We had the same problem. Don't get me wrong, I love kids and have kids of my own but when I am on vacation and I want some time away from my kids, that means all kids. If I am in an area where kids aren't supposed to be, then that is what I want. We had kids there though and they were running around the and it was so annoying. I kept thinking to myself "Where are your parents?" I think that someone from the ship should have taken care of it. I will think twice before booking with them again.