Originally Posted by felix_the_cat
Are you available to your clients 24/7 when they are on their vacation? And I mean if they call you from Timbuctoo because something has gone wrong - do you deal with those issues? Do you go that extra mile after the fact and I don't mean walk the dog.
Yes. It is what my clients are paying for.
I am not available 24/7 for those clients who found a price drop at midnight and want to grab it before it goes away. Sorry but that does not fall into my definition of emergency availability.