Originally Posted by shannyn92
I am just seeking some sort of apology and maybe a credit towards a future cruise. I don't expect it to be a whole lot, but something is better than nothing.
An apology will never happen, they are taught not to take responsibility, I believe for legal reasons.
I asked what sort of credit are you hoping for? 5% .. 10% .. more?
I think you might get something with a well written letter. Its possible. Write for what is possible not what is impossible (a apology). focus and decide what it is you want and be more clear why you think you deserve it.