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Old October 14th, 2010, 10:59 PM
Tony Scott Tony Scott is offline
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Join Date: Feb 2006
Location: Australia
Posts: 27
Default HAL Mess-up - Compensation Q

Booked back to back med cruises on Nieuw Amsterdam early this year. Large interior cabin on Navigation Deck . Paid Deposit but then HAL agent in Australia pressed wrong key and cancelled the booking instead of confriming.

My travel agent just found out and my booked cabin is no longer available.
They offered me an obstructed view cabin on Upper Promenade as compensation.

Question - Do you think this is fair and also they gave me on eday to confirm
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Tony Scott
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