All of this could have been avoided if people who were not on the cruise kept their opinions and nasty remarks to themselves. How can anyone say what is or isn't a legitimate complaint, especially when they weren't there?
While some may think this event only happened to them, rest assure this happens frequently. We have also seen other posters come on a rant about what happened, and we evenually find out what their settlement was.
And then we can all advise the new people who come on and state that this happened to them, that they think it has ONLY happened to them, they are advised of some previous resolve, and the get "pissed" at the poster, cause that's not what they want to hear.