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Old September 3rd, 2008, 11:34 AM
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green_rd green_rd is offline
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Join Date: May 2008
Location: Indianapolis (USA)
Posts: 6,345

No she won't get in touch with the CEO - they have people to screen them from us mere customers. However, those people will see spacewoman's letter and address it - it may end up with the customer service manager, but they will give more attention to an issue that comes down from the top than up from the bottom.

Here's hoping it goes well for you. Attitude is everything.

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