the Wet Bar. We informed both the Porter and Guest Services, but were still charged. Several calls to Chase and NCL got the charge removed.**

More importantly is how NCL treats Guests with issues. We dined at the Captains Table on the 23rd. I bit down on a piece of buttered bread and there was a hard foreign object in it that broke my tooth. Yes, right in front of the Captain. NCL sent me to a Dentist on Bermuda who could not fix it. I was assured the matter would be handled. When I got home I contacted NCL Claims. She referred me to Holly Hasselman. After 5 weeks of documenting everything I got a registered letter stating NCL found no liability on their part. I have since sought out Legal Counsel. NCL didn't even address the full day we lost in Bermuda, nor the lost enjoyment of the cruise. If this is the way NCL chooses to treat their Guests then my wife and I will vote with our feet and use other Cruise Lines. Our best advice to Cruise Critic Members is to stay away from NCL as they really could care less about you after they have money in hand.


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Norwegian Dawn
Publication Date: December 13, 2009

I booked this cruise during a quick sale and got a balcony cabin for $249 per person, so I feel I got my money's worth and then some, but I did end up spending $500+ on extras during a five day cruise, and I'm cheap and didn't really buy much.

Embarkation: Very well organized, very easy and quick, but a long way from taxi to cabin. Once on the ship, cabins were not ready so we went to have lunch at the main buffet restaurant. It was the most crowded of the whole cruise because it was the only place open and there was nowhere else to go until cabins were ready. The first lunch was awful, but that was the theme of this cruise. No matter where you went or what you paid, the food was bland, the service inattentive. It was bland on an entirely new level. I have never cruised before and dreaded mealtime. I felt like I was shoveling food in and not one bite during the entire cruise, save for a few things, was worth the calories.

It was really irritating on deck when they

offered us a drink and then asked for our room card to pay for it. It seemed like it was gratis. I just handed it back and said no thanks.

I mentioned the selling. it was non-stop. Every show began with the cruise director trying to get everyone to but strips of raffle tickets. They constantly pushed the art auction, bingo, excursions, drinks everywhere, photos. It got obnoxious after a while. It seemed like all of the staff that were so busy trying to sell you stuff could have been better used upgrading the level of service.

The ports were fine, but the tender services were slow. you had to get tender tickets and then wait in long lines, but getting back was easy.

All in all, I have cruised on Celebrity, Chrystal and now NCL. NCL doesn't compare with those lines on any level, but I did like the relaxing quality of the freestyle cruising. I loved having choices and not having to wear formal clothes. That was almost worth the lousy food and service, but not quite.

When you go on a cruise, you go for the food and service. NCL really needs to deal with this.

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Cruise was Good, but Bermuda was Beautiful!
Publication Date: August 9, 2015

his is a long review, so grab a coffee and put your feet up ...

About Us. We've been on 10-plus cruises, and this was our second time to Bermuda on Norwegian. We were celebrating our 38th anniversary with a Twin River Casino free cruise. Apparently, all that money we lost at the Casino finally paid off.

The ship departed on Friday and was originally scheduled to arrive in Bermuda on Sunday at 11:00 am. However, this was changed to 1:00 pm a few weeks before we sailed. On the other end of our time in Bermuda, we were scheduled to leave at 5:00 p.m. on Tuesday, but for some maintenance or mechanical issue, we spent an extra night in Bermuda, leaving Wednesday morning at 6:00 a.m. Believe me, no one complained about the Bermuda bonus! In fact, as we sailed away, we got to see both the Norwegian Breakaway and Celebrity Summit sail by on their way to take our place.

Embarkation. Living only an hour away from Boston, this port is an easy one for us. We were dropped off by a relative, making it unnecessary to park the car.

A friendly porter promptly greeted us, but at first glance, it was unclear where to go next. Norwegian could do a better job of announcing which appointed time slot is currently boarding. A long line was forming to enter the building, but as it turns out, it was unnecessary to queue up unless it was your turn. So unless you have priority boarding, it really makes no sense to arrive super early ahead of your assigned boarding time. Once inside, getting through security and registration was a breeze.

First impressions. The Dawn, for the most part, is a very attractive ship. The atrium, the first thing you see when boarding, is really beautiful. It's not as grand as some of the center hot spots on some ships, but it's classy and elegant - a perfect place to gather with friends, and sounds from the piano on the main deck reaches to the restaurants and public spaces on the atrium's upper levels. Cozy window seating nooks on decks 6-8 give guests a quiet place for reading or gazing at the ocean. Tasteful artworks adorn hallways and stairways, and colors throughout the ship are tastefully muted. It's worthy to mention that this ship has a promenade deck, a classic ship feature that seems to have vanished with the new and larger ships being introduced nowadays. This one has colorful wall murals all the way around, too.

Notably, I did see a number of clogged or out-of-order toilet facilities throughout the cruise in the public areas, as well as missing stall door locks.

Fellow Passengers. Couples appeared to be in the minority, as we observed a large number of families, from infants to senior citizens, as well as many large groups. Many folks, as you can guess, were from the Boston and New England area.

Cabin-Category BA Balcony #10672.

We paid to upgrade our complimentary interior to a balcony. We found the cabin to be similar in size to most other standard ship cabins, with the benefit of a small sofa. Storage could be a lot better, though it was fine for the two of us. There are shelves in the closet, but they're a real pain to access with the hung clothing in the way. The one thing we did miss was a desk and the drawers that typically come with one. The balcony itself is tiny, barely enough room for the two chairs and pint-sized table that occupy it. In fact, the one area of the ship I saw in need of a major facelift was the balcony floor. I'm not sure what the floor covering was, but it looked dirty, worn and downright gross. It didn't stop me from spending a few afternoons out there enjoying the sea air, though. The bathroom was clean and modern, but the layout was odd and could be a definite problem if you're a super sized person. The already small space is split into 3 sections - the sink, the shower and the toilet. A half wall with glass door divides the sink and shower to the right, and an identical one divides the sink and toilet on the left, hence three sections. The shower is great, plenty of room to move. The sink space is adequate, but the toilet section, however, is crazy tight. If you're tall, be prepared for your knees to hug the wall. If you're really wide, some creative maneuvering will be required. I get what NCL's trying to do here - allow more than one cabin occupant to use the bathroom space at the same time. Unfortunately, the space is really too small for that purpose. Bring a hanging bag for your toiletries, because there is very little storage space by the sink.

Crew & Service. Our cabin steward, Roy, provided excellent service, kept our ice bucket filled and our cabin clean and orderly, all with a smile and some great towel animals. In fact, we found the crew, in general, to be friendly and eager to please. “Washy-Washy”, as the crewmember with the spray bottle of antiseptic is called, greeted us every single time we walked through the buffet, even though squirt dispensers are available everywhere. Whether this was antibacterial overkill or a friendly reminder to keep hands clean, I’m not sure. But “washy-washy” got really old fast.

Pool. There is one main pool on this ship. It's not very big and gets really mobbed on sea days. Arriving early in the morning is key to getting a lounger. If you snooze, you lose. Plus, if you come early, you'll have the pool to yourself. In fact, on our final sea day, after moving the clocks and gaining an extra hour, we noticed many chairs were saved by 7:00 a.m. By noon, every chair was filled or claimed. I do give credit to the crew, as we spotted them bagging a number of items from long-vacant chairs. Due to 4-10 foot sea swells, the pool was closed on the first sea day - but not before we had a chance to ride the pool's "waves" that were crashing over the side of the pool. What a thrill it was, being tossed to and fro, akin to being in the ocean. It wasn't long, though, before the pool police came and kicked everyone out for fear of someone getting hurt. A word about the poolside hot tubs: we tried one out after we boarded, and it felt like heaven. The next day they were scalding hot. A few comments by guests to the crew resulted in the hot tub water being reduced to the proper temp for the remainder of the cruise. In addition to the main pool, there is a kids "T-Rex" pool, slide and splash area. We had no little ones with us, but the kids looked like they were having a blast when I walked by.

Side note about the pool area and one pet peeve of mine: Spray sunscreen. It should be banned. Maybe 25% of it actually sticks to your skin; the rest vanishes in the ocean breeze or into the eyes or lungs of your fellow pool or chair occupants. Especially amusing were the folks who both sprayed and then hand-spread the stuff, defeating the whole purpose of spray sunscreen in the first place. Do everyone a favor and reach for the tube or bottled lotion instead.

Dining. We didn't eat in every venue and did not purchase a dining package, beyond one night in LeBistro. Here's our take on dining choices that we experienced:

The Venetian: Since we liked the classy European look of the Venetian, we chose this complimentary venue for dining on most evenings. Food and service were both good and met or exceeded our expectations most nights. Of particular note was a roasted turkey dinner my husband had one night that he couldn't stop raving about for the rest of the cruise.

Buffet fare: The Garden Cafe served standard buffet fare. My husband enjoyed the fresh, hot omelettes at breakfast and we both thought the coffee was good. The rest of the breakfast and lunch entrees were standard fare, and we found it was hit or miss whether the food would be appropriately hot or lukewarm. The pizza, hot dogs and make-your-own sandwich station were all good. NCL went the extra mile to please their little guests, with a buffet section just for the kids, with pint-sized tables, chairs and even a buffet counter just their height. Very cool, indeed!

Bamboo: This complimentary Asian restaurant was a nice addition to the dining options on board, and we thought the food was good. Unfortunately, the service was slow the night we dined there.

Le Bistro: We celebrated our anniversary at this specialty restaurant. My husband had the beef tenderloin, and I had the pork tenderloin. His was excellent, and mine was good, but nothing special. The room itself was darkly lit, so much so that our neighbors at the table next to us pulled out their cell phone in order to read the menu. Service was on the slow side, but the waiters redeemed themselves when they brought out a cake for us and sang - in tune, I might add. The anniversary cake was delicious, with a raspberry filling, and the best and biggest of any of the dessert celebration cakes I've had on any other cruise line.

Blue Lagoon: We came here for a quieter place to eat on several occasions, both for dinner and breakfast. The menu is limited, but it was a good place for a meal or snack when we felt like getting away from the noise and bedlam at the buffet. Plus, it's conveniently open 24/7 with a convenient self-serve coffee station.

Java Coffee Bar: I was in the mood for a cafe mocha one afternoon and tried this specialty coffee bar. I sat a while listening to the piano player and waited for quite a while for a server to come by, but then gave up and went up to the bar. It took a while to get my coffee, but it was delicious and worth the extra cost.

Bar Service: We didn't have a beverage package. Even though we drank more on this cruise than most other port intensive cruises we've done recently, we still didn't come close to what we would have paid for NCL's beverage package. Except for the lack of attention by staff in the coffee bar, we had no trouble getting a drink at any other venue, and waiter service was especially good at the pool.

Entertainment and More...

"Elements". This was by far our favorite show. We loved the choreography, with interpretations of earth, wind, water and fire very well done. Seating in the Stardust Theater, where the big shows take place, is pretty tight, but fine for an average-sized adult. For more roomy comfort, arrive early and grab one of the balcony upholstered bench seats.

Second City Comedy. We missed the adult version, but did catch the family show. We had mixed feelings about Second City. Because most of their improv depended on ideas from the audience, some material was funny, and some fell flat. Honestly, we've laughed harder at other comedy shows. Maybe the adult version was better.

Wii Bowling Tournament. We used to bowl in a league in our younger days, so this was a fun way to spend an hour and reminisce. I'm happy to say I beat my husband 3 out of 4 games, too. On the downside, I'm not sure how this could be called a tournament when the crewmember that ran it didn't really organize anything, nor did she stick around for the entire thing. It wound up just being free play.

A word about karaoke, Wii and other video activity: Unlike some ships where these activities sometimes take place in large-capacity venues where large numbers of people gather, here on the Dawn the electronics and hardware are set up in a tiny corner of a small pub. It takes the thrill out of winning when no one is there to witness it.

Name That Broadway Tune Trivia. This was a fun way to pass 40 minutes, and served to remind us that we didn't know as many Broadway show tunes as we thought we did.

Martini Tasting. We arrived early to the tasting but apparently missed the official "sign up" for this extra-fee event, and no announcements were made as to how to join in. While the martini expert was giving her talk, and others around us were enjoying their martinis, a waiter came around and asked us if we wanted a drink, to which we answered, no, we would like to join the martini tasting. They kindly made a batch for us and a few other latecomers. It was definitely worth the wait - they were delicious and made up for the lackluster welcome.

Casino. We did throw a good amount of cash down the giant money pit, but did make sure to have a voucher left to cash in on the last day so it would at least feel like we won something.

Musicians: Overall, the music was good. Of particular note, the jazz band was excellent with a dynamite piano player. The band at the pool provided the right island and pop blend. The duo was pleasant, and the piano man did a fine job. The party band we heard in Spinnaker's one night had potential, but we didn't stick around because they were too loud.

Disembarkation. Norwegian's Freestyle plan of exiting the ship looked good on paper, but in all actuality, it was more like a free-for-all, resulting in one long line from the gangway that snaked almost completely around deck 7 of the ship. Picking up your own tags and choosing the time you want to leave sounds good, but either not enough time was called between groups, or everyone just disembarked whenever they felt like it, resulting in the crazy long line. The smart people were the ones relaxing in chairs waiting for the line to come to an end when they would just get up and walk off. I'll remember that strategy for my next NCL cruise. On the positive side, we spotted our luggage right away from the escalator in an area pointed out by helpful agents, so at least that part was a breeze.


Royal Navy Dockyard. Having previously been to many of the tourist sites, such as Crystal Caves, Botanical Gardens, the Zoo, etc., we decided to stick around the Dockyard on the first day, visiting the Maritime Museum and walking the perimeter around the grounds of the old military fort. It's a great place for a bird's eye view of the cruise ships docked at the Royal Navy Dockyard as well as the folks swimming, snorkeling and sunning at nearby Snorkel Beach. We stopped and rested at the Dolphin show located in the Museum grounds and watched some excited guests in the water with them. In all actuality, it was a hot, sweltering afternoon, and we were looking for any piece of shade we could find. Having enough sun and heat, we stopped at the Frog and Onion for a break. It's a touristy and pricey restaurant, but it was convenient, the atmosphere and food were good, and the drinks refreshing on a hot Bermuda day.

Gosling Sunset Rum Cruise. We booked this independently, and it was a lot of fun. The rum expert from Gosling gave us an informative overview and sample of a variety of different rums, and by the end of the cruise, we were all feeling pretty fine! Great rum, gorgeous sunset, and a happy crowd of other rum lovers made it an enjoyable evening!

Ferries/Bus. We bought a one-day pass for the busses and ferries, and began Day 3 by taking the ferry from the Dockyard to St. George. The last time we visited St. George was in 2008, when the Norwegian Dream docked there. We walked around this quaint, historical town for a while, noticing how much quieter it is now that the cruise ships no longer come here.

Next, we grabbed a bus to the famous Swizzle Inn, a Bermuda must-do every time we come here. We grabbed a table on the upper deck, dined on what my husband described as the "best fish sandwich he's ever had", drank a pitcher of rum swizzle, and watched the people come and go. It was a great way to spend an hour or two away from the scorching heat.

We followed up lunch with a bus ride to a beautiful nature reserve called Spittal Pond. Due to the intense mid-day heat, some health and knee arthritis issues, neither one of us were in any shape to navigate the entire area. Therefore, while my husband took a nap in the shade, I grabbed my camera and a monopod to help me down the hilly path and was rewarded with the most beautiful scenic rocky cove. I sat and watched the sea waves crash for a while and then walked the path along the pond a bit enjoying the flowers, birds and serenity, before making my way back up the hill. Spittal Pond is a bit off the beaten path and doesn't draw many tourists, so if you are a nature lover or bird watcher, I highly recommend a visit to this beautiful haven. With the exception of a couple of other wanderers, I had the place to myself. We left Spittal Pond, waited for a bus, and made our way back to Hamilton. Tired and hot after a long day, we didn't spend any time in Hamilton, but hopped the next ferry back to the ship.

Horseshoe Bay. A gorgeous beach, fine pink sand, crashing waves, rock formations, colorful birds, and the clearest aqua blue water to be found anywhere; it's no wonder it's the most popular beach in Bermuda. We arrived by taxi around 10:30 a.m., found a partially shaded spot by the rocks to lay down our towels, played in the waves, dried off and left by 12:30, as the crowds arrived. We've been to other less-crowded beaches on previous visits, but this was our first time at Horseshoe Bay. In fact, if it weren't for the extra time given to us in port, we probably would have skipped it again. I'm so glad we didn't because it was one of the highlights of our cruise.

Shopping. We aren't big shoppers, but I do like to bring something home for the kids and grandson. I found the Dockyard Clocktower Mall sufficient for want I needed. So while the hubby relaxed on board, I hopped on the free trolley and made my way around the Dockyard. It's not the quickest way to get around, but on a hot day, it's nice to be shaded and perspiration-free. The Mall carries a mix of touristy stuff as well as Made-in-Bermuda items. Plus, I paid a quick visit to the Rum Cake and Hand-Blown Crystal factories, so I was happy to help the local economy.

Final Thoughts: There are relatively few options for cruises from Boston, and this one is an easy one, which is why it’s so popular with families – a cruise to a warm destination with no expensive flights and an easy drive for most folks. As with our three previous visits to Bermuda, we lucked out with some gorgeous, tropical weather with hardly a passing sprinkle. This was a relaxing cruise, as all Bermuda cruises are. It's a pleasure to dock for multiple nights in one port with the ability to come and go with no deadlines. While not the best cruise or ship we’ve had the privilege to experience, the Dawn was much nicer than I expected it would be, and we enjoyed the cruise, food and service. In fact, another certificate for a free Norwegian cruise appeared in our mailbox upon arrival home, practically guaranteeing our future return to Norwegian!

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Worst cruise ever!
Publication Date: May 1, 2014

I am not a complainer or letter writer, however, our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken.

We were suite customers, cabin 11510 category SC. We love the suite experience, pampered, treated like your special and a genuine 1st class customer experience. Our expectations were high and excited as we entered the ship (no escort as described as a suite perk). There seemed to be a lack of maintenance in our suite and throughout the ship. Perhaps all the maintenance dollars are being funneled to the mega ships now. The balcony metal was rusting, the shower had cracked tiles with lots of glue. Entering our suite we found the bathtub faucet was leaking all over the master bath floor and the door latch to the master bedroom would not lock. We had to use a bungee to tie it closed throughout the entire cruise! We even had to put a towel in-between the doors to keep them from crashing together in the higher seas. We requested repairs but it did not appear that

any were done the entire voyage. Also, several of the public restroom’s hand dryers did not work.

The first night was a surprising lobster dinner . Perhaps since most customers go to the buffet and this saves Norwegian quite a bit of money. We heard several complaints throughout the ship about this from other travelers. We were fortunate enough to receive the lobster dinner, most did not.

The next day the Captain announced we would not be stopping in Roatan. While I fully understand your concern for the safety of your passengers. An assistant cook was murdered in a robbery attempt on the island a few days earlier. This was an isolated incident and internet reports state it DID NOT involve any Norwegian passengers, just a crew member. Yet, the single perpetrator had been caught. It was not an incident of gang violence. We were forced to stay onboard and circle the seas for another day losing 25% of our port stops (one of the main reasons we chose that cruise). Funny how all of the other cruise lines continued to port there. If it was so dangerous to go there, why were we not warned in advance? We were completely taken aback when we saw that only a $8.59 credit was issued for missing 25% of our scheduled stops. Why could we not have gone to Belize and spent 2 days or any other port? If you are going to force your passengers to stay at sea, why do you not have some kind of contingency plan for entertainment onboard. It was simply a lost day.

Since they did not offer fishing on Roatan, I had pre-reserved a private fishing charter. Obviously, I never received that trip and am hoping to receive my money back. Since I missed my fishing trip, I asked our concierge, John D’souza, to try to book me for Cozumel bottom fishing, he said it was sold out and he had me on a waiting list. Two days later, in the dining room he passed by and I had to remind him about my request to get that excursion. As you can guess, I never got to go fishing and he never addressed the request again.

I received an on board credit of $300 from Norwegian for the suite, $300 in Norwegian world points, and expected to receive $300 from I had to keep inquiring for 2 days to receive my credit. My concierge didn’t seem to help much or get back to me and the front desk just simply did not care. I realize that the travel agencies credit was not the fault of Norwegian Cruise Lines, but the service and feedback on the inquiries were. I felt like the staff simply did not care.

Our next port, Belize City, was not pleasant. We had so been looking forward to seeing the Mayan Ruins and booked the river cruise to the Lamanai Ruins. To our astonishment at the end of the trip up river we had two elderly ladies with us, one with a walker and oxygen tank, the other with 2 arm canes and weighing about 400 lbs. Even for a physically fit person, this was a difficult trail. We were forced to wait in a boat 1 hour for the guides to find the guest to return them to the boat. WHY WERE THESE PERSONS EVER SOLD A TICKET? They should have NEVER been sold one! The shore excursion description even states “not recommended for guests with walking difficulties.â€

On the positive note, our cabin attendant, Mr. Rainhard, was fantastic. We received outstanding service from him. One of the nights, I called our butler, Mansur Hasinil, requesting him to make us a reservation in the Venetian dining room. I WAS TOLD BY HIM TO CALL AN EXTENSION AND MAKE THE RESERVATION MYSELF. Certainly not what I expected to be told by a butler who is supposed to give us 1st class service. We only saw this man twice, once to deliver 4 cold breakfasts containing wrong orders, and when we were taking the priority debarking, probably awaiting any tips.

Arriving in Cozumel, my wife had purchased a dolphin encounter, since she does not swim. It was supposed to be a 2 hour excursion in shallow water. 6 ½ hours later they finally got into a pool, wherein they had to swim out to the dolphins! Half of the participants did not swim. That is why they chose the encounter rather than the swim with the dolphins. She was very upset. Then to top it off, we were expecting to watch the ship depart, instead we saw an ambulance take away what appeared to be a deceased passenger in an ambulance. Again, I realize not controllable by Norwegian. Just another cherry on the cake of bad trips.

Our dinner that night was in the Venetian. We were seated, received water and our waiter took the order. We did not see anyone for 30 minutes after that. We had to ask for a manager to even get water and our salads as did three other tables. She compensated us with a glass of wine, but what we wanted was service, not wine. We expected more from Norwegian.

Again on the positive note, our waitress, Joann on the third night was the ONLY friendly one we encountered in the entire dining experience. Your staff is cold, unfriendly, and some could not even understand our orders, getting them wrong.

Daytime entertainment at sea can only be described as POOR . Your cruise director DAN DAN, was the worst cruise director we have ever seen on any cruise line. In fact the assistant, Dingo Dan, made most of the announcements. The comedy group Second City even made satire of the cruise director. Near the close of the cruise, most of the hand sanitizers were empty.

We usually only rent suites on our cruise vacations. If I were to compare this cruise to all of the others we have taken, it simply was the worst. As a general customer service rule, when someone receives great customer service they tell several people. When they receive POOR customer service they will tell everyone who will listen. I wonder what my 3,000 clients will think of my story? I will have to think long and hard about ever using Norwegian Cruise Lines again.

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Southern Caribbean
Publication Date: September 11, 2011

I have 2 options-drinks or tips.If I'm not allowed to take my prefer drinks with me-than I can't afford the tips,because I have to spend money for drinks which I don't like and my vacation will much below my expectation."Thank" you for this policy

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Western Caribbean
Publication Date: December 12, 2010

Theres A place called Hell on the Grand Cayman Island. But You dont need to go there just cruise with NCL Cruise lines & your there.

I sould be cruising now but I,m writing this from my home. Arrived in Miami DEc-12-2010 3:30 Airline delays, Called NCL Rep . They said fly to Grand Cayman & meet the ship tuesday. $400.00 oneway ticket for 2. Hotel Two nights $500.00. Tuesday came but NO NCL Dawn. NO rep also, Just the port ethority to give use the bad news. $500.00 oneway ticket for 2 to miami. Cruise cost $1192.00 Airline Tickets From Minnepolis to Miami & back $674.00




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Western Caribbean
Publication Date: February 7, 2010

Beware of Norwegian Cruise Line customer relations. I had a bad experience with a shore excursion and NCL customer relations refused to make it right by compensating me for the $60 of service that I did NOT receive from their subcontracted shore excursion company. What's more is that the shore excursion management team and customer relations department handled my polite request to rectify the issue with an absolute lack of professionalism. They care not about the satisfaction of their patrons--only their bottom line. Too bad, this experience ruined an otherwise mediocre cruise experience.

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Southern Caribbean
Publication Date: January 29, 2010

Embarkation: On the ship in 20-25 minutes

Disembarkation: Of the ship in 20-25 minutes

Housekeeping: The ship and my stateroom were showing there age. Stains, cigarette burns, leaks in hallway ceilings, etc.

Entertainment: Very good. Good stage shows. Jose and Patti were fantastic!

Food: The absolute worst I have ever eaten on a ship.(12 cruises). If you don't pay a surcharge you don't get edible food.

Casino: 6 to 5 payoff on Blackjack is a ripoff. $10 minimum on craps is ridiculous.

Overall: Never cruise NCL again.

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