Every once in a while, things happen, for a variety of reasons, we may know nothing about..Your approach with the Maitre'D was on point, sadly, his response was not.
On once cruise, I actually got up to get my own tea, that gave the waiter a heads up. On one of our CM group cruises, the food, lack of service at our table, sent a few diners to the Lido to dine.
Giving credit to the staff, these issues are usually in the minority. Most of the staff, break their backs to make sure all goes well.
The odds are in your favor that, your upcoming cruises will go smoothly.
Trip, with her book & tea!
Chat Hostess & Board Moderator