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Old September 15th, 2011, 02:29 PM
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MercedMike MercedMike is offline
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Admiral
 
Join Date: Nov 2010
Posts: 1,236
Unhappy Customer non service

Sadly, it is true of all the major cruise lines.

Superb service in the dining room. Superb cabin service. Superb service from the cruise staff.

And at the front desk -- absolutely NO service and no courtesy. I cannot tell you how many times it has become obvious that the front desk personnel do not even read the daily schedule. They are ill-trained, poorly supervised, and of very little use besides selling stamps and making change.

OTOH -- there is really no point in obsessing over incompentent staff to the extent of letting it ruin your entire trip. I trust that you were able to forget the Customer Non Service Desk and fully enjoy all the rest of your wonderful cruise!
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