No she won't get in touch with the CEO - they have people to screen them from us mere customers. However, those people will see spacewoman's letter and address it - it may end up with the customer service manager, but they will give more attention to an issue that comes down from the top than up from the bottom.
Here's hoping it goes well for you. Attitude is everything.
A Bad Day At Sea [with power] Always Beats A Good Day At Work
Alaska 2014 - haven't picked a cruise yet
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, Caribbean 2013