No she won't get in touch with the CEO - they have people to screen them from us mere customers. However, those people will see spacewoman's letter and address it - it may end up with the customer service manager, but they will give more attention to an issue that comes down from the top than up from the bottom.
Here's hoping it goes well for you. Attitude is everything.
All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014, 2016
Sail Windjammer: Mandalay 2017
Star Clippers: Royal Clipper 2015